Norton’s earns a 2.7-star rating from 5 reviews and 521 complaints, showing that the majority of cybersecurity users are somewhat satisfied with their protection.
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Customer service when purchasing for the first time - failure to extend to 2yrs yet, and having been told it was done (lie).
Hello,
Please see below transcript of chat with Hardeep S.
You will see that it is misleading, confusing ad contains an out-right lie: saying that I had been extended to 2 yrs, that I would receive a confirmation in a few hours. I felt that they were actually trying to 'fob-me-off' with this lie and get me to go away.
I had completed the step they told me to complete in order to get the 2yrs, but instead I got a cancellation email from Norton.
When I tried to get clarity from Hardeep, they ignored my query and abandoned the chat.
This has left me very time-poor having given Norton 3hrs of my time trying to sort this out, that is over £100 worth of my time that Norton has taken due to poor customer service.
I do not respond well to being mis-lead, deceived and lied to.
Chat with us
file:///C:/Users/sabri/Downloads/transcript_1_37%20PM.htm
Chat with us
Transcript
CHAT STARTED AT 12:27 PM
Kate | 12:27 PM
Hello! My name is Kate and I am a virtual assistant. Please select from an option below to ensure I can provide you the best assistance today! Our sales representatives will be able to answer any questions you have about our products and services.
member | 12:28 PM
Chat with a sales representative
Kate | 12:28 PM
Thank you. I will transfer you to an agent now.
You are now chatting with Hardeep S 12:28 PM
Hardeep S | 12:28 PM
Welcome to Norton LifeLock Sales Department. My name is Hardeep and I hope you are having a cheerful day! How can I make you happy with our products or services today?
member | 12:28 PM
hello... I was chatting with Parth S, but the chat ended before i could click on the link they sent
Hardeep S | 12:29 PM
Please let me know which subscription were you trying to buy?
member | 12:30 PM
we had just set me up with Delux for 1 yr and then they were directing me to the renwals team so that they can extend me to 2yrs at the same price
Hardeep S | 12:31 PM
I understand your concern.I assure you that the Norton Support executives will be able to definitely help you in providing the solution for your issue. Please connect with support executives on https://norton.com/chat
Hardeep S | 12:31 PM
Either you can stay connected with me over this chat and copy the link to open it up on another browser
member | 12:32 PM
it asked me to fill out a form
Hardeep S | 12:33 PM
Yes you will need to fill in the information to get connect with them.
member | 12:34 PM
ah
member | 12:34 PM
okay
member | 12:34 PM
i'm pressing the 'chat now' button but nothing is happening
Hardeep S | 12:35 PM
May i ask if you opened the link in the same browser on the same device?
member | 12:35 PM
its in a different window...
member | 12:36 PM
i'm guessing thats wrong
Hardeep S | 12:36 PM
You can disconnect the chat from here .
member | 12:38 PM
what if i need your help
member | 12:39 PM
i need your help
member | 12:39 PM
you and i are chatting via safari
member | 12:39 PM
i've opened the other link in chrome
member | 12:40 PM
its still not working
Hardeep S | 12:40 PM
i would like to inofrm you that you can directly contact Norton product service on this number [protected].
member | 12:40 PM
i'm in england uk
Hardeep S | 12:41 PM
I undersatand.I would request you to open the link in some other device.
member | 12:41 PM
okay... standby.. here goes
Hardeep S | 12:43 PM
Please take your time.
member | 12:45 PM
thank you for your patience
member | 12:45 PM
i'm scared of being cut off again
member | 12:45 PM
i appreciate your help
Hardeep S | 12:45 PM
You are welcome.
Hardeep S | 12:49 PM
May I ask if you issue has been resolved or not ?
member | 12:49 PM
unfortunately not
member | 12:49 PM
its just a bot
member | 12:49 PM
it doesn't understand what i need
member | 12:50 PM
it now saying wait time to speak to someone is 6 mins!
member | 12:51 PM
are you able to extend the delux to 2 yrs yourself?
member | 12:52 PM
i wish they hadn't cloed the chat until they were sure i was through :(
Hardeep S | 12:53 PM
You can use the link to upgrade it for the next two years.
member | 12:53 PM
which link?
