Opodo

dear sir,i have been booking a flights for london to barcelona and booking id.[protected] and i have been cancell my flight in august but i am still waiting my refund,a lot of times i have been contacted by phone but they dont gave me a good respond to me so please help me in this issue thanks.i am very greatful to you.my email address is;[protected]@gmail.com.

Cancelled flight Ref [protected]

I booked a return flight from Heathrow to Alta ( Norway) on 23/12/23 Flight SK804 to 28/12/23 SK4545, However the flight times were changed on the SK804 flight so I spoke to one of your advisers and the booked a new flight for me.

When I went to book in my details/seats it was still showing the old flight details. I tried several times to get in contact with you but there is no contact number on your site.

When I did eventually find a contact number I could not get through to speak to anyone the line goes dead.

I was worried that if they had not changed the flights going out there would be a problem with the return flight.

So I cancelled the return flight and re-booked it with Scandinavian airlines.

When I received notification of the refund it was only £34.34. I am not happy with this at all I want a full refund. If your advisers had done their job properly, I would not have had to cancel the flight. If I had been able to speak to someone, we could have sorted this out.

I am afraid to say it is almost impossible to sort out a query with your company as all emails from you are no-reply and no contact numbers. The complained email comes back as blocked!

I look forward to receiving a reply from you and hopefully get this matter resolved.

FROM: Alec Gordon, British national
ADDRESS+ CONTACT INFORMATION
1 Paseo del Sol, Juana Osmena St, Capitol Site, Cebu City, Philippines
Tel.: +[protected] / Email: [protected]@yahoo.comA
TO: Opodo
Waterfront - Hammersmith Embankment, London, United Kingdom W6 9RY ?
26 - 28 Hammersmith Grove, London W67BA. United Kingdom ?
Tel.: (+44)[protected]
+[protected] ?
Email:
[protected]@contact.opodo.com ?
[protected]@odigeo.com ?
[protected]@opodo.co.uk ?
https://www.opodo.co.uk/customer-service
DATE: Wednesday 3 January 2024
MESSAGE:
I’ve just received notification of the renewal of my Opodo Prime Subscription – as per below BUT there is no number? Was I assigned one? How come? Nor is the amount of the subscription? Nor are there any web references to contact.
This not at all professional.
Dear,
We have received your payment for your annual Opodo Prime subscription.
Your Prime account membership has been successfully renewed for one more year, so you can enjoy your Prime discounts for a full 12 months!
As a Prime member, you can continue enjoying these benefits:
✔ Discounts on 100% of flights
✔ Up to £220 off on hotels
✔ Access to our free exclusive customer service hotline 24/7
✔ Savings of up to £40 on car hire with Prime!
✔ Fast-track refunds if your trip is cancelled
Feel free to contact us at +[protected] if you have any questions or need assistance. We are here to help!
The Opodo Prime team
Also, there is not email to write to; you expect a customer to tel your service in the UK?
On your website it says as per below:
1.3. How to Contact us?
You can contact us through our online Help Centre, chat box or by telephone using the Prime Line. You can also manage Prime directly through your Prime Account.
Comment: I can’t find how to send a message to your service using your Help Centre. When I click on the chatbox nothing happens?
***
I’ve checked my email archive and found an email from your service dated 4 December 2023 – as below:
Your Prime account
Account holder: ALEC GORDON
Email: [protected]@yahoo.com
Prime free trial
Terms and conditions
Your subscription ends on 03-01-2024. On that day, you will be automatically renewed at £ 69.99/year.
Why was I not sent notice that my membership was up for renewal after a 30-day trial period
with me having the choice to continue or not?
If I had been sent prior notice I would have decline continuing as I’m not at all a frequent flyer with any airline.
According to the membership conditions for Prime on your website it states as below:
3.3. Renewal
WE WILL REMIND YOU ABOUT THE RENEWAL OF YOUR PRIME BEFORE THE END OF YOUR PRIME TERM. IF YOU DO NOT CANCEL YOUR PRIME, THE PRIME TERM WILL AUTOMATICALLY RENEW AND YOU WILL BE CHARGED YOUR PRIME FEE ON RENEWAL.
https://www.opodo.co.uk/prime/terms-and-conditions/
But I did not receive an email with a reminder.
I’m a retired teacher and am not able to afford the very high annual membership.
I do not wish to continue with a Prime membership and I would ask you to cancel my APPARENT membership and confirm this instruction by return of email – signed by a named agent (which the email sent to me today lacks).
IMPORTANT: As I’m emailing you on the date of renewal I expect you to honour my request to cancel my Prime membership.
Thank you for your professional attention.
Yours sincerely, Alec Gordon, PhD / Wed 3 January 2024

Booking Reference: [protected]

Flight booked from Birmingham to Rome in February. Paid £315.18. Following month Opodo membership of £69.99 taken from my account, which I was unaware that I'd signed up for.

