Latest Reviews and Complaints
Norton Complaints Page 7 of 27
Have these people stopped
Daisy Gallegos ([protected]@notification.intuit.com)
To:you + 7 more Details
INVOICE HJUY/2563 DETAILS
Daisy Gallegos
DUE 07/08/2022
USD 387.96
Print or save
Powered by QuickBooks
Dear Customer,
We appreciate your business. Please find your invoice details here.
Your delivery preference: Dispatch item(s) as soon as they become available.
Amount Has been successfully Charged. It will be updated in your bank statement with in next 24 to 48 Hours.
Feel free to contact us if you have any questions. Dial Us On: + [protected]
Have a great day!
Bill to Customer
Terms Due on receipt
07/08/2022
Sales USD 387.96
LL 360
1 X USD 387.96
Balance due USD 387.96
Order summary:
I just received this e-mail and it is a scam
Order #[protected]
Item Subtotal: USD 387.96
Shipping & Handling: USD 0.00
Order Total: USD 387.96
Dial Us For any query on +[protected]
Print or save
Daisy Gallegos
If you receive an email that seems fraudulent, please check with the business owner before paying.
© Intuit, Inc. All rights reserved. Privacy | Security | Terms of Service
Reply Reply All Forward
my complaint is about a Norton Package (Norton360 Total Protection for 1 year). I did not request.
I received an e-mail in the early month of June 2022 request payment "Norton 360 Total Protection for 1 year" at the cost of $466.58. I called to inquire about this because I did not sign up for package. I already renewal my Norton package back in January 2022 at $101.00. I told the representative that and he said "you have haved sign up for this", and I said no I did not. The representative name was Alex Wilson [protected]. I told him I was not paying for something I did not request. So, cancel that order. So, in turn he said in order to cancel he need a bank account number, asked did I had a checking account, preferable a mobile account. I told him no. He wanted me to open an mobile account to refund the money. Now, how you going refund something I did not pay for. He started yelling at me because I wasn't following his instructions. I believe this is a scam. Please resolve this issue. I have been a Norton customer for years and this is the first time this has happen to me.
Desired outcome: Resolve this issue
Norton Utilities Ultimate
Norton Utilities Ultimate will not load. I have tried for weeks. System is Windows 10.
Messages are :
Requested registry access denied
at System.ThrowHelper.ThowSecurity.Exception (ExceptionResource resource)
at Microsoft.win32.RegistryKey.OpenSubkey(String name, Boolean writable)
at Cleanup.cleanupControl.AuditRegistry()
System locks up, needs Control/Alt/Delete to shut installer down
Desired outcome: Please advise solution, your web site does not help at all
Norton Antivirus
I got a virus and I'm not sure how. I wasn't able to use my full internet speed as something was congesting my traffic but I reset my OS installation and now it's completely fine.
Norton Antitrack
I upgraded to include Antitrack on 22nd June this year and paid $62.35 Australian. When I tried to access the feature I found that it did not work on the browser that I use - Brave. It seems that it only supports Chrome, Edge and Firefox.
I logged a case asking for a refund - no reply. I logged a follow-up case - again no reply. The case numbers are [protected] and [protected].
The most disappointing aspect of this experience has been the total lack of response from Norton, which will certainly be considered in my decision to renew my subscription to the basic product.
Desired outcome: Firstly I would like a response. Secondly I would like this feature to work with my browser - or I should have been told before buying it. Failing that, I would like a full refund.
Norton products
I am very tired of norton constantly interrupting my computer and advertising their products. I have just paid £72 annual - which I think is way too much and given that I have already paid you, I don't need repeated interruptions to whatever I am doing or notification that norton is doing something 'in the background'. This is a games computer and norton repeatedly interferes with my games, causing loss of data and considerable inconvenience. I expect a solution - ie a way of turning off all such interruptions and gratuitous notifications or I shall seriously consider switching providers.
