Opodo

You have withdrawn SEK 950 from my Bank Account.

Kindly transfer back the money. I am not travel anywhere and I have not made any flight booking with you.

I did not book or buy any ticket from you. The only time I bought a ticket from you was at Stansted Airport to travel one way to Stockholm. I paid SEK 646 and it shows it has paid on 4th September, 2023. I am surprised that on 7th October, 2023 you deducted SEK 950 from my Bank Account in Sweden. Why? What was that money for? I did not intend to travel again, I am home in Sweden.

I have contacted my Bank about this and they advised me to report this matter to the Police.

If you deducted money from my bank account by mistake, please pay it back immediately so that the matter can be settled.

Prisca Forsman

Opodo Prime took £59.99 out of my bank (processed date 04/10/23) I informed my bank that i did not authorise this that I had cancelled it in 2022. They have instructed me to inform you that there is an on going dispute in process. Therefore once again I would like to cancel any subscriptions fo Opodo Prime found on your system and the money put back into my account. I would also ask that you do not try and take money out of my bank in the futre without my consent. Thank you,

Alex Kelso

Email: [protected]@hotmail.co.uk

I mistakenly tried a free trial of Opodo Prime last year. Did not intend to sign up but somehow managed to by mistake. I can not remember the exact date but it was either June or July 2022. Once I realised that I had signed up I immediately cancelled within the free trial period.

My company credit card has been charged £59.99 on 15/08/23.

This should not have been charged.

I have the written transcript from the cancellation last year within free trial period, which is attached below.

Bought today a return ticket from Barcelona to London and when I was checking-in with Vouling they said there was nothing in their system.

This is ridiculous! I must be home tonight, but now I have to wait until tomorrow morning. Also I have to pay for a hotel.

Tried to call the 0800 number, no connection

+[protected]

Opodo booking Reference Number

[protected]

Departing Barcelona on 25thSep2023 at 1900.

£591.46

I booked 4 flights with opodo and paid by credit card. 5 weeks later the airline cancelled my flights. After 5 days they said they had refunded the card used to book the flights , I contacted opedo they said I had to wait 30 days for my refund. I then emailed again and was told I would get my refund, less a booking fee off £250 within 10 days but it’s been almost 3 weeks and they have not refunded me or responded to my emails. I’m having to pay for a service I have not been able to use, through no fault of my own. My booking number is [protected]. They have never once contacted me to tell me the flights had been cancelled or offered any help. I’m now not only out of pocket I have no holiday either and Paying credit card fees for nothing. Regards Janice smith

Again, I have been trying to cancel the Opodo account. To do this, I need to login but the login isn't working. I requested "Forgot your password?" at least a dozen times and no link has come through.

The BOT is useless

The email address for the company bounces

The phone number does not connect

The call centre will not take calls

Appalling!

All I am trying to do is a simple cancellation but there is no way to reach the company and it is clear that their systems have problems, which have nothing to do with me.

July 2023 Booked flights and hotel through Opodo.

Flights were cancelled (Supposedly by the airline).

Airline offered an unsuitable alternative that I declined.

Opodo told me they found me another suitable flight which never materialised.

I lost my trip, my hotel, my money for both flights and the hotel booking,

Opodo said I would get my money back within 30 days. This was in early July.

It is now late September - I still get their annoying adverts but never any information about my refunds.

I had booked a flight on 17 September for same day departure made full payment but never got my tickets and when I reached airport there was no reservation on the airline System ,We tried calling and on online chat we were unsuccessful so we ended up paying more the ticket second time. wish to claim the refund back

The booking is still showing

Sun, 17 Sep

Milan London

Processing

Booking successful

this booking is still showing a processing and yet this is past date booking

Booked flights with Opodo sent money immediately. Received an email the follows day stating flights not available offering a 24 hour alternative for a 7 hour fligh, the second flight out of 3 not available at all t. I rejected this and was told the original flights were not available at that price quoted so I cancelled and was sent an email stating refund approved. Some weeks later no refund. In the meantime booked through Booking.com the exact same flights at the same price Opodo was quoting originally and have since used those flights. Opodo seem extremely disorganised and dishonest. I would not recommend them to anyone.

