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Pareto Logic File CureInvasive Product cannot be Uninstalled

D

Do Not install Pareto Logic File Cure's trial on Windows 7 - if you decide that you do not wish to pay for the license and uninstall it will leave garbage in your "Send-To" file explorer menu and your registry - only a manual registry clean-up will fix this.

  • ParetoLogic's response · Jan 22, 2010

    Hello Steve

    We sincerely regret to hear of the difficulties that you have experienced with your computer.

    Please know that Paretologic (creator of FileCure) is not in any way associated or affiliated with PCSHOWBuzz.

    Paretologic is a member in good standing with the Better Business Bureau, a Microsoft Certified Partner and has won numerous industry awards for it's products and services. Paretologic's core business is online security. Paretologic's FileCure has been certified by Microsoft for Win 7 compatiblity.

    Kindest Regards
    Laura
    Paretologic Liaison

  • ParetoLogic's response · Apr 09, 2010

    Hello

    We understand that you are experiencing difficulties with uninstalling our products and would be happy to provide you with uninstall instructions.

    Before uninstalling please ensure the program is fully closed down. The programs must be manually closed down via the task bar by right clicking on it and selecting 'exit' prior to uninstalling.

    To uninstall the program from Windows Vista and Windows 7 you will need to access the ‘Control Panel’

    1. Start -> Control Panel
    2. In the left pane select ‘Control Panel Home’ and then click on ‘Uninstall a Program’ under the Programs heading.
    3. Select the ParetoLogic program you want to uninstall and click ‘Uninstall’

    To uninstall the program from Windows XP you will need to access the ‘Control Panel’

    1. Start -> Control Panel
    2. Open ‘Add or Remove Programs ‘
    3. Select the ParetoLogic program you want to uninstall and click ‘Remove’

    If any of you require further assistance, please do not hesitate to send an email detailing your issue to [protected]@paretologic.com and one of our highly skilled Technical Support Team members will be delighted to provide you with additional help.

    Kindest Regards
    Laura
    Paretologic Liaison

  • ParetoLogic's response · Dec 06, 2010

    (Ce message a été écrite par Google Translate)

    Bonjour Marc,

    Nous serions heureux de vous aider. Pour vous aider dans votre achat ParetoLogic, s'il vous plaît contacter notre équipe de soutien:

    http://techsupport.paretologic.com/plsupport/consumer/search.asp

    Ils seront en mesure d'aider avec un remboursement, ou de tout autre élément que vous pourriez avoir besoin.

    Je vous remercie,

    Kai
    ParetoLogic

Responses

  • Ch
    Chaban Jan 07, 2010

    I paid with my credit card for the product and I did not get my license key

    0 Votes
  • St
    SteveWatkins2010 Jan 16, 2010

    WARNING! DO NOT use the Pareto Logic "File Cure" program!

    Here's what happens when you don't PAY like they so persistently suggest. Over and Over.
    It all started after I purchased an Internet TV program called PCSHOWBuzz. THAT was my 1st MISTAKE!

    I didn't pay for their "Recommended" download and I suddenly got a number prompts saying "There has been an attempt to expose my credit card information over the internet" and I got one after another, each related to this spyware causing offer!! Trojan horses, virus alerts, the whole nine yards. I had McAvee and reinstalled Avast to eventually eliminated all the attacks.
    It took me hours to delete this embedded trojan out of my Vista and IE.
    This has been a nightnmare and I don't see anyone else's review saying this so I guess they have all been suppressed by this bogus system "Cure"!!!

    1 Votes
  • To
    Tom Parsons Feb 11, 2010

    It didn't know what a .wri file is. Now all I want to know is how to delete it from my computer!!!

    2 Votes
  • Sc
    Scoobie Mar 25, 2010

    Absolutely with you there... HOW DO I REMOVE IT?
    My laptop has done nothing but crash since this program arrived. If i find out who downloaded it there is going to be one massive arguement.
    I want it gone and I want it gone NOW!!!

    1 Votes
  • Qr
    qreeves Mar 30, 2010

    I find it interesting that the person from Paretologic company can respond and say that it's a company in good standing, but will not respond on how to remove it. What's up with that. Because I have the thing on my computer somehow and I'm the only one to use it, so I am lost as to how it got there. I don't know, but I do know that I want it off my computer as well. Because my computer has been suddenly moving slower. But you all can try to go to google and put remove paretologic or remove file cure and see what comes up. That's what I'm about to do right now!!!