Norton anti virus wrongfully blocking access to our website
I am a director of Sheffield & district Society of Model & Experimental Engineers Ltd. Our website is run on Weebly. we have been told that Norton is blocking access to our site as per the following message:
BLOCKED BY
Dangerous Webpage Blocked
You attempted to access:
https://www.sheffieldmodelengineers.com/
This is a known dangerous webpage. It is highly recommended that you do NOT visit this page.
This is false and untrue information and willl be turning people away from our website.
Please correct this immediately.
Mick Savage
Desired outcome: An apology, removal of this false warning about our website and guarantee it wont be repeated.
noton
i pay norton to protect me but popups from mcaffe ruin my life
Norton 360 deluxe
Purchased Norton 360 Deluxe (sealed) from Cosco, when attempting to install via https://www.norton.com/setup I apparently had an issue? I was (so I beleived) transferred to one of Norton services & support team members, he (Roland) (I kept a copy of our conversation) said I had trojans on home network and offered alternative down loads from:
2 Years Firewall Security - £149.99
5 Years Firewall Security - £199.99
10 Years Firewall Security - £249.99
He insisted on payment. This was a one-time fixation fee charged to place all license version securities on your network from their side.
I questioned what happens to the Norton 360 Deluxe I purchased ?
I provided the product key code XX8F7-FX3JT-GTH8K-97XF9-2C722 (I have all the original packaging) however strangely enough on the same day as my chat with your support member my product key code is registered to someone else?
I await a reply as to whether Roland Johnson was anything to do with Norton or not. Either way his customer attitude made alarm bells ring.
Regards
Mr Tanner
Desired outcome: Refund and investigation
Complaint
emails and phone calls today 6/14/22 by Shaun Thomas and Joel Thomas. Saying that I have an amount due for auto renewal. If I don't call them to cancel they will go ahead and renew it. I know it's a scam cause I don't have Norton Security. I have in the past, but I didn't renew online. The email is a noreply, I do have a phone number [protected]. I called and you can tell it's a phone room., also from the Philippines. I told them I would be contacting you if this didn't stop. Well this is the third day in a row...
Customer ID # [protected]
Invoice # NO768799898TON
Renewal Date 6/14/22
Amount $449.99
Desired outcome: Take me off their list or fine them or something
Z
z
NortonLifeLock Anto Virus Plus - Singapore
30 May 2022 automatic payment from my PayPal account. Item No. [protected] $63.63 AUD. I cancelled my subcription Plus I did not get a warning about this item being renewed and charged. I have tried to contact Noton direrct without any success. Also PayPal. I am a pensioner and I have a free Antivirus software now. I want a refund. thank you
Desired outcome: full refund
Norton
My wife's debit card was charged by GOOGLE *Norton (that's how the charge shows the charge info) for $32.46 on May 23, 2022. The location from which the charge came from shows only this [protected], CA 94043. Now not only does she Not have a subscription to Norton, she has no email showing confirmation of subscription renewal/payment but she Also does not Want Norton to begin with.
Desired outcome: We need a response ASAP and, if you Were the ones that charged her, we want a refund ASAP as well.
Er visit
Norton hospital tries to keep for psychiatric care and I don't want. Norton hospital has forced to stay, followed attacked without arresting and refused to treat. I am sorry I came to Norton for any sort of help with psychiatric care but was expecting to be released when I was ready. When felt better. I do not receive SSI, I do not have a caretaker. I could walk on my own. I don't want to be followed. Was very calm and polite until I were scared by medical professionals and staff. I do not want husband Brett brown under power of attorney, or anyone else. I don't like that. Did yell.
Desired outcome: Pls rececitate. Pls treat. Don't take rights. Don't meddle in hippa/ privacy laws or rights. Don't follow. Against the law. Don't have power of attorney I don't want. Don't meddle in psychiatric history. Thank you
Husband Brett brown and Baptist east hospital very inconsiderate to me. I do not have aids/ hiv. I am an adult. I can verbally communicate allergies or health complaints and requests, and do not receive SSI or have caretaker. I needed no assistance walking out of the hospital. I am 41 yrs old. I was 38 on said date of complaint for hydracefus or skull complaint. I have made many such complaints and have no need for help with psychiatric health unless I say so. Please butt out of my hippa baptist east, Brett brown , and all other medical professionals. I don't want you in my private life, even if no proof of health condition or conditions. I don't want anyone on list for me for power of attorney but me. Pls no do not recitate. But pls always treat. Some people lie and I was attacked at Baptist east simply because I wanted to go home. Pls don't take medical rights or state. I am a little Leary of people making me do things I don't want to and things did not turn out good. Next time I will pursue an attorney if not if not given right to be treated, or not. Fair rights, because I was almost violently attacked, and don't need anyone to make my medical decisions for me. Thank you.
