Optimum
Reviews and Complaints

1. Somewher in March my internet wasn't working, I called optimum customer service and after they checked on line, Customer servives asked me to disconnect the Router and get it replaced by exchanging from one of there store.
2. I went on Saturday and exchanged the router and connect it back, but still my internet wasn't working.
3. I called back to customer services and was told everything seems to be good but it looks like you have to get Optimum Technician & it looks like you have wiring problem, so I got appointment for tech to come in.
4. I took 3 hours off from my office and waited for tech. As soon as he arrived in my house, I took him to the place where I have Router & Modem & other connections. The moment, tech saw that, he said you have bad modem. He replaced bad modem and did not do anything else and I was charged $85.
5. Please help me when it wasn't any wiring problem and was a modem problem, why do I have to pay $85.00
6. Your prompt response will be appreciated.
7. My Information is as follows.
Deepak Changrani
7808 Hana Road,
Edison, NJ 08817
Cell: [protected]
Res: [protected]
[protected]@gmail.com

This is CRAZY. I asked optimum to install 2 new phone lines. I am paying for the lines for 4 weeks and have yet to have installed. I keep having workers come down and for some reason none of them are able to install the lines. I make sure to be home for the appointments however when they come down the guys say "Sorry, I can't do this- Call the company" I AM TOTALY FED UP

UNAUTHORIZED MONTHLY SERVICE FEES BY OPTIMUM

I am submitting a complaint against Optimum Cable Company. My ID is [protected]. Back on April 3, 2019, I called Optimum and requested that I be put on Seasonal Suspension.nAt first, I agreed to pay extra for extra internet service for $67 making my bill around $87. However, from the day the switch was made from my previous Economy package to my Seasonal one, one of my TV programmings was not working along with the cable box and internet.nDespite my efforts to get the problems corrected, Optimum failed to solve the problem. A few days later, I was admitted to the hospital and was gone for two weeks. While in the hospital,
I called to check on my bills and I heard an outrageous amount of money for unauthorized charges with Optimum. I spoke to a representative and he began to tell me that I went off of my Seasonal Suspension and was now being charged the full promotional price. He claimed that I switched over to my regular package a day or two after I requested to go on Seasonal. This is simply not true and utterly ridiculous. I was told I owed of $228. The only thing that I owed Optimum was $56 from my previous Economy package. The previous debt of $56 has now been paid and the only thing I am supposed to pay is $24 a month for regular Seasonal Suspension. Because of the fact that my internet and TV was not being received, and also during that time I was part of a service outage I was given.a credit of about $80. It was not until three weeks within that month of April after I got out of the
hospital did I receive any internet service and TV cable service for my other box was when the Optimum technician came in and gave me a new cable box and modem towards the end of April.

I have a receipt from Optimum verifying the fact that I am on Seasonal Suspension for $24 dated April 29, 2019 I have spoken to Customer Services and they collaborated the information I gave them and assured me that my bill will be cleared.. however, I am continuously receiving outrageous and bogus charges for
services that I do not owe. On three separate occasions, I had been told that a supervisor would call me back in 24 hours but they never do. I am at my wits in at this point. So many people at that Bronx office are negligent and simply not doing their job.

Please help me. After all the years I have been using Optimum cable services, this craziness is prompting me to leave for good.

I just moved into my new home and have been trying for three weeks to set-up my Optimum service. My first appointment they sent a technician that had no idea what he was doing. He told me I needed to call an electrician to hook up the cable wires and left. Isn't that HIS job? The next appointment the technician shows up and has all the wrong equipment. Again, he leaves. I had an appointment set-up for today. I have been waiting for so long for Wi-fi and TV, I called the day before to confirm my appointment and all is in order. Close to the time the technician should have arrived this morning, I call to make sure he's near-by and in fact he was! At the appointment before mine. It is now two hours past my appointment time so I call back because no one showed up. They tell me my appointment was never for today but it's for two days from now. I'm baffled and how unorganized and inconsiderate this company is. I was a loyal optimum customer for 10+ years but I will NEVER use them again!

I started optimum service about 2 months ago. The technician came to the house to install it and as soon as he left I went upstairs to turn on the television and it did not work I immediately called Optimum and was told they would send him right back. He never showed up. For the next two weeks I called almost every day and the service would work off and on and constantly need to be rebooted. Finally another technician came and was unable to find the problem. The day before Easter Sunday another technician was sent with a supervisor and they stated that it was not set up correctly by the first technician. I was told by the sales person and two separate supervisors that I would not be charged a service call as it was never set up correctly and that someone would contact me To RE-install. I have never been contacted, the service still does not work correctly, and I have been charged an $80 service call. I cannot get anyone to help me With either removing the fee or correcting the problem

My bill went up 30 dollars from last month after being lowered by 20. Was not told it was a 1 month promotion. They tell me there is nothing they can do. In order to lower my bill they have to take things away. This is unacceptable. I am a long time good customer yet they don't seem to care. I wanted to speak to a supervisor. They said one will call me yet I am still waiting.

