Opodo
reviews and complaints

Hello there,

I booked a return flight for my family and I (4 people) from London to Toulouse back in April 2022 with British Airways via Opodo.

On the 27th April 2022, BA sent me an email informing me that the flight leg from London to Toulouse departing on 27th May 2022 had been cancelled and that I could either rebook or claim a refund. I called Opodo straight away to ask them why I had not received the flight cancellation notification from them since I bought the flights via them. The person said he would check and we got disconnected. I did not have a call back. So on the 28th April, I called Opodo again and then explained once again the situation. This time the gentleman confirmed to me that I could request a full refund of the flights, which I did. He confirmed had submitted my refund request and told me that I should get my refund in due course. After 2 weeks of no news, I called back Opodo and BA. The guy from Opodo told me that they were waiting to receive the refund from BA. However, BA informed me that that they had not received any communication from Opodo regarding this refund. They added that I had to deal with Opodo directly but added that Opodo should have refunded me straight away and deal with their refund request with BA in the background.

Following this, I called back Opodo and shared the information. Nothing was done. After that, I ws calling every week to obtain an update but the same excuses with no real actions And whenever would call BA, they would tell me that they had not received any request from Opodo and that Opodo should have refunded me by now. On the 8th June, hearing my distress and understanding the pressure put on my finances, an agent of BA even gave me a phone number ([protected]) for Opodo special department dealing with airlines to contact them about my refund, which I shared with Opodo despite the agent telling me that she had the number (because at this stage I had lost all trust in Opodo’s agents words). I might have called Opodo and BA more than 10 times since the first time I raise the refund request on the 28th April.

After calling Opodo again today and hearing the same lazy responses, I decided to complaint next to Opodo, BA and CAA passenger advice. There is clearly a breach of contract by Opodo that should have already refunded me. It has been four and half months! This is appalling and unacceptable.

We don’t have much disposable income. Everything is going up. We have 2 kids and we should not have our money held unlawfully for so long for no wrong doing of our part.

I have spent enough time chasing and I deserve to have the refund plus a compensation for the inconvenience, the distress, the financial pressure put on us, the disappointment, the time and energy to follow on a lack of care by Opodo customers service.

I hope you can help me resolve this long lasting issue asap, that I can have my full refund topped up with a fair compensation and close this case that has been dragging for way too long.

Many thanks!

On the 22 August £51.23 was taken off my account by Opodo after I booked my flights from Manchester to Port Elizabeth. this is the 2nd time that this has happened the last time I managed to get a email through to them and they reversed it. This time they are not answering my mails at all. This is apparently subscription fees and the last time is happened I was only looking for flight never purchased anything and they somehow had my banking details and £51.23 was taken off my account.

To Whom it May Concern,

Airline Reference A09JSA

I first put a complaint in with you on 12/07/2022 of which I have not had any response or communication form yourselves.

As previously communicated me and a friend turned up at Manchester airport on July 11th, 2022, for a flight that was going to depart at 11;15 am there was no flight for us to take and we had also booked a return flight which should have departed at 14;45pm.

Wizzair cancelled my flight W6 5702 (31st August) from Vienna to Gatwick at boarding gate & offered me another flight 4 DAYS LATER! I cannot access their website for refund because I bought ticket via Opodo. NO email address & call only at £1.45p /minute PLEASE HELP. I had no choice but to buy a return flight to Heathrow with Austrian Airlines for £700 and book a coach from Heathrow.

I had online chat with you a week ago and you said you would come back to me within 72 hours but I have had nothing. My insurance company will not discuss with me until a response from Wizz Air. Please help me resolve this.

Dear reservation department,

I have booked a flight from Nice – Frankfurt - Nice

reservation [protected] with Opodo

I have confirmed the details with my credit card however I have not received a confirmation only a reminder to finalise my booking

So, I’ve reserved again

reservation [protected] with Opodo

the reservation was processed and confirmed and debited from my account

one day later I was debited a second time for the first reservation [protected] with Opodo

I’ve cancelled the reservation [protected] and just been informed that this trip is not reimbursable.

As this clearly is a mistake from Opodo I kindly ask you to proceed with immediate reimbursement.

Sabine Rutz

date approx feb 2021 opodo [protected] cancelation fee paid on cancelation no refund forthcoming an expanation reg please

No assistance provided since we ask for after sale service.

