Opodo
reviews and complaints

On 23rd March I booked online return flights to Malaga as follows-

Thursday 10 August 8am flight number U26471

sunday 13 August 13.05 flight number U26472

I paid £257.91 by credit card & that amount has already appeared as a credit card transaction.

I never received an email confirmation & all attempts to confirm the booking have been refused because I dont have a booking reference. I have provided my email name & flight number but Opodo just say their is no record of my booking.

Dennis Loffler

Email [protected]@hotmail.com

I booked a flight to sydney airport 23/03/2023-08/04/2023

I turned up at the airport yesterday but there was a problem with check in. Australian immigration refused my visa. They were very vague about this and numerous calls by the airline staff and emails from me came to nothing. They have still not given me a reason for refusing my travel. In the end I had to go home. I phoned today to request a refund but was told the flight was non-refundable. I consider this unjust. I don't feel at fault for being refused boarding. In addition you will probably resell the return leg of the flight. I again request a full refund. There must be a clause in your policy, or discretion through good customer service that allows this.

Thank you

I booked by OPODO a plain ticket.

Opodo CHARGED the ticket money.

Opodo DID NOT made the booking.

MY NAME was not on passenger list.

Opodo DON’T has good costumer service.

Now i want refund and opodo is VERY dificult to contact, and because they didn’t made the booking i don’t have the information i need to make a cancelation or ask refund because the booking was NOT made in first place .

OPODO TAKES the money.

OPODO DOESN’T MAKE the booking .

OPODO DONT ANSWER in costumer service because they only have computer robot costumer service .

OPODO IS NIGHTMARE .

Opodo prime took without authorisation £59.99 2022 and the applied same in 2023 as an auto renewal to my credit card, please refund and withdraw application for funds !

It appears that the box to join prime when booking a flight is already ticked, if you don't notice or know, you get charged, i cancelled this years yet you still applied for it, of which i have blocked my credit card so that it isnt processed following my credit card issuer sending me a warning message.

this is an unfair way of operating and i would like you to delete all of my personal data.

Opodo charged an unauthorised payment to my Credit Card account of £59.99 on 25th Feb 2023.

Having experienced a year previously a nightmare booking thro Opodo for a flight from Leeds Bradford to Belfast(Feb 2022) ,I succeeded in getting a refund from Opodo except for a sum of £59.99 which is still owed to me. Booking Reference [protected] was dealt with by Opodo.

Now ,Opodo is charging me another £59.99 and I have had no prior advice/ warning of their intention and it is completely unauthorised

I request that these payments be re-imbursed to me and that no further payments be charged to me.

I await your urgent response.

Yours

John Richardson

Hi when I booked return flight Friday 20/01/ 2023. for Krakow for the Date o5/04/2023 Reservation QC3QUF. You asked if i would like to pay for good offers for Hotels and Flight. I sent you a email to say NO. Yet you have taking. £59.99 from my account. I have been in touch with my card holder. I want OPODO to refund £59.99.

Hope to hear from you soon

Sarah Magee.

I booked 2 return tickets for direct flights from Newcastle to Antalya for 26/3/23 on February 17th through opodo.

On February 20th I received a text message from the airline stating the flights had been changed from direct to a indirect flight via birmingham adding 3 hours to my travel time.

I contacted opodo to cancel and after a lengthy wait and call was advised I had to contact the airline to cancel.

The following day I contacted the airline and after a 50 minute call was agreed they would cancel the flights at no cost to myself but I would need to contact opodo for the refund.

I received the cancellation email from the airline stating full refund and the following day contacted opodo and again had to forward the email from the airline to them, then had a lengthy call where they initially said the airline hadnt agreed a refund.

Eventually after a lengthy call with them and pointing out where it clearly stated i was entitled to a full refund they said they would then get in touch with the airline requesting the refund but I would have to wait up to 30 days for the refund to be issued.

This is an absolute disgrace as the cash was paid directly to OPODO within 3 minutes of it being requested from me, I have had to jump through all kinds of hoops to get my flights cancelled when it was the airline who caused the change and i should not have to wait for a refund which was not caused by me!

I booked flight in December 2021, that I cancelled because of covid in USA, wisely I subscribed a cancellation insurance. After 15 calls to your call centres for reminders, all you operators mentioned internal opodo issues to explain late reimbursement (due by law 6 months max after cancellation, so end of June 2022 was the deadline).

