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Opodo Complaints 598

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R
12:15 pm EDT

Opodo flights booked

On the 28/02/22 i booked two flights ref [protected], price paid £235.67 out bound 27/05/22 in bound 30/05/22. On the 04/03/22 Charged at extra cost of £218.00 we changed these flights to out bound 03/06/22 in bound 06/06/22, We have had no notification.Total cost £453.67 why has it cost this amount?

Today I called approximately 11.30 am. A woman named Ravina form India was answering the call. After an hour of conversation she said she will asked one of her superior to sent us the updated schedule of our flight that we asked to change on the 4th of March 2022 but until now we still have not received any email of confirmation from Opodo yet. we would like our money back in full.ASAP

Desired outcome: Money back in full.ASAP

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Update by R.j.Reding
Apr 19, 2022 10:50 am EDT

Am I getting the refund from the 27.05.2022 flight? London to Madrid and 30-05-2022 Madrid to London or do i have to contact the On wards man & BA.

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4:57 am EDT

Opodo Booking rent a car reservation id-ae769917030

I booked rent a car on 30/11/2021 from opodo website booking was confirm but supplier(thrifty) not provide the car because not provided proper reference number to supplier. after call to customer care I requested to refund full amount.

Below mail sending for your reference

opodo

Dear Rakesh RAMACHANDRAN,

Thank you for choosing Opodo for your car rental. We are happy to confirm that your booking was successful.

To pick up your car, please present this email to the supplier at the rental desk. Please also make sure to read this email along with your car hire voucher to familiarise yourself with important information about your rental.

Your booking reference number has changed from AE769562390 to AE769915590

Confirmation no.

01

Dec

Abu Dhabi Airport Counter Sky Park Plaza – T3, opp to Terminal 3. , Abu Dhabi

08:00

Desk telephone no.

[protected] /[protected]

03

Dec

Abu Dhabi Airport Counter Sky Park Plaza – T3, opp to Terminal 3. , Abu Dhabi

08:00

Desk telephone no.

[protected] /[protected]

Toyota Yaris or similar

ECONOMY CAR

Toyota Yaris

Supplier:

THRIFTY



5 Passengers



2 Bags



5 Doors



Automatic transmission



Air conditioning



Pick-up Location:

Counter located in Terminal 1 parking area



Fuel: Return with same as Pick-up.

Your vehicle will be supplied with fuel. To avoid incurring fuel charges you will need to return it with the same amount of fuel as it had when you collected it. You may be required to leave a fuel deposit reserved on your credit card that will be released when you return your car with the required amount of fuel. Missing fuel will be charged on your return. The price per litre charged by the rental agent may be significantly higher than the price at the local service station. A refuelling charge may also be applicable.

Without these mandatory documents, you cannot collect your car

-

Credit card in the name of the lead driver, with a large enough limit to cover the excess (AED3000.00)

-

Driving licence in the name of the lead driver

-

Valid photo ID (i.e. passport)

-

Present this email at the desk when picking up your car

Please see your voucher for the full list of mandatory documents

Add flight number

Your voucher

Manage booking

Access your payment receipt for this car rental

Payment Transaction Summary

Transaction Information

The charge will appear on your bank statement as: CAR HIRE

Sale Location/Country: Online

Booking Ref: AE769915590

Partner Name: Opodo Cars

Transaction Currency: AED

Transaction Amount: 287.21

Form of Payment: MasterCard

Credit Card Last 4 Digits: 0265

Transaction / Res Date: [protected]:18:24.0

Billing Information

Customer Name : Rakesh RAMACHANDRAN

Customer Email: [protected]@GMAIL.COM

Rental details

Pick-up Location: Abu Dhabi - International Airport

Pick-up date: [protected]:00:00

Drop-off location: Abu Dhabi - International Airport

Drop-off date: [protected]:00:00

The car hire supplier may ask you to purchase excess insurance at the desk. You should not need this insurance as you are covered if you add our Damage Refund Insurance.

MONDIAL

Insurance Policy

Desired outcome: Please refund full amount rent a car with insurance.

