USTechSupport
reviews and complaints

I recently had an issue with a software application and accidentally entered the wrong keyword. I was in a bit of a panic, but luckily I stumbled upon USTechSupport (ustechsupport.com). I reached out to them and they promptly called me on the phone. They were very polite and professional, and asked if they could connect to my computer remotely to help me out.

After I accepted the connection, they reset the software keywords and allowed me to enter a new master code. They patiently waited until all the steps were completed. I was impressed that they verified my permissions to use the application to ensure that I was the rightful owner. This gave me a sense of security and trust in their services.

Throughout the process, they provided me with a detailed report of the operations they performed while connected to my computer. This was helpful in understanding what had gone wrong and how they were able to fix it.

Once the job was finished, they asked me a few small questions to ensure that everything was working properly. I was very grateful for their assistance and the help they provided. I highly recommend USTechSupport to anyone who needs technical support for their software applications.

Overall, I was very impressed with the level of professionalism and expertise that USTechSupport provided. They were able to quickly and efficiently resolve my issue, and their customer service was top-notch. I would definitely use their services again in the future if I ever have any technical issues. Thank you USTechSupport for your help!

I gotta say, ever since US Tech Support took over from Advanced Tech Support, the service has gone downhill. I mean, I swear they're using some kind of automated system to call my voicemail and then claim they tried to reach me. And don't even get me started on their refusal to give me a refund for software that they know darn well doesn't even work! I shelled out for a lifetime membership to Panda antivirus software, only to be told later that they stopped using it and I had to pay for the new one. What a ripoff!

And the waiting...oh, the waiting. I've had to wait a full day or more just to get some help, and even then I've had to make multiple calls. I'm starting to think they don't even have real people doing tech support at night, but they won't admit it. And if you don't buy every single piece of software they offer, they'll just keep harassing you until you do. It's like they're trying to bully me into submission!

Honestly, I'm just about ready to give up on US Tech Support altogether. It's just not worth the hassle and the headache. I'd much rather find a company that actually cares about its customers and isn't just out to make a quick buck.

US Tech Support is the real deal when it comes to fixing computer issues. They have a team of experts who know their stuff and are always ready to help out those of us who are not tech-savvy. I recently had to fill out some complicated claim forms, and I was at my wit's end trying to figure out how to do it. But thanks to the amazing Tech One, I was able to gain access to the forms and instructions. He found and removed some security blocks that were preventing me from accessing the forms.

But that was just the beginning. The forms were so complicated that I couldn't even see all the options on the screen. That's when Tech Two came to my rescue. He reformatted some of the screens so that I could see everything clearly. And then there was Tech Three, who had to convert a PDF file into a DOC document that the claims process would accept. He did it with ease and even put the new document into a file that I could easily access.

I can't thank US Tech Support enough for their help. Without them, I would have been lost and probably would have given up on filling out those claim forms. I tried to get help from someone else, but they couldn't make it happen either. US Tech Support is the real deal, and I would recommend them to anyone who needs help with their computer. They are knowledgeable, patient, and always willing to go the extra mile to help their customers.

I used to be a loyal customer of Advanced Tech Support for years until they were bought out by US Tech Support. At first, I was hesitant to switch over, but the salespeople were so convincing that I decided to give them a try. Big mistake.

The first thing that struck me was how long it took for them to respond to my requests. I would often receive voicemails on both my cell phone and landline, even when I was out running errands. It was frustrating to have to wait so long for a response. When I finally did get through to someone, they would always promise to escalate my issue to a senior technician, but the wait would start all over again.

Despite the long wait times, I decided to stick with US Tech Support because their pricing seemed fair. For $199.00 a year, I could get support for up to three computers and a mobile device. However, I soon realized that the price wasn't worth the hassle.

There were a few instances where the problem I wanted fixed wasn't resolved, and I was left without an explanation. It was frustrating to pay for a service that didn't deliver on its promises.

Overall, I would not recommend US Tech Support. While their pricing may seem reasonable, the long wait times and lack of resolution make it not worth the investment. Stick with a company that values your time and provides quality service.

So, we paid for this tech support service for our computer and recently we had a problem where the screen locked up. I called the toll-free number for help and a woman answered. She was hard to understand and it was frustrating. She said we needed "this" to fix the problem and it would cost $359. She kept saying "say yes" and I trusted her, so I said yes. Then she said we needed something else to protect our computer and it cost another $550. She still hadn't helped with the actual problem yet. After almost 2 hours on the phone, she said a technician would call me right away. But I waited for 4 hours and no one called. Finally, a guy called back and he was helpful. He also installed one of the services she sold me. Looking back, it seems like the company just wanted to sell their products, whether we needed them or not. I'm not very good with technology and I rely on this company for help, not to be sold things by someone I can barely understand. The technician who finally called was helpful, but the initial contact was frustrating.