In July receive notification the second leg of journey had been cancelled and rearranged at a time that did not suit us. Offered full refund if I cancelled. I did. Booked a new flight with a different airline.

Phone calls regularly to Opodo to check status of refund. Regular promises to expedite the matter.

10th November receive email to say refund of £269.62 will be paid within 5 to 7 days. (Not £385.27 that I had paid, so not full refund.)

No refund comes.

7th December. Phone twice. Explain that I haven't received refund. Am asked to submit further information about my bank. Am promised refund will follow.

29th December. No refund. Phone again. Am told that refund has been paid and I need to follow up with bank. I explained that on 7th December, bank confirmed that they had not received refund. I had already explained this on 7th December on 2nd phone call. Customer advisor says there is nothing they can do. I need to follow up with bank, which I have l already done.

I had booked multiple flights for an Australian trip on Opodo (see invoice attached). One of the flights, Brisbane to Cairns (highlighted in yellow in the invoice) was cancelled by the airline, Jetstar. They then refunded the amount back to Opodo, as was confirmed by their agents during a chat (chat history attached). When I contacted Opodo, they claimed not to have received the money. I again, contacted Jetstar, where they again confirmed the money was sent to Opodo and asked me to tell them to contact the airline directly if there was any issue. I chatted again with Opodo and gave them this information. They have not gotten back to me or refunded the amount due to me, though it is nearly 2 months since the flight was cancelled.

My flight was cancelled on October 17. Since then I have been trying to get my money back. There hasn't been anyone to reach out to.

So I'm asking for the cancelled flight money (€130.30) that I have been charged with to be transefered back to me immediately.

Another issue was the subscription fee of €74.99 that I was charged eventhough I hadn't agreed to initially.

I ask that you transfer all my €205.29 money back ASAP.

Plus cancel the subscription that I never had done before.

With regards

I am requesting a full refund from OPODO.com due to a flight cancellation (emergency):

My payment on booking (Opodo booking number: [protected] - airline booking number: UFN65F) was ~€235.

The flight was canceled due to the war. Ryanair promises (?) to pay compensation in the amount of ~€167 .

I request to compensate the difference in the amount of ~€70.

I would like to unsubscribe from OPODO PRIME. The procedure indicated for unsubscribing online does not work. Please guide me in a clear and precise way to unsubscribe as soon as possible.

Thank you.

Contact details:

thierry.[protected]@yahoo.fr

+[protected]

+[protected]

Je souhaite me désabonner de OPODO PRIME. La procédure indiquée pour se désabonner en ligne ne fonctionne pas. Je vous demande de bien vouloir me guider de manière claire et précise pour effectuer ce désabonnement dans les meilleurs délais?

Dear Sir or Madam,

I'm informing you that I have been un-fairly treated and Opodo has stealed money from my account. I have never used this account or ordered any tickets using it.

According to my bank (Swedbank) I have discovered you haves stolen money from my account as described below:

14.11.2021 54,99 eur

14.11.2022 54,99 eur

and just as I have discovered from my bank you also booked 54,99 just some days ago at 20th of November in a sum 54,99 eur that can't be turned back today!

I have never knowingly subscribed to your app or a website and never used it, so it has been done maliciously by your side and so it is unfair to pay for some service I haven't used or even didn't know I was having. I even never created a password for this so called "subscription".

Today I first time using my e-mail account logged on to this site and created a password to get access to it and to unsubscribe from it.

Herefor I insist you will transfer me back the 3 yearly fees you have deducted from my account without my consent and without of my knowledge. Also you end my subscription at once.

If you do not compensate the money you have stole from my, I will do my upmost to spread the information about your maliciously services and terms that are absurd!

Looking forward for your action and reply,

Tarmo Juhanson

([protected]@schottli.ee cell phone +[protected])

I will wait for one week for your answer and after that I will inform all of my facebook friends about this incident with Opodo!

Hello,

I noticed on my credit card account that I was charged 69.99 GDP for Opodo Prime www.billinfo GIB on 20th October.

I never accepted to be an Opodo Prime member nor did I give you the permission for using my credit card for this purpose.

Please reimburse my credit card immediately, plus an admin charge of £25 for causing me additional work.