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9:32 am EDT
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Opodo Outstanding refund

Case Details

Company: Opodo

Customer Care Case Reference: 2386831

Booking Reference: [protected]

When it happened: August 16th, 2021

What happened:

1. On 2 July 2021 - we booked the following return flight tickets with Lufthansa to Munich through Opodo with reference [protected].

London to Munich - Lufthansa LH 2479 Operated by Lufthansa Cityline, Airline reference VBB6NV, 13:50 Thu, 29 Jul London (United Kingdom), Heathrow (LHR)

Munich to London - Lufthansa LH 2486 Operated by Lufthansa Cityline, Airline reference VBB6NV, 17:30 Tue, 17 Aug Munich (Germany), Franz Josef Strauss (MUC)

2. Prior to our departure I called Opodo to bring the return flight forward by one day, to 16 Aug 2021. Opodo confirmed this to me and charged me a fee of £128 for the service.

3. When we got to Munich airport on 16 August for our return flight, Lufthansa informed us that Opodo had not informed them of the change. They also said that this happens quite a lot with Opodo.

4. We had no choice but to pay for new tickets with Lufthansa in order to catch the flight in question.

5. I contacted Opodo on 24 August to ask for a refund of the additional costs incurred. That being the additional flights tickets, baggage add-on as well as the fees for the change that Opodo took from my bank account.

6. For the past 7 months (!) I have been in a constant but very frustrating e-mail exchange with the customer care department of Opodo. The tone is rude, the case officer does not understand the mechanics and duties of their industry. They kept asking me to submit more and more documents in a clear effort to drag this out in the hope that I would drop it.

7. On 4 February I received the following message:

_

Dear Customer, we have escalated your request to the financial-department and it informed us that the passanger didnot have right to have the new-ticket refund as our agent offered you a rebooking on 17/07/2021 as before yor departure.date and you have refused.

So the new.ticket -amount isnot allowed . Regards,

Customercare

8. This reply is factually incorrect, does not address the issue or actually take into account all the evidence presented.

9. It is a very clear cut case where Opodo is at fault for having charged a fee to amend the return date of a flight but failed to pass this in to the airline.

10. The refund I am seeking is: £526.13 for the new tickets, baggage and the fee of £128 charged by Opodo.

11. I have also tried to get through to Opodo by using the web service 'Resolver" but have had no reply to my e-mails and have escalated it to the highest level possible but received no response at all.

Timeline

Day 1 - 08/02/22

email sent 18:02 GMT:

"Ticket problems"

Day 15 - 22/02/22

email sent 16:02 GMT:

"Re: Ticket problems"

Day 23 - 02/03/22

email sent 12:03 GMT:

"Re: Ticket problems"

Day 29 - 08/03/22

email sent 14:03 GMT:

"My complaint"

Anna-Maria Pilati complaint against Opodo Travel Agents case [protected]

Anna-Maria Pilati complaint against Opodo Travel Agents case [protected]

back to complaint details back to timeline

EMAIL

sent on 08/02/22 at 18:02 GMT

attachments:

4993056-Opodo_Claim_LH_Aug_21.pdf [application/pdf]

If you are unable to open any of the above links then you can open the file directly from the files/sent folder contained within this zip.

Ticket problems

Dear Sir / Madam,

I am writing to you to raise an issue about a refund request.

The issue that I have experienced was: 1. On 2 July 2021 - our family of two adults and two small children booked the following return flight tickets with Lufthansa to Munich through Opodo with reference [protected].

London to Munich - Lufthansa LH 2479 Operated by Lufthansa Cityline, Airline reference VBB6NV, 13:50 Thu, 29 Jul London (United Kingdom), Heathrow (LHR)

Munich to London - Lufthansa LH 2486 Operated by Lufthansa Cityline, Airline reference VBB6NV, 17:30 Tue, 17 Aug Munich (Germany), Franz Josef Strauss (MUC)

2. Prior to our departure I called Opodo to bring the return flight forward by one day, to 16 Aug 2021. Opodo confirmed this to me and charged me a fee of £128 for the service which it duly deducted from my account.

3. When we got to Munich airport on 16 August for our return flight, Lufthansa informed us that Opodo had not informed them of the change. The Lufthansa ticket desk told us that they experience this quite a lot with Opodo.

