Opodo
reviews and complaints

Regarding Opodo account [protected]@hotmail.com.

A payment was made to Opodo of £714.12

(Opodo SPAIN ON 12 JUN 2021 BCC Card Purchase).

No Flight was confirmed, or booked.

There is NO BOOKING CONFIRMATION NUMBER.

Without a Booking Confirmation number they will not talk to you.

Please can they refund PAYMENT to bank account

"Mr & Mrs PJ Gould"

Sort code 20 10 53

Account [protected]

IBAN GB28 BARC [protected].

Kindly put [protected]@hotmail.com in copy.

Many thanks

Peter Gould

Hi,

Opodo reservation confirmation

[protected] - Aparthotel PYR

Fuengirola - Fuengirola

We arrived on Friday 03/06 22:30 and left on 09/06/1022 12:00 from Monday morning 06/06/2022 we woke up from noise out outside the door room 720 ,I open the door and i sow that was people doing works renovating the hallway this it was from Monday till Thursday from 08:00-18:00 every day non stop we couldn’t have lunch sleep or any other time during the day ,the air- condition was not working afte I complained about it they say will be fixed but nothing on Wednesday evening 22:30 the water was stop many of the holiday makers reported to the Reception and nothing on the morning at the Thursday morning 08:00 I realised that the water was still off I when done to the reception and they say a maintenance came in at 08:00 and his working on it water was fix at 10:20 all this has ruined our week away from rest and relax . Am expecting refund from at least five days

booking reference no [protected]

Can you please look into my case I have tried to contact via the phone but your operators don't understand my complaint.

On 13th April I was charged a fee for making a request of change of date for my daughter's ticket. I was charged a total amount of £475.69 from my LLoyds credit card ending 0843. I was contacted and told that a mistake had been made and that they will refund me full amount taken from my credit account as they were unable to make the changes. I have been informed that a refund of £405.69 has been made to my account however I have contacted my bank and they have informed me that no such payment has been received. Can you please look into what has happened to my refund.

My contact no is [protected] and my email address is [protected]@yahoo.co.uk

Has anyone noticed that there is a new fraud happening where an online merchant shows a value they will charge to your Apple Pay account but when you double click it charges a far higher amount?

This happened with me today with Opodo travel app. The amount they overcharged was 60% of the actual authorized charge. I had to cancel my card and they’re refusing to refund the money.

I am so angry. It’s a part of edreams/Odigeo which is a big company.

I was due to fly London to Bangkok on 05/12/2020 after booking it in December 2019. It was moved due to COVID and then i was given an open ticket which i asked for this to be refunded instead as used for a voucher. I then receive an email from Opodo telling me they cannot process the refund and i need to go directly to emirates baring in mind i booked through this travel agent, who are meant to handle all of this. I spoke with Emirates and they will not deal with the request as it was booked through a third party.

Opodo have been nothing but useless. They told me the re-instated the refund request on 18/05 and then told again on 07/06 there was a technically issue and they will need to do the request again.

The company are nothing but a scam and i have no choice now but to seek legal advice on the company to try and get this resolved.

I even took out insurance...

I booked flights to go to Sierra Leone on the second of April 2019 . Theses flights were cancelled due to covid. I have since requested a requested on numerous occasions, I still have had no refund for booked flights.

my reference number is [protected]. My next step is to seek legal advice.

Carol McGloin

flat 1/2

32 Windsor street

G20 7NA

[protected]