So, let me tell you, USTechSupport is the bomb dot com for all of your computer woes! I stumbled upon them when my laptop had a major run-in with some pesky malware. I was feeling pretty lost and alone until I gave them a call - and boy, am I glad I did!

Their team of technicians really know their stuff. They were able to remotely access my computer and diagnose the issue within minutes. I was so relieved to have their expert help, especially since they offer 24 hour service. I mean, who hasn't had a computer problem in the middle of the night?

But that's not all! USTechSupport also gave me some valuable advice on what kind of software I should invest in to prevent any further mishaps. They were really patient and took the time to explain everything to me, even though I'm not a tech-savvy person.

Overall, I am beyond impressed with USTechSupport. They really went above and beyond to help me out and I can't recommend them enough. If you're ever in a bind with your computer, give them a call - you won't be disappointed!

Hurb wus my agant wen I setted up my PC Support and Identity Theft protection fer 3 years with USTechSupport. I also needed sum maintenince and optimizashun dun on my computer. Let me tell ya, I've been plesently surprised with the servis they've provided me with! I'm thriled with what I've seend so far and I hope it stays this way. I don't wanna find out later down the rode that they're customer suppport is lackin' or anythin' like that. But as I said, right now I'm really happy with the whol experince!

I was so done and couldn't even play a CD on my music player (ITunes). It was a real bummer, but thankfully I stumbled upon USTechSupport (ustechsupport.com) and they came through for me! The technician on the phone was able to help me out by finding Windows Media Player on my computer instead, and that worked like a charm. Wouldn't you know it, there's this thing called "Rip" on there that I couldn't find on other players. Who even knew? Definitely not me, that's for sure!

Oh, and get this - I was trying to copy and paste a picture to my email but I kept messing it up by only copying the words instead. Talk about frustrating! But the technician was a real champ and helped me by copying and pasting the picture into my email for me. I tell you what, I am one happy camper now that I can finally play my CDs and send pictures through email without any issues.

Overall, I highly recommend USTechSupport if you're struggling with any tech hiccups like I was.

Been with US Tech for like, a really long time, like, over 7 years long. They're like, really good at responding when I need help, like, every single time. Their guys are, like, super efficient and friendly. They, like, totally know how to handle any kind of problem I have, and they, like, always call me back when they say they will. I tell all my friends to use US Tech for, like, keeping their computers running smooth, protecting everything from viruses and stuff, and keeping their personal info safe. Seriously, they're like, awesome!

I recently faced a tech issue with my computer, as I had to revert from Windows 11 to Windows 10. In the process, I found myself in need of an updated version of System Mechanic. As I searched the web to find a solution, I stumbled upon USTechSupport- a company that claimed to own System Mechanic.

I was keen on exploring their offerings, and so I contacted their customer service team. The first representative I spoke to on the phone recommended a $200 package that included multiple services. Naturally, I wasn't interested in shelling out so much money, especially since I already had 6 months left on my computer's warranty.

When I mentioned this to the rep, they shared a link to purchase System Mechanic for only $31- which was a much more reasonable price. Unfortunately, I wasn't satisfied- I just wanted a download link for the software. When I tried to explain this to the representative, they seemed to be in a hurry and didn't listen to me properly.

I ended up calling customer service again, hoping to speak with someone who could better understand my needs. This time, I got a call back from a technician working at USTechSupport. Though they seemed knowledgeable, they were overly enthusiastic about taking over control of my computer. I was a little apprehensive about giving someone remote access to my device, so I declined their offer.

Despite my reluctance, I was still hopeful that they could provide the help I needed. When I asked for a download link, the technician did provide it- but only after pushing me to try the remote access option again.

To be honest, this experience with USTechSupport wasn't great. I've had to deal with their customer service team on several occasions and it's often been a frustrating experience. But in the end, at least I got the System Mechanic download link I was looking for.

I had an issue on my computer and I needed to increase my privacy rating. I tried to do it on System Mechanic Ultimate Defense, but it gave me a "low" score. So, I thought the best idea was to click on the "Maximize Privacy" button - but oh boy, it was a mistake! Suddenly, I started to receive a never-ending reCaptcha ("Prove you're not a Robot") pop-up. I couldn't do anything without proving that I was not a robot, which was frustrating, especially considering that it appeared on any browser. It was headache-inducing, and I couldn't figure out how to get past it.

