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ICE Rewards
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ICE Rewards
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37 complaints
4 resolved 33 unresolved
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D
5:24 pm

ICE Rewards - Advertised credit not available at Vidanta

Was given a “free” one week vacation from ICE to Vidanta Nuevo Vallarta. Resort is awesome but the ICE advertised resort credit of $1375.00 USD is non existent according to staff at resort. They no absolutely nothing about it. As a result had to spend $ 1175.00 USD for meals and some amenities that should have been covered by ICE’s advertised resort credit. Have contacted ICE to no avail, best they could do was offer $1000.00 in travel credits on my account. This is unacceptable as extremely leery of ever using there services again, just want to be reimbursed for my expenses that should have been covered by the credit.

Desired outcome: Reimbursement of expenses.

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P
2:08 pm

ICE Rewards - Annual renewal notifications

I am a long time ICE customer. My account is on automatic renewal with credit card on file. Even saw every year you send me no less than 50 alerts that my account is about to expire, even a final exasperating don’t let it expire notice and my account automatically renews

I’ve complained about this every year

This is a simple, solveable tech fix;

it just takes someone to take some action to forward and take action.

Therefore I’m going to close my account as a result of this annual harrassing annoyance.

Member Name:

Steve Gering

Member ID:

ICP12077DPZ

Renewal Amount Paid:

$29.00

Transaction Date:

April 13, 2022

Please refund and cancel my membership.

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P
2:56 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had a membership with ICE for nearly ten years; I have paid THOUSANDS of dollars to upgrade, upgrade and upgrade again. In December, because I have points to use, I ATTEMPTED to make a reservation for a cruise. (generally, I make my reservations through the cruise line). I was on the phone for 4-5 hours. I never received up to date itinerary, or...

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ADVERTISIMENT
E
10:07 am
Verified customer This complaint was posted by a verified customer. Learn more

ICE Rewards - Unauthorized charge

I was checking my bank account today and noticed a charge for $32.20. I did not recognize the name so I called the number and it was a travel club of some kind ICE rewards. I've never heard of ICE rewards but somehow or another they got my debit card information and charged me for a membership fee that I knew nothing about. When I called the phone number the man on the phone explained to me that they were a travel agency and that he didn't have any of my information in the system phone number nothing so he couldn't help me. I find this to be very strange.

Desired outcome: I'd like my $32.20 back since I didn't sign up for this and they have no idea who I am but they were able to charge my card

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V
10:30 pm

ICE Rewards - False information to sign the clients to the contract which never exist

Without giving contract they are charging the client for the contract agreement which they never sent. I was trying to get my money back when I realized there is something not right, but they refused to return me money telling that they mentioned by phone verbally about 10 days cancelation. Well, During those 10 days their representative was promising me to send the contract with all details and never did. So they stole my money.

Desired outcome: To reimburse all my money spent on that deal.

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E
10:43 pm
Verified customer This complaint was posted by a verified customer. Learn more

ICE Rewards - Cabo vacation

I booked a vacation for March of this year and needed to change the date to 5/31/21. I paid the $199 to changed my dates and never received the confirmation email so I called to check on it and was told my vacation was cancelled. This has been on going since 3/11/21 and nothing is being resolved. I gifted this vacation to my daughter and she has already purchased her airline tickets! I have talked to a half dozen or more people and each time I'm told they are working on it and will call me. Not one person has called! I'm going to file a complaint with BBB and dispute the charges on my CC if this is not taken care of by Friday 4/30/21

Desired outcome: I would like this my vacation booked for the days I asked for

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1 comment
V
Oct 29, 2021 10:31 pm

Did they return the money?

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J
4:22 pm

ICE Rewards - company will not honor signed agreement

I signed up with Ice Rewards in 2016 and paid a one time membership fee and signed a contract. My rewards number is CCE11541. I only was able to use this "lifetime membership" one time in 2017. After that time, they said i would no longer have to pay membership fees, however the person i contact Carina Mcgee with escape by krystal. 1-855-515-4190 ext 69056 last voicemail from 9/14/2020. I have called 5-6 times and no response from anyone. I lost out on 2500.00 and would like a refund

Desired outcome: refund

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1 comment
F
Feb 11, 2022 8:17 pm

The ice rewards is nothing more than a discount that most other websites can beat. Total waste of money

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L
1:12 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It is under terrible circumstances that I have to write this review regarding ICE Rewards Travel Agency. I purchased a honeymoon package for Mazatlan for nearly $1500 in 2018. We planned to go in 2019 however I became pregnant and Zika was a huge concern. Knowing we had 2 years to use it we decided to book it in 2019 for this upcoming April- nearly 2 week...

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S
2:16 am

ICE Rewards - Timeshare Scam

Visited Krystal Cancun Nov. 2018 through BookVIP.com and ended up signing up for timeshare after 5 grueling hours of sales presentation. Ended up paying annual (Over $2, 000) membership to join ICE Rewards and Krystal Resorts and none of the benefits has been true. including the 4 free cruise certificates. In addition, the ICE Rewards website keeps changing and my user information does not work anymore.

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1 comment
J
Apr 20, 2021 4:23 pm

Same thing happened to me :(

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ADVERTISIMENT
T
5:13 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been an ICE member from back in the 90's. Bought a lifetime membership around 2005/6 of $1, 000. Then I purchased a time share at Playa Grande in Cabo in Oct. of 2007. In that process they somehow gave me another membership. Now I call and they cannot find my lifetime membership. Also seems Westgate in now combined with ICE and I had a membership...

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I
3:40 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have a 14 year membership that we never used. Brandon called us a year ago and offered us $1000.00us a year, sounded good but he forgot to tell us that that money could only be used as a percentage off some merchandise, hardly worth the savings, since we live in Canada and can get some of these items cheaper on Amazon. Also, we can get any vacation...

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B
1:57 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We paid for a lifetime membership several years ago. For the last year or more, the website does not acknowledge my email address and therefore will not allow me to reset the password. Worse yet, the phone number on their website is not available from B.C. Canada so I have no way of contacting them or getting access to our account! They used to call me...

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M
11:38 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been a member for at least 7 or 8 years and have never been impressed with Ice Rewards. I haven't used them much at all except for the "free" vacations they had originally offered. I can say a lot but I will keep it short. First, I have 115, 000 points (which they really brag up) but that I have never really used because they only allow you to use a...

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M
2:30 pm

ICE Rewards - obscure policies which lead to your booking being cancelled

Tried to use my ICE Rewards benefits to book a resort vacation, but the dates I could go didn't work with the various options available on their website. Talked to an ICE Rewards rep, which sent a booking request to the resort where I wanted to go - and it worked, she managed to get me the dates I wanted, for a great price (thanks to the benefits I have in my account, which I paid dearly for...) ! I then went ahead and booked my (non-refundable) airfare, only to be told a few days after that my resort booking had been cancelled / had not gone through (I was told both versions) due to some obscure policy that I had never been made aware of. I had received a booking confirmation email by then. As a result of this obscure policy, no go for me for that resort, the booking was non longer in existence and was not going to happen ! So I was then stuck with 2 non-refundable flight tickets, with nowhere to go with those unless I paid an extra $1, 000 to find somewhere to stay at my desired destination. Not impressed with ICE Rewards at all... If I had been told upfront about the various policies I would not have tried to book and would not have spent a good chunk of money on airfare, to then have to pay even more to go somewhere I was not going to be able to afford - which I then had to spend extra $$$ in order to salvage something. BEWARE BEWARE BEWARE !

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ADVERTISIMENT
C
6:45 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a time share. I got home from buying that time share and had ice call me. They sold me a life time membership. Its 100% paid for. A few weeks back Brandon called me gave me this sales pitch and I told him my husband was not around andni needed to talk to him. He said it's a free trial I can go look at it and we can talk about it get back with him...

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W
1:06 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

He realizado multiples llamadas para que se me acrediten los creditos por aniversario, los cuales deberian ser automaticos; se le ha escrito en multiples ocasiones sin recibir respuestas. favor realizar las acreditaciones correspondientes, para poder utilizarlas. gracias. Memb. id: IRSC36914CXV. repair of the anniversary credits please., multiple phone calls and emails. Mr. Young W. February 1/2019.

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R
11:46 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cannot change my email address. Only using [email protected] I no longer get you emails, Tried changing email address in my profile but it did not work, Member ID: ADHQ05484 • Robert Young • Address:90 RIVERSIDE DR APT 8F • City:NEW YORK • State:New York • Zip:10024 Change email address to [email protected] Old email address is [email protected]

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M
5:50 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I attended a sale presentation at the Krystal Cancun resort this Spring 2018. We purchased a $2900.00 package we were excited about. We felt we asked very specific questions to the particulars we were wanting in a travel club. The problem I see is this. They explained the program, we asked the questions we were concerned about and they tell...

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B
12:09 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was talked in by the company agent to buy "lifetime platinum membership" for $2500 in 2015 with promises of concierge/personal services. Every time I called/emailed my "personal agent" for a vacation/cruises, no response ever! I looked on website and what my benefits would not qualify for anything I wanted. Whatever available to my "points" was a joke. I...

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F
11:05 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently purchased this membership while on vacation in Cancun. It was a package deal with a timeshare at Krystal resorts, however, I was mostly interested in the ICE rewards program. At the presentation, I was shown thru an app jaw-dropping prices on airfares and hotels, which would cut in half my vacation expenses. I decided to buy the program and give...

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