Was denied rights to treat, or even leave Norton hospital when wanted times. Was followed out even though polite. Has happened 3 times. When they tried to make me stay I yelled. Was attacked. It became an embarrassing situation only when Norton made it one. Am quiet. Brett Brown not welcome/ex husband. Lies. Was blamed for needing psychiatric care and attention and am over 35 yrs old. I don't have to have that kind of care. Was sent out to some sort of Brookhaven, kept from working and almost forced to stay a long period of time. Just bc Norton felt like scaring me and I screamed at them. Tried to force to take medications I am allergic to. I was very angry.
New norton software
I just signed up yesterday and cannot log in using my correct passwords and Vault password. I cannot see any real estate accounts, my attorney site, my investment sites, or even sign into Norton. Someone needs to figure this out very soon.
Now I am told this is too short to get attention. The technical term for Norton's service so far is IT SUCKS.
antivirus
my name is roger watson.on may 7 I bought an antivirus package from you for $48.53 .during the process of trying to install this i lost my server.i have tried numerous times to contact someone.they either dropped my calls or hung up on me.i would like my antivirus or reimburse my credit card/ thank you roger watson they said this would be overlooked when i tried to send it. my e-mail is [protected]@yahoo.com
Desired outcome: want my antivirus or refund
Norton 360, Lifelock, Password
Nothing I have tried concerning Norton has helped. I used the Uninstall to get rid of Norton yet the Password is still wrapped down in and will not remove.
I think I have gotten spam requesting financial info from both Norton and now even MacAfee. I have used Chat, Phone (agent was not fluent in English)
Review of the Norton Forum made me to understand others suffer from the password bane. 5/13/2022
I cannot put in a corrected password w/o Norton overwriting with a different password causing me to go thru lost password routine.
Desired outcome: I just want rid of anything Norton associated.
My complaint is anything Norton. When I call a support number I get someone I cannot understand, a myriad of questions and then finally a hangup. I uninstalled Norton But Password is still resident and causing many, many, many problems. Chat is useless, the phone is connected to someone that has english as a third language. I think someone has invaded Norton with spam and has tried to get money information asking financial information.
ALL I WANT is the ability to strip out anything NORTON, LIFELOCK SYMANTEC BUT ESPECIALLY PASSWORD details.
Nothing has been resolved I do not agree to anything Norton even if I click submit.
Surprisingly received Norton Bill
I received Norton bill of $489.35 for unknown service (INV: [protected]). I had never did any business with Norton. This is such a surprise!
I call the service line, someone with strong accent answered. I drop and call again got someone I can manage to understand. He says he cannot cancel my bill I need to submit form to request to cancel service. I don't think I should request cancel service because I never requested to start the service. I don't even know what service they are providing to me.
I suspect Norton is fraud me or be part of fraud.
Please analyze.
Che
Desired outcome: Norton should drop the bill and remove me from their contact list. Stop sending any email from now on.
Renewal is due and nobody on your phone support can tell me how to find the price or tell me the price
I have spoken to two agents. first agent put the phone down on me and the second agent was new and could not help. the manager was to busy to help.
after one hour on the phone I spoke to a manager, and was told my renewal was £84. I have found the same product on Amazon for £15.75. this is how you treat loyal customers.
I now have to cancel my renewal subscription and download the new one...great service Norton..
