Opodo
reviews and complaints

I would like to unsubscribe from OPODO PRIME. The procedure indicated for unsubscribing online does not work. Please guide me in a clear and precise way to unsubscribe as soon as possible.

Thank you.

Contact details:

thierry.[protected]@yahoo.fr

+[protected]

+[protected]

Je souhaite me désabonner de OPODO PRIME. La procédure indiquée pour se désabonner en ligne ne fonctionne pas. Je vous demande de bien vouloir me guider de manière claire et précise pour effectuer ce désabonnement dans les meilleurs délais?

Hello,

I noticed on my credit card account that I was charged 69.99 GDP for Opodo Prime www.billinfo GIB on 20th October.

I never accepted to be an Opodo Prime member nor did I give you the permission for using my credit card for this purpose.

Please reimburse my credit card immediately, plus an admin charge of £25 for causing me additional work.

Please confirm this email and your acting upon it.

Kind regards,

ML

I booked a four night stay in Belfast for my wife and I. I booked the flights and hotel via Opodo. Our holiday was from 29/10/2023 to 02/11/2023. Confirmation was received including a booking reference number. Our flights were fine and all went well until we arrived at the IBIS Hotel in central Belfast. The hotel hadn't received our booking from Opodo. And yet I had paid for the flights and the hotel already. The hotel manager kindly contacted Opodo to explain the issue and I was then told by Opodo that I had to make a booking there and then for the four nights, and pay. As we were literally stood in the hotel reception, I had no choice! The Opodo representative stated that I would get a refund for the new payment and he would send me a 'link' to send in the invoice to get the refund. I've been chasing the refund ever since. I've received very little communication and the emails received seem to be delaying tactics.

I have been put on a stopover via Zurich but when I made my booking it was for a nonstop which I definitely require. I have contacted them many times with no results. I have tried contacting Opodo many times. I would like them to put me on another flight on the same date with one of their Star Alliance partners or that I be FULLY refunded.

Regards

D Schneider [protected]

Dear Opodo,

I have tried to contact you by telephone but without success, I have noticed that Opodo have charged my Lloyds Credit Card with £56.65 and a £1.67 transaction charge both payments taken on the 9th November 2023? I have not used Opodo only when I paid for a flight from Gran Canaria to Tenerife on 10th October 2023 where I paid fully for that flight so why you have now charged me a total of £58.32 without even contacting me is baffling. I demand a full refund please asap. If there is someone or a contact number whereby I can speak to someone to resolve this then please let me know.

Thank you Chris Foxley Telephone [protected] email is [protected]@foxleystarters.com.

My name is Robert Moelter. I’ve spoken and chatted with agents from Opodo and Virgin Atlantic regarding a name change from Will to William.

Opodo keeps saying Virgin Atlantic won’t allow and is denying the request.

Virgin Atlantic is happy to approve my name change request. They’ve put notes in my booking saying so. I have screen shots of the chats as well.

Why does Opodo keep saying no and blaming Virgin Atlantic? Will we be able to fly on Wednesday?

Opodo booking reference # [protected]

I have bought tickets via Opodo, even though there are warnings online, I have requested an invoice cause I need it as soon as possible. There is no invoice or response from them for days. I am really disappointed and cannot believe that they are pulling scams like this. Also, they only have a chat bot that keeps referring you to help page where you can’t find anything. Also when you request invoice only thing that appears is “invoice in process”. Don’t waste time using them, there are much better OTAs

I was booked on a Ryanair flight FR 4468 to Malaga on Sat, 15 Jul

at 16:45.

I received an email from yourselves informing me that the flight was cancelled at 11:06 on the morning of the flight.

I managed to get on a flight the next day after losing a day of my holiday.

I applied for compensation from Ryanair for the cancellation but they tell me they informed you the flight was cancelled on the 19th of May and so I am unable to claim compensation.

I wish to raise a complaint £69.99 was tried to be withdrawn from my account on the 18th October 2023 my bank stopped the transaction…I have not signed up for prime and I’ve spent hours trying to cancel the membership on Opodo website and it’s impossible for me to cancel it..it’s made completely impossible to contact there customer services directly all that happens is you go round and round in circles on there automated chat system with no prospect of cancelling the prime service I have not asked to join..can you help..this is a company of complete jokers

I made three flight bookings yeaterday, and I am always very careful to check the details.

When I received the confirming email, the months of one booking had been changed: it appears they had reverted to the earliest possible months.

When I contacted Opodo, an hour after making the booking, an automated system told me to contact the airline (Singaore). This I did and ended up having to pay £85 to correct Opodo's mistake.

When I complained formally to Opodo, I got a response saying only that I was changing the dates.

A further complaint resulted in a boilerplate reply completely ignoring the problem with their system.

My name is Godfrey Ndhlovu and my phone number is [protected] my email; [protected]@hotmail.com I bank with Halifax and just last month I used opodo to book a flight and thats how they got my account details and now three days back without my authorisation they went back to my account and taken £69.99 and this is marked as opodo prime. I I dont even know what is opodo prime. please can you help me and get my money back soonest. this is fraud o theft

Godfrey ndhlovu.

you have tried to take £69.99 from my bank for services i have not ordered or wanted today . i did take a flight from you on sept 18th which i took and paid for. i have not booked any think else since from you. if you can give me a explanation for this to happen and delete all my details and information from your data bank thank you. from [protected]@yahoo.co.uk .

You have withdrawn SEK 950 from my Bank Account.

Kindly transfer back the money. I am not travel anywhere and I have not made any flight booking with you.

I did not book or buy any ticket from you. The only time I bought a ticket from you was at Stansted Airport to travel one way to Stockholm. I paid SEK 646 and it shows it has paid on 4th September, 2023. I am surprised that on 7th October, 2023 you deducted SEK 950 from my Bank Account in Sweden. Why? What was that money for? I did not intend to travel again, I am home in Sweden.

I have contacted my Bank about this and they advised me to report this matter to the Police.

If you deducted money from my bank account by mistake, please pay it back immediately so that the matter can be settled.

Prisca Forsman

Opodo Prime took £59.99 out of my bank (processed date 04/10/23) I informed my bank that i did not authorise this that I had cancelled it in 2022. They have instructed me to inform you that there is an on going dispute in process. Therefore once again I would like to cancel any subscriptions fo Opodo Prime found on your system and the money put back into my account. I would also ask that you do not try and take money out of my bank in the futre without my consent. Thank you,

Alex Kelso

Email: [protected]@hotmail.co.uk

I mistakenly tried a free trial of Opodo Prime last year. Did not intend to sign up but somehow managed to by mistake. I can not remember the exact date but it was either June or July 2022. Once I realised that I had signed up I immediately cancelled within the free trial period.

My company credit card has been charged £59.99 on 15/08/23.

This should not have been charged.

I have the written transcript from the cancellation last year within free trial period, which is attached below.

Bought today a return ticket from Barcelona to London and when I was checking-in with Vouling they said there was nothing in their system.

This is ridiculous! I must be home tonight, but now I have to wait until tomorrow morning. Also I have to pay for a hotel.

Tried to call the 0800 number, no connection

+[protected]

Opodo booking Reference Number

[protected]

Departing Barcelona on 25thSep2023 at 1900.

£591.46