My name is Sahran Odom and I have been with optimum for 8 years and have never experienced such unprofessionalism. I moved last Thursday and had a 2-5 appointment. The technician came at 3pm said he needed wires and never came back. I called customer service and they informed me the technician put in the system I wasnt ready and scheduled an appt for Friday, the next day. I put in a complaint. The technician called me and said he would come anytime Friday. I told him 9 am because I had work later that day. He called in the morning, was at wrong address and said he would come later that day and hung up phone. I called him back no answer. I called optimum and they said someone would be there in hour. No one came. I put in another complaint. Made an appointment for Sunday, 11-2... Optimum had a system issue and cancelled all appointment s. I finally got cable installed Tuesday, 5 days after my initial appointment.

Day after day I am innundated with left leaning crap news and anti american beliefs that I am sick of having shoved down my throat.

I want to have access to oann. I want it available in my channel line up.

There is so much crap on the line up you feed to me that I dont watch most if not all of it.

Everything you provide is slanted towards the left and I am sick of it.

If I do not have access to oann within the next few weeks, I will cancel my account for good as I am sick of the anti-americanism that is funneled through your network.

Fios is looking pretty good right now.

I have been very dissatisfied with optimum for the last year or so and I will not sit by and let you dictate what I have access to.

I want oann available immediately.

Your job is to provide me with a service. You are not living up to that job. I will leave optimum in a heartbeat if dont get access to oann.

Regards,

Brett sontag
Optimum customer for the 27 years

5/15/2019 about 10:09 am Rep. Lisa Smith ( LTS) that's what she provided to me.
I've been a customer for years. I called in to pay my bill over the phone as I always do, today the automated system was not recognizing my phone number and or account, so I put me to a rep (lisa). Our conversation didn't go well I asked her about 6 times for a supervisor. She kept trying to over talk me saying a supervisor can't do nothing, and I would have to pay a fee to get my payment accepted. She still did not get a supervisor for me, she was very unprofessional and I have never dealt with a rep like her before. Since I can not get my payment in and your reps are rude and I can not get a supervisor when I ask to speak with one. you can close my account. I do not need to give my hard earn money to this company.

[protected] Boone Ave #6D Bronx, NY 10460

I'm having billing problems every month since I transferred my service to my new apt, they came to my home to connect everything, I provided them my previous router and my own modem. Everything was ok until I received my first bill, saying that I didn't return my previous router! Calling them every week, they said that everything was fixed, but no! I don't have internet now! And my bill is huge!

I've had optimum for about 5 months now, at first my experience was great! But that has now turned into a nightmare as this has become the worst service from any cable company I've ever had. My tv, internet, and phone service stopped working 3 weeks ago. Of course I called to see what was going on the first week and was told an technician was coming out. I did see someone come out and on the poles outside but my service was still not fixed! Therefore I made another call to Optimum let them know my service is still not working, they stated there was no appointments available until a week later for a supervisor to come out and fix my issue and I do not have to be home. I had no choice but to take that appointment so I did! Unfortunately, the day of my appointment no one came at all! Therefore I called again notified them nobody came out after I waited for my appointment. Their excuse was they called me, which I couldn't understand to say what if I had an appointment! I'm going on 4 week with no tv, internet, or phone service! I notified them I can't do any work without WiFi and my daughter has no tv! It's very frustrating to pay for service and none of it works! Also the horrible customer service, lies about appointments, and no resolution make me very upset! So now I'm waiting for another appointment to get my issues resolved which is another week away! This is the worst service ever and I wouldn't recommend it to anyone! This is the way customers should be treated! I truly regret leaving Verizon to come to this it's a disaster!

i am at 53 union ave deer park ny 11729 i bought house 2 years ago. probably people before me had cablevision service, your wires are hanging in my front yard, dangerous to anybody, please remove your all the wirings, asap thanks Jay ..All you wires coming from pole in the street to my house are hanging so low that i can jump and touch them . i called pseg they came and check it out they told me its cablevision wires, so please take notice of these hanging wires on my front yard .