4. We had no choice but to pay for new tickets with Lufthansa in order to catch the flight in question.

5. I contacted Opodo on 24 August to ask for a refund of the additional costs incurred. That being the flights tickets, baggage add-on as well as the fees for the change that Opodo took from my bank account.

6. For the past 5 months (!) I have been in a constant but very frustrating e-mail exchange with the customer care department of Opodo. The tone is rude, the case officer does not understand the mechanics and duties of their industry. They kept asking me to submit more and more documents in a clear effort to drag this out in the hope that I would drop it.

7. On 4 February I received the following message:

5 / 10

Anna-Maria Pilati complaint against Opodo Travel Agents case [protected]

_

Dear Customer, we have escalated your request to the financial-department and it informed us that the passanger didnot have right to have the new-ticket refund as our agent offered you a rebooking on 17/07/2021 as before yor departure.date and you have refused.

So the new.ticket -amount isnot allowed . Regards,

Customercare

8. This reply is factually incorrect, does not address the issue or actually take into account all the evidence presented. I was not offered an alternative flight as I did not ask for one. I made a change for the booking, paid for it but it was not enacted.

9. It is a very clear cut case where Opodo is at fault for having charged a fee to amend the return date of a flight but failed to pass this on to the airline.

10. The refund I am seeking is: £526.13 for the new tickets, baggage and the fee of £128 charged by Opodo.

It occurred on: 16/08/2021

This meant that due to Opodo's failure to communicate the change in return departure date to the airline, we had to spend a fortune on new tickets and had to waste hours in communicating with a totally inept and unqualified customer care team.

An apology and a full refund.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully, Anna-Maria Pilati

Booking Reference [protected] Customer Care Case Reference: 2386831

Flat 89,

York Mansions Prince of Wales Drive SW114BN

6 / 10

Anna-Maria Pilati complaint against Opodo Travel Agents case [protected]

back to complaint details back to timeline

EMAIL

sent on 22/02/22 at 16:02 GMT

attachments:

5021013-Opodo_Claim_LH_Aug_21.pdf [application/pdf]

If you are unable to open any of the above links then you can open the file directly from the files/sent folder contained within this zip.

Re: Ticket problems

Dear Sir or Madam,

I have contacted your customer services team with my complaint, but have not yet received any form of response.

Therefore I am following up my original communication in the hope that we can achieve a resolution. As I am sure you understand, the situation as it stands is very frustrating and I would be really grateful if we could move forwards towards a solution.

Yours sincerely,

Anna-Maria Pilati

Flat 89, , York Mansions, Prince of Wales Drive, SW114BN

7 / 10

Anna-Maria Pilati complaint against Opodo Travel Agents case [protected]

back to complaint details back to timeline

EMAIL

sent on 02/03/22 at 12:03 GMT

Re: Ticket problems

Dear Sir or Madam,

I have contacted your customer services team with my complaint, but have not yet received any form of response.

Therefore I am following up my original communication in the hope that we can achieve a resolution. As I am sure you understand, the situation as it stands is very frustrating and I would be really grateful if we could move forwards towards a solution.

Yours sincerely,

Anna-Maria Pilati

Flat 89, , York Mansions, Prince of Wales Drive, SW114BN

8 / 10

Anna-Maria Pilati complaint against Opodo Travel Agents case [protected]

back to complaint details back to timeline

EMAIL

sent on 08/03/22 at 14:03 GMT

My complaint

Dear Mrs Dunne,

I am writing to you in your capacity as Chief Executive Officer at Opodo to complain about a grave issue with your customer services team.

I have been working on an equity trading floor for 20 years and I can fully sympathise with the stresses and the task overload in times such as the travel industry has experienced.

However, I would expect an issue that occurred in August of last year to be resolved by now.

I have already raised my issue within your organisation directly and through 'Resolver', but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.

As I am sure you understand, this is now becoming very frustrating as I do not feel that the responses I have received match the expectations I had from your organisation.