Hardeep S | 12:54 PM
https://renew.norton.com/sclp/nox-static-ss2up/
Hardeep S | 12:55 PM
Please clcik on this link and
And once you are done with the payment please share the 10 digit alphanumeric order number that starts with NP.
member | 12:55 PM
okay
member | 12:56 PM
this is what i have for the delux: NP280126219
Hardeep S | 12:57 PM
No please the other one you will get after upgrading the Norton 360 Deluxe.
member | 12:59 PM
okay...
member | 12:59 PM
NP280126497
Hardeep S | 12:59 PM
Thank you for the information.
member | 12:59 PM
how do we extend it to the 2yrs?
Hardeep S | 1:02 PM
Now can now disconnect the chat from here and now you will click on the link https://norton.com/chat fill in the form again and then will now get connected with support again.This time they will definitely help you with get connect easily.
Hardeep S | 1:02 PM
They will just add the number of days and it will get the NOrton deluxe for 2 years.
member | 1:03 PM
oh... i don't understand why we just did the last step again?
Hardeep S | 1:03 PM
extened for you.
member | 1:04 PM
oh... thank you.. i thought i was already upgraded to 360 Deluxe...
member | 1:04 PM
and then we repested the upgrade?
Hardeep S | 1:04 PM
You have already upgraded the Norton 360 deluxe and then they will provide you with the refund of the amount.
member | 1:04 PM
i'm confused
member | 1:05 PM
what have i currently got now?
member | 1:05 PM
do i have 2yrs now?
Hardeep S | 1:05 PM
Yes.
member | 1:05 PM
i don't have anything that tells me i have it for 2 yrs
Hardeep S | 1:06 PM
However it has already been upgraded. and they will send you the confirmation after you click on the link and get connected.
member | 1:08 PM
i'm so confused
member | 1:08 PM
please can you explain step by step what has happened, and what needs to happen now
Hardeep S | 1:10 PM
You have already been upgraded and you will need to disconnect in case of any problem get connected with Norton support.
member | 1:11 PM
i don't understand what you have just said
member | 1:11 PM
please provide step by step
Hardeep S | 1:12 PM
The order number is the confirmation that you have already been upgraded and you will receive the confirmation email in a few hours.
member | 1:13 PM
thank you
Hardeep S | 1:13 PM
Is there anything else I can assist you with?
member | 1:13 PM
so my understanding is that i have ben upgraded to deluxe
member | 1:13 PM
but
member | 1:14 PM
i don't yet think i have been extended to 2 yrs
Hardeep S | 1:14 PM
I asure you that you have been sucessfully upgraded to deluxe for 2 years.
Hardeep S | 1:16 PM
I would like to help you with this issue, however we seem to be having technical difficulties. I am not seeing any responses from you. Please respond if you are still there and require assistance.
member | 1:17 PM
i'm here
Hardeep S | 1:17 PM
member, I am still connected to you over chat. If you do not have any other questions, you are welcome to end this chat session.
member | 1:18 PM
I need to know that it has been extended for 2 yrs..
member | 1:18 PM
you siad something about a refund which is onfusing me
member | 1:18 PM
please can you spell out step by step what needs to happen next
member | 1:19 PM
for example:
member | 1:20 PM
1. wait for 2 hrs to receive confirmation that you have the 2yrs
Hardeep S | 1:21 PM
I would like to inform you that the i apologize i was confused between this and the last chat.
member | 1:21 PM
2. follow the link to download the protection onto each of your devices
member | 1:21 PM
okay no worries
member | 1:21 PM
please spell out what i need to do now
member | 1:21 PM
when do i start downloadin etc..
Hardeep S | 1:22 PM
1) open web browser
2) Search my.Norton.com
3) sign -in to your subscription
4) check the top right corned for a person in a circle
5)Click manage my subscription
6) Click on download next to the existing subscription
7) Run the downloaded file - let it install
member | 1:22 PM
okay thank you standby..
member | 1:24 PM
it says it expires 1 5 2023
member | 1:24 PM
thats just 1 yr not 2
Hardeep S | 1:25 PM
I reuqest you to kindly wait for the next conifrmation email.
member | 1:25 PM
Hardeep, what is the case no. for this interaction?