Hello, my name is Ellie Trovato. I have an account with Optimum. I believe I input the closest FCC Community ID# Keansburg-NJ0399. My account number with them is [protected]. I am writing this to complain that I am a customer of their internet service which is crappy. I was without wifi from Monday the 15th thru Monday the 23rd at least. I called them Wednesday the 17th to tell them that a line was down from outside that I could see and they set up an appointment for either the next day or the day after that. The customer service person I talked to told me I didn't have to be home due to the wires being outside that had to be fixed. So..the day of the appointment comes and I have 3 different phone messages while I am at work telling me that I missed their appointment. I got home that Thursday and rescheduled. the next appointment my boyfriend Brian was home for and it was a Saturday. The Optimum guy told him that it would require a boom truck to fix and fell off the ladder when he was here. So the 3rd appointment another technichian came out (he didn't have a boom truck)and looked at the cable line and said that it was wrapped around the phone line and the phone line was down but my line was a live line and he could fix it. He told me the other guys didn't give me the correct info. He was knowledgeable and fixed it in like 15 mins. I explained to him that the person that answered the phone the 1st time I called didn't sound very knowledgeable like he was just trying to sound as if he was. So the bill comes and I am charged $80 for a missed service call which is b.s. because the 1st guy told me I didn't have to be present and both other times either I or my boyfriend were there. Today I have paid $70 of my bill which has been running about $70-$75 in recent months but was $155($80 for a missed service appointment added charge). It was $45 when I signed up. I was calling trying to resolve this. I keep getting put on hold and shuffled around to different people . I was told by a Michael that his supervisor Giovanni would listen to the phone call to determine what he could do and call me back. He never ever called back. Today Wednesday May 8. My boyfriend paid $70 tword this and I called back customer service and the agent sounded like he doesn't even have cable like he owns a phone and watches tv from there. He had no idea what I am talking about and told me there is no one I can talk to about being billed for something that I didn't receive. I asked him his name he told me Rudolph and he wouldn't give me a last name so I asked for his employee ID# he answered "RDO" only that he is Rudolph the supervisor from the late line. This company SUCKS!Aghhh. I told him I am not happy and what do I do. He said there is nothing at all I can do. I told him I thought they are rude and not knowledgeable and he sounded like he doesn't even know anything about the service that he is charging me for. He sounds like someone who just reads from a script. I am SOOOO unhappy with this company. There is a copy of a receipt that they were paid our usual wifi bill today BEFORE they even called me back. My phone number is [protected]. I live at 282 Carr Ave (upstairs )Keansburg, NJ 07734. Hope they can keep their monopoly on this town!

account # [protected]-1started calling, 4/25/19 It took two days of me calling and you sending signals to our home, It didn"t fix the problem, then you sent a techinition 4/28/19, he changed wires but was unable to fix the problem still no tv in upstairs bedrooms, promised my mentally disable dsughter that someone would come and fix it tomarrow, he ordered a tech to come and change the wires from the pole to the house, two days went by and know one showed up called again, he never ordered the tech to come, i was told when i called again, after i called, two more days go by5/2/19 a tech came was very nice changed the wires to the house from the pole, problem fixed, then I recieve a letter stating that we are being charged a $80.00 service fee, I had no tv in two bedrooms for a week, when I tried to talk to someone in the COSTOMER SERVICE DEPARTMENT I was told that he could not speak to me, I asked to be transfered he hung up on me, called again was put on your call waintin system never called back tried to call again the next day, spoke to KHLOE ESHLINGERO, same thing would not talk to me account in my husbands name I also own this house pay the bills, so yes I am the one who would question this, I am able to set up appotiments, talk to someoone to fix the problems over the phone but cannot talk to me about the billing, something wrong with this I am the wife of the account holder, I am the person who opened the account

To Whom it May Concern, 5/8/19
I have been a customer of Optimum since 1999 and made the error of upgrading to a Bundle package for OPTIMUM Altice. The porting was to have been completed on 5/2/19 Optimum was obliged to port my phone number that I have had for 25 years; however when I realized that the number had not been "ported" from my previous carrier my "nightmare" began. When I called Tech support from optimum on 5/6/19 I was informed that an "error" had been made and my number was given to another customer with the porting request submitted on 5/2/19. I was further informed that the customer who my number was given to did not Speak English and that until they are contacted they continue to have my number.
Today is 5/8/19 and I have spent numerous time on the phone to be told basically there is nothing that can be done. There are numerous phone calls and documentation that can be provided upon request. I again have been on the phone today for more than to hours. The phone number to have been ported is [protected]. I just hung up with another Tech Support person who related that Research has to obtain an intepreter to speak to the other Customer and that I have to wait another 24 to 48 hours. I completed my legal due diligience to maintain my phone number and Optimum has violated my consumer rights.

Unfortunately Optimum is the only service provider in my area for "bundling"
Thank you for reading this complaint.
Your assistance is greatly appreciated.

I have been trying to pay my bill for 45 minutes and all I wanted to do was make an optimum ID which I am STILL UNABLE TO DO. Erardi and Emmanuel were as helpful as they could be on your online chat, however your verification system is very backwards and unhelpful and it took me calling in twice while at work to finally fix my issue. I am extremely dissatisfied and very annoyed.