Yours sincerely Anna-Maria Pilati

Ref: [protected]

Address: Flat 89, , York Mansions, Prince of Wales Drive, SW114BN

9 / 10

Anna-Maria Pilati complaint against Opodo Travel Agents case [protected]

10 / 10

Desired outcome: A full refund of £526.13

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8:08 pm EDT
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Opodo Flight change by airline airasia

opodo original booking ref [protected] no email from opodo about change in flight new detail now

Airasia PNR:P2L7VP

PAX: johnson/robert//quimpo/janet

Original:

KLO-MNL

Z2714

2022/03/28 22:25:00-2022/03/28 23:30:00

Rescheduled to:

KLO-MNL

Z2716

2022/3/28 16:30-2022/3/28 17:35

this flight is no good for me i try to request cancel flight and put money into Airasia travel fund neither Airasia or Opodo will let me do this. Impossible to contact either companies by email only by those stupid useless robot bots

regards Robert Johnson email [protected]@hotmail.com

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5:16 am EDT

Opodo Opodo

I paid $684 for flights. I have was told I would get a credit as the flight was unable to be made due to covid I have been calling for nearly a year to rebook flights. I continually am told they will get back to me, either transferred and hung up on or put on hold and left on hold for hours. Qantas confirms I have an open ticket to rebook yet Opodo do not do it so they have taken my money with no service.

Desired outcome: Refund or ability to use credit

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12:00 pm EDT
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Opodo No customer service!

I have made a request to change some passenger details on a flight. You cannot call and agent as the message is that your call is not close enough to the departure date, yet I have 6 days to go. Their chat/message line replies with the same message, please wait 24-72 hours and we will email you. No email ever comes. Worst customer service. I will NEVER book with Opodo again.

Desired outcome: Change of first name for child on the booking

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6:10 pm EDT
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Opodo Payment not received

PLANE PARIS TO PUNTA CANA

Saturday dec 11 2021 - Thursday dec 23 2021

Reference reservation Opodo : [protected]

Reference company plane : Q55SJ6

INCLUDED HOTEL

Be Live Collection Punta Cana - All inclusive

Cabeza de Toro 23000 PUNTA CANA

Reference reservation : [protected]

Room 1 : Superior Deluxe Swim Out

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9:26 am EDT

Opodo Invoices

Why this platform still exists? How can you proceed with a transaction without offering an invoice? This is so illegal!

I purchased flight tickets using my company's credit card. It was my first time using Opodo, and I was "delighted" to save a few euros. I had no idea that once the confirmation was received and the money was deducted from my credit card, I would not receive an invoice... Despite the fact that I made numerous demands for evidence of payment, no one responded.

This should not be normal . Every service you receive in our world comes with an invoice or receipt.

This platform should not exist, and I can't believe no one has taken legal action against Opodo to correct this.

Desired outcome: I would like an actual invoice.

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9:05 am EST
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Opodo My refund on unused flight tickets

I had bought a ticket to London departing Namibia, transitting through Johannesburg and Doha to London.

I only managed to board one flight which was from Namibia to Johannesburg. I was told I couldn't board my connecting flight (Qatar).

I then slept 4 nights by OR Tambo international airport in Johannesburg, on the floor with no access to food or bathing facilities.

I filed a complaintbut to no avail.

Opodo's customer call center number is from the UK, it's costly for me to call abroad from Namibia this making it very difficult for me to follow up on my issue.

They are however quiet over all this.

It saddens me how I had to spend so much money for no service at all.

Desired outcome: Please refund my money.

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2:31 pm EST

Opodo Wrong flight information - Can't board

I've bought a flight for this Sunday, 13 March 2022, from Porto (Portugal) to Salvador, Brazil with 2 flight companies envolved - All of them giving different information and the problem is, they changed the 1st flight to a time where I cannot pick the 2nd flight. Tried to call and no one answers or hangs up after a while, don't know what to do, please help.

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3:13 pm EST
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Opodo Fight ticket

A booking with Opodo, travel organization no. [protected], on 02/17/2022 was recorded incorrectly: one person with 4 suitcases instead of 2 people with 4 suitcases. Opodo staff recommended and promised refunds if canceled and re-reserved. The price was 426 CHF. It has been done. Now the Customer Care Opodo writes, these were service fees and they will not refund a sum of 426 CHF or less.

Is it legal? Goods can be returned within a period of time and the full price will be retained.

Thank you Ilka Hediger

Inclosure:

From Opodo advertising:

KOSTENLOSE UMBUCHUNG INKLUSIVE!

