On September 10, 2019, our neighbors at 136 Parkview Dr. were having electrical surges . An Oncor repair man parked his Oncor truck in my PRIVATE driveway instead of the PUBLIC side of road. This blocked a vehicle from parking in my private driveway. The repairman proceeded to connect my neighbors' electric to my personal electric on my house without discussing it with me first. We need to be reimbursed that used energy. Only after my husband confronted him about it, did he explain what he was doing. This should have been explained before connecting to our box. He did apologize and said he should have let us know. Fact remains common sense says "tell the person that you're tapping into that you are doing just that, BEFORE you do it."
On September 11, 2019, a crew of seven were on location between my house and the neighbors' house. As you can see in the attached picture, 1 man is working on the neighbors' box, while 6 were literally sitting, talking, and watching him work on the box. I watched 2 of the men walk across my front lawn, going to the neighbors' house at 130 Parkview Dr., to talk to them. I was in the middle of actually cooking supper on an electric stove/oven, tvs on, kids on wifi doing online work fir college classes, and all electric goes off. I walk outside, to the side of my house and ask "Did y'all shut everything off?" A crew member says "Yes", and points down the street and states " All the houses on this side about 6 houses to this next door are shut off. I let him know that a "heads up" would have been nice, so I could have planned to do supper differently. It's not like they didn't know what they were about to do.
In conclusion, the customer service of these Oncor repair men is completely unacceptable.
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