Paid 831.06 for flights for 2 people from John Lennon airport to Orly Paris for champions league final and stay at hotel Mecure Paris Orly tech, also return from Paris to Liverpool 28/05/22-29/05/22 arrived at Liverpool airport to be told we didn't exist flight had not been confirmed, after many tears we were allowed on flight with Vueling airlines, arrived at Orly airport Paris, travelled to hotel again we didn't exist, had to pay for hotel again the next morning a very wonderful hotel receptionist spent hours on the phone to Opodo customer service, who finally assured her that we shouldn't have any more problems getting on the flight home, not true, once again we didn't exist, we were not allowed on flight, numerous phone calls getting cut off promises about supervisors etc, total nightmare had to book Eurostar and get a relative to pick us up from London we arrived home at 5am this firm is horrendous they don't give a damn completely ruined our weekend since then I have phoned numerous times only to be promised again that they are looking into it and to expect emails /phone calls etc these never materialize, worst customer service ever

booking ref No [protected] dated 17thOct.2021 [protected]@hotmail.com

On 28th January I booked flights from Heathrow to Washington DC with Opodo, flying out on 10th May 2022 returning 17thMay. Flight numbers LH9260 and LH9276. My Opodo reference number is [protected]

At the time of booking I paid to reserve two seats on each journey. When we got to the flight United Airlines had no record of our seat reservations.

When we returned I contacted United and they checked their records and could not find our seat reservations, they were never requested.

I paid Opodo for a service I did not receive.

I made a booking and payed for a flight from London Heathrow to Tel Aviv scheduled for June 9th, but the booking was cancelled within an hour of making, and I received an email I would not be charged, but if I was, I would be refunded by Opodo. Well, I have not been refunded, and it's impossible to call anyone (the number provided by the Opodo website for UK cal centre is an unrecognised number). I want my refund. My bank has been charged and I want my money back. Flight reference number: [protected]

We booked a flight with Wizzair back in Febuary to return from Larnaca Cyprus on the 8th of May 2022, i then received a text message from Opodo to say our flight was cancelled, and that we were entitled to a full refund, we have not had any moneys back approx £400 so i contacted wizzair who told me that my refund was paid back to Opodo, in march we are unable to contact Opodo as they do not have any UK contact numbers or e mails,

Booking Ref [protected]. Flight number Q9L5WL. for three passengers.

Hoping for help with this .

Mr d major email [protected]@hotmail.com.

A booking (booking number: [protected]) with Opodo didn't go through and while the mail I received said they didn't draw any money from my account, they sure did. There is no way to contact them on their website and I can't get my money back.

I wanted to change my Gatwick to Newquay flight to an earlier flight the same day. I tried contacting them on 3 different numbers during the week before the flight. On each occasion I was disconnected as my booking reference from the Opodo email was not recognised. It was impossible for me to actually get through to a human. I also tried ringing edteams but again to no avail. I contacted the airline (Eastern) but they could not change my booking as I had used a ‘3rd party’. As a result of Opodo blocking me talking to someone, I was forced to buy new tickets for the earlier flight.

I booked several flights through Opodo to Australia via Dubai - Sydney -Melbourne - Singapore - Heathrow

Our flight to Dubai on 14/03/2020 went ahead even the Covid pandemic was starting to emerge and then on to Sydney 18/03/2020. We were supposed to travel around Australia visiting friends in Melbourne and Cairns. We had to book somewhere to isolate as we could not stay with our friends in Sydney and Melbourne then Australia went into total lock down so we spend the rest of our time with our friends in Melbourne once we had done our isolation. We then found out that our flights to Singapore and was cancelled so had to try and rebook flight home and found flights with Check My fares direct to London Heathrow with Air Sri Lanka - these were also cancelled without any notification form anyone. We eventually found flights with Air Qatar via India which cost us twice as much as our previous booking. We are still chasing Opodo. We did receive a refund but were not told what for - money just went into our credit card and i have tried to contact Air Emirates which flight this was for but without any success, I phone Opodo several times a month and have to force information (which is very little and changes each time I speak to someone) trying to find out who I am waiting to refund us, for which flights I have been refunded and why this refund is for only one flight. i am also chasing check My Fares via email but just get a stock reply saying my refund is being processed and they are awaiting the flight money from Sri Lankan Air. This is costing me now end of worry and time and have had to borrow money from my family members to cover the expenses I have accrued because our flights were not cancelled prior to travelling as we would not have gone during this time if they had. I need all information about how much I will be refunded and for what to pass on to my holiday insurers before I can be reimbursed for the money we had to pay out due to this total fiasco. I realise that the pandemic has caused unprecedented chaos to the air industry but I think over tow years to cort out refunds is more than enough time and I am beyond frustrated and angry at this lack of customer care and service

