Opodo
reviews and complaints

Dear Sir/Madam,

Due to covid I wasn't able to fly on the 31st of December I have called Swisss and they told me that they will refund me.

I called them back today and they told me that I had to arrange with OPODO because I booked the tickets through OPODO.

The same appliew with my Booking M5CYAT, the one person used the flight, I wasn't able due to covid, I called swiss they rebooked my flight for the 29tht of January with a code QZQBMR and now they are telling me that this is not valid and I should rebook through opodo.

I booked through Opodo a flight from London to Rhodes and return (2./4. Nov.2022). The airline for the outbound flight was Skyline, for the return Ryanair. Skyline cancelled the flight and offered a replacement for 300 Pounds surcharge! I did not accept this as it feels like being blackmailed.

The result is that I could not travel and lost the return flight. Skyline promised to refund 183.14 Pounds but did not. Ryanair denied a refund of their part of 318.01 Pounds.

I expect Opodo to cover the risk of a combined flight with airlines which act in my opinion unlawful and to replace the loss caused. But Opodo hides behind a chat robot which is unable to say anything. This is scandalous and a massive damage for me. In my opinion I have been tricked by Skyline and, indirectly, Opodo, if they reject any responsibility for the breakdown of a combined ticket, a break-down caused not bei the Opodo-customer. ref [protected]

Don't book with these guys. The purpose of an intermediary is to improve the customer experience. Opdo has made my experience several times worse. And the "Prime" moniker? Prime mug!

I had a flight cancelled last Friday. After receiving a text and email from Lufthansa notifying me of the cancellation 3 hours before I was due to leave, I immediately called Opodo. Opodo explained that their system stated that the flight hadn't been cancelled and offered to book me on to the flight. THey were unable to (because it had been cancelled) and suggested I call the airline. After continuously getting an engaged tone with the UK's Lufhansa office, I called the head office in Germany - I was 75th in the queue. I then called the Irish office, who confirmed that the flight had been cancelled. After 2 separate calls Lufthansa (in Ireland) was able to check me out of the flight and offered me an alternative leaving 2 days later. I explained that this represented nealy 50% of the holiday and wasn't acceptable. Lufhansa referred me back to opodo - who once again tolds me that the flight wasn't cancelled. I invited Opodo to book me (and my wife and 4 children on to the flight). They couldn't because - guess what - it was cancelled! I asked them to provide me with a refund and they said that they would investigate and get back to me by email. I got an email 24 hours later explaining that I was ineligible for a refund because the flight went ahead as scheduled. Triple checking, I logged on to the Lufthansa website to confirm, once again that the flight had been cancelled.

I have spent the last week trying to get a refund. Opdo is still insisting that the flight went ahead as schedukled despite providing a screenshot from the Lufthansa website with a big cancelled banner against the flight - together with the email that Lufthansa sent.

The thing is that Lufthansa were awful. But Opdo has made the experience considerably more stressful. I will never book with Opodo again!

This email concerns the flight with the following details:Opodo booking reference: [protected] - Airline booking reference: RBCBKY, 534ACF, XGL2GJ, ICQWHS

Although the changing flight with number XZ3230 was booked with Opodo for 16/12/2020, when I went into the airport I noticed that the flight was not displayed on the information panels

When I went to the information office I`ve been told that that the fight will only be available in two days on 18/12/2022

I went to Aeroitalia desk trying to get some information and eventually a replacement flight but they seems to be very irritated and they told me I should send an email to them or call Opodo. They only doing the check-in for Aeroitalia but they are not hired by this company, in other words thay can`t help me

Opodo doesn`t provide a email to discuss any flight matter, they only have an idiotic chat which they call it Kriss and which is giving you the same questions over and over again

Also on their website they not provide a clear method of managing your booking. You can only cancel it.

I end up swearing the robot and booking another flight from another airport which took me another 350 euro, another 20 euro for train and another 55 euro for accommodation.

It it so unbelievable that nobody from Fumicino Airport couldn`t help me and I`m still wondering what would have happened if I wouldn`t have any money to get other flight

More that anything I didn`t received any email to warn me of any rescheduling of the flight but quite contrary I received an email confirmation that the flight is gonna run as per booking

if they pretend they are a serious company than they should provide an easy method of getting in contact with them. The true fact is that some of their employees are just some thieves which pretend to be professional and are trying different methods to scam different customers.

It is the second time this year when I have problems with flight. For another flight booked with Kiwi for which I paid nearly 200 euro I didn`t received any refund and most likely I will never receive one.