Buchen Sie mit Flexibilität

Dank unserer Vereinbarungen mit den Airlines können wir kostenlose Umbuchungen für alle Flüge mit diesem Symbol anbieten.

KOSTENLOSE Umbuchung inklusive

Jetzt buchen

Desired outcome: Please refund

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10:55 am EST

Opodo Flight Booking Reference: [protected]

REQUEST FOR IMMEDIATE INTERVENTION FOR FULL REFUND FROM OPODO – LUFTHANSA (P7PR4M)

1. On the 9th February, I bought tickets for 4 people (My family and I). I saw that the terms of purchase clearly indicated on Opodo’s website that the purchase is subject to the airlines (travel suppliers) conditions (see appendix 1). I immediately reviewed the conditions from Lufthansa (The airline I chose) and saw that I had 24 hours to review and cancel for a full refund or change(see appendix 2).

2. The intention is to book for my Dad’s 80th birthday event holding on the 30th July, 2022 in Nigeria. I planned to book as follows

LHR – LOS – 24/7/22

LOS – LHR – 3/8/22

3. I did the booking at 5.31pm on the 9th of February (See Appendix 3). On getting the email confirmation I discovered that there was a mistake of swapping the departure leg and the arrival leg as below:

LOS – LHR – 24/7/22

LHR – LOS – 3/8/22

I cannot explain how it happened. Immediately, I went back online to cancel and I got an email confirmation that it is being processed at 6.23pm - within 1 hour of booking. (See appendix 4)

4. On the 10th February – I received a call from Opodo saying they want to refund about £1,248 out of £3,374.27 that I paid. I refused and insisted that I want a full refund so that I can rebook the correct flight. He said this is the airline policy and I said no because my findings had already confirmed that Lufthansa gives full refund or free changes for tickets bought in less than 24 hours without any charges. Mine was cancelled within 1 hour!

5. The same day, I called Lufthansa directly and they said it is a straightforward issue and that since I cancelled within 1 hour, their policy is full refund (see appendix 2). And that if I had bought directly from the airline, they would have processed the refund or rebooking already (no questions asked). I was asked to revert to Opodo to confirm that the airline has no objection to the full refund so I can do the correct booking of LHR – LOS and return of LOS - LHR.

6. I have called Opodo over 15 times and Lufthansa over 2 times but all I got from Opodo was that the only option is that the ticket would be left open. Lufthansa has maintained to me that I should get a full refund particularly since I still want to fly the same airline and I had cancelled immediately I realised the error and want to use the refund to buy the correct booking that leaves from London.

7. Please, we live in London. My family and I have not seen my parents in 7 years. We need to attend his 80th birthday. We have been saving this money for some time as to ensure we make this occasion. All we are asking is that OPODO does what is fair and right particularly since Lufthansa has no objection to giving a full refund and we qualify for a full refund.

PLEASE HELP! HELP NOW

Thanks

Adebanke Olatunji

Desired outcome: To be issued a full refund so that I can book my flight

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5:54 pm EST

Opodo Flights refund

15th November rang to change flights with flexi ticket. The guy was very helpful and stayed on the phone and did it with me. He said as long as its within 60 days of the original flight its fine and I will be refunded the difference. I was assured that i would receive the money within 2-3 weeks and that’s all I need to do.

4th December- called and the lady was apologetic and said she would put it through as urgent and should be in my account within 10 days.

14th December- no money, called and the guy again very apologetic, said Opodo had received the refund but it was the wrong amount so he sent it back to the airline for the correct amount, it should be with me by Christmas

26th December no refund so I called, a lady said its taking 3 months for refunds, which no one had ever told me, but then the phone cut off so I called back and got told something completely different and the refund should be with me in 10 days. I Asked to speak to manager which got declined.

10th Jan no refund- I called again, they very apologetic he said there had been an error on their side but it was processing now and should be there by end of January. Denied being spoken to by manager again. Lots of reassurance given.

31st I called- was told the payment was there and it was showing as pending so there isn’t anything else he can do at present so the money should be in my account by Monday. We were told The Manager was busy and wouldn’t speak to us.

Monday feb 7th came and no refund.