Hardeep S | 1:28 PM
I would reqeust to klindly dsiconnect the chat and click on the link please https://norton.com/chat
member | 1:28 PM
please stay
member | 1:28 PM
i need your help
member | 1:28 PM
i have recieved an email
member | 1:28 PM
but it isn't a 2 yrs confirmation
member | 1:28 PM
it says i have cancelled my renewal
member | 1:29 PM
which i have not
Hardeep S | 1:29 PM
You wont be able to get connected with them I request you to kindly use some other device(Phone or PC) this time.
member | 1:29 PM
please stay
Hardeep S | 1:29 PM
I apologize for the hassle. However I would like to inform you that you are connected to the Norton sales team we only help customers to make a purchase for a product or subscription. I assure you that the Norton Support executives will be able to definitely help you in providing the solution for your issue. Please connect with support executives on https://norton.com/chat
member | 1:29 PM
i need your help
member | 1:29 PM
i am in the middle of a purchase
member | 1:29 PM
and a subscription
member | 1:30 PM
please stay and see this purchase through
Hardeep S | 1:31 PM
I apologize however I wont be able to help you because the link does not work unless the chat with sales team is disconnected.
member | 1:31 PM
at 1259 (uk time) i followed the link you told me to.
member | 1:31 PM
please stay
member | 1:31 PM
the link will work on my other device whilst i continue to seek your help here
Hardeep S | 1:33 PM
You can get better help from the support link I apologize however I don't have nay tools they will help you with the necessary tools they have.WE only help with purchase and assurance.
member | 1:33 PM
this is a ourchase help requet
member | 1:33 PM
*purchase
Hardeep S | 1:34 PM
Yes we help with purcahse however the support team handles the renewals.
member | 1:35 PM
I need your help to check what we did we the link at 1259
Hardeep S | 1:35 PM
i would request you to please trust me on this and get connected with them after disconnecting the chat.
member | 1:35 PM
becuase afeter i followed the link you sent , i recived an email saying i had cancelled my subscription
Hardeep S | 1:36 PM
No they weill help you with all the issues.
Hardeep S | 1:37 PM
i apologize however i wont be able to.
Hardeep S has ended the chat 1:37 PM
Live Chat by eGain
Desired outcome: 2 yr Deluxe service.A further Goodwill gesture for the insult & injury from wasting my time with both that experience and having to complain and the physical symptoms and impact of frustration that this all causes.
numerous e mails saying my prescription is up when the anniversary date is oct 1/22
numerous e mails this week. saying my subscription is up. saying i have 2 subscriptions ...dont know why ? need to either cancel one sub out or blend them so that im properly covered long term customer..pls HELP
Norton Antivirus
I had £84.99 (AP1394979805) taken from my Credit Card Account and went to the bank to dispute this. I've since found out that i had money taken off in May 2021 as well. I have never received this service and still do not have anti-virus on my laptop!. Therefore I would like a full refund for a service which has never been provided and therefore was mis sold. I could not cancel as I did not receive the service. I would ask that this is refunded in to the account from which it was taken. Failure to do so will result in sending to the Ombudsman. Regards. Sandra Breadon
renewal and customer service representative
I contacted Norton this morning to renew my services. I requested 2 year subscription with one year free for a total cost of $199. Alida Grady was your representative. She proceeded to charge me $119 fHer behavior has convinced me I wsill never again allow remote access by your representatives to my computer. Supposedly I have now been charged a total of $199 for 3 years of service. If I find this is not accurate, I will pursue charges. It took well over an hour of my time to obtain what I requested in the first few minutes of contact.
