The complaint has been investigated and
resolved to the customer's satisfactionResolved ParetoLogic — unleashed a trojan on my computer
resolved to the customer's satisfaction
This supposed registry cleaner is in fact worthless and did nothing but harm. Minutes after installing it, my firewall went mad and found a trojan. I had opened no other windows so it had to be from the RegCure Registry Cleaner. The trojan was actually the cleanup30.exe file. No disputing that one, unless the trojan had the same name as the regcure exe file and installed itself simultaneously, but I have a better chance of winning the lottery than of that happening.
There is no contact number and my emails to their (bogus) customer service email address bounced back.
On their website it says, "ParetoLogic is proud to be a Microsoft Certified Partner", so I intend to complain directly to Microsoft.
Additionally, they are a member of the Canadian Better Business Bureau so I filed a complaint. PLEASE do the same --> http://www.bbb.org/canada/.
I also filed a complaint at wwwic3.gov, join me by doing the same there.
If we all complain to both the BBB and IC3 perhaps they will be shut down and will not be able to ripoff others. Complaining here is useful for certain, but complaints at all places will reach more people. Let's band together! The BBB takes complaints seriously and contacts the company in question to see if they attempt to resolve the situation. If the company in question does not respond, they can lose their BBB status.
If I lived in Canada I'd call them or drop by their address to see if it is an empty warehouse or what.
1827 Fort Street, Victoria, BC V8R 1J6
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Computers Software & Services
BBB file opened:
December 13, 2004
Gregory K Amlin (VP Operations & Prod.Mgmt.)
Wade MI Clayton (Support Team Manager)
Mr. Barry Dodd (VP, Marketing)
Marlee Wilson (Office Manager, ext 2206)