Please confirm this email and your acting upon it.

Kind regards,

ML

I booked a four night stay in Belfast for my wife and I. I booked the flights and hotel via Opodo. Our holiday was from 29/10/2023 to 02/11/2023. Confirmation was received including a booking reference number. Our flights were fine and all went well until we arrived at the IBIS Hotel in central Belfast. The hotel hadn't received our booking from Opodo. And yet I had paid for the flights and the hotel already. The hotel manager kindly contacted Opodo to explain the issue and I was then told by Opodo that I had to make a booking there and then for the four nights, and pay. As we were literally stood in the hotel reception, I had no choice! The Opodo representative stated that I would get a refund for the new payment and he would send me a 'link' to send in the invoice to get the refund. I've been chasing the refund ever since. I've received very little communication and the emails received seem to be delaying tactics.

I have been put on a stopover via Zurich but when I made my booking it was for a nonstop which I definitely require. I have contacted them many times with no results. I have tried contacting Opodo many times. I would like them to put me on another flight on the same date with one of their Star Alliance partners or that I be FULLY refunded.

Regards

D Schneider [protected]

Dear Opodo,

I have tried to contact you by telephone but without success, I have noticed that Opodo have charged my Lloyds Credit Card with £56.65 and a £1.67 transaction charge both payments taken on the 9th November 2023? I have not used Opodo only when I paid for a flight from Gran Canaria to Tenerife on 10th October 2023 where I paid fully for that flight so why you have now charged me a total of £58.32 without even contacting me is baffling. I demand a full refund please asap. If there is someone or a contact number whereby I can speak to someone to resolve this then please let me know.

Thank you Chris Foxley Telephone [protected] email is [protected]@foxleystarters.com.

My name is Robert Moelter. I’ve spoken and chatted with agents from Opodo and Virgin Atlantic regarding a name change from Will to William.

Opodo keeps saying Virgin Atlantic won’t allow and is denying the request.

Virgin Atlantic is happy to approve my name change request. They’ve put notes in my booking saying so. I have screen shots of the chats as well.

Why does Opodo keep saying no and blaming Virgin Atlantic? Will we be able to fly on Wednesday?

Opodo booking reference # [protected]

I have bought tickets via Opodo, even though there are warnings online, I have requested an invoice cause I need it as soon as possible. There is no invoice or response from them for days. I am really disappointed and cannot believe that they are pulling scams like this. Also, they only have a chat bot that keeps referring you to help page where you can’t find anything. Also when you request invoice only thing that appears is “invoice in process”. Don’t waste time using them, there are much better OTAs

I was booked on a Ryanair flight FR 4468 to Malaga on Sat, 15 Jul

at 16:45.

I received an email from yourselves informing me that the flight was cancelled at 11:06 on the morning of the flight.

I managed to get on a flight the next day after losing a day of my holiday.

I applied for compensation from Ryanair for the cancellation but they tell me they informed you the flight was cancelled on the 19th of May and so I am unable to claim compensation.

I wish to raise a complaint £69.99 was tried to be withdrawn from my account on the 18th October 2023 my bank stopped the transaction…I have not signed up for prime and I’ve spent hours trying to cancel the membership on Opodo website and it’s impossible for me to cancel it..it’s made completely impossible to contact there customer services directly all that happens is you go round and round in circles on there automated chat system with no prospect of cancelling the prime service I have not asked to join..can you help..this is a company of complete jokers

I made three flight bookings yeaterday, and I am always very careful to check the details.

When I received the confirming email, the months of one booking had been changed: it appears they had reverted to the earliest possible months.

When I contacted Opodo, an hour after making the booking, an automated system told me to contact the airline (Singaore). This I did and ended up having to pay £85 to correct Opodo's mistake.

When I complained formally to Opodo, I got a response saying only that I was changing the dates.

A further complaint resulted in a boilerplate reply completely ignoring the problem with their system.

My name is Godfrey Ndhlovu and my phone number is [protected] my email; [protected]@hotmail.com I bank with Halifax and just last month I used opodo to book a flight and thats how they got my account details and now three days back without my authorisation they went back to my account and taken £69.99 and this is marked as opodo prime. I I dont even know what is opodo prime. please can you help me and get my money back soonest. this is fraud o theft

Godfrey ndhlovu.

you have tried to take £69.99 from my bank for services i have not ordered or wanted today . i did take a flight from you on sept 18th which i took and paid for. i have not booked any think else since from you. if you can give me a explanation for this to happen and delete all my details and information from your data bank thank you. from [protected]@yahoo.co.uk .