I would like a copy of the phone records to show how bad the service you have provided. the call was made on the 1st May @ 18.16 UK time . The call centre was in Manila Philippines. agent would not give their name or the managers name
Desired outcome: same rate renewal as I can purchase online. And a copy of the phone call for my records
Customer service when purchasing for the first time - failure to extend to 2yrs yet, and having been told it was done (lie).
Hello,
Please see below transcript of chat with Hardeep S.
You will see that it is misleading, confusing ad contains an out-right lie: saying that I had been extended to 2 yrs, that I would receive a confirmation in a few hours. I felt that they were actually trying to 'fob-me-off' with this lie and get me to go away.
I had completed the step they told me to complete in order to get the 2yrs, but instead I got a cancellation email from Norton.
When I tried to get clarity from Hardeep, they ignored my query and abandoned the chat.
This has left me very time-poor having given Norton 3hrs of my time trying to sort this out, that is over £100 worth of my time that Norton has taken due to poor customer service.
I do not respond well to being mis-lead, deceived and lied to.
Chat with us
file:///C:/Users/sabri/Downloads/transcript_1_37%20PM.htm
Chat with us
Transcript
CHAT STARTED AT 12:27 PM
Kate | 12:27 PM
Hello! My name is Kate and I am a virtual assistant. Please select from an option below to ensure I can provide you the best assistance today! Our sales representatives will be able to answer any questions you have about our products and services.
member | 12:28 PM
Chat with a sales representative
Kate | 12:28 PM
Thank you. I will transfer you to an agent now.
You are now chatting with Hardeep S 12:28 PM
Hardeep S | 12:28 PM
Welcome to Norton LifeLock Sales Department. My name is Hardeep and I hope you are having a cheerful day! How can I make you happy with our products or services today?
member | 12:28 PM
hello... I was chatting with Parth S, but the chat ended before i could click on the link they sent
Hardeep S | 12:29 PM
Please let me know which subscription were you trying to buy?
member | 12:30 PM
we had just set me up with Delux for 1 yr and then they were directing me to the renwals team so that they can extend me to 2yrs at the same price
Hardeep S | 12:31 PM
I understand your concern.I assure you that the Norton Support executives will be able to definitely help you in providing the solution for your issue. Please connect with support executives on https://norton.com/chat
Hardeep S | 12:31 PM
Either you can stay connected with me over this chat and copy the link to open it up on another browser
member | 12:32 PM
it asked me to fill out a form
Hardeep S | 12:33 PM
Yes you will need to fill in the information to get connect with them.
member | 12:34 PM
ah
member | 12:34 PM
okay
member | 12:34 PM
i'm pressing the 'chat now' button but nothing is happening
Hardeep S | 12:35 PM
May i ask if you opened the link in the same browser on the same device?
member | 12:35 PM
its in a different window...
member | 12:36 PM
i'm guessing thats wrong
Hardeep S | 12:36 PM
You can disconnect the chat from here .
member | 12:38 PM
what if i need your help
member | 12:39 PM
i need your help
member | 12:39 PM
you and i are chatting via safari
member | 12:39 PM
i've opened the other link in chrome
member | 12:40 PM
its still not working
Hardeep S | 12:40 PM
i would like to inofrm you that you can directly contact Norton product service on this number [protected].
member | 12:40 PM
i'm in england uk
Hardeep S | 12:41 PM
I undersatand.I would request you to open the link in some other device.
member | 12:41 PM
okay... standby.. here goes
Hardeep S | 12:43 PM
Please take your time.
member | 12:45 PM
thank you for your patience
member | 12:45 PM
i'm scared of being cut off again
member | 12:45 PM
i appreciate your help
Hardeep S | 12:45 PM
You are welcome.
Hardeep S | 12:49 PM
May I ask if you issue has been resolved or not ?
member | 12:49 PM
unfortunately not
member | 12:49 PM
its just a bot
member | 12:49 PM
it doesn't understand what i need
member | 12:50 PM
it now saying wait time to speak to someone is 6 mins!
member | 12:51 PM
are you able to extend the delux to 2 yrs yourself?
member | 12:52 PM
i wish they hadn't cloed the chat until they were sure i was through :(
Hardeep S | 12:53 PM
You can use the link to upgrade it for the next two years.
member | 12:53 PM
which link?