I was out of TV service for almost 2 weeks from Sat. 4/20 thur 4/29. I've called several times to try and get my credit and they are telling me it is only $8.00. That is totally unacceptable! That does not take into account how inconvenient it was. Toital waste of my time!
If that is what they are planning to do, then i well differently switch to another company!

Mel Greenberg
[protected]
Account#[protected]

I requested to DISCONNECT on April 19th, as my FIOS cable guy was here disconnecting the boxes and installing their equipment. It took 12 hours since I was the first one in my building to switch and I had been waiting YEARS for another option to Optimum. I hate that you HAD a monopoly in my area for years, and would charge huge amounts of money (our bill near the end was at $230 a month with NO HD). UGH!
Anyway, I called and the guy who answered told me that I should wait to put in the disconnect notice in till the next day -- to make sure my phone number would be moved over. Ok. So I called the next day, Saturday, 4/20.

I asked to speak with the department to disconnect, - I asked several times to be disconnected. But no -- they put me through to RON in the "retention department". This is NOT what I had requested as I had already installed Fios on April 19th.

Ron proceeded to try to sell me all kinds of BS and the kitchen sink -- despite my MANY protests and my forthright opinion of why I hated Optimum, I had FIOS and was happy about it, I felt you used people and really did not give a damn about us (they were like an abusive lying boyfriend) all you care about is the money and NOW that Fios is in town, they are tying to offer me the sun, moon and stars. I listed several reasons why I felt that way. Yes, - he persisted.

Ron then offered me the rate of $137 a month for everything I had plus Altice 1 and HD. I told him that I would use that offer, to get Verizon to go down in price! He said they would never do that (they did!) -- but I had to decided right then. I tried to put him off saying I wanted to talk to my room-mate about it. He said ok but I had to call him back by 6 pm before they close. I was under the impression, that my service would be shut down by midnight that night otherwise. Fine. I did speak to my room-mate and we both agreed we were NOT interested. Being that I was told that my service would be disconnect by midnight on 4/20 -- and that Ron had barraged me for over an hour on Saturday, I simply did not want to call him back. So I did't.

A few days ago, I get a Bill For $158.63! For what? I was not using your service, or Wifi or Modem. All your equipment had been disconnected on 4/19! Yesterday, I rented a car and returned the 8 year old cable box they stuck me with and the lot to your store.

I called the offices to complain. A lot. They said they listened to the conversation I had with Ron-- but not all of the the folks I spoke with -- and noted that Ron decided to keep my acct active. However, if I had wanted his offer, I would have taken it or called him back. At NO time, during our conversation did he say to me: "Ms. Jozwiak, if you DO NOT call me back by 6 PM -- YOUR ACCOUNT WILL REMAIN ACTIVE AND WE WILL CONTINUE TO BILL YOU". BC if sneaky Ron HAD said that -- I would have called him back. I simply did not want to waste any more of my time on Saturday dealing with him and his tactics. Many times during the conversation I said NO I do not want to stay with Optimum! He did not give a damn about what I wanted -- he only wanted to keep me paying, even though I told him many times I was not interested.

What I expect -- is that any and ALL charges are wiped off my account. I am currently in touch with the Attorney Generals office and intend to file a complaint if this matter is not resolved in the manner I have suggested. Simple as that.

My name is [removed] and my number is [removed]

There was an issue with tonight's (5/1/19)broadcast of Survivor. Everyone's mouth was moving but no spoken words were heard. All you heard was background music. After 15 minutes I finally called Optimum. Once it connected there was clicking noises and then poof the voices could be heard. That lasted for around 20 minutes and then we went back to no voices just music. I called Optimum back and spoke to someone that I could not understand a word she said. I asked to speak to someone I could understand. She put me on hold for 10 minutes. At that point I hung up since the show was now over. I had another issue the other day where the picture was split with a black line through the middle of the screen. I think Optimum should stop playing games with the transmission of shows. There should not be any reason why the voice can't be heard if background music can be, unless someone is doing something to cause it to happen.

I am having an issue with 2 Russian channels since April 15/2019. the channels are 1184, 1185 and have been calling everyday to resolve an issue, so far non of the represent. were able to help me. The channels don't show anything and if they do the screen jumps and then goes blank or the message comes up saying there is an issue with the channels.
my last call was on 04/29/19 asking repres. to send a technician to see what is the problem and I was told that I would have to pay for the technician I refused because it is not the problem on my end the problem is on the optimum cable comp.end. Please keep in mind that its only 2 channels that don't work. Then I called back same day and requested to speak with the supervisor, a rep took my phone # and told me the phone call will be made with in 24 hrs. 24 hrs. passed no one called me.
please help my phone # is [protected]