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DTE Energy

DTE Energy Company

P.O. Box 740786
Cincinnati, Ohio
United States - 45274-0786

Customer Service

+1 800 477 4747(Residential Assistance) 20 10
+1 800 947 5000(Natural Gas Emergency / Leak) 0 0
+1 800 482 8720(Landlord Assistance) 6 3
+1 855 383 4249(Business Assistance) 4 2
+1 866 388 8558(Shareholder Services) 0 0
+1 313 235 8030(Investor Relations) 1 0
+1 800 888 6886(TDD) 1 0
+1 800 556 0011(Home Protection Plus) 4 0

Complaints & Reviews

driver

This morning as I was driving to work one of you DTE drivers.in a newer white series Ford pickup did not know how to operate a dual. Turn lane from southbound Groesbeck onto. Eastbound 8 Mile and almost sideswiped me proceeded to flip me off. Then cut three other cars off causing one almost to smash into the curb. An older white gentleman the license plate number was PF 07624.

driver

home appliance repair

After paying for the home appliance program for 2 years I finally had to use it. The repair man came out to service my washer, which at this time was broke for 3 days. He said he...

[Resolved] I never signed up for dte home protection plan & i've been overcharged for several years

Someone from DTe called our residents for me to renew a home protection plan I never signed up for in the first place. I have been trying to get answers DTE person said I can only...

cutting trees and work with meters

On Thursday, October 10 the people from a cutting tree Wright Company were cutting the branches our tres inside our property. We didn't get any notification in regards of these cutting. They claimed that some note was left at our door in March but we didn't receive anything and the computer file that they showed us said a date on March but not for our house number.
This is the second time that our property has violated with the work you are performing in our neighborhood. First, the bed of plants that we have outside was dug and the frame was taken out/apart and they claimed to come back and put our plants and soil back. It was months ago and we still waiting - my plants died in the pots waiting for the people to remove the sand they left to cover the huge hole they made and put soil to replant the plants.
Now, coming to cut our trees without notification is absolutely an abuse in your side. At least a knock at our door and let us know what their were doing was a polite way to let us know that this work was going to be performed.
I was mad at your contractors because I considered this disrespectful to go on private property and cut branches on your trees without notification.
We take care of our trees and their branches every fall and we don't need intruders to do that specially without permission.

I considerer your work an improvement to the old meter and a safe to keep the cable out of branches but it is definitely a way to handle this things. The word for this is communication and you need to hire a better planer because the one you have don't think about communication and notifications.

I would have called you as I did in regards of the meter. By the way - we never received an answer from your people on the job to be performed and the way they came and destroyed our flower bed was unacceptable.
As I am sending this complaint we are still waiting for the people at least to replace the sand left in our flower bed. We don't even think that you will place it back the way it was neither to replace the plants we bough and planted.

I hope this doesn't happen again because we will go further.

Regards, Mélida Dick-Ruiz
622 Hiscock st

billing

80463 We run on solar. And we make our own power. DTE switcher our meter and now they are telling us we owe the almost 3000$. Which is faults and I have to proof. What they are doing i...

phone calls

I have repeatedly requested to be removed from the calling list, I have spoken with a Customer Service Rep and requested it. I have also went on my account profile and removed my phone number. They call 5-6 times a day, and my account is in good standing. They also text often. They call sometimes before 8:00 AM which is illegal. I have spoken with more than one person and have requested that i no longer receive phone calls and I am still getting them.

dte and tree cutting contractors

On 7-28-19 in Redford Michigan:
I came home to a burning down wire; in which my neighbor contact ed DTE who took an extremely long time getting to the scene. I was told that they were going to cut the power in order to put out the fire, have the tree cutting company cut down a few trees that hung over the wires, and DTE would return the next day to repair the main wire that was damaged by the fire. Well, 4 days has gone by and I still have wires in my yard, as well as the trees that the tree cutters stated they would remove. This time last year the same thing occurred, specifically the trees left in my yard for two months. I continued to contact DTE about this matter who continued to state that it was I who had to remove the cut tress from my backyard "I" had to pay for the tree removal. It is m y concern that the wires although not live, will be an issues if one of my children come in contact with them.