Hardeep S | 12:54 PM
https://renew.norton.com/sclp/nox-static-ss2up/
Hardeep S | 12:55 PM
Please clcik on this link and
And once you are done with the payment please share the 10 digit alphanumeric order number that starts with NP.
member | 12:55 PM
okay
member | 12:56 PM
this is what i have for the delux: NP280126219
Hardeep S | 12:57 PM
No please the other one you will get after upgrading the Norton 360 Deluxe.
member | 12:59 PM
okay...
member | 12:59 PM
NP280126497
Hardeep S | 12:59 PM
Thank you for the information.
member | 12:59 PM
how do we extend it to the 2yrs?
Hardeep S | 1:02 PM
Now can now disconnect the chat from here and now you will click on the link https://norton.com/chat fill in the form again and then will now get connected with support again.This time they will definitely help you with get connect easily.
Hardeep S | 1:02 PM
They will just add the number of days and it will get the NOrton deluxe for 2 years.
member | 1:03 PM
oh... i don't understand why we just did the last step again?
Hardeep S | 1:03 PM
extened for you.
member | 1:04 PM
oh... thank you.. i thought i was already upgraded to 360 Deluxe...
member | 1:04 PM
and then we repested the upgrade?
Hardeep S | 1:04 PM
You have already upgraded the Norton 360 deluxe and then they will provide you with the refund of the amount.
member | 1:04 PM
i'm confused
member | 1:05 PM
what have i currently got now?
member | 1:05 PM
do i have 2yrs now?
Hardeep S | 1:05 PM
Yes.
member | 1:05 PM
i don't have anything that tells me i have it for 2 yrs
Hardeep S | 1:06 PM
However it has already been upgraded. and they will send you the confirmation after you click on the link and get connected.
member | 1:08 PM
i'm so confused
member | 1:08 PM
please can you explain step by step what has happened, and what needs to happen now
Hardeep S | 1:10 PM
You have already been upgraded and you will need to disconnect in case of any problem get connected with Norton support.
member | 1:11 PM
i don't understand what you have just said
member | 1:11 PM
please provide step by step
Hardeep S | 1:12 PM
The order number is the confirmation that you have already been upgraded and you will receive the confirmation email in a few hours.
member | 1:13 PM
thank you
Hardeep S | 1:13 PM
Is there anything else I can assist you with?
member | 1:13 PM
so my understanding is that i have ben upgraded to deluxe
member | 1:13 PM
but
member | 1:14 PM
i don't yet think i have been extended to 2 yrs
Hardeep S | 1:14 PM
I asure you that you have been sucessfully upgraded to deluxe for 2 years.
Hardeep S | 1:16 PM
I would like to help you with this issue, however we seem to be having technical difficulties. I am not seeing any responses from you. Please respond if you are still there and require assistance.
member | 1:17 PM
i'm here
Hardeep S | 1:17 PM
member, I am still connected to you over chat. If you do not have any other questions, you are welcome to end this chat session.
member | 1:18 PM
I need to know that it has been extended for 2 yrs..
member | 1:18 PM
you siad something about a refund which is onfusing me
member | 1:18 PM
please can you spell out step by step what needs to happen next
member | 1:19 PM
for example:
member | 1:20 PM
1. wait for 2 hrs to receive confirmation that you have the 2yrs
Hardeep S | 1:21 PM
I would like to inform you that the i apologize i was confused between this and the last chat.
member | 1:21 PM
2. follow the link to download the protection onto each of your devices
member | 1:21 PM
okay no worries
member | 1:21 PM
please spell out what i need to do now
member | 1:21 PM
when do i start downloadin etc..
Hardeep S | 1:22 PM
1) open web browser
2) Search my.Norton.com
3) sign -in to your subscription
4) check the top right corned for a person in a circle
5)Click manage my subscription
6) Click on download next to the existing subscription
7) Run the downloaded file - let it install
member | 1:22 PM
okay thank you standby..
member | 1:24 PM
it says it expires 1 5 2023
member | 1:24 PM
thats just 1 yr not 2
Hardeep S | 1:25 PM
I reuqest you to kindly wait for the next conifrmation email.
member | 1:25 PM
Hardeep, what is the case no. for this interaction?