Finally you reimburse 1758€ in October which is far bellow the 4400€ approx amount which was confirmed to me by phone and that could be calculated in reference to the terms of the insurance.

booking [protected]

Name Louise [protected]@gmail.com

I wish to inform you that I want you to cancel the OPODO prime that you have used my debit card for.

Please do not use my AIB debit card with my name Louise Crowe and ending in 6120 for any further transactions.

I do not have an account with OPODO and do not have any communication with OPODO.

My bank contacted me Feb 15 to inform me that OPODO prime had used my card for 68 euros.

I did not give permission for this transaction and do not want OPODO prime.

As I do not have an account with OPODO prime I am writing to you to cancel any transactions using my card and do not use my card for OPODO prime.

I do not want OPODO prime.

Please confirm this has been actioned.

Today the 12th of February 2023 at 06:56 AM the amount of £59.99 has been taken from my bank account ending 8510 in order to renew my OPODO PRIME.

I want the money to be refund into my account as soon as possible and my subscription to be cancelled.

I have not received any reminder as I should and I wasn`t ready to pay this huge amount of money.

My financial situation is critical and cannot afford with the cost of OPODO PRIME.

I don`t want this product anymore and want to close down my Opodo account forever.

Today I was charged €74,99 by eDreams for an Opodo Prime subscription which I never knowingly signed up for.

In January I purchased tickets from Milan to Cologne using Opodo, but I did not sign up for a paid subscription. I do not fly often enough to justify this!

The payment was taken using my PayPal - the same way I paid for the tickets, and PayPal will not give me a refund saying instead I need to contact eDreams/Opodo, but I cannot get in contact with anyone there.

I see this is a common issue, so please help.

20.9.19 booking made and confirmed Reference no [protected] for flights from London Heathrow to Phoenix USA, LHR to PHX via Minneappolis outbound, PHX to LHR via Salt Lake City inbound, 2.4.20 to 30.4.20,cost 1012.39 pounds.

22.9.19 Opodo took 63.21 euros from my bank.

23.9.19 Opodo took 1,088.86 euros from my bank.

9.10.19 email re modification to flights inbound now PHX to LHR via Detroit.

11.11.19 another email re modification to flights.

16.1.20 went to manage my booking to check all ok as i was having doubts the flights existed.

Flights were cancelled by airline due to coronavirus.

24.6.20 received email re refund

31.10.22 received email re refund still pending

To date still waiting. Have tried to contact them via internet phone and their app but to no avail they are impossible to talk to

Opodo failed to provide an invoice for the airline ticket we purchased. The ticket was purchased with the Company credit card. Not providing an invoice is a legal offence in our country. We have to submit the invoice as soon as possible. If you do not provide the invoice, we will need to report this issue to Serbian Tax Regulation Authorities.

Booking Reference: [protected]

I have never received the confirmation email and I have no way of getting in touch with someone to try and resolve this. please can someone help?

15.2.23 Luton to Glasgow

Returning

16.2.23 Glasgow to Luton

I Have paid to stay at the Glynhill hotel and Spa on the 15.2.23

Jon or Jonathan Stevenson

Both emails:

mr.[protected]@gmail.com

[protected]@modern-networks.co.uk

I booked a flight in 2022 through Opodo and after that Opodo subscribed me to their annual Opodo prime which I had not asked for. They then proceeded to debit my Visa card without authorization, I cancelled the prime subscription as instructed in one their emails before the 14/10/2022 but Opodo ignored it. I have sent them numerous emails to pay back the amount of € 54.99 debited to my Visa card. I have never received any reply from them.

Can you help me please. Thank you.

Kind regards

Susanne McCoy

بعد الغاء الحجز تم تقديم استرجاع للمبلغ ووعدونا بعد ٢٥ يوم سيتم استرجاع المبلغ علمآ بانه اكثر من شهر ولم يتم الاسترجاع

رقم الحجز المسترد

[protected]

الرجاء استرجاع المبلغ على نفس الحساب التالي

Account Holder Name : WESAM MOHAMED A DAWOOD BAGHDADI

Bank Name : Mashreq Bank

Account Number : [protected]

IBAN : AE850330000019100667586

Sweft:

BOMLAEAD

I had various issues with my car rental with Avis and when I returned the car on 31 December 2022 I spoke to Avis customer service who agreed I would be refunded $235.11. I have a document supporting this.