Norton mobile security
Purchased a 12 month Subscription to Norton Mobile Security, as part of this a feature given was Dark Web Monitoring. The subscription started 12/21 and on the 14/04/22 a data leak was detected on the dark web by 3 separate companies none of these being Norton. I decide to contact Norton to cancel the plan as the service I was paying for wasnt being fulfilled. Norton initially agreed to a refund on this basis however I had to contact Apple as I had paid through them. When contacting Apple they told me no matter what since the 60day policy had been surpassed I was not getting a refund and to contact Norton again as these are the only people who could help. After reaching out to Norton again they stated we cant help either as you didnt purchase the service direct from them. Now what am I meant to do in order to check the service works? Leak all my data onto the dark web myself just to make sure it works? Both companies just defer me to the other without any help or resolution. When paying for a service over 12 months youd expect to receive that service. If not then a refund is in order... This seems like a well engineered loop hole, based on this policy if a customer was to pay for the service through Apple and Norton were to cancel the users ability to access the service after 2 months they cant get their money back in any way shape of form. This is a disgusting practice from two well established companies both without a complaints department (or so the advisors have stated) so you have nowhere to go from they saying no over and over again. Sorry we cant help is the best anyone has come up with.
Desired outcome: Refund the £39.99 i have paid for a non existent service.
I also had Norton and it was cancelled from GEEK Squad because it wasn't working appropriately. I was told (by GEEK Squad) to wait two months and I should get my refund of $241.72. If I didn't get my refund, I should then contact Norton. The Norton service incidentally was promoted by AOL on my site, I waited the two months, and it was not credited. I tried on occasions including sending E-mails to get the credit. I then contacted by chat and got Shreeyans S and then his supervisor Dittman S who said there was nothing they could do about refund. I got the 60 day runaround and the end result was not refund. It is somewhat comforting to note that multiple people had the same complaints from a company who prides itself on customer protection when they themselves are one of the chief scam artists and I no longer feel like a looser. Please everyone, be very careful with Norton, they are not what they seem to be. They are as good at scamming as any others. Their equipment keeps telling me that I should reenroll so obviously since the 60 day time period, they were aware that I had cancelled.
Norton utilities
I bought norton deluxe with utiltiies. I have the security but not the utilties. I have phone, I have mailed twice, I have spoken with an agent who remotely accessed my computer.
The issue is still not fixed.
There was no customer feedback by the agent. He just signed off without fixing the issue.
I am angry that I am paying for something you can not deliver.
I have 3 other devices and both security and utilties have uploaded on these so I know it's working however on my current device which I use daily utitlities will not download.
I asked for a link which didn't work.
This is time wasting and money wasting so far and very frustrating because it's taking too much time for a simple task. This should be quite simple considering it's a simple download for a product i'm paying for?
Desired outcome: i would like the icon for the utilities to appear on my desktop, for the product to install and work
Norton
I Purchased Norton in November and paid for it by Visa. Then yesterday I noticed they had charged me again on my Visa without my consent. So I am not very happy and will call my Visa now to cancel my card so Norton won't be able to take more money from my Visa account for this stupid Norton. I will also try another security now because Norton is also getting too expensive anyway.
So disappointed now that I have to change my Visa account because of this.
Effie Hewitt
[protected]@bellaliant.net
Customer support
Spent over 1 hr on phone with support to see if I could combine 4 subscriptions into just Norton 360 + Lifelock. She said I didn't have Norton Utilities Premium, which I was looking at as "Active" on my subscription screen. She asked for the product key so she could look at it. She then turned it from "Active" to "Disabled". When I told her she did this, she said that she didn't, that it had been inactive for years. I asked for Supvr. She also said it had been inactive for years. I cancelled all subscriptions. The support people were very difficult to communicate with. They never seemed to understand what I was asking. This has been a nightmare.
Desired outcome: Full refund of every subscription.
Staff trying to sell extra stuff
We called for help into install your deluxe product as we were having trouble. The lady went through a lot of stuff and then started saying if we buy this product for five years for £300 pounds and proceded to tell us about it. We said no thank you. she then said about £500 punds for ten years to which we said no. She then went away and when she came back she said we could have the security system for£70 pounds and pay it in insalments. we said no thank you. Then I said what you are saying is the card we brought is really no good. so I said we paid £16.99 for nothing. All we wanted was help to load it. We have had no problems before. Is this write that when we buy the card from the shop we might as well through our money away as you are selling the public something that is not worth having. The lady upset my wife in the proceed
Desired outcome: Tell your staff not to try and sell other products
Norton 360
I have used Norton for over a year and have had issues with customer service anytime I had an issue. I finally had an issue in December and spent over 2 hours online (because I couldn't speak with a live agent) trying to fix it. I was disconnected numerous times, and finally they suggested I needed to purchase another product. I did so and then attempted to cancel it after a month. I again could not get a live agent and could not cancel it. When I did finally get a live agent, I was hung up on over and over again. Don't Use Norton Products! Their customer service is VERY poor. I had two services, one which I knew I would not be able to get a refund for, but the other I had tried numerous times to get through and couldn't. Today I did, after being hung up on 4 times, and got a supervisor who said there was nothing he could do about the service THEY recommended I purchase in December. I want a refund and all my services with NORTON cancelled.