After some research and attempts, I decided to reach out to ustechsupport.com to ask for help. Luckily, YVONNE was the technician who assisted me with my issue, and she was great! It took a lot of work, but she finally figured out how to get rid of the reCaptcha pop-ups. I am so thankful for her patience and dedication to fixing my problem. I can deal with having low privacy and security settings, but the reCaptcha garbage was unbearable.

Overall, I had a good experience with ustechsupport.com, and YVONNE was amazing! I recommend this service to anyone who needs tech support - they will take care of your problem and ensure that it's resolved.

USTechSupport is the best thing that has ever happened to my computer! They have got to be the best service around, offering amazing value for money. Every time I've reached out to them, they have always exceeded my expectations. One of the things that really impressed me was how quickly and courteously they fix any issue I have, no matter how big or small.

The team is so dedicated that they will always go above and beyond the call of duty to ensure that everything is working smoothly. I remember once I had a really complicated issue with a java file not working on my computer when I installed it in my new computer, and because I'm not an expert in java, I had no idea how to get it fixed. However, the tech at USTechSupport knew exactly what to do. He went all the way into the code of my program, which was written by a friend who was far away and unable to help, and fixed it so the program worked like new! I was so surprised and impressed that he was able to figure it out.

I am confident that there isn’t any problem that they cannot fix. I'm always amazed at how they can get to the root of any issue and fix it with ease. Thanks to them, my computer runs like new all the time. If anyone is looking for a reliable, trustworthy, and efficient service provider, then USTechSupport.com is the way to go!

I was so excited to subscribe to USTechSupport for fixing my computer issue but unfortunately, it turned out to be a total mess. Soon after subscribing, I was joined to a remote session. I waited for more than 2 hours for something to happen but all I got were requests for my patience. I decided to cancel the subscription but was advised to call a number. On making the call, I was informed that I would get a callback in 4 hours. Surprisingly, I got the call but the level 1 tech who worked on my computer for 3 hours couldn't solve the problem.

The next day, the callback didn't come in until 3 pm instead of the promised 9 AM. It was such a bad experience because even after waiting for so long, my issue still wasn't resolved. It was such a waste of time and energy. Thankfully, my level 2 tech came to the rescue and fixed the problem in just 45 minutes.

Overall, I wasn't impressed with the subscription I paid for on USTechSupport. The entire process was unnecessarily long and tiring. It would have been less stressful if the reps had been straightforward and more efficient in resolving my issue. I definitely wouldn't recommend this to anyone looking for reliable tech support.

My experience with USTechSupport (ustechsupport.com) was a total letdown. My hubby and I had the misfortune of contacting them on quite a few occasions over the past couple of months. Every time we did so, they told us that our computer was not up to scratch and we needed to purchase more software and programs. We ended up spending a small fortune on their recommendations and yet, our computers still weren't operating as smoothly as they should have been.

The last straw came when they removed our trusted Panda Security without our say-so. We discovered that our computer was at risk and when we questioned USTechSupport about it, they tried to tout their malware system. We pointed out that we had already paid for Panda Security for life, to which they just said they no longer provided support to it. It felt like we were being cheated by this marketing firm that only had sales on their minds.

We were furious and wanted all of our purchases refunded. But like others have said here, trying to get any kind of sensible response from them is pointless. It's a real shame too, considering we had thought that USTechSupport was a legitimate company. But now we know not to use their programs and services or fall for their sales pitch. It's not worth the money nor the hassle.

Take it from me, stay clear of USTechSupport and save yourself a lot of trouble.

The customer service I received from USTechSupport today was top-notch! I was at a point where I thought I might have to buy a whole new laptop, but the professional and knowledgeable representatives were able to help me resolve the issue quickly and efficiently.

The technician who assisted me was patient and took the time to explain everything along the way. They cleaned up my computer and ensured that it was safe and protected. They installed Google Chrome and updated Windows and all the drivers.

The representative even let me know that I could reach out to them again if I had any further concerns or needed assistance. I appreciated the fact that I could call them 24/7 or use their Live Chat feature on their website if I needed help in the future.

One thing I did notice was a survey link left on my browser for me to rate the technician's service. This is a great way for USTechSupport to gather feedback and ensure that they are providing excellent customer service. I definitely gave them a 10!

The only issue I had was with the original Microsoft hardware, which was Windows 7. I recently upgraded to Windows 10, but I'm not sure if Windows 7 was completely removed since it was done as a download and not with a CD. Could this potentially cause problems? Overall, I'm very appreciative and relieved for the repairations and help I received today. Thank you very much USTechSupport!

