unhealthy, unsanitary conditions
The unsanitary conditions of this restaurant are atroscious. The manager, Will, used a wet vacuum for 10 minutes during peak dinner time when a customer complained about the accumulation of food underneath the seat cushions of the restaurant's chairs. The vacuum did not operate properly and the manager then threw the debris from the chairs onto the floor. The same manager then became angry towards the customers in the immediate area making unreasonable demands. He has also displayed this type of behavior towards customers as they approach the 'sample' table where he stands over each customer criticizing the way they take a sample. He's rude, discourteous, and unprofessional at times. Covelli Enterprise Corporate phone is [protected]. Thank you for your attention.
The complaint has been investigated and resolved to the customer’s satisfaction.
grasshopper in salad
A few years ago, my mother and my aunt went to panera and they got some salads. All of a sudden my mom was sifting through her salad and noticed two little eyes staring at her. It was a grasshopper! (I'm not kidding!) she almost threw up and threw the salad out. Demanding a refund, she did not get one. Such poor service.
It is Panera's fault because when we get produce the preper cleans it then preps it more and puts it into an sealed container. Then someone from front line (the ones who makes the food) brings it to the line and puts it out, then makes the food with it. The preper should have see the grasshopper, but if he/she forgot the lid and left to get it then the grasshopper could have gotten in them. But then the person from front line who made the salad should have seen it.
If you was at my store my mg would have not only gave your mother a refund, but give her another salad and/or her pick of an pastry.
its not panera's fault there produce distributers fault.. but you should have gotten a refund.
Found grasshopper in stop/shop salad mix merry Christmas
I'm glad you think that Panera Bread put a grasshopper in your salad. As if they have control over that.
terrible experience
A couple of month's ago my teen-age son was hired by Panera Bread. He was very excited and told me often how much he enjoyed the job. I read their handbook and they claimed they were a good place to work because of the respect they showed for their employees. Soon enough we found out that they have no respect for their employees. Female employees were...
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