Opodo Prime just took money of my bank account for their membership fee even though I never used the platform. Instead of helping to resolve the issue and giving me my money back they were just asking for the email address of the account (which I don't have since I don't use the platform). I can only advise against using Opodo. The company isn't professional.

I signed up in May 2021. I hve since been unable to cancel my membership.

I have emailed and had no response.

I have tried their chat bots (you need a reference number for flight or they will not speak to you), as i can no longer log into my account to cancel it. I cannot speak to them to log into my account to cancel my subscription.

They have been terrible. Their website is incredibly obscure and they make it deliberately hard for you to cancel your subscription or speak directly to someone.

I have not used their services since May 2021!

My wife booked a Flight with Ryanair Edinburgh to Faro for 16th September ref no JWY2YH name Mary Stewart

She paid you £81.21 which went through our bank account on14thAugust

Yesterday you took an unauthorised amount of £59.99 from our account. Can you please advise what this was for.

In addition we cannot print a boarding pass because Ryanair tell us you are not an authorised agent.

Can you advise on these points please

Thank you

Ian Stewart

Tel [protected]

Hi!

On August 12 I paid a ticket to Opodo and ordered an invoice. They didn't send invoice for 2 weeks and then I chatted wit their agent in customer service, so he(she) said I will receive the invoice on my email in 24-72 hours. But I didn't. Now after 100 hours I am writing to you, because I need the invoice from Opodo.

Here is the data for the trip booked:

Booking ID: [protected];

Air Serbia · JU 151

Airline reference LLZNSM

Could you please help that I receive my invoice as soon as poosible?

Thanking you in advance,

Christo Petkov

I rented a car through Opodo, in Porto (Portugal) booking reference PT713743460. When I arrived in Porto, at the designated rental place, there was nobody present from the car rental company. After waiting and trying to contact this company for an hour, I had no choice but to rent a car from a different company. I contacted Opodo to refund me and I raised case [protected]. The designated Opodo representative has blatantly and unprofessionally ignored all evidence I shared and she has refused to provide a refund saying that the car company (Firefly) refuses to refund me! I tried to escalate this case to a different officer or to the manager of the original officer without success. It is as if "computer says no" i.e. if the customer service officer says no than the case is doomed.

I called more than 10 times, I wrote about 30 emails, I spent about 10 hours on trying to get the refund. It is shocking how bad the Opodo customer service is. Shame

I had wanted to travel internationally to Uganda. I created an account with Opodo prime but never provided any bank card details to them. A total of BWP 998.93 was credited from my account on the 10 of August 2023 without my consent and knowledge. my main concern is how did they manage to get to my account yet i never gave them my bank details. i had also decided to book my ticket online and not with opodo.

I tried repeatedly to book a flight, Somehow int he final payment step something goes wrong, "Ihre Buchung war nicht erfolgreich. Wir konnten Ihre Tickets nicht ausstellen." Rufen Sie uns an und wir helfen Ihnen telefonisch.

Well how ? Firstly no number is given.

Secondly, when I found one:

I called and I also tried the chat-bot - it always asks for a booking number, but obviously I do not have this.

Great service - useless.

Had a flight cancelled by the airline from Valencia to Lisbon under booking [protected] and to this day I'm battling to get my money back. Called numerous times, sent numerous emails including the CEO Dana and I am still waiting nearly a year later. Please AVOID this company AT ALL COSTS. They are ok if you don't have any issues with your travel but if something happens to your flight or holiday you won't get your money back. Their HQ is now based in Spain and no longer part of the ATOL Protection scheme leaving the UK consumer powerless. Check reviews and forums before booking.

They seem to have 2 Trustpilot set of reviews now so PLEASE PLEASE check before booking your holiday.. This company is scamming customers. They keep blaming the airline for not passing the money to them, excusing themselves from the transaction. Please protect your mental health, family and your money. I will now be taking this to the small claims court.

My name is Janet Buraimoh
My email is [protected]@yahoo.co.uk
I am a member of opodo and has bought several ticket from you.
£59.99 was debited from my account on the 18/07/23
I will like this to be refunded because i don't why this was done.
I have reported it to my bank who advised to call opodo
I have not subscribed to anything with opodo