I have not received this refund from Opodo or any correspondence since renting the car.

I started to open an online case but kept being asked the same questions so gave up and tried to find a phone number to speak to someone.

I tried calling Opodo customer service but my booking number is not recognised by their system and they therefore won't connect me with someone to speak.

Realising opening a case was the only way to communicate with Opodo, I went back and tried to add more information to the case I started but there was no way of editing the case I'd already "submitted" or opening a new case.

It's extremely frustrating that there is no way of speaking to someone to sort it out, especially if they automatically refund what I had agreed with Avis.

Please refund the money due.

I had booked flights via Opodo to fly with Air Austria to Thailand from London. I was booked to leave London Heathrow at 19:25 on 01/01/23 to Vienna and then picking up a long haul flight to Bangkok at 23:20, arriving in Bangkok at 15:25 on 02/01/23.
I was registered with Opodo app and sent details the day before my flight to check in, Having gone through this, I was sent details of boarding pass and seat number for the outgoing Air Austria flights.

I thought all was well. However, on turning up at Heathrow Airport, I was advised these flights no longer existed as Air Austria had changed their schedules. This information had never been passed onto me via Opodo and so I missed my flight (which had been changed to earlier in the day). I then needed Heathrow Airport staff to help me rebook onto a flight the next day. This was for 09:05 the next day (02/01) to Vienna, arriving in Bangkok on 03/01.

This meant that I missed a day of my holiday to Thailand and also had to fund a hotel room to stay overnight in Heathrow (as it would've been difficult to get myself back home and then out again to Heathrow early the next day).

When calling Opodo to discuss the mistake, they apologized and stated the information about rescheduled flights had probably become stuck in a portal somewhere. They felt there was nothing they were now responsible for as I'd been provided with a new flight the next day and shrugged off the issue. They also stated I would not be viable for compensation for loss of days of holiday or having to pay for a hotel room.

They then continued to send incorrect details about my return flight, which had also been changed. Thankfully, the Lufthansa desk at Heathrow Airport provided me with correct details. I was still being sent requests to check in for flights that no longer existed to come home (even after calling Opodo to complain).

This has meant I missed time visiting a friend who lives in Thailand and had to pay extra expenses. It was also incredibly stressful to arrive at an airport with boarding passes and be told your flight no longer exists.
I would hope at least the team would take better care in passing on information about changed flights to people who have booked via them in future flights. I am currently advising people against using Opodo as a result of this experience.

at Europ Assistance,

I have used your advertised EA insurance to purchase “flexible travel dates” as it has advertised “flexibility” in term of changing travel dates.

My ticket was purchased via Opodo, and the flight id is [protected].

I was not able to rebook my return flight given i have already flied to the first destination.

knowing that within my booking confirmation email the shared summary (attached below) on the insurance did not state this “critical” and “crucial information” weighing my decision making into using your service. It hasn’t even referred that limitations and other conditions might apply.

Instead ,it has been buried somewhere in EA extended policy which i had to dig after my latest discovery. Even after reading the conditions & limitations section, the wording is not clear ,and sounds misleading to me as the usage of the word “original” can be interpreted differently.

In light of this, i would kindly ask you to either refund the return flight fees, or proceed with flight rebooking without additional fees/penalties, so i can resume using your service and recommending it to others.

Please note that te flight i need to reschedule is on monday janyary 23rd thus your promptness is highly appreciated.

On 16th December our flight, due to leave later that day, was cancelled by Lufhansa. They sent both a text and email confirming the cancellation. Since I had booked via Opodo Prime (mug?) I called them immediately. They claimed the flight was still scheduled. I challenged them to book my family on to the flight - they were unable to do this..because it had been cancelled.

They still refused to accept that the flight was cancelled when I sent them a screenshot from the Lufthansa website the following day.

Its now over 1 month later and I have disputed the payment through my credit card company (John Lewis). They are unbelievably still refusing to accept that the flight was cancelled.

I have given up trying to claim back over £800 of associated expenses (transfers and airport parking).

I am dumbfounded that the company refuses to accept the truth. I am very surprised that a company that behaves in this way continues to be in business.