large bug inside soup
On Feb 23, 2009 I purchased the Pick Two for lunch including a half sandwich, soup and chips. While eating my lunch and nearly half way through eating my soup I discover a centepede type bug inside. This was very disgusting. I informed the manager and he offered to fix me another cup of soup and give me cookies. I issued a complaint which I think the investigation is incomplete. This was not a flying insect (fruit fly or flying bug) this was a crawling bug very slinder and long. This is the most disgusting thing that has happened to me. It's hard for me to eat certain foods and took me days to even eat or keep liquid on my stomach. I am very disappointed in the results of no compensation in results to my emotional distress and eating habits that has occurred. This is a health issue that needs to be looked further into. Before this happened I had nothing against this restaurant because I basically ate there for breakfast and lunch several times a week. But, after this incident I don't think I can return. I know accidents happened but they act like I pulled this bug out of my pocket and put it inside of my soup. How dishonest and I also had a witness that was not notified regarding this incident. I guess I will transfer this information over to an attorney with photos.
The complaint has been investigated and resolved to the customer’s satisfaction.
unhealthy, unsanitary conditions
The unsanitary conditions of this restaurant are atroscious. The manager, Will, used a wet vacuum for 10 minutes during peak dinner time when a customer complained about the accumulation of food underneath the seat cushions of the restaurant's chairs. The vacuum did not operate properly and the manager then threw the debris from the chairs onto the floor. The same manager then became angry towards the customers in the immediate area making unreasonable demands. He has also displayed this type of behavior towards customers as they approach the 'sample' table where he stands over each customer criticizing the way they take a sample. He's rude, discourteous, and unprofessional at times. Covelli Enterprise Corporate phone is [protected]. Thank you for your attention.
The complaint has been investigated and resolved to the customer’s satisfaction.
grasshopper in salad
A few years ago, my mother and my aunt went to panera and they got some salads. All of a sudden my mom was sifting through her salad and noticed two little eyes staring at her. It was a grasshopper! (I'm not kidding!) she almost threw up and threw the salad out. Demanding a refund, she did not get one. Such poor service.
It is Panera's fault because when we get produce the preper cleans it then preps it more and puts it into an sealed container. Then someone from front line (the ones who makes the food) brings it to the line and puts it out, then makes the food with it. The preper should have see the grasshopper, but if he/she forgot the lid and left to get it then the grasshopper could have gotten in them. But then the person from front line who made the salad should have seen it.
If you was at my store my mg would have not only gave your mother a refund, but give her another salad and/or her pick of an pastry.
its not panera's fault there produce distributers fault.. but you should have gotten a refund.
Found grasshopper in stop/shop salad mix merry Christmas
I'm glad you think that Panera Bread put a grasshopper in your salad. As if they have control over that.
terrible experience
A couple of month's ago my teen-age son was hired by Panera Bread. He was very excited and told me often how much he enjoyed the job. I read their handbook and they claimed they were a good place to work because of the respect they showed for their employees. Soon enough we found out that they have no respect for their employees. Female employees were...
Read full complaint and 233 comments
Most discussed Panera Bread complaints
terrible experienceRecent comments about Panera Bread company
Extremely poor service and response on my complaint about my breakfast on 11/26
Denny's
246 reviews
Popeyes
1345 reviews
Subway®
4 reviews
Chick-fil-A
142 reviews
Taco Bell
2490 reviews
You are right. Seriously. And not only that, she acts as if Panera planted it there on purpose or that now ALL Panera's are bad. Idiot! Haha.
I agree LD1, People like this need to seriously get themselves checked out mentally. You want to make such a big deal over $7? Emotional distress? Did the bug crawl out and rape you? You're still alive no harm done. You got another soup, bug-free AND a cookie! People like you over exaggerate things and need to stop.
WOW! Get over yourself!
You are going to get a lawyer just because you didn't get compensated the way you had wanted to over a bowl of soup?! You are an idiot.
Yes, it is disgusting to find something like that in your food. I probably couldn't go back either, but I wouldn't get a lawyer over a bug in my soup. What is he going to do? Get you your $6.49 back? Honestly, chill out. They said they were sorry. If you must, call the health department, but don't get a freakin' lawyer involved.
You sure know how to make yourself look like a money loving, idiotic, unpleasable ###.