I strongly suggest to all of you too a bit of shame for your actions and eventually to try to find a job instead living like parasites.

I don`t recommend to anyone Opodo or Kiwi and I wait for clarification otherwise I will try to get legal advice

I have requested invoice many Times for reimbursement and didn't receive it. I appreciate the support.

Opodo Booking number: [protected]

Paris Athens Paris : 30 octobre to 2 November 2022

Name: Rami EL RICHANI

I booked a holiday to Rome with Opodo, made the payment, they took the money from my account. I waited tor a booking reference number and confirmation email but received NOTHING.

I then tried to email them but was sent a Genevieve auto generated email telling me to fill out a form which I could not do because it required a booking reference number!

I tried calling them numerous times but surprise surprise I needed a booking reference number for that too.

Booked package no: [protected] through Opodo, but when the airline cancelled our outbound flight Opodo continually gave us the wrong information telling us to continue with our trip. On the day we were due to travel, they conceded our trip was ruined and phoned on that day to say the airline had offered us £400 refund but our hotel payment was non-refundable which it wasn't if they had cancelled in time. Then they offered us £200 which we declined. Nearly five months later no refund or contact of any description. Tried chargeback through Lloyds, but Opodo told them we had accepted the offer of £200 and said they had offered to rebook which was another lie. We have been defrauded out of our £1000+ payment thanks to Opodo's incompetence and Lloyds have let us down too so we are now seeking legal advice about how to sue Opodo in Spain whilst the Financial Ombudsman can deal with Lloyds bank here. Rip off Britain BBC have also been contacted.

I rented a car through Opodo for my Business trip and they are refusing to issue an invoice, telling me toi contact the supplier directly. I've been back and forth with the supplier (ok Mobility) and they tell me to contact the provider (Opodo). I just need an Invoice and in my opinion I have the right to receive it!"!

Payment Transaction Summary

Transaction Information

The charge will appear on your bank statement as: CAR HIRE

Sale Location/Country: Online

Booking Ref: DE674702040

Partner Name: Opodo Prime Cars

Transaction Currency: EUR

Transaction Amount: 66.0

Form of Payment: Credit Card

Credit Card Last 4 Digits: 4219

Transaction / Res Date: [protected]:31:27.0

Billing Information

Customer Name : Victoria Rebal

Customer Email: VICTORIA.[protected]@GMAIL.COM

Rental details

Pick-up Location: Hamburg - Airport

Pick-up date: [protected]:00:00

Drop-off location: Hamburg - Airport

From OK Mobility:

Dear Mrs Rebal,

Thank you for contacting OK Mobility.

You should contact to the tour operator through which you made your reservation and ask for the invoice.

Kind regards,

Fran

Customer Care

Contact Center

Telf: [protected] | Ext. 4 |

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Advertencia legal/Legal warning: Más información/More information

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Original message:

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please I need an invoice for the contract 4525500 pickup truck 12.11.22 Id

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The algorithms on my phone provided me with opodo on the 24th of October I was looking for a package holiday on booking.com and various other sites but for some strange reason opodo ended up in my my orbit and I ended up to my misfortune and sheer bad luck booked a very expensive holiday FIRST EVER holiday to Tel Aviv. A package holiday for me and my young son costing £2,500. Not easy to save for in this day and age with the cost of living crisis. How the horror unfolded was upon filling in the check-in details, for some unknown reason my son's details ended up throughout the entire booking

As main passenger and child. For return flight and hotel. I am a woman in my forties and I have never ever placed my children's name where my name is supposed to be in applications, however for some "special" reason it happened on this booking I spent nearly £3000 on. Opodo refused to even change the hotel initially, as that is what I noticed as so confident was I that I entered details like name correctly this was not something I noticed at the time right away. It went unnoticed by me for an entire week

it's only came to my attention when I kept getting emails to book seats beside my son when I knew I had booked seats beside my son at check out which cost me extra money then I called opodo and then they pointed out that the entire booking was in my son's name. It took me calling them for them to notice this error and then hassling me for more money for something that already paid for for it to come to my attention.

This is what they charge for admin fees. This lack of due care, diligence or help to the customer who is paying for the holiday.

It is an easy error to make mistake when booking on a mobile phone and to be frank I'm not even sure I'm the cause of it opodo it. Course will not own up to because they will try to make a profit off of mistake whoever the cause it is very suspicious however.

I do know that I wanted to cancel from the very first hour of booking due to the hotel not being able to be changed and I was discouraged and LED down the garden path in order to not cancel in good time so that they could use the cancellation policy against me which I had also paid extra for.