We booked a flight [protected] charged 214.79€

In "manage your booking" we change the return date and are charged 56 €

We ended up with a second booking [protected] charged 214.32€ !

In total we have been charged twice for the same booking !

Opodo says we have to deal with easyjet, ryanair...but it is not true, they are able to process the refund and fix the problem.

After booking a flight on-line through the opodo site for my brother to get back to belfast, this morning I checked my bank account and £59.99 opodo prime subscription payment has been taken! It is saturday the 03.09.2022 my brother back about 3 weeks ago but I was never told about this prime subscription when I booked the flight and the weeks leading up to the so called prime payment.

Name: Mr Sulaiman Ajayi

Opodo Booking Code: [protected]

Email: [protected]@yahoo.com

May I foremost state that I have exhausted the internal complaint method of Opodo without any resolution or recovery of my legitimate refund as detailed after grounds for the demand of reimbursement.

My grounds for the demand of reimbursement are:

 That Opodo failed in its responsibility to offer the desired duty of care

 Opodo acted willfully and recklessly by refusing to call or act on the instruction of Lufthansa to validly reissue the requisite tickets

 That contrary to the continued “NO SHOW” slogan of Opodo, my wife and daughter were at the airport, to checked in and could not be due to Opodo’s negligence, and were tagged “NO SHOW”

 That Opodo’s deliberate ineptitude forced me to buy another for the purpose of meeting up with the reason for our journey in the first instance

 That it will be highly preposterous for Opodo to have maintained the unsustainable lie of “no show” and thereby unreasonably denying me of my right.

 That I am of the considered opinion that that Opodo might have claimed back the cost of the original ticket from Lufthansa as an illegitimate income.

 I hereby submit that you compel Opodo to reimburse the sum of £1812.14 as per the attached ticket.

On the 30th of November 2020, I bought tickets for my family of 6 (as detailed below) to travel from the UK to Nigeria on 18th July 2021, with Lufthansa Airline. This was changed and rescheduled by Opodo on multiple occasions before we eventually settled to travel on the original date (18th of July 2021). On the departure day, Sunday, 18/07/2021, we all went to the airport and checked in our baggage. However, my little daughter, aged 4, required a letter of authority to enter Nigeria. This we did not know as we were told by the Nigerian Embassy that they would issue a visa for my daughter at the Nigerian Airport without informing us that we would require a letter to show at Heathrow Airport. We tried all we could to secure the letter without success while we were at the airport, but unfortunately the embassy was closed at the time. The airline consequently off-loaded her baggage and those of the mother (being a minor, the mother had to stay with her) and denied her boarding.

In view of the fact that they showed up, that they complained to the airline officers and because of the apparent stress suffered by my daughter and my wife’s mobility impairment, the airline official offered to book them on another flight. However, they discovered that the tickets were issued by a third party (an agent) and therefore advised that my wife should get in touch with Opodo and ask them to issue new tickets at no additional cost. She was given the airline’s number to call for the confirmation of reservation for the two of them. My wife called Opodo to relay the message from the airline to them. The official told her that she has lost the ticket. But my wife told him to call the airline as instructed. The Opodo officer came back and said that he could not get them. My wife called the airline to complain that Opodo said they could not get in touch with them. The airline officer confirmed that they have the record of my wife’s calls, but none from Opodo. He subsequently told my wife that they have reserved and confirmed seats for them on Friday 23rd July 2021. In addition, he confirmed that they have left a note to indicate that their status is “NOT A NO SHOW CASE”; Opodo only need to reissue and book the ticket. My wife called Opodo a few times without getting it resolved.

I took over the issue from my wife on Monday 20th of July 2021, where they promised to resolve the issue on ground by the 21st which wasn’t the case and led to me calling multiple times the next day.

On Thursday, 22nd July 2021, I made calls to Opodo as below:

@ 13:06 on [protected] for 00:29:15 minutes

@ 14:03 on [protected] for 00:38:39 minutes

@ 19:31 on [protected] for 00:35:57 minutes

@ 20:07 on [protected] for 00:26:19 minutes

@ 23:58 on [protected] for 00:13:46 minutes

On Friday 23rd July @ 06:14 on [protected] for 00:58:46 minutes

At 13:06 I narrated the event and intimidated them with the fact that the airline has confirmed two seats for my wife and daughter and that they maintained that they left a note to say that the passengers showed up, but the system is programmed to recognize anyone who did not board the plane to have no show status, hence the note attached to their names. But the note attached to their names now negates any no show shown by the system. More importantly, if they are still in doubt, they should call their office. The Opodo representative said I should give him some minutes to check. When he came back online, he said I should call back. I called him back at 14:03 and spoke with another person who confirmed that he has seen the note and will write another ticket which will take up to 4 hours to appear in my email.

