Complaints & Reviews

family dollar corporate office

I went to pick up an order from your location on #600774, that was called in on 12/19/2018, upon arrival the...

the man states they no longer do trays of bagels?

I went to the Panera Bread Store on Wendover Avenue, Greensboro, NC to get one of many trays for my doctors' offices. Ryan waited on me and told me they don't do trays anymore. He looked unkempt and I wouldn't want him to do my tray anyway. He told me that he would put the bagels in a bag for me. Duh, that is ugly and I would not take a bag of bagels to my doctor office. So I will not be buying from you anymore. That is one of the main reasons I go there to get a treat for my 7 doctors offices that I visit regularly. I will make sure that I put this on my social media page as well so my friends and family don't try to get trays for their parties or families and friends. You lost my business as of today.!!!

chocolate nut cookie

I found three pieces of shell in the first bite of the chocolate cookie. I Would have brought it back to the...

Panera Bread

frustrating experience

Today December 18 I Ordered a plain bagel and macaroni and cheese. I wound up waiting over six minutes in the drive-through for two bagel that I did not order. I didn't want to make a big deal so I thought I would just use the cream cheese i had asked for to cover it with. There was no cream cheese. I'd given 3 knives and 5 containers of butter. I was very upset because on top of all of the the woman serving me seemed unhappy with her job. This I can understand but she seemed so unhappy that she was almost apathetic. I deserve more respect than that and do not think anyon eWorld ever want to be treated that way after a long day at work.

overall

I work about 1 mile from the Panera's on Providence Road in Charlotte, NC.
Delivery always takes a very long time, but I understand you do not advertise as "fast food".
This time I had to write. I don't know if this store is going down hill or not, but this was a terrible order.
I ordered a grilled cheese sandwich and a bowl of tomato soup. The sandwich was barely grilled, all the cheese was not completely melted. My soup was cold and there was no spoon with it.
This may have had something to do with the fact that it took 2 hours to get my order. It took 20 minutes from the time the text said it was delivered to get inside the museum.
To say the least, I am very disappointed.

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

quality of food and lack of substitution

Today I ordered a delivery order (pregnant and didn't want to leave house). The salad that arrived was tiny...

Panera Bread

steak baby arugula sandwich

On Monday the 10th of this month, I made two orders of the steak and arugula sandwich to take home. When I...

Panera Bread

rude customer service, cold food (that was suppose to be hot! mac n cheese) and forgot food for the prder

This evening at the store located on Eaugallie BLVD in Indian Harbor Beach FL 32937 around 8:15ish pm, I placed an order through the drive thru ( 1 Large Baja Mac n Cheese, 1 Bowl of chicken noodle soup, 1 cup of Tomato soup, 1 small bacon mac n cheese, and Spicy thai chicken salad) the customer service rep seemed okay until another vehicle pulled up behind me while i waited patiently for my food. The service rep seemed to be upset by this and when i was handed my food it was a little forced and it was obvious that handing me food made her upset. I went to go ask the customer service rep if everything was there and the service rep had already turned around and had the window closed. I assumed all was there in my order and drove off only to find when i got home that our salad was missing. I then drove back to the location and pulled up and stated excuse me i am missing food from my order and i was just here, the customer service rep then stated " Oh what food was that?" not "oh i am sorry how can we help you?" nothing of that sort almost as if i had inconvenienced them by just getting food from this establishment! I told the customer service rep i am missing a full salad from my order, the customer service rep knew exactly what salad it was before i could even say it " oh yea, the thai chicken salad, yea pull around". I pulled around waited another two to five minutes before actually being greeted by anyone and then was handed a bag while the customer service rep stated "sorry for your wait" obviously not sympathetic at all for my time and my second trip back to the establishment to get food i purchased that they forgot to give me. Not only that, but when i got home the second time i was then faced with the fact my small bacon mac n cheese was COLD! not warm or luke warm COLD! Honestly i work in customer service and i understand things happen but this chain of events should simply not be tolerated!!! and could have been reversed very easily!

to go broccoli cheddar soup

To whom it may concern,

I am usually a huge fan of Panera! Today, I was craving the broccoli cheddar soup. I went to the Geneva, Illinois drive through location and ordered the broccoli cheddar soup. I got home and could only eat half of the soup because it tasted like it was sitting out for hours and it had a chalky after taste. This is never what it tastes like. For the price I paid, I was extremely disappointed and will now second guess going to Panera.

bad food delivered

I have been ordering from Panera bread for the past week for lunch. I have it delivered to my work. When I order I specify what I want and do not want I had tortellini's and found lettuce and some nuts in there. My food has been cold. I ordered a chicken sandwich with cheese and avocado and when I received it it has a string of chicken and the cheese was cold. I cannot order from them anymore I am so angry for the money that I pay and not getting what I ordered. I ordered mac and cheese today with a side salad and a baguette. I got my mac and cheese with rotten avocado and no bread on the side.

service

I went to Panera in 3rd st, Phoenix location. Any time I go there something goes wrong. I order Lentil Quinoa...

service issues at brixton square location

The Brixton Square location in Oklahoma City regularly is out of product and tonight I was stuck in the drive through for 30 minutes. They had me trapped with no exit. When I finally got to the window. They said nothing. I asked them what's was wrong since I was trapped for 30 minutes. They apologized and said they were busy. He offered me a free cookie. Unacceptable. I will never return there again. That will help hem be less busy.

muffins

I purchased 4 muffins from the New Port Richey/Little rd location in Florida on 12/4/18. I ordered 2 of the...

panera bread old forest road lynchburg va

I would like to say how disappointed I was with my drive thru order on Old Forest Road Lynchburg, Va y Nov...

service

The staff and cooks behind the counter play vulgar music with cuss words and obscenities while the normal...

Fitchburg Restaurants & Bars

take out order not prepared properly/food left out

I went through the drive thru at PB in Champions Gate Florida and ordered a Pick 2 Baha mac n cheese lg bowl...

Davenport Restaurants & Bars

pick 2 steak and white cheddar w/ cream of broccoli soup

My daughters and I arrived at the NEW HYDE PARK NY location, placed our order after spending $52.83 for the...

Panera Bread at New Hyde Park, NY

dirty facilities

On Friday evening, 11/23/18, at about 6:00 P.M., we ate at the Panera Bread in Martinsburg, WV. We have...

seasonal green salads

My Name is Vishal, I went to Panera Bread after being so tired from shopping in a mall & a long journey from West Chester (PA) There I ordered for Seasonal green salad( as I am a completely vegetarian) & there I got served with green chicken salad, I took a bite & I shocked & that made my whole day messy, I talked to the manger name Jackie, she given me just refund, ( as it is the value of my religion & rituals being vegetarian) but they didn't have any concern about that. Again I ordered, salad so there was not more vegetables only ( onion, tomatoes, avacado & green leafs) .( No cucumber, No kale, wedge tomatoes etc) which I had ordered.sinece I was in mall & came all the way from Philadelphia ( west Chester) so I was so much hungry, but it's very bad that I didn't got the order which I ordered after being so tired. It's really very bad, awful experience!!! I had attached the photo which I ordered & which I got served with, I was not having card, & there was so big line, so I find to click the photo online & show to the cashier, for the convinience of both.

seasonal green salads
seasonal green salads

Panera Bread

to go order

My office ordered a large order for pick up from the Panera in Vestal, NY. The man on the phone was nice, but...

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem