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ICE Rewards reviews first appeared on Complaints Board on Oct 13, 2010. The latest review Cabo vacation was posted on Apr 26, 2021. The latest complaint lifetime platinum membership was resolved on May 15, 2018. ICE Rewards has an average consumer rating of 2 stars from 32 reviews. ICE Rewards has resolved 4 complaints.

ICE Rewards Customer Service Contacts

7720 North Dobson Road
Scottsdale, Arizona
United States - 85256
MonClosed
Tue12:00 AM - 12:00 AM
Wed12:00 AM - 12:00 AM
Thu12:00 AM - 12:00 AM
Fri12:00 AM - 12:00 AM
Sat12:00 AM - 12:00 AM
Sun12:00 AM - 12:00 AM

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ICE Rewards Complaints & Reviews

Ice RewardsCabo vacation

I booked a vacation for March of this year and needed to change the date to 5/31/21. I paid the $199 to changed my dates and never received the confirmation email so I called to check on it and was told my vacation was cancelled. This has been on going since 3/11/21 and nothing is being resolved. I gifted this vacation to my daughter and she has already purchased her airline tickets! I have talked to a half dozen or more people and each time I'm told they are working on it and will call me. Not one person has called!! I'm going to file a complaint with BBB and dispute the charges on my CC if this is not taken care of by Friday 4/30/21

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    Ice Rewardscompany will not honor signed agreement

    I signed up with Ice Rewards in 2016 and paid a one time membership fee and signed a contract. My rewards number is CCE11541. I only was able to use this "lifetime membership" one time in 2017. After that time, they said i would no longer have to pay membership fees, however the person i contact Carina Mcgee with escape by krystal. [protected] ext 69056 last voicemail from 9/14/2020. I have called 5-6 times and no response from anyone. I lost out on 2500.00 and would like a refund

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      Mar 17, 2020

      Ice Rewards — Due to pandemic, told I could reschedule- then told no and lose $1500

      It is under terrible circumstances that I have to write this review regarding ICE Rewards Travel Agency. I...

      Ice RewardsTimeshare Scam

      Visited krystal-cancun-b121187">Krystal Cancun Nov. 2018 through BookVIP.com and ended up signing up for timeshare after 5 grueling hours of sales presentation. Ended up paying annual (Over $2, 000) membership to join ICE Rewards and Krystal Resorts and none of the benefits has been true. including the 4 free cruise certificates. In addition, the ICE Rewards website keeps changing and my user information does not work anymore.

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        • Jo
          Joni Noaeill Apr 20, 2021
          This comment was posted by
          a verified customer
          Verified customer

          Same thing happened to me :(

          0 Votes
        Oct 21, 2019

        Ice Rewards — lifetime membership in ice

        I have been an ICE member from back in the 90's. Bought a lifetime membership around 2005/6 of $1, 000. Then...

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        Oct 16, 2019

        Ice Rewards — ice - rewards

        We have a 14 year membership that we never used. Brandon called us a year ago and offered us $1000.00us a...

        Aug 28, 2019

        Ice Rewards — membership

        We paid for a lifetime membership several years ago. For the last year or more, the website does not...

        Aug 25, 2019

        Ice Rewards — ice rewards

        I have been a member for at least 7 or 8 years and have never been impressed with Ice Rewards. I haven't used...

        Ice Rewardsobscure policies which lead to your booking being cancelled

        Tried to use my ICE Rewards benefits to book a resort vacation, but the dates I could go didn't work with the various options available on their website. Talked to an ICE Rewards rep, which sent a booking request to the resort where I wanted to go - and it worked, she managed to get me the dates I wanted, for a great price (thanks to the benefits I have in my account, which I paid dearly for...) ! I then went ahead and booked my (non-refundable) airfare, only to be told a few days after that my resort booking had been cancelled / had not gone through (I was told both versions) due to some obscure policy that I had never been made aware of. I had received a booking confirmation email by then. As a result of this obscure policy, no go for me for that resort, the booking was non longer in existence and was not going to happen ! So I was then stuck with 2 non-refundable flight tickets, with nowhere to go with those unless I paid an extra $1, 000 to find somewhere to stay at my desired destination. Not impressed with ICE Rewards at all... If I had been told upfront about the various policies I would not have tried to book and would not have spent a good chunk of money on airfare, to then have to pay even more to go somewhere I was not going to be able to afford - which I then had to spend extra $$$ in order to salvage something. BEWARE BEWARE BEWARE !!!

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          Apr 01, 2019

          Ice Rewards — vacation club

          I bought a time share. I got home from buying that time share and had ice call me. They sold me a life time...

          Feb 04, 2019

          Ice Rewards — creditos de aniversario

          He realizado multiples llamadas para que se me acrediten los creditos por aniversario, los cuales deberian...

          Ice Rewards — changing email address

          Cannot change my email address. Only using [protected]@gmail.com I no longer get you emails, Tried changing...

          Ice Rewards — $2900 travel club in purchased.

          My husband and I attended a sale presentation at the krystal-cancun-b121187">Krystal Cancun resort this Spring 2018. We purchased a...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Ice Rewards — lifetime platinum membership

          I was talked in by the company agent to buy "lifetime platinum membership" for $2500 in 2015 with promises of...

          Ice Rewards — false advertisement

          I recently purchased this membership while on vacation in Cancun. It was a package deal with a timeshare at...

          Ice Rewards — cruise gift certificates

          I got 2 cruise certificates as a gift for my membership, after talking several times with the Customer...

          Ice Rewards — renewal of 'my platinum rewards' membership

          A couple of days ago I was looking for a cruise and when I tried to access ‘my platinum rewards’ I realised...

          Ice Rewards — hampton inn and suites stay 8/3-8/5/17

          Good Morning, I had made reservations and received a confirmation email for the Hampton Inn and Suites in...

          Ice Rewards — reimbursement not received for program cancellation

          Upgraded my program membership. Cancelled my subscription upgrade within the timeline specified in the "term...

          Ice Rewards — upgrade to elite status

          DON'T DO IT! It is not a good deal. Some guy called me last week and talked me into upgrading to "Elite...

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