After waiting for 4 hours and without the receipt of an e-ticket in my email box, I called the Opodo office again at 19:31. I spoke with a lady who apologized and said everything was in order and the person handling the ticket should be able to help. She transferred me to another officer. I narrated the whole story to the man, but l was sadly informed that there was no note. At this junction, I knew they were being mischievous and playing pranks, I did not give up. At 20:07hrs, I called again and spoke to a different person. I was frank with the officer and expressed my profound disappointment with the company. He offered a mild apology and pleaded that I should call back in 3 hours. Again, I called at 23:58 and was told that the airline has closed and was advised to tell my wife and daughter to proceed to the airport for the flight.

On Friday, 23/07/2021 at 6:14, I called Opodo while my wife was on her way to the airport. I was on the phone for nearly one hour to no avail. My wife met with the airline officers at the airport who attempted to check them in but found that the ticket has not been opened. He was bewildered. This situation dragged on until the flight took off and, I had no choice but to buy new tickets at £1812.14 for them.

In view of all the narrative above, I have asked Opodo for the reimbursement of the cost of the tickets they made me to buy because of their deliberate ineptitude, they have refused bluntly and still in the euphoria of unsustainable lies of “no show”.

I hereby implore you to kindly investigate this and compel Opodo to reimburse the cost of tickets they made me to purchase under duress.

Yours sincerely,

S.K. Ajayi

Gr620104400 - car hire in greece

Car was never given to myself, at pick up point, as abbycar does not accept debit cards payments, only credit.

Why would opodo let me pay with debit and at destination I must provide another credit card? To pay a deposit from?

The payment with debit should have been not accepted by opodo in the first place, to avoid any confusions.

I've had to spend another £400 to get myself out of this situation.

I've just returned from my holiday and i've raised this case, all relevant pictures attached.

I will also contact an ombudsman to complaint officially about this abuse.

As a customer it's a loose-loose situation for myself, there was no protection whatsoever.

I booked a flight through opodo which I subsequently cancelled within a couple of hours of making the booking. The flight was with Jet2 (opodo booking reference [protected]). I spoke to the Opodo customer service team instantly via the app who told me I needed to speak with the airline. I had an extremely helpful call with Jet2 who instantly issued a refund invoice and explained that Opodo would need to issue the refund.

I subsequently tried to upload the documentation via the portal, which didn't work as it wouldn't accept the confirmation email and PDF Jet2 had sent me. I tried to speak to Opodo customer service, the app bot wouldn't let me speak to an agent and neither did the telephone, it just kept saying to speak to the airline. I managed to speak to an agent who confirmed I should email the documents team and that the refund would be processed in 7 days.

I then emailed [protected]@contact.opodo.com with all the information. The first time I emailed about the refund was 19 April 2022. I kept on getting automatic responses to upload the documents via the portal. As I kept mentioned in my emails, the portal didn't accept my documents.

I waited months for a response. It is not the last day of August 2022. I managed to upload the documents to the portal on in mid-August 2022. I then received an email from the customer services team apologising for any inconvenience and suggesting that I call or use the online chat option. I tried this again, but the app and the automated call would not take me to an agent. It kept saying I needed to speak to the airline. It's extremely frustrating as I don't know how many times I need to say that this refund needs to be dealt with by Opodo, Jet2 have confirmed they do not issue the refund. I emailed the customer service team on 22 August and have just had zero response or acknowledgement. This service has been awful, considering I as told back in April it would take 7 days to issue the refund. I'm so frustrated that there's no easy way to actually just speak to a person, that my emails are being ignored and when I do have a response the actual issue isn't being dealt with.

