Opodo
Reviews and Complaints

On 23rd January I booked two retuning flights from Newquay to London Gatwick at a cost of £366. The flights I booked were Super Flex which included luggage and change or cancel for any reason.

On looking on the airline website (Eastern Airways) it showed that I had a booking for a Value ticket without luggage. The airline would allme to add 15k of luggage at a cost of £30 per bag per journey. I needed 23kg of luggage per person and was unable to add that as it was a value ticket.

I would not have purchased a value ticket for that very reason.

As the flights are of no use to us I telephoned Opodo customer services to cancel them believing I was entitled to an 80% refund because of the extra insurance I had paid Opodo for only to be told I will only receive £133 refund.

I am absolutely disgusted at this as the ticket I had booked was not what was advertised.

gillian.[protected]@talktalk.net

dear sir,i have been booking a flights for london to barcelona and booking id.[protected] and i have been cancell my flight in august but i am still waiting my refund,a lot of times i have been contacted by phone but they dont gave me a good respond to me so please help me in this issue thanks.i am very greatful to you.my email address is;[protected]@gmail.com.

I had booked multiple flights for an Australian trip on Opodo (see invoice attached). One of the flights, Brisbane to Cairns (highlighted in yellow in the invoice) was cancelled by the airline, Jetstar. They then refunded the amount back to Opodo, as was confirmed by their agents during a chat (chat history attached). When I contacted Opodo, they claimed not to have received the money. I again, contacted Jetstar, where they again confirmed the money was sent to Opodo and asked me to tell them to contact the airline directly if there was any issue. I chatted again with Opodo and gave them this information. They have not gotten back to me or refunded the amount due to me, though it is nearly 2 months since the flight was cancelled.

My flight was cancelled on October 17. Since then I have been trying to get my money back. There hasn't been anyone to reach out to.

So I'm asking for the cancelled flight money (€130.30) that I have been charged with to be transefered back to me immediately.

Another issue was the subscription fee of €74.99 that I was charged eventhough I hadn't agreed to initially.

I ask that you transfer all my €205.29 money back ASAP.

Plus cancel the subscription that I never had done before.

With regards

I am requesting a full refund from OPODO.com due to a flight cancellation (emergency):

My payment on booking (Opodo booking number: [protected] - airline booking number: UFN65F) was ~€235.

The flight was canceled due to the war. Ryanair promises (?) to pay compensation in the amount of ~€167 .

I request to compensate the difference in the amount of ~€70.

I would like to unsubscribe from OPODO PRIME. The procedure indicated for unsubscribing online does not work. Please guide me in a clear and precise way to unsubscribe as soon as possible.

Thank you.

Contact details:

thierry.[protected]@yahoo.fr

+[protected]

+[protected]

Je souhaite me désabonner de OPODO PRIME. La procédure indiquée pour se désabonner en ligne ne fonctionne pas. Je vous demande de bien vouloir me guider de manière claire et précise pour effectuer ce désabonnement dans les meilleurs délais?

Hello,

I noticed on my credit card account that I was charged 69.99 GDP for Opodo Prime www.billinfo GIB on 20th October.

I never accepted to be an Opodo Prime member nor did I give you the permission for using my credit card for this purpose.

Please reimburse my credit card immediately, plus an admin charge of £25 for causing me additional work.

Please confirm this email and your acting upon it.

Kind regards,

ML

I booked a four night stay in Belfast for my wife and I. I booked the flights and hotel via Opodo. Our holiday was from 29/10/2023 to 02/11/2023. Confirmation was received including a booking reference number. Our flights were fine and all went well until we arrived at the IBIS Hotel in central Belfast. The hotel hadn't received our booking from Opodo. And yet I had paid for the flights and the hotel already. The hotel manager kindly contacted Opodo to explain the issue and I was then told by Opodo that I had to make a booking there and then for the four nights, and pay. As we were literally stood in the hotel reception, I had no choice! The Opodo representative stated that I would get a refund for the new payment and he would send me a 'link' to send in the invoice to get the refund. I've been chasing the refund ever since. I've received very little communication and the emails received seem to be delaying tactics.

I have been put on a stopover via Zurich but when I made my booking it was for a nonstop which I definitely require. I have contacted them many times with no results. I have tried contacting Opodo many times. I would like them to put me on another flight on the same date with one of their Star Alliance partners or that I be FULLY refunded.

Regards

D Schneider [protected]

Dear Opodo,

I have tried to contact you by telephone but without success, I have noticed that Opodo have charged my Lloyds Credit Card with £56.65 and a £1.67 transaction charge both payments taken on the 9th November 2023? I have not used Opodo only when I paid for a flight from Gran Canaria to Tenerife on 10th October 2023 where I paid fully for that flight so why you have now charged me a total of £58.32 without even contacting me is baffling. I demand a full refund please asap. If there is someone or a contact number whereby I can speak to someone to resolve this then please let me know.

Thank you Chris Foxley Telephone [protected] email is [protected]@foxleystarters.com.

My name is Robert Moelter. I’ve spoken and chatted with agents from Opodo and Virgin Atlantic regarding a name change from Will to William.

Opodo keeps saying Virgin Atlantic won’t allow and is denying the request.

Virgin Atlantic is happy to approve my name change request. They’ve put notes in my booking saying so. I have screen shots of the chats as well.

Why does Opodo keep saying no and blaming Virgin Atlantic? Will we be able to fly on Wednesday?

Opodo booking reference # [protected]

I have bought tickets via Opodo, even though there are warnings online, I have requested an invoice cause I need it as soon as possible. There is no invoice or response from them for days. I am really disappointed and cannot believe that they are pulling scams like this. Also, they only have a chat bot that keeps referring you to help page where you can’t find anything. Also when you request invoice only thing that appears is “invoice in process”. Don’t waste time using them, there are much better OTAs

I was booked on a Ryanair flight FR 4468 to Malaga on Sat, 15 Jul

at 16:45.

I received an email from yourselves informing me that the flight was cancelled at 11:06 on the morning of the flight.

I managed to get on a flight the next day after losing a day of my holiday.

I applied for compensation from Ryanair for the cancellation but they tell me they informed you the flight was cancelled on the 19th of May and so I am unable to claim compensation.

I wish to raise a complaint £69.99 was tried to be withdrawn from my account on the 18th October 2023 my bank stopped the transaction…I have not signed up for prime and I’ve spent hours trying to cancel the membership on Opodo website and it’s impossible for me to cancel it..it’s made completely impossible to contact there customer services directly all that happens is you go round and round in circles on there automated chat system with no prospect of cancelling the prime service I have not asked to join..can you help..this is a company of complete jokers

I made three flight bookings yeaterday, and I am always very careful to check the details.

When I received the confirming email, the months of one booking had been changed: it appears they had reverted to the earliest possible months.

When I contacted Opodo, an hour after making the booking, an automated system told me to contact the airline (Singaore). This I did and ended up having to pay £85 to correct Opodo's mistake.

When I complained formally to Opodo, I got a response saying only that I was changing the dates.

A further complaint resulted in a boilerplate reply completely ignoring the problem with their system.