I cancelled my booking (flight) and I got a message from opodo that they already refunded my money and it says I need to wait for 3 to 7 days to goes to my bank account but its nearly 2 months now that I still haven't received the money and they keep on telling me to wait. I keep calling their customer service but they telling me to wait

My booking ref is [protected]

Last year you charged my visa account for annual membership. I wan not aware that this was going to happen. I tried to get a refund but you would not allow this.

Therefore I paid a annual membership when no one was flying.

I cancelled my membership at this time as was not happy with your service.

I was assured that the membership was cancelled and that I would not receive any more charges as the account was now close.

I have had no further notification from your company regarding changes or anything else. ;

This morning my visa account has a pending charge on it from your company for further members.

I cancelled this membership last year.

Please refund this charge to my visa account as I want nothing to do with your inadequate company and service.

Thank you

Julie Maher

[protected]@gmail.com

Booking reference [protected] D Canavan

We booked 2 seats return flights from Perth, WA to Glasgow back in 2020.

Opodo cancelled the flights and despite trying repeatedly we did not receive the required refund and were maneuvered into accepting a voucher for flights to the £1319.78 paid.

We also bought an insurance policy to cover cancellation risk. This was from Opodo also, however as they refused to honor that policy I have asked them for a refund of the £62.34 premium. They have blankly refused.

To whom it may concern,

BOOKING REFERENCE : [protected]

Our outward flight with Ryan air - booked through yourselves was not an issue for checking in online, however our return flight from Alilcante to Leeds Bradford was nothing short of stressful.

Having received an email from Ryan air regarding our return flight we were advised that we would need to complete an online verification at the additional cost of 0.35p/ which I paid. However we were still unable to check in online where we would get as far as the liveness check. at which point I wouldn't proceed any further.

On arrival at the check in desk we were then penalised for being unable to check in and forced to pay an additional fee in order to board our flight.

Additionally we had requested seats together, which we had paid for on our outward flight from Leeds Bradford to Alicante - only to arrive at the boarding gate and notice that we had been allocated seats that were not.

Very disappointed that this was how our holiday ended, and angry with these costs that we incurred as a result and would like to make a formal complaint as well as request a refund of the fees we were charged through no fault of our own. A

Regards

Charlene Botes

I have had a long on going issue with my nephew not being able to fly from london gatwick to dubai on the 30th april 2022 and then again on 1st may 2022 when i paid extra money for him to fly the next day,

Emirates Airline have requested that you refund me- the internal booking system has a comment from emirates on the booking form. The guy at emirates is called Pretesh and i spoke to Apoorv at Opodo who said he would process my refund. Since the 1st of may, i have contacted Opodo directly, e mailed them and was told i would hear back from a senior within 72hours.

I havent heard back from anyone and i am so appauled. I have 3 kids and spent my money on this ticket and really need my refund.

reference GJ2SFW. Booking made by Sabeena Shah.

Ayaan Mahmood did not get to fly out on both days (30th april and 1st may)

Contact

sabeena.[protected]@outlook.com

+971 [protected]

Dear Opodo, I recently travelled Ireland, and having set up Prime membership I found that it has more expedient to log on personally to the carrier to check in for the outbound flight. In order to give my Prime membership the benefit of the doubt, I let it run for the check-in for the return trip. Again, I had to check in with the carrier directly.

I also found cheaper car insurance personally.

I'm not at all convinced about the benefits of Prime membership and see that you have charged me £59.99 already.

While many may have benefitted from membership, I have not.

I would be grateful if you could cancel and refund the fee.

Thank you for your service in the meantime and I do not rule out a return to Opodo prime in the future.

Thank you for your service.

Ronald Barron