I eventually called back on the 13th feb after getting the courage and was advised i need to go through my insurance. Not one single person had told me to do this before with all the above phone calls. So I immediately put a claim in, and the next day (15th feb) I got an email from the insurance company saying my claim was denied as the new flight wasn’t within 60 days of the original…which it was as I did this over the phone with Opodo and it’s 58 days. I tried to call the insurance company and all phones are closed due to covid.

On the 16th feb I rang Opodo and asked to speak to manager and immediately got hung up on.

I rang straight back and spoke to someone who put me through to another department for a manager and then to another department. There was still no manager to speak to. The person on the phone chased up the refund. Advised i need to call the insurance company, I advised the number is closed because of COVID. He provided me another number but I refused to hang up in case this number didn’t work. Eventually he said he will get a manager to refuse my case and call me back within 8-12 hours. I received no phone call. I also range the other number he gave me for the insurance company, it was a number for a completely random and unrelated number. Numbers below;

[protected]

[protected]- nothing to do with europ

In December i had to make an additional phone call because i was signed up to Opodo prime membership without my permission and money started to go out of my account. They then signed me out of this and i got a refund for the prime membership.

Desired outcome: My refund of £613.26

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3:29 pm EST

Opodo Refund on my flight ticket

A flight was booked for November 15th, 2021, for two people travelling to Newark, America @ £848.59 including extra 23kg each to check in.

Ref. [protected]

Airline ref. NYU92W

We were later informed that the flight has been cancelled by British Airways and was advised to rebook. I rebooked one and requested a refund for the second traveller @ £424.29 (half of £848.59). I was promised a 72-hour response and that money would be paid back into the card used.

Several attempt to get the refund failed as I was always assured of another 72 hours after each call. The last conversation was on Monday January 31st and was promised a refund by February 8th, 2022. I threatened to report the matter to an ombudsman should the promise failed.

This is the 14th, no payment nor contact from Opodo.

May I please have my money refunded please? I’ve already reported you to Resolver and British Airways.

Desired outcome: My full refund please

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1:27 pm EST

Opodo Not receiving my refund

Bought flexi ticket with Opodo which I used to change my flight to Dubai. I did this 15th November, I was told I’d have a refund in 2 weeks.

I waited 2 weeks and no refund came so I called back. They were very apologetic and said they would process it as a matter of urgency and I should receive in 10 days.

10days came by mid December and no refund. I called back and again he was very apologetic, he said they’d received the refund from the etihad on the 4th December but it was incorrect and they sent it back. He assured me I’d receive it by Christmas.

Christmas came and went and no refund so I called back. Again very apologetic and I was assured it was being processed it would be in by 10th January.

10th January no refund so I called. Again he was very apologetic, I asked to speak to a supervisor which got declined as it did on the last call. He admitted there had been an error made by the company but they have sorted it and I’d receive the refund in 10 days

Again 10 days came and went no refund. So I called again. Asked to speak to a supervisor. They said he was on a bother call, but they could see the refund was pending and it should be in the following week

Another phone call, more false promises and here I am still with no refund

Desired outcome: I just want my refund as promised

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1:21 pm EST
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Opodo flight information resulting in missing a flight and having to pay 800 euro to another airline to get home

Case no - 2458867 already lodged with Opodo- receipt email recieved

Dear Sir/Madam,

I recently had a very frustration and extremely expensive experience with your airline. I feel I’m owed compensation from Eastern Airline for my expenses.

On Monday 26th July 2021, my partner and I were confirmed on Flight T30865 from Southampton to Dublin return. After nearly two years of working tirelessly through the pandemic, for the NHS, as a Nurse, wanted to get away for a couple of days. As it was also my partners, Keith Tuck’s, 60th birthday, I wanted to surprise him with a trip to Dublin. Having been afraid to fly my whole life it was a very difficult thing for me to do.

The delay on the way out from Southampton, meant I had to ruin the surprise and add to my anxiety. As we were not given any explanation in the text. I was left to worry about what could have possibly gone wrong. We made it, eventually, later than planned. Disappointingly we had to change our entertainment to suit.