wright’s tree service

On June 29, 2019 Wright's tree service was in my front yard with THREE large trucks & 4 very large chainsaws at 7:30 in the morning!!! The trucks numbered at least 10 up and down the block so they woke up the whole neighborhood! FYI June 29 is a Saturday!!! I hope the people I hire wake YOU up at the crack of dawn after YOU worked til midnight!!! By the way they were downtown Mooreville, which has roughly 25 homes clustered together with a noise ordinance. When I got up, got dressed & went out to complain, Cole, the self proclaimed supervisor informed me that they had a job to do and I would be happy when I had power. When I told him it was illegal to even make a telephone call at that hour, he informed me that HE had made over 30 calls already this morning and I was just making that up. These jerks are within 20 feet of my bedroom!!!
When I called DTE I was told they were following through on their contract with you.
SO. YOU...DTE told these clowns they could be out in my front yard making this racket at 7:30 on a Saturday morning waking the whole neighborhood? And break the law? Is there a reason you could not have contracted these rude unprofessional blockheads to work in an area away from residential areas at 7:30 on a Saturday morning? Where they would not disturb the sleep of the whole neighborhood?

double billing, then my payment misapplied, overdraft fee incurred

On 03 June 2019 I mailed you a check, 14821, in the amount of $ 200.65 to cover your charges on three DTE accounts from the Lincoln Park, MI US Post Office:

[protected]
[protected]
[protected].

Those account numbers were clearly written on the check in its memo line. I received no billing for account [protected] by mail, but received a "DTE Energy Alert - Payment Due Reminder!" email from you telling me the amount due was $ 110.54 on 25 May 2019. I included the payment stubs from accounts [protected] and [protected], and stapled a 3" x 3" blue sticky note to both with the information on the [protected] payment. Had no payment stub for the [protected] payment since I never received a bill.

You texted me several times on my phone and robocalled me several times after the payment was sent. Could not get anyone to reply when I answered your robocalls. Assumed you cashed my check and the calls were in error. You presented my check, 14821, to my bank on 19 June and it was honored. Don't understand why it was presented so late, but it may have been due to my stapling the sticky note to it, which was a deliberate attempt to get your payment processor's attention. Sixteen days seems wildly excessive.

Was out of town from 13 June to 21 June. Received a shut off notice during that time in my mail which indicated that account [protected] was going to be shut off on 24 June. Called your toll free line on 22 June around 08:30 AM and finally got a real human being. Explained the situation but was told that the shut off would take place unless I paid $ 110.54 by credit card. I did so under protest. The woman (Cassandra?) who took my payment transferred me to a supervisor so I could protest, but the line went dead.

Visited my bank this morning and had them print out the attached copy of cancelled check 14821. You people had already received and cashed my payment on 19 June, three days before you stood me up for a duplicate payment. I made that second payment on a debit card which draws on the checking account from which 14821 was drafted. The duplicate payment to you resulted in a $ 30 overdraft fee from my bank. I keep my balance lean due to several past identity thefts which have cost me dearly. I assumed you had not cashed check 14821 and the $ 110.54 would be in the account. Big mistake.

Please determine what happened to the $ 110.54 originally sent you in check 14821. Then explain how you are going to reimburse me for the overdraft fee I just incurred. There is no excuse for this screw up on your part.

You have my contact information.

double billing, then my payment misapplied, overdraft fee incurred

  • Sm
    S M Sep 10, 2019

    Happens to me about 2x a years then they want to verify EVEN ASPECT of my life to talk to the RUDE RUDE RUDE people who try to help. Cincinnati SUCKS double sip my [payments and when you try to find out the are RUDE
    Solution STALE DATE YOUR CHECKS by writing this above your name" VOID AFTER 15 DAYS" if they cash your check late jsut call your bank and they will pull the payment back to your account and EFF DTE

    0 Votes

home warranty program

DTE HOME WARRANTY. Has been illegally been charging me 30.95 a month for 5 yrs. I never signed up for this program. They dont have anything signed by me.in the last 5 yrs I have bought a new stove.. refrigerator.. microwave.. dishwasher.. I never used this homs warranty because I never knew I had it! I realized what was going on when I was still being charged even though I was living in florida since oct. I called immediately and found out they have charged me over 1800. Without my concent or knowledge! Ive been calling for the last 6 months. I know have a letter from Michael Romeo.. senior customer service analyst saying they would refund 2 yrs in the amount of 735.51. I agreed to that and as to date have not received the check. Here is there reference # 4916755. Everytime I call regarding this matter all I get is the run around! Please help me recover the monies that they stole from me. Sincerly jackie diehl [protected]... [protected]@aol.com

washing machine repair

I purchased home protection plan (SENIOR Program) - Limited resources-
I had the plan for approx 1 year $31.95 monthly. I called to have my washer repaired, was told washer cannot be repaired. Icalled DTE and was told that they cannot repair nor do they replace because I do not have the greenback plan for an additional $18.00.
Why was I paying $31.95 monthly. I cancelled the service and I would like to have my monies refunded. Please contact me at [protected] with an explanation of when I will be receiving my refund. Thank you Mrs. Gwen Webster

lights

I am asking for an investigation into the power coming into my home from dte being controlled by rasist employees of dte, that have acess to interrupt power to certain rooms one...

