DTE Energy
reviews and complaints

We have one of those "whole home protection" plans with DTE. We hardly ever use the darn thing, and it is expensive, $70 a month. But, you want to be prepared for emergencies, right?

Well, last night we had a little flood under the kitchen sink, turned out the hose connected to the dishwasher was leaking. I called DTE, and they sent a plumber, turns out it isn't covered and they gave us a quote of $190. To repair a HOSE.

Even though the plan covers the repair of the dishwasher, and it covers plumbing in the house, SOMEHOW this hose is not covered? I mean, are you even serious right now? $190?!?! We can get a new danged dishwasher for $500.

Needless to say, I canceled the whole plan, told them off, and we'll probably go with Progressive for almost $30 less per month for the same plan.

The NERVE of these insurance companies, they are out of control.

I'm a retired heating contractor. They don't even use an electrical meter to see if the part their replacing is bad. They are what we call part changers. Now by the time they got to the third part they thought was bad, they said we have to order the part. I didn't hear from them so I called the company that DTE sent out and they said we can't get the part. So being in the business I called around and found plenty of parts in stock including Wolf stove the manufacturing company.

So I called DTE back and they said SORRY. Here is the problem, when the parts are so expensive these companies will no honor DTE contract and will back out. But DTE won't back you up ether. BECAUSE DTE is GIGANTIC AND THEY DON'T HAVE TO! So I'm paying privately to have this repaired.

Hear it is in a nut shell, if your considering any home warranty don't waste your time. This has happened to me twice with them.

The first company was A.J. Appliance in Fraser Michigan.

In July 2019 I moved out of Parkwood Manor. I requested for the service to be shut off at the above address. It was not shut off and charges accrued totaling over 6,000 dollars. Now I am in the process of moving in November of 2022 and cannot move into the unit because this bill. I tried to apply for programs and was not eligible after submitting my paperwork.

At one point I was behind in my bill last year. Now every bill I receive I get a shut off notice with the bill stating that services will be cut off by the 28th. I had to pay my tuition this month but was going to get a paycheck on 8/4 but they shut my bill off today 8/3 for past due $122 dollars. There are people with thousands that they owe and I had to pay a reconnect fee and a $390 deposit. I am not that behind and every month I have this looming over my head. When am I going to receive my deposit back for one. I am paying my tuition out of pocket. I feel this is really horrible. I have a sick husband and I need power. I understand they want to get paid but $122 and my bill is usually due on the 4th. They do not care for their customers. I paid them $532 and now they are saying that I still owe them $154 by tomorrow.

Hi this is Salman Arafat,

I own a restaurant 5115 E 9 mile rd Warren MI 48091. I don’t have electric from July 18 2023, because someone stole my electric meter, I contacted to the planer for new meter his name Robert Cocker, he told me Monday July 24th 2023 it will take 3 to 5 business day to install new meter, still they haven’t installed my meter, I’m losing money every day, my phone number is [protected]

Hello

I called dte because they guaranteed me anything that goes wrong with my boiler they would fix. We were on a recorded line! So I wake up and there is water everywhere because the expansion tank had gone bad and was leaking water everywhere. This means we had to shut off all power to the boiler and the main water to the house. Call dte and ask them to escalate because I have children and pets. Dte finally shows up. Takes a look, doesn't touch it and is like you need to call a plumber.

Back up. A plumber, this is part of the boiler
Dte packs up, walks out, dusting their hands of the money I have paid for the protection plan. Even when the plumbers got here, they were like dte couldn't fix this. They just didn't want to. We see a lot of them doing this. Now I paid the monthly protection fee I have wasted plus almost a 1000.00 to the plumbers. So disappointed. Dte should not have these plans because they refuse to help customers!

Service man came out 01/18/23 and found that dryer needs new circuit board.

I was told for over 4 weeks that the part was on back order than on the fifth week I was told the part was no longer being manufactured and dryer could not be fix. I contacted the manufacturer myself and found out they were manufacturing the part. DTE refuse to order the part because it was outside

their network and even though the repair is covered by the plan they said there

is nothing they can do. DTE is a total SCAM.

