Opodo
reviews and complaints

I booked 4 flights with opodo and paid by credit card. 5 weeks later the airline cancelled my flights. After 5 days they said they had refunded the card used to book the flights , I contacted opedo they said I had to wait 30 days for my refund. I then emailed again and was told I would get my refund, less a booking fee off £250 within 10 days but it’s been almost 3 weeks and they have not refunded me or responded to my emails. I’m having to pay for a service I have not been able to use, through no fault of my own. My booking number is [protected]. They have never once contacted me to tell me the flights had been cancelled or offered any help. I’m now not only out of pocket I have no holiday either and Paying credit card fees for nothing. Regards Janice smith

Again, I have been trying to cancel the Opodo account. To do this, I need to login but the login isn't working. I requested "Forgot your password?" at least a dozen times and no link has come through.

The BOT is useless

The email address for the company bounces

The phone number does not connect

The call centre will not take calls

Appalling!

All I am trying to do is a simple cancellation but there is no way to reach the company and it is clear that their systems have problems, which have nothing to do with me.

July 2023 Booked flights and hotel through Opodo.

Flights were cancelled (Supposedly by the airline).

Airline offered an unsuitable alternative that I declined.

Opodo told me they found me another suitable flight which never materialised.

I lost my trip, my hotel, my money for both flights and the hotel booking,

Opodo said I would get my money back within 30 days. This was in early July.

It is now late September - I still get their annoying adverts but never any information about my refunds.

I had booked a flight on 17 September for same day departure made full payment but never got my tickets and when I reached airport there was no reservation on the airline System ,We tried calling and on online chat we were unsuccessful so we ended up paying more the ticket second time. wish to claim the refund back

The booking is still showing

Sun, 17 Sep

Milan London

Processing

Booking successful

this booking is still showing a processing and yet this is past date booking

Booked flights with Opodo sent money immediately. Received an email the follows day stating flights not available offering a 24 hour alternative for a 7 hour fligh, the second flight out of 3 not available at all t. I rejected this and was told the original flights were not available at that price quoted so I cancelled and was sent an email stating refund approved. Some weeks later no refund. In the meantime booked through Booking.com the exact same flights at the same price Opodo was quoting originally and have since used those flights. Opodo seem extremely disorganised and dishonest. I would not recommend them to anyone.

Opodo Prime just took money of my bank account for their membership fee even though I never used the platform. Instead of helping to resolve the issue and giving me my money back they were just asking for the email address of the account (which I don't have since I don't use the platform). I can only advise against using Opodo. The company isn't professional.

I signed up in May 2021. I hve since been unable to cancel my membership.

I have emailed and had no response.

I have tried their chat bots (you need a reference number for flight or they will not speak to you), as i can no longer log into my account to cancel it. I cannot speak to them to log into my account to cancel my subscription.

They have been terrible. Their website is incredibly obscure and they make it deliberately hard for you to cancel your subscription or speak directly to someone.

I have not used their services since May 2021!

My wife booked a Flight with Ryanair Edinburgh to Faro for 16th September ref no JWY2YH name Mary Stewart

She paid you £81.21 which went through our bank account on14thAugust

Yesterday you took an unauthorised amount of £59.99 from our account. Can you please advise what this was for.

In addition we cannot print a boarding pass because Ryanair tell us you are not an authorised agent.

Can you advise on these points please

Thank you

Ian Stewart

Tel [protected]

Hi!

On August 12 I paid a ticket to Opodo and ordered an invoice. They didn't send invoice for 2 weeks and then I chatted wit their agent in customer service, so he(she) said I will receive the invoice on my email in 24-72 hours. But I didn't. Now after 100 hours I am writing to you, because I need the invoice from Opodo.

Here is the data for the trip booked:

Booking ID: [protected];

Air Serbia · JU 151

Airline reference LLZNSM

Could you please help that I receive my invoice as soon as poosible?

Thanking you in advance,

Christo Petkov

I rented a car through Opodo, in Porto (Portugal) booking reference PT713743460. When I arrived in Porto, at the designated rental place, there was nobody present from the car rental company. After waiting and trying to contact this company for an hour, I had no choice but to rent a car from a different company. I contacted Opodo to refund me and I raised case [protected]. The designated Opodo representative has blatantly and unprofessionally ignored all evidence I shared and she has refused to provide a refund saying that the car company (Firefly) refuses to refund me! I tried to escalate this case to a different officer or to the manager of the original officer without success. It is as if "computer says no" i.e. if the customer service officer says no than the case is doomed.

I called more than 10 times, I wrote about 30 emails, I spent about 10 hours on trying to get the refund. It is shocking how bad the Opodo customer service is. Shame

I had wanted to travel internationally to Uganda. I created an account with Opodo prime but never provided any bank card details to them. A total of BWP 998.93 was credited from my account on the 10 of August 2023 without my consent and knowledge. my main concern is how did they manage to get to my account yet i never gave them my bank details. i had also decided to book my ticket online and not with opodo.

I tried repeatedly to book a flight, Somehow int he final payment step something goes wrong, "Ihre Buchung war nicht erfolgreich. Wir konnten Ihre Tickets nicht ausstellen." Rufen Sie uns an und wir helfen Ihnen telefonisch.

Well how ? Firstly no number is given.

