The complaint has been investigated and
resolved to the customer's satisfactionResolved Oncor — poor customer service/lying to customers
resolved to the customer's satisfaction
My lights went out aroud four or five am. I called my electricity provider prepared to make a payment only to find out that making a payment was not the problem and I was advised to call oncor. Oncor stated that they will send someone out and they should arrive by ten am. No one came. I called back and was advised by a supervisor that someone had been to my residence. I was at home all morning having my front and back yard done and saw no one from oncor. I advised the supervisor of that and she insisted that someone had came out at 8:45 am. Then she told me to call an electrician. I was irate and started to yell and shout. No one had came out in the first place I told her, so how did they know if I needed to call an electrician or not? She argued back and forth with me for about an hour. I finally spoke to a regular agent and was advised that no one had came to my house and that the first one was on his way. Upset and furious, I was. About 2:00 pm someone arrived and come to find out the meter was burnt from the inside. That supervisor should be fired. First she lied to me continuously by stating that someone had been to my residence twice and was not going to come out again. Then she told me to call an electrician, which would have been a waste of money that would not have been refunded. After telling her that the meter was burnt and it was their fault she tells me that they can not actually tell if someone had been out, they can only read the notes on the account. This lady almost had me waste hundreds of dollars by having me call an electrician to my house. My lights were out for about ten hours and not once was an apology given for giving me false information and putting me through the s#t I went through. Oncor has very poor customer service and should hire better trained supervisors.