Opodo Booking Reference: [protected]

Airline Booking Reference: THE62R

Passenger 1: Samantha Stewart

Passenger 2: Liam Stewart

29/6/22

Austrian Airlines cancelled flight: SN 6008 Schwechat (VIE) 30/6/22 to Brussels 12:15 to 14:00

Offered instead a flight to Dusseldorf OS159 SCHwechat (VIE) to Dusseldorf 16:21 to 17:49

My husband and I needed to catch SN2177 Brussels (BRU) 16:45 to Manchester (MAN) 17:00

If we had taken the Dusseldorf flight we would have been stuck in Dusseldorf and unable to get to Brussels in order to catch our connecting flight back to Manchester.

There was no flexibility with time/days and so I bought new flights via Dublin with Aer Lingus at £618.

I need recompensing £618.

I have been messed about by Opodo many times now. They say it is the reesponsibility of Austrian Airlines to sort this out, and Austrian Airlines say that Opodo should sort it out.

I have been waiting over 8 weeks and I am out of pocket.

booking No. [protected]

I tried several times to book 2 wheel chairs for outgoing and incoming flights.

Your "assistant" "told" me that he does not understand. "Do try again".

I tried again, again, again. always coming back to same questions. Going in circles.

Please help. Thanking you.

dear Sir/Madam as very very hard to contact you this is the only way to reach you. I bought Prime 3-4 months ago and been charged two times, i have tried to contact you so many times but impposible unless i have a booking with you so i could use the reference number otherwise your service is the worst ever as you can not contact anyone for help.

my email address is [protected]@gmail.com

waiting to hear from you

Bought flights from yourselfs only received one boarding pass on the return journey for my friend , but not for myself. As we paid for two.

Flight from Dublin back to Manchester flight no FR552

Opodo book ref

[protected]

Air line booking ref BGGWTN

Airline booking ref OCVY9J.

One boarding pass for

Mick Armstrong Not. One for Carol Ainley

Had to by another ticket to get back home. As not received mine

Booked my flight through Opodo with departure date April 06 2020. The flight was cancelled by KLM/AF. Opodo gave me a voucher to use within 1 year, if not used, refund will be processed. Voucher not used and never received refund. After contacting Opodo numerous times, all they say is that they keep "escalating" my request and say that they're waiting on the airline to issue the refund. Clearly they're giving the run around hoping I give up.

Opodo Prime hire charge reference [protected] confirmed 18th June 2022. This was made in conjunction with a EasyJet booking to Bordeaux for a flight on 6th September 2022.

The subscription charge of £59.99 placed subsequently on 18th July 2022 through Opodo Gibraltar GIB. We were not made aware of this charge at the time of hiring a car through them and were surprised to see that they had subsequently used the NatWest Charge Card used for the hiring to take this additional amount.

Due to a flight cancellation the car hire had to be rebooked and additional funds required were made on our Barclaycard Credit Card. The car hire has now been cancelled and all of the money paid for this has been refunded to our Barclaycard account.

17 of June I booked flights via OPODO. The flight was 3 times delayed and I need to find different flight as my flight to catch my connected flight in Denmark. I spoke with Icelandair and they said because I booked it via OPODO i need to talk to them and OPODO need ask for refund. Icelandair agree to pay. OPODO said they contact the Icelandair and they said they won`t give me the refund. I call Icelandair again and they said nobody from OPODO contact the. I went back to OPODO and they said they will check and come back to me. Of course nobody contact me. I chat with them again and they said the case is in progress. The next I need to wait 90 days for the refund. Today they said I need to wait 180 days for refund. I am not talking about ticket for £100 I am talking about ticket over £900. It`s just really bad how they cheating people. It`s a lot of money for me and to not have it back for so long time is not what I need.

I bought a ticket for some children running away from war in Ukraine through Opodo. The ticket was bought to travel from Budapest to Dublin on the 16 March 2022 and airline is Airlingus. On arrival at the airport, the airline did not take them for some reason.

I contacted Opodo and they insisted that i speak to the airline and the airline accepted fault and confirmed in writing that they have refunded the money on the 01/4/22 to the method of payment. Ref:7621335.

Uptill now Opodo has not refunded the money.

You took 80 euros from my bank account even though I never signed up for Opodo Prime! It seems impossible to come into contact with you.

I get emails in German from you, the last one saying my transcription would be renewed but I never signed up. I don't speak German.

I can see i booked a flight with you over a year ago. The booking number was then [protected]. My email is louise.[protected]@me.com.