However, our confirmed flight home was a completely different matter. We were scheduled to depart from Dublin at 15.30 on Friday 30th July. At 09.30 hrs I received a text to say our flight had been brought forward to 11.01 hrs. Again, with no explanation as to why. As we had been staying a good 30 minutes from the airport, we rushed to throw our clothes in our bags and without time to shower, jumped into a taxi. We arrived at the gate at 10.15 hrs. Surprisingly, the gate was closed and with no staff to explain the situation, we were left trying to get answers from ground crew from other airlines. Who just didn’t care, and why should they? I would have been blaming myself, if it wasn’t for the fact a family of four were in the exact same situation. Moreover, I had to cancel our booking for lunch. What was meant to be a relaxing last day was replaced with a stressful morning or trying to get back home to our family. We were informed the next flight to Southampton, with your airline, wasn’t until 8th August.

Eventually, we were told our ONLY option was to buy ANOTHER ticket, from ANOTER airline. Finally, we were confirmed on BA flight BA0827, which cost a further 888.76 Euros which could only get us to Heathrow. We then had to rely on family to pick us up from Heathrow to get back to Southampton, where our car was parked. I find this level of service, or lack of service completely unacceptable.

We had a contract. I built my partners surprise birthday celebration around the time advertised and accepted by your company and myself. I have checked with a company who inform me that under the EU regulation EC2621, I’m entitled to at least £250 per person compensation. Moreover, I would like the extra flight money I had to pay, 888 Euros, reimbursed. I also feel two open tickets to anywhere in Europe would be a reasonable goodwill jester, under the circumstance.

I look forward to your reply, in writing, no later than 30th September 2021, to confirm I will be compensated for this distressing experience. If I don’t hear from you, I will not hesitate to report you to the appropriate authorities.

Yours in complete dissatisfaction,

Desired outcome: Refund of the excess 800 euros for the alternative flight.

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3:42 pm EST
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Opodo Negligence

I was declined to board the flight with Emirates last December 16, 2020, due to some reasons which I was to fly to Manila Philippines, the government mandate was either old Philippine passport or birth certificate which I was able to show the birthcertificate but Emirates ground staff still declined me, I have phoned Opodo, and informed them of my situation and they adviced me to ask the ground staff to sign in their system that I did showed up, however I have been in contact thru phone with Opodo promising me a refund until this month they told me that the Emirates said I was no show which as far as I am concerned the Opodo should have liased with the Emirates as well, as I did told Opodo and phoned them how many times last December 16, 2020, of my situation and saying that they told me to tell the ground staff officer to sign in their system that I am not no show, and as proof that I was there is that ground staff officer I have spoken to was a Male and Female. I hope you could help me, in which as far as I am concerned how could they say I was a no show in which Opodo agency should have followed it up as well

Desired outcome: I want a refund for my air fare

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7:32 pm EST
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Opodo Cancelled flight refund

I originally booked a flight in January 23-01-21 . latam airlines cancelled the flight.i tried to rebook via opodo however they was of no help all flights was twice the price so I rebooked via another independent agent
I asked opodo I wanted a cash refund as I did not want to use them anymore
They said, and it shows on my opodo app that a refund request has been put in place however this is not true as I have spoken to latam airlines and they have not received any information or details concerning my refund.
I would like opodo to just simply forward my refund request for latam who are awaiting for my refund
Flight booking reference is [protected]
Airline booking reference EQTWSM
PLEASE can you help and give your attention to my case
Kind regards
Mark Anthony beck

Desired outcome: Opodo to forward my refund request

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6:04 am EST

Opodo Baggage Alowance

Prior to booking the ticker on their website, it said that I will have Check-In Baggage for every Adult. Once I paid for the ticket, it turns out i have 0 Baggage for everybody. When i raised the complaint, i was promised 70kgs for all of us 4, and had to wait 24hours. 1 week later, this is still not reflected on the Airline. Whenever I Call Opodo, they confirm the promise they made of 70kgs, but after 1 hour on the phone, would say at the end that there is 0 baggage and we have to pay for extra. when I asked for a supervisor since they are giving me false promises, they would put me on hold, and drop the line. this has happened twice now. Their VIP Priority Customer service line would put you on hold for a long time and hope you get tired of it and put the phone down. disgusting.

17-01-2022
Rep Name: Shirley, Rahil
LHR to MNL
MNL to LHR

Desired outcome: Give me the baggage allowance your website promised prior to booking.