A technician from American Appliance diagnosed my refrigerator and determine that my ice maker needed a solenoid. DTE indicated that it was not cover. It is a simple part that needed to solve the problem. I am enrolled into their ultimate plan which covers Heating and cooling, kitchen appliances, electrical, and plumbing. A simple solenoid was never mention when I enrolled into the plan. This bad business practice and a rip off.

On November 10, 2022, a DTE employee stated that all bills at 15467 Heyden has been estimated; because they were not able to get a reading. He said there has not been a meter installed since 1989. He installed a meter in the basement on the above date. We have filed complains for years about high bills, with no explanations, or corrections. Example: Once a bill was sent for $4,000. A complaint was filed, and it was taken off, only to be recent in payments of $1000 monthly. A few years ago, a DTE employee came. He said he was switching something out. Why didn't anyone try to install a readable meter then? After the meter was installed on above date, the bill went from $158.50 (Nov) to $339.55 (Dec), with no changes in household activities. A lot of the time, there was only one person in the home.

This means that DTE has been charging whatever they want. I feel that I am entitled to a refund for all of the unreasonably estimated bills, since 1989.

second payments sent by mail and not credited to my account. Sent via certified mail tracking.

Payment method used: Payment Coupon or remittance slip endorsed and mailed to DTE Energy PO BOX 740786 as negotiable instrument as instructed in the back of bill statement. I accept the full value of endorsed negotiable instrument to be applied to my account as it comes in a positive balance.

We are experiencing power fluctuations throughout the day and night. Light dim and flicker, appliances don’t seem to be running normally and the TV will pixelize or go black when several things are running at the same time.

I’ve had an Electrican check my house and he says the power coming in the house isn’t the same on both legs. One side was 121 the other fluctuated 127-131.

Friday, October 21st, DTE workers left an excavator blocking my walkway. A notice of some sort would have been somewhat appreciated. The night it was left happened to be a night that was one a the few last good weather nights of the year. Very rude and disappointing DTE workers. Also, the workers smoke cigarettes while working and throw the ends on the lawn. They also destroy the lawn as they drive over it with the excavator. It has to be a more respectful way for DTE gas line replacement workers to carry out their duties. PeriodT!

9/29/2022 2:15 PM In the process of replacing gas lines a piece of heavy equipment damaged a section of lawn. The company (Barker Landscaping) is doing the restoration work. Most of the areas that needed restoration were marked with orange paint. Those areas are being restored. The section closer to the house did not get marked and the men working the other areas refused to repair it saying "It's not marked so our company wont get paid for fixing it". This is not a large area, but I feel that I should not have to repair damage that DTE did.

I lost power for a few moments on September 19 and 20, both times happened before Noon. I called my neighbor, 2 doors down from me, and she had lost power as well on both of those days before Noon.

I have been working at home for almost 3 years. There are a lot of my neighbors who also work from home. When the power went out, even those it was only for a few moments, I lost everything that I was working on, all the Word documents on my computer, which are primarily legal documents, all gone the moment the power went out.

Please advise what the problem is? I can see a short power outage once in a while, but not 2 days in a row, at approximately the same time.

Thank you for your help!

Hello, i have a DTE power pole leaning dangerously in my yard. The power lines are almost hitting my house. There i less than 1 foot between the lines and my house at this point.

I have contacted DTE several times regarding this and have no resolution or communication with DTE for a solution.

This is urgent and a safety alert. What is going to happen when these wires start rubbing on my house?

Thank you,

Mike

I reside in a 940 sq ft apt. in Shelby Twp., MI. My electric bill has been at $345+ for months now with normal usage. This is completely unjust and needs to be investigated. My adjoined neighbors are also experiencing these high cost bills.

Home residents that neighbor our apartments with air conditioned garages and amenities are not experiencing these costs.

This must be investigated immediately and resolved.

SHELBY OAK APARTMENTS

45749 UTICA GREEN EAST

SHELBY TWP., MI 48317

We have been on the budget wise plan for years very rarelt if ever late with payment.My july bill was an actual reading for 61 dollars more than my budget wise payment of 100. Dollars when i inquired about it tehe said i was removed from budget wise because my pament was 3 days late..It was due on july 8th they received it july 11th, butmy check was mailed on june 30th and dated june 30th. I don't think it.S right that we were penalized because the postal service took 11 days to deliver a first class letter .