utility pole

The utility pole in the alley right behind 4129 oliver st Detroit MI 48211, is cracked open and is ready to crack open in half as soon as the next spring storm hits the area. The pole is dangerously old as well and must be changed before any other houses in around it catches fire, or Even far worse, fatal injuries due to DTE negligence, I have warned before anyone is harmed. T

late night disturbance in front of my house

Tonite 4/23/19 dte energy, including 3 loud trucks with flashing yellow lights were right across from myhouse in allen park after 8:30 pm. I thought there may have been a gas leak...

furnace; home protection plus plan

A representative from DTE's HPP came to look at our thermostat. He stated that he needed to replace a part, it would cost 285.00 we said no. He went back to the furnace and...

gas

I requested service from DTE for gas and lights for my property, beginningin September 2018. I was told that they would not turn on service because THEY(DTE) left the service on...

dte energy bill.

We have lived in my house two years now and this month last year the usage was 31.6 and then this year 65.1. There is something extremely wrong. I also received another DTE bill for my address in my brother in law Joseph mckinstry name. I never complain, but this is not ethical this is not right! Something needs to be done. How are you gonna charge two different Bill's to the same address? Please fix this issue I will ask once nicely.

dte energy bill.

no service

Power out at 545 still out at 12:13 Why??? Customer service went home and stuck with stupid tapes Do you think this is funny for a 65 year old senior with arthritis and high...

home protection plus

On the weekend of 9/22-9/23 I upgraded to the Ultimate Protection plan & noticed there was a 10% discount for AAA members. On 9/24 I called to ask how I get the AAA discount and...

power outage

There has been several power outages in my neighborhood and that damaged my new stove, I called customer service to lodge a complaint and the phone was hanged up on me because the...

unauthorized access to my properties, open way/asphalt & unprofessional repair works for 2 years now

80463 Dear Sir/Mrs. DTE has Unauthorized accessed s to my 11385 Greenfield Rd. & 11345 Greenfield Rd., properties back on March 2016 (if I recall right, but you should have it on your...

power

I was on your budget plan for 2 years the first year I had a credit the second year you say I owe $2, 000 I opted out of your budget plan and now I get my meter read personally...

electrical

Since the new smart meter was installed without our permission our rate has doubled. We keep arguing with DTE with no luck. They say everything is fine. They adjusted the meter...

house damage from vibration when putting in new meter

I have lived in my house for 3 years. The gas meter was located inside the house when we moved in. This house was built in the 1940's. I have never had any issues with any water...

electric bill

We recently moved into a 2 bed 2 bath 1, 300 sq ft condo. When we received our first bill which was only 2.5 weeks of billing, it was $280! That seemed high to me so I made sure...

horrible treatment/ not willing to work with payment plan

I am sending this complaint because I have been trying to work with DTE on making payments to keep my electric on. But no one is willing to work with me. I do not have $1046 to...

bent dte utility pole with low hanging wires.

80463 There have been numerous attempts to get a utility pole replaced that is so severely bent that the wires from it are hanging down low enough for children to reach them. There i...

repeated electricity outages

Our neighborhood (our address is 1108 Vesper Rd, northwest Ann Arbor, zip code 48103, Water Treatment plant area) has experienced repeated power outages, significantly more than...

power line that caused 219 volts to go in one line and blow out appliances.