I have not asked for nor do I want LiveTech 24/7 support but for the second time in as many years I have unknowingly been signed up for this product when renewing System Mechanic My email address to which they sent the notice of subscription renewal is jn.[protected]@btinternet.com. I would add that RealDefense seems to be impossible to contact either by chat, telephone or email.

I tried reaching out to USTechSupport (ustechsupport.com) for some technical assistance, but I must say, my experience was not the best. I was promised a call back within 30 minutes, but it's been hours and I'm still waiting. This has been going on all night and I'm feeling very unhappy about it.

I understand that technical issues can be complicated and take time to resolve, but it would be nice to receive some updates or at least a confirmation that my request is being looked into. As a customer, I expect some level of communication and transparency, especially when I'm paying for a service.

I hope USTechSupport can improve their customer service and response time in the future. It's frustrating to be left in the dark and not know what's going on. I'm still hopeful that they can resolve my issue, but for now, I'm not a happy camper.

I ain't gonna lie, I was pretty excited when I found USTechSupport. I mean, who wouldn't want a little extra help with their tech problems, right? So I went ahead and bought their service for $518. Seemed like a good deal, especially since they said they had a 30 day refund guarantee.

But then things started to go downhill. I didn't end up using the service at all, and when I tried to cancel after just 7 days, they straight up refused. And to make matters worse, they were super rude about it. Like, come on guys, I'm just trying to get my money back here.

Honestly, I'm pretty disappointed with USTechSupport. I thought they were gonna be the answer to all my tech problems, but instead they just ended up causing more. I wouldn't recommend them to anyone, unless you're cool with throwing away $518 for nothing.

So, I had a bit of a run-in with USTechSupport. I made it clear that I only wanted a one-time purchase and didn't want any ongoing subscriptions. But, lo and behold, they went ahead and billed me for a renewal. I was pretty ticked off, let me tell you. I called them up and demanded a refund, but they just didn't seem to get it. It was like talking to a brick wall. And to top it all off, their billing was totally fraudulent. I wouldn't recommend them to anyone.

I recently faced a tech issue with my computer, as I had to revert from Windows 11 to Windows 10. In the process, I found myself in need of an updated version of System Mechanic. As I searched the web to find a solution, I stumbled upon USTechSupport- a company that claimed to own System Mechanic.

I was keen on exploring their offerings, and so I contacted their customer service team. The first representative I spoke to on the phone recommended a $200 package that included multiple services. Naturally, I wasn't interested in shelling out so much money, especially since I already had 6 months left on my computer's warranty.

When I mentioned this to the rep, they shared a link to purchase System Mechanic for only $31- which was a much more reasonable price. Unfortunately, I wasn't satisfied- I just wanted a download link for the software. When I tried to explain this to the representative, they seemed to be in a hurry and didn't listen to me properly.

I ended up calling customer service again, hoping to speak with someone who could better understand my needs. This time, I got a call back from a technician working at USTechSupport. Though they seemed knowledgeable, they were overly enthusiastic about taking over control of my computer. I was a little apprehensive about giving someone remote access to my device, so I declined their offer.

Despite my reluctance, I was still hopeful that they could provide the help I needed. When I asked for a download link, the technician did provide it- but only after pushing me to try the remote access option again.

To be honest, this experience with USTechSupport wasn't great. I've had to deal with their customer service team on several occasions and it's often been a frustrating experience. But in the end, at least I got the System Mechanic download link I was looking for.

I used to be a customer of Advanced Tech Support (ATS) but now I'm with US Tech. I gotta say, the service has gone downhill. It used to be that I could get immediate and thorough help, but now it's just barely adequate and a real pain to access. I tried calling them for a whole week after renewing my payment, but I couldn't get my computer tuned up. So I decided to close my account. But when I asked for a refund, they only gave me a little bit of my payment back. And they were really pushy about keeping my account open. I don't like the way they do business, and I wouldn't recommend their services or software to anyone.

service. The website looks shady with no clear indication of what they are selling. Stick with companies you know and trust.

I had an issue with my new license number and decided to reach out to USTechSupport through their chat feature. Sadly, I wasn't helped - not once, not twice, but three times. None of the representatives were able or willing to assist me. It was pretty frustrating.

When I checked out their website, I was disappointed as there was no clear explanation of what services they provided. It made me feel a bit skeptical about the legitimacy of the company. I'd advise sticking with a brand that you're familiar with and can trust.

It's a shame that my experience was so negative. Hopefully, USTechSupport can improve their customer service and layout so that they're more appealing to people in the future.

Got charged feb mar apr 19.95 a month got 19.95 for my wasted time on chat support so if you have system mechanic ultimate watch these people