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Update by Karding
Jan 17, 2022 7:08 am EST

called another two times, spoke to a Matthew and Kush, both of whom dropped the line once again when i asked for a supervisor. they have also logged into their notes that I was able to speak to a supervisor, even though I never spoke to a single supervisor.

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8:31 am EST

Opodo Cartes d'embarquement non reçues par opodo vol raynair 09/01/22

Le site d'OPODO ne nous a pas permis d'accéder à la carte d'embarquement de Toulouse Matabiau le 9 janvier 2022 Bidois Anne référence réservation du vol OPODO [protected] DDH1WA et Bidois Audrey réservation OPODO [protected] - Référence de la compagnie aérienne FGEK3R en direction de Edinburgh. Une fois à l'aéroport, pour pouvoir embarquer, nous avons dû payer 55 euros chacune à Raynair soit 110 euros dont vous trouverez le justificatif en pièce jointe. Nous demandons à OPODO ou Raynair de nous rembourser ces dépenses non prévues. OPODO, n'ayant pas les cartes d'embarquement, l'opérateur OPODO que j'ai eu en ligne aurait dû nous donner l'adresse mail de Raynair afin d'avoir un accès direct au vol et demander nos cartes d'embarquement. Au contraire, l'opérateur d'OPODO a coupé la discussion et nous a envoyé "balader" sans aucune explication. Le slogan d'OPODO Prime "Les prix les plus bas, sans surprise". Quelle ironie ! Nous souhaiterions être remboursés. Merci de bien vouloir prendre notre plainte en considérations. Notre adresse mail ajl.[protected]@orange.fr.

Desired outcome: Remboursement des 110 euros OPODO Prime

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Update by Anne Bidois
Jan 17, 2022 4:57 am EST

Bidois Audrey référence réservation OPODO [protected] Vol Edimbourg Toulouse le 09/01/2021
Bidois Anne Référence réservation OPODO [protected] Vol Edimbourg Toulouse le 09/01/2021 Référence compagnie aérienne DDH1WA
OPODO ne nous ayant pas donné les cartes d'embarquement, nous avons dû payer 55 euros chacune soit 110 euros au comptoir Raynair de l'aéroport pour pouvoir embarquer. Je vous ai mis en copie une photo du site qui s'affichait sur le téléphone. Par ordinateur, le matin même alors que nous devions les recevoir 12 heures au minimum avant d'embarquer le site ne nous permettait pas d'y accéder, l'opérateur d'OPODO que j'avais en ligne et à qui l'expliquai la situation, m'a raccroché, interrompant notre discussion. Si OPODO n'avait pas en sa possession nos cartes d'embarquement, ils auraient dû nous diriger vers Raynair afin que nous puissions accéder à leur site bien avant d'arriver à l'aéroport et avoir accès à nos cartes d'embarquement. C'est pourquoi nous portons plainte contre OPODO pour services non rendus et slogan mensonger "OPODP prime, les prix les plus bas, SANS SURPRISES". Mon adresse mail : bidois.anne@gmail.com

Update by Anne Bidois
Jan 15, 2022 8:33 am EST

Nous vous envoyons également une copie de ce qui nous est apparu lorsque nous vouions accéder aux cartes d'embarquement.

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Overview of Opodo complaint handling

Opodo reviews first appeared on Complaints Board on Jan 31, 2011. The latest review Customer Service was posted on Sep 11, 2024. The latest complaint Reissue of airline ticket by Opodo was resolved on Aug 27, 2024. Opodo has an average consumer rating of 1 stars from 600 reviews. Opodo has resolved 55 complaints.
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  1. Opodo Contacts

  2. Opodo phone numbers
    +44 800 368 3866
    +44 800 368 3866
    Click up if you have successfully reached Opodo by calling +44 800 368 3866 phone number 390 390 users reported that they have successfully reached Opodo by calling +44 800 368 3866 phone number Click down if you have unsuccessfully reached Opodo by calling +44 800 368 3866 phone number 639 639 users reported that they have UNsuccessfully reached Opodo by calling +44 800 368 3866 phone number
  3. Opodo emails
  4. Opodo address
    26 - 28 Hammersmith Grove, London, W67BA, United Kingdom
  5. Opodo social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 12, 2024

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