When I wanted to cancel customer service reps where telling me it will take 2 days to get a response, and never allowing to speak directly to a team that could deal with changes or refunds

opodo are unscrupulous and they have behaved like vultures and stolen my money and I've only been refunded 1500 and they're hanging onto the other £980 looking for ways to steal it and keep it from the onset!

They failed to respond with the 48 hours promised in my last two attempts at recent contact with opodo customer service team.

I'm truly appalled by this service and I urge everyone to book with caution of package holidays and any expensive holidays with this company because they will be unscrupulous sharks.

I'm truly upset and gutted I have been lied to multiple times by this company for example they lied and said the hotel is non-refundable yet the 1500 was from the hotel then they tried to say the airline is refusing to cancel my holiday but when I spoke to the airline they've cancelled weeks in advance I don't know what to do and I'm tearing up my wits endand this is my last resort exposing them on the internet and I hope they lose a lot of money if I'm not refunded in full so that they know what it feels like. I want ehat is due to me. I hope people see what I've been through. I and my son deserve compensation and a double holiday for this stress.

At their advice we cancelled our booking due to a name issue, which was strange in itself as there was no window to double check details when confirming payment, and that we would receive a full refund of our £3805.21. Their idea of a 'full' refund was shorting us £174.51 and saying we should contact the travel insurance company directly for a refund as that was the cause of the discrepancy. The travel insurance company said we had to get a refund through opodo who now say it's non-refundable and that it says so on it's website. So we've gone through the website with a fine tooth comb and NOWHERE does it mention travel insurance is non-refundable. We've just been fobbed off at every corner. We even went through the steps to check if it said it was non-refundable and it says nothing.

Yesterday, 27/11/22, I bought a flight for my partner :

Simon Weston-Jones, 12 Dec, Manchester-Brussels & Brussels - Toulouse.

Ref: [protected]. Obviously, I entered HIS details.

AFTER paying, I receive the confirmation mail with MY NAME as passenger.

After 3 calls to the prime line I am told : to cancel with Ryanair and be refunded (M Aayush of your staff told me to do this) - but when I try to do this Ryanair refuse to cancel - so why tell me to do so?

I am told the prime membership is personal - so I can't buy a flight for anyone else - NOT like other sites eg. Ryanair where I can buy flights for my children / my partner using my account, with no problem.

YOUR website substituted MY name for his, and didn't stop me / warn me / tell me!

How is this acceptable? If I skip a part of the processus, there is an "error" sign, with red highlights, I have to correct myself - but your computer can just substitute a name and that's fine?!

i booked a trip for 2 on the 22 nov 2022 for luca (italy) going on the sunday 11

to 16 dec 2022 with opodo i,m stiill waiting for any confirmation or details regarding this trip nothing at all but the cost of fly and hotel was taking from

my account with confirmation from bank i would like opodo to send a email

regarding this booking or a refund?

I made a purchase of an airline ticket on Opodo on 07.10.22 (Opodo booking reference: [protected]) and charged with the agreed amount from the Airline company (amount on the booking) with an added EUR 4.79 for billing from Opodo, which is still acceptable (but nowhere on the site was mentioned there is a service/booking fee).

Exactly a month later on 07.11.22, Opodo billed a EUR54.99 to my credit card which is called Opodo Prime memberships fees.

HOW COULD they have such unscrupulous business model in auto-subscribing and charging unsuspecting customers?

I paid Opodo for 3 flights with Qatar (Gatwick to Doha, Doha to Johannesburg & Johannesburg to Port Elizabeth) The airline cancelled the final leg of the flight from Johannesburg to Port Elizabeth on 09/06/22 my flight was on 13/07/22

Opodo gave us the option to 1. Cancel whole journey or 2. wait for Opodo to provide an alternative flight. We selected option 2 to wait for Opodo to provide an alternative flight.

We spoke to Opodo several times, each call took approx 1 hour & each time we were promised that an alternative flight would be provided by Opodo. I escalated the issue 3 times & was assured that the issue would be resolved. the day before my flight I had to buy a new ticket for the cancelled part of my journey.

Opodo refuse to refund me the £121.51 that it cost me to purchase another flight and also refuse to refund me the cost of that final flight that I had already paid them for but did not get.

I have emailed them several times requesting a refund of the flight or a refund of the flight I had to then purchase & they send me the same reply each time that they refuse to refund me any amount.