On June 28, 2022, I was cleaning my yard at 19720 Concord when a DTE truck backed into my fence. I am not sure what they were doing. All I know for sure is that I was working heard a crash, look up to see then running over my fence. When I spoke up they said to take it up with the company. I was not able to get a truck number or a person's name. All I have is the damage left. I have pictures if you may need them. Feel free to contact me at [protected]. I am looking forward to some help. Thank you in advance for your time.

On May the 2nd I made a payment to DTE at a payment center of $300 dollars. Then I made another payment with my debit card of $300 dollars to total $600 dollars. I entered into a payment plan which caused me to have a credit. Being that I am on a fixed income I then asked if I could have a refund of the last payment, I made which was with my debit card on the 3rd of May. I gave the correct debit information but was not refunded my money and I am scheduled to have a shut off. In these unprecedented times of hardship, one cannot afford to give away money. I implore you to resolve this issue as I am not able to pay the same bill twice.

I have lived in my house for 23 years. I have a large Maple tree in my front yard and a power line stretches across my yard approximately 10-12 feet from the tree. For 19 of those years they have just trimmed the tree around the power line and there has never been any issues.

Three years ago they changed the way they trimmed the trees. They didn't want any limbs over the lines. They literally cut half of this large tree. They grow out in a way that maintains balance to the tree. Now the entire weight of the tree leans toward my house. Ever since they cut it that way I have had two large limbs fall on my house and the trunk is starting to split due to the imbalanced weight. I addressed it with DTE with no response and I brought it up to the tree trimming company. I asked if they could just cut the whole tree down due to fear it would fall on my house on a windy day and they told me it was too big for them to cut down. They are only supposed to cut down smaller trees and if I wanted it cut down I would have to hire it out which would cost me several thousand dollars. I feel that since they created the problem they should have to resolve it.

The service I have received from DTE protection is so poor. The representative named Jasmine that I spoke to was rude and unpleasant. I then asked to speak to a supervisor, and she hung up the phone one me. I called back again and it went to the same person. I asked her why she hung up on me, and she pretended she didn't speak to me.

Couple of reasons:

1) Sometime back I had called for a furnace repair. You sent a guy who did not know what he was doing, and he did something on the furnace that was working, and not the second furnace which had the issue. Since the problem persisted, you send your senior technician, and he was the one who said that it's the other furnace that's not working. But he said that furnace can't be repaired and that it need to be replaced. I hired a different HVAC company through a different Protection Warranty plan I had, and those guys were able to fix my furnace easily which was a simple issue actually.

2) When I had added the electric protection line to my Whole Home Protection, I had specifically asked if the ceiling fans was covered, and I was told it was covered. But that the bathroom exhaust fans was not covered. I called today for a repair to the bedroom ceiling fan, and the person Jasmine told me that it was not covered.

This is NOT how a reputable company should operate. When you charge a higher premium for home repairs that the other repair companies, I would expect you to employ qualified employees that knows how to do the job which you have failed. The representatives that handle the customers calls are very unpleasant to speak with and they are rude when asked any questions. On top of that they hang up on you. You should deliver on what was promised.

I tried to send a complaint to DTE through their 'Contact Us' form, it kept giving errors when I tried to submit repeatedly. Don't sign up with DTE Protection Plan... it's a scam.

On Easter Sunday morning, April 17, I called DTE Home Protection for service on my furnace. I got an appointment for the morning of April 18. The repairmen never called my house and they never arrived. I called DTE Home Protection. Your worker reported that the repairmen arrived and they couldn't get in my house. They didn’t call me and the didn’t even knock on my door. It’s snowing as I write this and we have been very cold since yesterday morning. I’m complaining as a consumer of your service and as a senior citizen. I’ve paid for the service for years. When I finally needed service from you, you sent a company that completely failed to meet the standards you set. They couldn’t even make a phone call or knock on the door. I don’t believe they ever actually came.

Dennis McCue

[protected]