Secondly, when I found one:

I called and I also tried the chat-bot - it always asks for a booking number, but obviously I do not have this.

Great service - useless.

Had a flight cancelled by the airline from Valencia to Lisbon under booking [protected] and to this day I'm battling to get my money back. Called numerous times, sent numerous emails including the CEO Dana and I am still waiting nearly a year later. Please AVOID this company AT ALL COSTS. They are ok if you don't have any issues with your travel but if something happens to your flight or holiday you won't get your money back. Their HQ is now based in Spain and no longer part of the ATOL Protection scheme leaving the UK consumer powerless. Check reviews and forums before booking.

They seem to have 2 Trustpilot set of reviews now so PLEASE PLEASE check before booking your holiday.. This company is scamming customers. They keep blaming the airline for not passing the money to them, excusing themselves from the transaction. Please protect your mental health, family and your money. I will now be taking this to the small claims court.

My name is Janet Buraimoh
My email is [protected]@yahoo.co.uk
I am a member of opodo and has bought several ticket from you.
£59.99 was debited from my account on the 18/07/23
I will like this to be refunded because i don't why this was done.
I have reported it to my bank who advised to call opodo
I have not subscribed to anything with opodo

I am writing to express my deep disappointment and frustration with the level of service I have received from Opodo regarding my recent purchase. Despite multiple assurances from their representatives that I would receive the invoice within a week, it has been far beyond that timeframe, and I am yet to receive any communication or documentation from your company.

I made a booking through Opodo including reference number [protected]. While the booking process itself went smoothly, I have encountered significant issues with obtaining the invoice for my purchase. I would like to bring to your attention the following incidents:

Lack of Communication: I have reached out to your customer service department several times through phone calls and emails to request the invoice. However, I have not received any satisfactory response or resolution to my concern. Each time, I have been informed that the invoice has been sent, but despite these claims, I have not received any communication from Opodo.

Delayed Promise: It has been over a week since I was initially assured that the invoice would be sent promptly. I find it unacceptable that Opodo has failed to fulfill this basic customer expectation, leaving me in a state of uncertainty and inconvenience.

Breach of Agreement: The failure to provide an invoice is a breach of our agreement and goes against Opodo's obligation to provide essential documentation for purchased services. It is a basic right of every customer to receive an invoice, which serves as proof of payment and is necessary for accounting and reimbursement purposes.

I want to emphasize that I have been patient and cooperative throughout this ordeal. However, the lack of accountability and transparency from Opodo has left me with no choice but to escalate this matter further. If the invoice is not provided within the next five business days, I will be compelled to take the following actions:

Filing a Formal Complaint: I will not hesitate to file a formal complaint with consumer protection agencies and any relevant regulatory bodies in order to bring attention to Opodo's poor business practices.

Negative Reviews and Social Media Attention: I will share my unfortunate experience with Opodo on various review platforms and social media channels, warning other potential customers about the company's lack of professionalism and disregard for customer satisfaction.

Legal Action: Failure to comply with the legal requirement of providing an invoice may leave Opodo liable for legal action, including but not limited to pursuing a claim for damages and seeking reimbursement of legal costs.

I believe it is in the best interest of both parties to resolve this matter promptly and amicably. I urge you to rectify this situation by providing me with the invoice for my purchase within the next five business days. Additionally, I request that you respond to this complaint in writing, acknowledging the receipt of my concerns and outlining the steps being taken to address the issue.

I trust that you will treat this matter with the urgency it deserves and that appropriate action will be taken to rectify the situation promptly. Failure to do so will result in the necessary measures outlined above.

I look forward to your immediate attention to this matter and a swift resolution.

On February 27th, 2023, I had a debit of 59.99 from my current account from opodo prime. I have no email from or bookings with them and wanted to query this. However, as I have no booking or no reference number, I'm unable to do so. All of their chat, email and customer forms require a reference number. So although this is probably fraud but I have no way of checking. Even the chat is very frustrating as it just repeats itself and has a limited range of options.

I rented a car from Keddy/Europcar through Opodo and I paid Opodo 721.53£ to rent the car in France from the period of 17/6/2023 - 9/07/2023. Opodo sent me the receipt and the car hire voucher and I read it carefully and it stated that a UK driving license holder doesn't require an international driving license. I arrive in Paris and I went to Europcar office. The agent refused to give me the cat because he wanted an international driving license. I showed him my UK full driving license and the car hire voucher provided by Opodo but he insisted not to give the car. I called Opodo help desk asking them for immediate help and they spoke to the Europcar agent who continued to reject giving the car for the same reason ( showed me a document stating the need of an international driving license). After I spoke to him he was helpful to cancel the booking without charging me any fees ( I have the cancelation reference). He advised that the refund should come through O. I made an official request on the 17/6/2023 and they promised to reply in 48h. Then they asked for more time and they keep giving excuses for not giving back my money. I'm so disappointed and I wish to have your help to immediately get back my money.

Dear Sirs,

It is very urgent issue due to flight date 04/07.

I have already bought and have been transferred from my account money but I got a message from your site that the payment was declined due to error. I need some one to check receipt of funds from my card. I have paid 968.42 euros from my card to Opodo/Barcelona on 30/06/23 21:06 and didnt receive any booking confirmation. please advice what to do

With kind regrds,

V