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Allconnect Customer Service Contacts

4 Concourse Pkwy Suite 410
Atlanta, Georgia
United States - 30328

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Complaints & Reviews

Jan 09, 2019

ALLConnect — transferring service and false advertisement

I called Dominion Power to transfer my electric services and at the end of the call was connected to...

ALLConnect — customer service call with shelly @ 11:20 am pst

I was transferred to this company by SoCal Gas to verify my account and offer additional services. No other...

ALLConnect — internet service

I was transferred on phone to AllConnect because SoCalGas advised me of certain deals I could receive. Have...

ALLConnect — utility services/sales

I just bought a new house and called my power company to transfer service into my name at which point I wa...

ALLConnect — internet service "deal"

I was routed to AllConnect when trying to get the power turned on in my new apartment. I was talked into an...

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ALLConnect — false representation of service and illegal hard credit run

I was referred and transferred to an All Connect agent after setting my utilities with PGE. The only reason...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ALLConnect Inc. — fraud placing orders for contract w / dish network in direct violation w / customer's documented statement

I was referred to Allconnect through my military bank, USAA, which advertised them specifically on their...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
All Connect — misrepresentation of authority

I was tricked into believing I was speaking to a representative of the utility companies. The very nice man...

ALLConnectnot fulfilling order

I called Allconnect to set up a package with Direct TV becuase Direct TV told me to call them. When I did I was talked into a "better deal". So far it has cost me hours on the phone and a game in which i was told several times the package is in place. today I was told that the package was never in place and that all the time on the phone was BS. I reported them to the Better Business Bureau.

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    All Connect — home depot discount

    Was told 3 times, in writing that I was entitled to a 10% off Home Depot Discount card. It is now a month...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    ALLConnect — did not work as ordered/confusing/tricky

    I would try to avoid this company if I had a second chance. I was routed to them after starting new service...

    ALLConnectoh my god, never easy

    I never learn. If the deal is too good to be true, then it isn't! and that's what Allconnect is! Fraud and just passes the buck so it's out of their hands. I had a Time Warner (cable/internet) setup since they showed the best prices and I got a order# and line connection date. A few days before the connection, I called TW to make sure and they said that the order is in but I have to show ID at the store. I drove 15 miles to the only TW office in Cincinnati and showed my id which they entered in their system. Then the next day I called CS to check and they said that the id is not in system and that I the prices I was quoted does not exist! I called Allconnect to see what's going on and the rep said I'll just rerun the order in which they did. Long story short, I had to call TW again and explain everything and the rep (was very nice) had to get her manager and her manager had to get someone else but in the end I had to pay a different price (they said they don't have that price in their system) which was about $8 more than Allconnect quoted.
    So I made a complaint to Allconnect and a week later spoke with a Bradley who said that because there was an ID issue and TW redid the order, it's beyond their ability to help. I said my issue is the price that you quoted me and TW not honoring it shows incompetence. He apologized but kept saying that 'cause of the ID issue. I'm not gonna argue with them and said bye. I don't think they really care since they already got their commission from TW or Duke Energy (who transferred me to them). I would never go with a company who doesn't respect their offers or even make an attempt to offer something (gift card, etc..) just to maybe show some goodwill gesture.

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      • Allconnect Inc Dec 20, 2011

        Please accept our apologies for any inconvenience caused. We do invite any person who feels he/she has had a poor experience with Allconnect to contact us at [email protected] We take great pride in helping consumers and in trying to make all customer experiences as valuable as possible.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      ALLConnect — scary service

      Signed on for the internet/tv/phone service. Later, called the 800 number trying to cancel the service. The...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      ALLConnect — liars & pushy

      I was told I was being transferred to someone to review my order through the power co, but in fact was sent...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      ALLConnect — bait and switch

      purchased package deal internet/phone/directv. advertised price 84.99. qwest bill 188.94. qwest wont help...

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