Our neighbor had a tree that fell in line and DTE didn't get there for several days. When they removed the tree our line stretched and caused a voltage of 219 in one line because...

electricity

So itz like 97 out side than we have no power thier equipment now day latter once again no power. WHAT THE heckis wrong with this company they get 1, 000 of dollars from alot of...

multiple power outages

Hello my complaint is due to multiple power outages in my area we have had between 7 and 9 power outages in the last 3 months what is going on why is it not being fixed correctly...

billing

We were enrolled on the SPP and somehow were removed in early January. We received a letter stating our SPP was met and our new BWB amount would be $38. We use way more electric than $38 amount and I knew there was no way my SPP was met. I gave them a call and the rep I spoke with apologized and spoke with her supervisor they agreed to use my February payment as a down payment on a new SPP. I agreed as it seemed to be a fix to an unknown problem and I had already been on the phone for an hour. Mid feb rolls around and I get a bill that was domestically low and shows I had no past due (I do have a small past due amount that's why I was on SPP). I again called to ask what was going on. They advised me the billing was correct and that was what I owed. I ended up having to get a supervisor as I know I didn't pay my account balance to zero. The supervisor advised me they had a system issue and just to keep making my monthly SPP payments. I continued To receive messed up bills showing lower amounts than what I had actually owed through April. Yes I called and was on the phone several times for well over n hour each time to be told the same thing every time. "We are sorry there is a system error, it will be fixed next month, just keep paying your plan amount on time and you will not be shut off. I did exactly as asked and paid the bill on time for the SPP amount. In may I get a bill that stated the actual amount I owe and reflects no SPP, but does show a shut off. I called in spoke with a rep and explained everything. She could see my payments were being made on time and in full. She advised me she was putting a 30 day hold on my account and my service wouldn't be shut off. That the problem would be fixed by the second week of June. At this point my hands are tied I don't really know what to do besides continue to make my payments and pray my service isn't shutoff in error!

power outages do to low hanging lines.

I am writing to express my concern regarding the numerous power outages that GLD Group has experienced at 800 Tech Row, Madison Heights, MI. 48071. There have been 2 instance...

tree trimming

We have been trying to remove a tree in our backyard for the last 2 months. We have a contractor ready to remove it but cannot do anything until dte trims some of the tree...

constantly losing power.

May 17, 2018 Last night at 10:00 p.m. our entire road experienced power shutting down and coming back on and off three times. Last week we lost power at 10:00 a.m. for three and...

filing a claim since may 1, 2018

acct # [protected] 0 James Kessler - 37239 Ingleside Street Clinton Twp 4/29/18 Sunday : Our home experienced a major power surge and outage — due to a ground wire from pipe...

i’m complaining about an ad you have on the radio

I'm complaining about an ad you have on the radio. You're running an ad right now that says due to climate change you're not trying to release carbon into the atmosphere. First of...

gas

Work being done in neighborhood for last 2 months upgrading service lines. Today, April 15, I come home from being out of town for a week to a 47 degree House. No prior notification. Wet notices in the mud which luckily I happened to pick up telling me they shut off my gas. Now I'm told I have to wait up to 5 hours to have pilots lit. Unacceptable. No idea how long it's been off. Could have had frozen pipes. No hot water, can't cook a meal. No one to talk to escalate, just get the line someone might call before 11 pm. I expect some sort of compensation.

customer service or lack thereof on monday, march 19, 2018

I lost my power around 4:00 on Monday, March 19, 2018. I called DTE and reported the outage on your automated system. I got a call a short time later to let me know that the problem was being looked into and that DTE would keep me apprised of what was going on. Not long after that automated call I got a call from an actual customer service representative. As an aside, the name DTE did not show up on my display and I almost didn't pick up the phone. She said that the problem wasn't in the area and that she has put in an order to have someone come check the residence. I waited about one and a half hours and called. The representative checked and said that DTE had been out to the house and the problem wasn't DTEs. I needed to get in touch with an electrician. I did that. He came to the house...went outside...came back in and said the breaker had been tripped..
Now here is my complaint!!! How can a worker come to the house and #1 not tell me that he is here? And #2 NOT flip the breaker himself and let me know that the problem is resolved?
How dare you take advantage of your customers like that!!! I am a senior citizen on a fixed budget which doesn't allow for $212 emergency electrician visits.. You could have prevented this whole debacle (look it up)
And you should be totally ashamed of yourself for these, which I am assuming, guidelines if that was what the technician was following.
I expect an answer to this email..A phone call would be more apropos, though.

Susan Lasky
[protected]@yahoo.com
[protected]

  • Updated by Susan Lasky · Mar 19, 2018

    I have nothing else to say!!!

  • Updated by Susan Lasky · Mar 19, 2018

    aaaaaaaaaaaaaaaaaaaaaaa

  • Updated by Susan Lasky · Mar 19, 2018

    this is ridiculous

low gas pressure/frozen meter/gas fumes

I have had the fourth vehicle to come out to my home. I have had issues since the month of november of this year. I've have had my meter frozen (That no one can explain). I have...