Opodo

Registration number [protected],Zhanna Horn

I booked 2 tickets Madrid -Istambul-Deli-Goa-Madrid.Paid 2,589,62 Euro for 2 tickets including Insurance for cancellation and medical assistance (32 Euro each 0 64 Euro total) and 6 seats for 3 flights, 2 each flight). Right after booking I received the info that 2 seats( 1 flight) could not be confirmed because there is ni connection with airline Qatar.The money will be refunded.

Instead I have received 25,53 Euro refund of Intermediation fee,what is NOt refudn for 2 not-confirmed seats on Qatar airline flight from DOH to MADRID.

Additionally,it was taken 192 Euro for 2 insurances instead of 64 Euro from the first moment.

5 times I was talking to the agents and asking the invoice of the deal to see,how much and for what was taken.I received invoice which was not for what I paid.There is no Insurance mentined there at all and only 4 seats of 6 mentioned.Instead 237.37 Euro mentioned as Intermeditation fee(?),what is nt understandable,what it is for.

Have just spoken to two of your agents in the phillobe - the second confirmed she could see that I am a prime member but I booked my flight from Skiathos to London Cty on Tuesday 1 :15 pm and checked the invoice which showed 40£ discount for prime membership - however when it went through PayPal it did not have the discount - I was abroad and sent you email -;as to phone was expensive- when I spoke today they said I should do complaint online- this is not the first time you have done this- but have managed to sort it out one the phone - please refund my 40£ as I will take this further thanks

Booking Nr [protected]

Hi

I booked a flight via Opodo to Poland - Wed, 15th of June ( Wizz air, W6 1303) from F Chopin airport to London Luton.

I have received all the confirmations via email and followed the instructions accordingly e.g. open the opodo app, requested on-line checking.

However, till the last moment I haven't received any boarding passes.

As I was travelling from another city than Warsaw I managed to get to the airport almost 3 hrs prior the flight trying to sort out the matter there.

I have been told that now its to late for anything and in order to get ahead with boarding I need to purchase boarding at the airport for the additional fee.

I had to pay almost £40 extra for doing that.

I would appreciate if your company would explain why I wasn't able to do

it via app and pay me back the money I paid.

I am not mentioning the extra stress, as I was checking whenever I could if the boarding passes has been issued...

I

Reference: E22I0559182

eClaims portal to your Inbox (Ref. sending: [protected]).

I bought insurance via your website when booking the flights. When we couldn't make the flight I cancelled it and began trying to claim the flight costs back on the insurance. I then submitted all the literature for the insurance for them to come back to me on.

This is over 7 weeks ago now and I have heard very little. Your social media claims that its nothing to do with Opodo - unsatisfactory answer as I bought and paid YOU for the insurance. Passing this to another party is not good enough. I then complained to Europ Assistance Group over a week ago, threatening CAA action which I will happily use if you do not come through, I did receive a swift reply back saying they would try to speed things up - but subsequently nothing.

I want Opodos help - Whom I repeat I paid for insurance through their website - to get this sorted. Waiting over Seven weeks is an embarrassment to you.

Invoice request is not available? It is impossible to obtain a invoice!

Dear Complaint Handling team,

I bought a ticket from Opoodo in July 2021with £686.61 and the booking reference was [protected].

This ticket was return ticket and the start of this journey supposed to be on 25 August 2021 and return was 5 September 2021. Before I bought this ticket, I noticed that this ticket was valid for one year and traveller can change the date at any time to pay the fare difference at time of rebooking.

I, nevertheless, bought two insurances for this ticket one is ''Travel Insurance'' and another one is ''Flexible Travel Insurance'' worth £40.73 and £85.62 respectively.

Unfortunately, I could not fly due to covid restriction and spoke to opoodo customer service to keep my ticket open.

I, however, called opoodo customer service on 06/06/2022 to confirm by rebooking for 20th Jun 2022. At that time the ticket was around £700.00 information derived from Opoodo website but the customer service advisor has taken £237.59 from my card which later on I found unfair. The customer service advisor advised me to claim that money from my insurance and gave me a email id. I later on also found that that email id was wrong. I, however, searched the email id online and found the correct one. I also requested the receipt and invoice of my ticket which was not set to me either.

I, sent an email to insurance 09/06/2022 into ''[protected]@roleurop.com'' but did not receive any reply either.

The Opoodo must not take extra money from the customer apart from the fare real difference at the time of the booking and this money must be refunded to me and as Opoodo was advertising the ticket open for one year and the insurance policy reference was named after the ticket booking reference which reasonably assumed that the insurance must be valid along with the ticket and I must get my money back for the fare difference as well.

I have been conned into paying a £59.99 fee that I do not want! For Opodo Prime, I do not want it. I want it cancelled and refunded

Regarding Opodo account [protected]@hotmail.com.

A payment was made to Opodo of £714.12

(Opodo SPAIN ON 12 JUN 2021 BCC Card Purchase).

No Flight was confirmed, or booked.

There is NO BOOKING CONFIRMATION NUMBER.

Without a Booking Confirmation number they will not talk to you.

Please can they refund PAYMENT to bank account

"Mr & Mrs PJ Gould"

Sort code 20 10 53

Account [protected]

IBAN GB28 BARC [protected].

Kindly put [protected]@hotmail.com in copy.

