The complaint has been investigated and
resolved to the customer's satisfactionResolved OneAssist — cancellation of one assist - service - cust id : 1063434
resolved to the customer's satisfaction
Dear Sir / Madam,
This is Govardhan . G
My Customer one asst Cust id : 1063434
Mobile no: [protected]
I here by inform that, in my credit card account on 13.06.2017 Rs.1799/- has been debited, due to ONE ASSIST renewal.
Kindly note : I didnt received any intimation / Approval or any phone calls or mail regarding this renewal. Without any information they directly debited in my credit card account.
Kindly note : on 13.06.2017 there is no limit in my card account. In this case how they suppose to debit the amount in my account ??? Now my account is showing as negative balance. based on this case my account has gone over due and the over due charges has been debited Rs. 575/- totally Rs.(1799+575) 2374 /- (Two thousand Three hundred and seventy four only).
Kindly note : I am totally disappointed with this ONE ASSIST services for the below reasons.
1. They are not responding my calls
2. They are not giving any contact details to sort out this issue.
3. They told for call back from our team with in certain time. but still I didnt receive any phone calls messages etc.
So finally I decided to discontinue the service of One Assist. I dont want any further explanation/convincing etc.
Kindly close my one Assist service and refund the above said money without any delay. If I will not be getting refund from your side I am sure that I will definitely close my credit card account without paying any dues / outstanding.
Please find enclosed credit card statement. for the above transactions was happened for your reference.
Kindly go through it and refund the money otherwise I will go by the legal action about this One Assist.
The complaint has been investigated and resolved to the customer's satisfaction.