Hardeep S | 1:28 PM
I would reqeust to klindly dsiconnect the chat and click on the link please https://norton.com/chat
member | 1:28 PM
please stay
member | 1:28 PM
i need your help
member | 1:28 PM
i have recieved an email
member | 1:28 PM
but it isn't a 2 yrs confirmation
member | 1:28 PM
it says i have cancelled my renewal
member | 1:29 PM
which i have not
Hardeep S | 1:29 PM
You wont be able to get connected with them I request you to kindly use some other device(Phone or PC) this time.
member | 1:29 PM
please stay
Hardeep S | 1:29 PM
I apologize for the hassle. However I would like to inform you that you are connected to the Norton sales team we only help customers to make a purchase for a product or subscription. I assure you that the Norton Support executives will be able to definitely help you in providing the solution for your issue. Please connect with support executives on https://norton.com/chat
member | 1:29 PM
i need your help
member | 1:29 PM
i am in the middle of a purchase
member | 1:29 PM
and a subscription
member | 1:30 PM
please stay and see this purchase through
Hardeep S | 1:31 PM
I apologize however I wont be able to help you because the link does not work unless the chat with sales team is disconnected.
member | 1:31 PM
at 1259 (uk time) i followed the link you told me to.
member | 1:31 PM
please stay
member | 1:31 PM
the link will work on my other device whilst i continue to seek your help here
Hardeep S | 1:33 PM
You can get better help from the support link I apologize however I don't have nay tools they will help you with the necessary tools they have.WE only help with purchase and assurance.
member | 1:33 PM
this is a ourchase help requet
member | 1:33 PM
*purchase
Hardeep S | 1:34 PM
Yes we help with purcahse however the support team handles the renewals.
member | 1:35 PM
I need your help to check what we did we the link at 1259
Hardeep S | 1:35 PM
i would request you to please trust me on this and get connected with them after disconnecting the chat.
member | 1:35 PM
becuase afeter i followed the link you sent , i recived an email saying i had cancelled my subscription
Hardeep S | 1:36 PM
No they weill help you with all the issues.
Hardeep S | 1:37 PM
i apologize however i wont be able to.
Hardeep S has ended the chat 1:37 PM
Live Chat by eGain
Desired outcome: 2 yr Deluxe service.A further Goodwill gesture for the insult & injury from wasting my time with both that experience and having to complain and the physical symptoms and impact of frustration that this all causes.
I had the basic most inexpensive Norton antivirus product they sold last year. However I had to change computer towers which caused me to have to remember the name used for Dell. I chose the wrong name. Just before the old tower died I had had Norton do a cloud storage. Now I have two names and both are in cloud storage, therefore there is now duplication which ate up my cloud capacity. So I phoned Norton and allowed remote fixing of the duplication. AND, the nice man gave me a free upgrade which has a much greater cloud capacity. Now it it nearing time for renewal. I am getting to the point of the problem. The duplication problem really didn't get fixed. I can delete excess stuff, but whenever I do another cloud backup the duplications come back like a killed horror movie actor. I am now willing to just get the darned stuff sort it out if only I could renew at the original basic most cheapest less that $20 bucks/ year, not at the inflated price of the free upgrade (which is over $100/year. But the chat online via typing with a darned robot doesn't even work. It won't even start despite the fact I temporarily enabled cookies. Now I cannot even find a phone number for customer service. It seems it is renew at their prefixed price (I only have one computer) for services and coverage I do not want or need or the highway.
Most discussed Norton complaints
norton / rebateRecent comments about Norton company
avoided answering simple question repeatedly
LAVASOFT SOFTWARE CANADA INC.
1 review
McAfee
486 reviews
360 Total Security
17 reviews
Norton Safe Web
10 reviews
Stopzilla / PXE Group
17 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.