    1 Votes
  • Qr
    qreeves Mar 30, 2010

    ok, i take it back i found out how to delete it. i simply went to c:/program files/paretologic/file cure... click on the folder for file cure. There should be several files below and at least 3 or 4 consisting of paretologic or file cure info. One should simply be named uninstall file cure or paretologic, simply click on that and it should prompt you to see if you are sure that you want to uninstall it and prayerfully everything will be removed. I just did it and it appears that everything has worked. I've looked in my start up menu and in my all programs section in my c:/drive and do not see it. I will really know when I turn my computer back off and on. But I honestly believe it worked.

    1 Votes
  • Rf
    rfskye Apr 03, 2010

    If only if it were that easy. I click to remove file cure, and get a prompt:"do you want to allow this program to be installed to your hard drive? Click no, you get another po that 'this page cannot open p-up that appears to be an IE box stating that this page cannot be opened...then suggests that you are not conncted to the internet!! If not, how could I receiv.e an IE pop-up?? To make matters worse, the pop-up box cannot be closed. Back to the begiining: Frozen computer.What kind of people get their kicks this way? Get a friggin life.

    1 Votes
  • Ra
    Rashadawg Apr 07, 2010

    Cannot remove all files and folders of FileCure. Should I do it thru RegEdit? Why does any legit software company have a "supposedly good" program then sneak in some Trojan Horse-like device to make you upgrade of pull your hair out when trying to remove it? DO NOT INSTALL!!!

    Rasha
    UAS

    0 Votes
  • Pi
    Pikachu2017 Apr 07, 2010

    I totally agree when I click fix errors for file cure it says that you need to buy it to fix errors!

    1 Votes
  • Hi
    hill_l Apr 09, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I bought "driver cure" over six months ago -- what a mistake! I fell into one of those tests and I had all these out of date drivers (obviously, which at the time I was having a lot of problems). When I started following the links for drivers that were out of date, I really ran into problem. Thankfully I was smart enough to start with ones that I knew what they were and didn't get into system drivers and stuff like that. Anyway, I went to Add/Remove programs uninstalled, then Programs and removed the file folder -- but I am still getting an error everyday that the Paretologic program can't start up---well duh! FYI --MY NEW RULE -- since then I NEVER download ANYTHING before reading REVIEWS!!! Go to Google -- type what you're looking for and "review" after it -- you will get pages to read to make an educated decision!
    **If anyone knows how I can get rid of my error PLEASE let me know!

    0 Votes
  • Hi
    hill_l Apr 09, 2010
    This comment was posted by
    a verified customer
    Verified customer

    you didn't read what I wrote -- I have already uninstalled--and did it as you outlined here. But I am still getting an error message every day. Your product is the worst product--shouldn't even be offered for download for free and let alone have to pay for it . A friend of mine downloaded File Cure last night and did not get her license key. She paid $30 and I wish she would have talked to me first. Of course when she finally got it, it didn't even do what she needed it to do. She has uninstalled it. Are you willing to reimburse her since she had it less than 24 hours??

    0 Votes
  • Ex
    exBFF Apr 17, 2010

    I uninstalled nearly a month ago and am still getting a FileCure error message everytime I turn on my computer. Have done a complete search of my computer for anything vaguely related to filecure, file cure, cure, pareto, pareto logic, paretologic, etc...nothing.

    But every single day, the error message is there.

    I've emailed your helpdesk (no response). How do I make it go away?

    0 Votes
  • Ma
    marti19 Apr 18, 2010

    you rotten mother ###ingassholes have ###ed up my first video of my grandson walking and i payed 49.00 bucks for nothing they cancelled my credit card because they thought they it was fraud it was . i used another credit card and they said it again its no wonder there is no phone number for your ### service and i will post this on every national account that our company has. dont worry about the money cause i just cancelled my card again because of your ###. good thing i cant get a hold of the guy in charge. i might have to straighten him out . and im big enough to do that. let him call me and explain why my grandsons videos are lost in ###ville. CALL ME ###S [protected]

    -1 Votes
  • Ma
    marti19 Apr 18, 2010

    thats my message

    -1 Votes
  • Ma
    marti19 Apr 18, 2010

    fix my ### ### hole this aint gonna stop .

    -1 Votes
  • Em
    emmausdan Apr 21, 2010

    I also made the mistake of downloading and installing File Cure. However, I was too cheap to pay for something that was promoted to be "free". I have a XP system and uninstalled the program via Control Panel/AddorRemove. Everytime I boot up the pc, I get an error message stating that I need to re-install File Cure.