Many thanks

Peter Gould

Hi,

Opodo reservation confirmation

[protected] - Aparthotel PYR

Fuengirola - Fuengirola

We arrived on Friday 03/06 22:30 and left on 09/06/1022 12:00 from Monday morning 06/06/2022 we woke up from noise out outside the door room 720 ,I open the door and i sow that was people doing works renovating the hallway this it was from Monday till Thursday from 08:00-18:00 every day non stop we couldn’t have lunch sleep or any other time during the day ,the air- condition was not working afte I complained about it they say will be fixed but nothing on Wednesday evening 22:30 the water was stop many of the holiday makers reported to the Reception and nothing on the morning at the Thursday morning 08:00 I realised that the water was still off I when done to the reception and they say a maintenance came in at 08:00 and his working on it water was fix at 10:20 all this has ruined our week away from rest and relax . Am expecting refund from at least five days

booking reference no [protected]

Can you please look into my case I have tried to contact via the phone but your operators don't understand my complaint.

On 13th April I was charged a fee for making a request of change of date for my daughter's ticket. I was charged a total amount of £475.69 from my LLoyds credit card ending 0843. I was contacted and told that a mistake had been made and that they will refund me full amount taken from my credit account as they were unable to make the changes. I have been informed that a refund of £405.69 has been made to my account however I have contacted my bank and they have informed me that no such payment has been received. Can you please look into what has happened to my refund.

My contact no is [protected] and my email address is [protected]@yahoo.co.uk

Has anyone noticed that there is a new fraud happening where an online merchant shows a value they will charge to your Apple Pay account but when you double click it charges a far higher amount?

This happened with me today with Opodo travel app. The amount they overcharged was 60% of the actual authorized charge. I had to cancel my card and they’re refusing to refund the money.

I am so angry. It’s a part of edreams/Odigeo which is a big company.

I was due to fly London to Bangkok on 05/12/2020 after booking it in December 2019. It was moved due to COVID and then i was given an open ticket which i asked for this to be refunded instead as used for a voucher. I then receive an email from Opodo telling me they cannot process the refund and i need to go directly to emirates baring in mind i booked through this travel agent, who are meant to handle all of this. I spoke with Emirates and they will not deal with the request as it was booked through a third party.

Opodo have been nothing but useless. They told me the re-instated the refund request on 18/05 and then told again on 07/06 there was a technically issue and they will need to do the request again.

The company are nothing but a scam and i have no choice now but to seek legal advice on the company to try and get this resolved.

I even took out insurance...

I booked flights to go to Sierra Leone on the second of April 2019 . Theses flights were cancelled due to covid. I have since requested a requested on numerous occasions, I still have had no refund for booked flights.

my reference number is [protected]. My next step is to seek legal advice.

Carol McGloin

flat 1/2

32 Windsor street

G20 7NA

[protected]

Paid 831.06 for flights for 2 people from John Lennon airport to Orly Paris for champions league final and stay at hotel Mecure Paris Orly tech, also return from Paris to Liverpool 28/05/22-29/05/22 arrived at Liverpool airport to be told we didn't exist flight had not been confirmed, after many tears we were allowed on flight with Vueling airlines, arrived at Orly airport Paris, travelled to hotel again we didn't exist, had to pay for hotel again the next morning a very wonderful hotel receptionist spent hours on the phone to Opodo customer service, who finally assured her that we shouldn't have any more problems getting on the flight home, not true, once again we didn't exist, we were not allowed on flight, numerous phone calls getting cut off promises about supervisors etc, total nightmare had to book Eurostar and get a relative to pick us up from London we arrived home at 5am this firm is horrendous they don't give a damn completely ruined our weekend since then I have phoned numerous times only to be promised again that they are looking into it and to expect emails /phone calls etc these never materialize, worst customer service ever

booking ref No [protected] dated 17thOct.2021 [protected]@hotmail.com

On 28th January I booked flights from Heathrow to Washington DC with Opodo, flying out on 10th May 2022 returning 17thMay. Flight numbers LH9260 and LH9276. My Opodo reference number is [protected]

At the time of booking I paid to reserve two seats on each journey. When we got to the flight United Airlines had no record of our seat reservations.

When we returned I contacted United and they checked their records and could not find our seat reservations, they were never requested.

I paid Opodo for a service I did not receive.

I made a booking and payed for a flight from London Heathrow to Tel Aviv scheduled for June 9th, but the booking was cancelled within an hour of making, and I received an email I would not be charged, but if I was, I would be refunded by Opodo. Well, I have not been refunded, and it's impossible to call anyone (the number provided by the Opodo website for UK cal centre is an unrecognised number). I want my refund. My bank has been charged and I want my money back. Flight reference number: [protected]

We booked a flight with Wizzair back in Febuary to return from Larnaca Cyprus on the 8th of May 2022, i then received a text message from Opodo to say our flight was cancelled, and that we were entitled to a full refund, we have not had any moneys back approx £400 so i contacted wizzair who told me that my refund was paid back to Opodo, in march we are unable to contact Opodo as they do not have any UK contact numbers or e mails,

Booking Ref [protected]. Flight number Q9L5WL. for three passengers.

Hoping for help with this .

Mr d major email [protected]@hotmail.com.

A booking (booking number: [protected]) with Opodo didn't go through and while the mail I received said they didn't draw any money from my account, they sure did. There is no way to contact them on their website and I can't get my money back.

I wanted to change my Gatwick to Newquay flight to an earlier flight the same day. I tried contacting them on 3 different numbers during the week before the flight. On each occasion I was disconnected as my booking reference from the Opodo email was not recognised. It was impossible for me to actually get through to a human. I also tried ringing edteams but again to no avail. I contacted the airline (Eastern) but they could not change my booking as I had used a ‘3rd party’. As a result of Opodo blocking me talking to someone, I was forced to buy new tickets for the earlier flight.