I only got 2 of those flights & because of an error at Opodo I was only given 2 flights, no alternative was provided.

I need to raise a claim with Atol about Opodo however the certificate for my holiday booked in November 2022 appears to have expired in September 2022!

Can you please confirm their current Atol certificate number if they have one, they cannot claim to be Atol protected if they are not and where does this leave me?

Opodo itself was fine Ryan Air was the problem and we could not board our flight despite having valid documentation. We are now making a claim for the money spent on our holiday which is supposed to be Atol protected.

On April 25th 2022 I booked a return flight from Belfast to Cardiff via Opodo for 462.10 euros, and received a confirmation email with booking reference number [protected] and airline reference 1GQQS5 (Eastern Airways). On June 28th, having difficulty checking in, I emailed Eastern Airways who informed me the flight had been cancelled. I contacted customer support at Opodo via their app and chat to inform them of the cancellation and request a refund. I eventually was replied to by a human advisor who wrote to me via the app confirming the cancellation and informing me I would be refunded, as soon as Eastern Airways refunded Opodo, and that this could take up to 3 months. On October 25th, I again contacted Opodo via the app for an update, and was again told I would receive a refund and an update within 72 hours. I had no further news from Opodo. I contacted Opodo again yesterday, November 14th for an update, and could not get past the chatbot who repeatedly said my boooking reference number did not correspond to a real booking. I have since been unable to contact Opodo either via the app or via email.

Please accept this update of the advisory email which clearly Opodo customer services do not have and demonstrates who cancelled the flight. I have received partial refund of e118.89.

I did receive notification of flight cancellation on 3/11/22 and contacted Opodo customer services who were insisting of no flight cancellation after 1 hour on line with Opodo customer services they admitted flight was cancelled by airline I was assured of full refund. This was not to be I have written on Trustpilot the reply from Opodo was a standard paragraph of crap as was same in many other listed complaints.

Opodo booking reference [protected] flights and a hotel in NYC. Received several e-mails from Expedia prior to leaving for a holiday which was planned as a treat for my 50th Birthday saying that the Nyma The New York Manhattan Hotel (488106) could no longer honor the booking because of a seasonal hotel closure. The e-mails read as if they should have been addressed to Opodo as were titled Dear Valued Partner. We called Opodo after the first e-mail, explained we had received this e-mail and sent a copy of the e-mail but was told patronizingly several times that I should not worry all was good. We also received a follow-up e-mail confirming that it was all good. The operator, due to a language barrier, really could not comprehend what I was saying and just kept repeating that I was not to worry even though I was clearly worried as we had spent a lot of money on what was to be a special trip. Phoned again following further e-mails from Expedia to be told again that all was good and again that was confirmed. Arrived in NYC at what was for us the equivalent of 3am, after travelling for considerable time to be told by the hotel there was no way the booking was with them as the hotel was closed due to a seasonal closure. So, our worst fears were confirmed, despite several calls prior to our trip to try and avoid this happening. We spent two hours in the hotel lobby trying to sort out the booking, which was eventually rearranged to a hotel across the road. Which was very accommodating but the room, bed size etc. was smaller than what we had booked, but we needed a bed for the night! We believe Expedia are partly to blame as e-mails that should have gone to Opodo came directly to us as the customer, but we contacted Opodo on several occasions about this and sent copies of the e-mails we were receiving but the operators we spoke to could not understand what we were saying to them and just kept repeating we were not to worry and that it was all good. This was a really upsetting start to our holiday and not the experience we had booked or planned.

Just got a notice from the bank that 55 euros have been charged off for OPODO. I did booked tickets at OPODO site a month ago, but I did not apply for any prime accounts or services and I didn't get any reminders or something like this that I am or will be in charge. Of course, I tried to get in touch immediately with some operator or agent online at the OPODO site, but failed (there's no such an opportunity, just going a set of the most typical ways with automatic options). Therefore, I have sent a message to the e-mail address '[protected]@contact.opodo.com'.

In 27/09/22 I purchased an air ticket for my daughter with €119.99 Ryanair & Vueling Air line through Opodo , How come you are charging my same credit card for additional amounts every month £24.98 on 27/09 which I haven't noticed till now and 59.99 in 27/10 without my knowledge I consider this as a fraud , please refund the money into my credit card account ASAP and if there is any hidden membership that you are charging me under it that I might have not discovered or seen during making this reservation that I will never use your site again ever please Cancel it and refund my money

my email address: sayed.[protected]@gmail.com

contact Mobile number : +[protected]

Ticket Booking Refrence : [protected]