    0 Votes
  • Fi
    filecuresucks Apr 29, 2010

    I tried to uninstall but it is not showing in the add/remove programs list. Grrrrr.

    0 Votes
  • Be
    Bear21 May 13, 2010

    Ever since this paretologic program got on my computer, it has crashed 4 to 5 times per day. Tried the uninstall method - no help!!! Anti virus and malware will not remove this program!!! Do not know what to do!!!

    0 Votes
  • Vf
    VFB Jun 03, 2010
    This comment was posted by
    a verified customer
    Verified customer

    How do I get a refund for the $39.94 that I paid through my visa card?
    This product did not work for me and I want to get my money back.
    Please help.

    0 Votes
  • Ev
    evie210 Jun 09, 2010

    Here's what happened when I uninstalled FileCure.

    What happened when uninstalling FileCure. (got the same thing with Revo Uninstaller and Windows Add Remove)

    Clicked on File Cure in Revo to uninstall. Immediately after confirming that I want to delete the program a box popped up.
    "Are you sure you want to Uninstall FileCure? Uninstall, Get It Free, Cancel"

    My curiousity led me to choose Get It Free. Why was I not surprised to see the page telling me "Get it free with TrialPay!
    Try or buy one offer from your preferred brands and get your favorite products—free. TrialPay uses money from the advertiser to pay for your product. It's that easy."

    Yes folks, in order to get it free you have to enter your name and email address, then choose something to purchase. I did not get past the first screen, I did not submit my name and email address. Some of those offers would likely cost more than program itself.


    For errors: ParetoLogic has other programs. One of those programs made it's way on to my last system. After I uninstalled it I got an error message every time I got to my desktop. Error loading C:/ Program File/ Common Files/ Paretologic/UUS2/UUS.dll

    I did some searching and found out how to kill that message. Since FileCure is a different product, this may not apply but worth a look see.

    Go to Control Panel.
    Open up Scheduled Tasks.
    If you see an entry for ParetoLogic Registration
    delete it. The scheduled task entry is not deleted when the program in uninstalled.
    To delete, right click on the entry, then choose Delete.

    1 Votes
  • Co
    Consumer Research Jun 13, 2010

    Fellow Victims of Filecure:

    My next step is to complain to C-Net and let them know I will NEVER download another thing from them again. I've used the site since it was download.com... it went downhill since C-Net and now is so totally whored out for revenue that it advertises free software, when it is clearly not.

    The only thing free is the download, but viruses are also free downloads and this is a close second in harm to your computing sanctity down from a virus. It does a scan and tells you there are problems (though all are not) and tells you to register before it will do anything.

    Please never buy anything from Paretologic or C-Net. Hopefully, both of these rip off businesses will go away. Also, The so called Better Business Bureau is simply a subscription service that defends businesses that pay them. It does not mean a business is good at all. As a business owner, I used to pay off the BBB, but have stopped, as enough people realize they are a big scam.

    0 Votes
  • Hp
    hp dv6-1025em Jun 16, 2010

    filecure license key

    0 Votes
  • Ju
    justwinbaby Jul 22, 2010

    Evie210 you are awesome! That totally worked; I can't believe how happy I am that stupid alert no longer pops up. Thank you.

    0 Votes
  • Fe
    Fernando de Tezanos Aug 13, 2010
    This comment was posted by
    a verified customer
    Verified customer

    The same thing with me

    0 Votes
  • Pa
    paretologic filecure Oct 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Your article and comments on this site is very helpful to me to see the pros and cons of filecure. Thanks for sharing it to us and hopefully some of this things will help me with my problem.


    http://www.filecure.com

    0 Votes
  • Pa
    paretologic filecure Oct 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I enjoy reading your blog and comments. They're interesting to read and more so I enjoy reading them. :)


    http://www.filecure.com

    0 Votes
  • Pa
    Paula M. Oct 07, 2010

    Hey, the key seems to be to exit filecure first then it showed up in my control panel and I uninstalled it. Now it remains to be seen if it works. I hope so this is a pesky program.

    0 Votes
  • Fi
    filecure is scam Oct 26, 2010

    What the hell... A filecure representative in here... on the complaints board... there really wants to check that they can scam lots of people... go to hell.. what ever you are...karma will be on you soon.

