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123 Security Products
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2.0 4 Complaints
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123 Security Products Complaints 4

ComplaintsBoard
B
2:48 pm EDT

123 Security Products 123 Security Products

Purchased a product from them without them telling me that the install required specific software and a certified installer. Once it arrived (over 1 month later) . They did not provide any assistance with finding a certified vendor in my area for install. I did my own research and found no one in my area is certified, rendering my purchase useless. Mind you, this equipment was over $1100.00 in value. I started a return and sent back the unit. I used a different box to ship it back. They reject my return due to not putting enough bubble wrap in the box and it was missing a ziplock bag. They returned it to me. (note: there was NO damage to the unit itself) I added the ziplock and more bubble wrap and sent it back to them (shipping is $40 !) they now are refusing to refund me and also keeping the unit hostage. So i am out $1100.00 with no unit either. So they are thieves.

Their customer service was extremely unhelpful and pretty rude in my opinion. I am a fleet manager and work with a lot of different vendors and i have never experienced such terrible service. 0/10 would not recommend DO NOT SUPPORT THIS BUSINESS BY PURCHASING THEIR PRODUCTS, YOU WILL REGRET IT.

Desired outcome: Refund

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ComplaintsBoard
Z
10:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

123 Security Products missing items from original order

Hello,

Besides of the good prices, don't bother to deal with them - they don't care about any problem, no matter how you do ask and they won't fix any issues. But sadly they lie a lot over the phone...

I ordered parts on Febr. 14th, items came in incomplete. No reply for emails and you have to chase the sales rep (Jesse) for days to get a hold on him on the phone. If he has a bad day, he simply yells at you and hangs up the phone. If you complain to Karen (manager), she promises everything and she never calls back. She never did actually and she never fixed any problems.

I also received duplicate item, instead of the part i really needed to complete the order.

Finally i cancelled the order for the missing parts and instead of replying to my email, they simply sent the missing items out...

Today is 3/6/2017 and i still missing items, one they simply left out of the original order (but i paid for it), the other just "didn't yet ship form the supplier"

No comment, the most ridiculous company i've ever seen.

Stay far away, i have all the proves i just said above.

Zolie

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ComplaintsBoard
R
2:06 pm EDT

123 Security Products no express delivery and seller didn't communicate with me

I bought security camera and recorder from www.123securityproducts.com. I needed it for my job, so before I ordered from them, I contacted the customer services and asked to provide my order ASAP. The agent told me that it was possible. After that I paid and got confirmation info, but these jerks did nothing. No delivery, no communication and I have no idea what to do now. Total scam, so don’t buy from them and post comments about your experience with this company.

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Is 123 Security Products Legit?

123 Security Products earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds 123 Security Products to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, 123 Security Products is known for their high standards and safety. If you're thinking about dealing with 123 Security Products, it's wise to check how they handle complaints.

We found clear and detailed contact information for 123 Security Products. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for 123securityproducts.com can be seen as a positive aspect for 123 Security Products as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of 123 Security Products's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

123securityproducts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

123securityproducts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a 123securityproducts.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

123 Security Products as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for 123 Security Products have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

123securityproducts.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

ComplaintsBoard
O
8:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

123 Security Products false advertisement

Company falsely advertises 100% customer satisfaction
and offers a return policy. they play delay tactics so
item is not refunded. my item was returned with usps
confirmation # and was delivered to company. they
state item never received and will not refund my
credit. i do not have item or credit.

Read full review of 123 Security Products and 3 comments
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easycow22
blomington, US
Mar 10, 2012 4:53 pm EST

Interstate fraud in adverting is a federal crime, I would think that this company would refund your money, since you are dealing with interstate commerce.

C
C
Chung Nguyen
Keller, US
Aug 10, 2010 1:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wish I could have read these complaints before I bought stuff from them. I sent me an item that totally different from the one they advertised on their website. Tried hard to contact them, and they said they will send USP to pick it up. Their USP never show up. My money never got returned, and I was stuck with a merchandise that I don't know what to use for. People please read these first before you decide to do business with this company so you don't have to end up like me. This one is a BIG SCAM.

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ExtremelyFrustrated
US
Mar 26, 2010 4:47 pm EDT

I have had exactly the same experience. I have been trying for nearly a year to get a refund for an item that was mislabeled on their site. It was the wrong item, I returned it on their instructions, got a delivery receipt - but no refund even though I've "reminded" them several times. They are liars and cheats.

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Overview of 123 Security Products complaint handling

123 Security Products reviews first appeared on Complaints Board on Apr 8, 2009. The latest review 123 Security Products was posted on Jun 24, 2022. The latest complaint false advertisement was resolved on Apr 08, 2009. 123 Security Products has an average consumer rating of 2 stars from 4 reviews. 123 Security Products has resolved 1 complaints.
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  1. 123 Security Products Contacts

  2. 123 Security Products phone numbers
    +1 (866) 440-2288
    +1 (866) 440-2288
    Click up if you have successfully reached 123 Security Products by calling +1 (866) 440-2288 phone number 0 0 users reported that they have successfully reached 123 Security Products by calling +1 (866) 440-2288 phone number Click down if you have unsuccessfully reached 123 Security Products by calling +1 (866) 440-2288 phone number 0 0 users reported that they have UNsuccessfully reached 123 Security Products by calling +1 (866) 440-2288 phone number
    Head Office
  3. 123 Security Products emails
  4. 123 Security Products address
    731 Union Parkway, Ronkonkoma, New York, 11779, United States
  5. 123 Security Products social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
123 Security Products Category
123 Security Products is ranked 42 among 83 companies in the Computer Security category

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