I am venkatesh. Me and my wife moved to pa from ct 1.3yrs ago. After a month of moving, a sales man from direct energy came to our house when I wasnt even there at home. They said to my wife, like they spoke to my friends in next apartments. They just signed for this and you can also sign for this wonderful service, where you can pay very less (Aprox $40 difference) from what you are paying. My wife initially said I am not at home please come back later. But that sales guy didnt go and started talking about your friends from nearby apartments already signed for this and getting this advantage. Please dont miss this opportunity. And finally they confused her to make her sign an agreement. And it seems they called a number and asked her to say 'ok' for everything the person in other side ask. She is new to us and she didnt understand what exactly they spoke.
After that sales man went, we received 2 nest devices for adjusting temperature. I called them immediately and asked, we are not going to use this direct energy. Please take it from us. They said, it is just a service we are offering, since you accepted direct energy. Its completely free of cost. Then after multiple calls I left arguing with those guys. After 1.2yrs we moved to some other community due to project change, where they dont have peco and direct energy services. Immediately in a month, we received a mail from collection department, such as I need to pay $400 for the 2 devices, since I broke the contract of 2 yrs. And I am getting continuous calls from these collection agency, stating you need to pay $400 for 2 devices, since there is a 3yr agreement I signed and I disconnected in the middle.
This is totally ridiculous and direct energy is money minded scam. I see difference in communication between them. Some stating 2 yrs agreement and in call, they are saying 3 yrs agreement.
I am definitely going to raise it to next level. This is the starting step.