    0 Votes
  • Lh
    LH2009 Nov 04, 2010

    While attempting to download an ebook from my local library. When I clicked on the download and started the download the Windows security informed me that a site wanted to access my computer and not paying the attention that I should have, I agreed and was directed tor Paretologic File Cure and at the end or the scan I realized the mistake and canceled. I unstalled the program from my computer. However, now when I attempt to download a book from the library, when I click the download icon, paretologicfilecule always wants to access my computer and when I cancel nothing happens, no download.
    I have scanned with Malware and others, nothing found. Checked reg, nothing there nor in processess.
    Any suggestions?

    0 Votes
  • Ax
    Axel-D Dec 14, 2010

    I downloaded ParetoLogic FileCure as it promised to be able to open an old unsupported document file. It would only do this if I registered and paid he $30 fee! It then proceeded to "find" all sorts or spurious problems with my registry demanding payment to "fix" them.
    The programme does not offer a uninstall option so this has to be done with the Windows software uninstall utility. It seems like nothing more than a scam to me.
    Who knows what traces it has left in my registry!! BEWARE!!

    0 Votes
  • Sl
    slater Dec 26, 2010

    this program is crap. it is a scam. i'm sorry to say but it finds fake viruses and make you pay to remove them. so if you have this progam you should find out how to remove it right away unless you want to pay for a useless piece

    0 Votes
  • Sl
    slater Dec 26, 2010

    i hope whoever made this piece of crap program goes to hell!!!

    0 Votes
  • Et
    Etrigan Feb 25, 2011
    This comment was posted by
    a verified customer
    Verified customer

    If you are having problems uninstalling a program try Revo Uninstaller a free app that uninstalls down to the registry level.

    0 Votes
  • He
    heather bitz Apr 16, 2011

    i have purchased the file cure and would like a fefund please, purchase name is Heather Bitz, email adress is [protected]@yahoo.com.au contact number is [protected] (australia)

    0 Votes
  • Na
    Natalia Nazaretova May 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    My Name is Natalia, from Australia. Im paid from creditcard for this product.had license key number but it's not working. May i have me money back. E-mail:natalia.[protected]@gmail.com

    0 Votes
  • Re
    Retiredsaddledust Aug 02, 2011

    I thought this would be an ideal program to assist in curing files that didn't have the necessary extensions. Prior to installing, I kept getting a .dll extension error and thought, once and for all I would be able to correct the problem. I even had my work Tech tell me to uninstall my Microsoft Office and reinstall (using up #3 of 5 licenses) as this was a newer computer I had the Microsoft on. Well... after doing that, it still didn't solve my .dll issues. In comes Paretologic File Cure. Happy to finally get rid of the nuisance, .dll, I purchased File Cure on a 30 day money back guarantee. I got it all installed, and immediately put in the .dll extension, to which it offered up several suggestions... most of which were "buy me" to fix it. I tried the "free" one, and it couldn't repair it. So, I'm still left with putting up with the .dll issue or buy yet another program. Wanting to take advantage of the trial (mind you I had paid my $30 via PayPal), so I ran a total scan to find issues. It found 5 files that needed a "cure". Well, well... the "free" choices couldn't help and/or when you clicked on them they were not found. Bottom line... why have File Cure scan and find a problem that I've never noticed (except the .dll) and NOT have File Cure be able to fix itz? Then, as of this moment, I've been on hold to customer service 30 minutes waiting for an attendant for a refund. It's this customer service or lack of, that says NO way! Now I read other complaints that say that the darn thing can't be completely removed from the registry. MY REGRET? WHY I DIDN'T RESEARCH THIS OUT, ESPECIALLY THE COMPLAINT ABOVE MINE...Etrigan!!! DON'T BE SUCKED IN!!! I'm not computer savy...know just enough to be dangerous actually. So when I rely on what is believed to be good info...I find it's bogus and another money grabber outfit. Oh, if you do trust this site...realize in small print, you are placed on AUTO pay when your renewal comes up! Call me a sucker... but I demand better from people who claim what Paretologic does. Don't Pare To Them ...stay away! P.S. On the phone 40 minutes now waiting for a representative.

    0 Votes
  • Do
    Doug Wold Dec 07, 2011

    WHAT DO I HAVE TO DO TO RECEIVE THE PROMSED REFUND ? I UNINSTALLED WELL WITHIN THE MPROMISED REFUND TIME .

    0 Votes
  • Do
    donna bradley Jul 26, 2012

    i was charged for filecure and paid thru paypal they r checking into it all I never recieved it nor downloaded it but was charged for it

    0 Votes

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