Desired outcome: A refund
Unauthorised Installation in my PC of Norton
I don't know how you got a Norton anti Malware program installed in my computer but when I tried to uninstall it you gave me a load of pain. Please don't do this.
Fraud/Stealing
So I don't even HAVE Norton installed onto any of my devices. Nor have I ever used Norton. I have Macafee usually. Tell me why I was charged $60 when I 1. never renewed my Macafee subscription and 2. Don't even have the application installed. Like this is Fraud and I don't even know what else considering I never even gave this company my information and they STOLE my money!
Desired outcome: Refund, Apology, Explanation, Money, MAKE IT RIGHT YOU STOLE.
my 360 with lifelock
you keep trying to get me to buy a subscriptrion and now you want me to cancel and buy a new to fix scan . I thought the one I have is to pay for that repairs. when I bought it. I was led to believe it covered most every thing. I am on a limited income and can not pay more than already paid. I need to see what I am paying for that you would want me to buy more of your plans if I am going to renew.
Norton 360
My norton will not start up stating that my subscription has expired. I have 151 days left on my paid subscription. I tried to reinstall but this did not help so I contacted tech suppport. The tech guy took control of my computer and deleted then reinstalled norton, This did not work so he initiated a level 2 problem and said that the tech support would contact me in 48 hours. After 48 hours I had not heard from norton so I called tech support and was told that they wourl call back within 3 hours. Norton NEVER called. It is now day 3 so I called tech support again. Was told they would call back in 2 hours. That was 5.5 hours ago and noone has called so I once again called tech support, This time I was told that noone was calling because norton did not know how to fix the problem.
At this point I need antivirus protection so I wanted to cancel my subscription and get a refund. The customer support rep could not do this and told me I would receive a call back in 2.5 hours, I am quite unhappy with norton and just want my money back! I can buy and install one of your competitors products in minutes.
case # [protected]
Desired outcome: fix the problem NOW or give me a refund.
Norton 360 deluxe - 12 month, 5 devices anti-virus subscription
My name is Olufunso Idowu
- contact email - funso,[protected]@virgin.net
I purchased my annual subscription through Amazon on 29/4/21. It covered up to 5 devices. I installed and used it on a 3 devices but have since uninstalled it from 2 of the devices, and not used my 2 additional purchases at all.
I uninstalled because it created firewall access problems.
I have changed devices (Desktop and mobile phone) and upon trying to install Norton antivirus, was refused on grounds that my product key was already in use and then a notification that my subscription has expired and i would have to buy a new subscription.
My purchase was for a year, therefore not expiring until 28/4/21.
I am being cheated by Norton and deprived of what I paid and contracted for.
I require Norton to correct their record, restore and give me access to my account or refund the balance unused part of my subscription, dated from today, 02/03/22.
My supporting document could not be uploaded so below are the details;
Microsoft 365 Family | 15 Months subscription | Office apps | up to 6 users | Multiple PCs/Macs, Tablets and Phones + Norton 360 Deluxe | 5 Devices | 15 months subscription | multilingual | Download
• Platform: windows_8_1, windows_10, windows_11, mac_os_sierra, mac_os_big_sur_11
• How to redeem this item
Norton Product Key: XCC3GB3VHXP4Q4W3837MFFPWG
Token: QVCJX-PG66H-P9QQ6-2TRG6-PVH6Z
Link: https://setup.office.com/?token=Q8S2fXjgPE%2fekuUYs7YKoX47e78nox8MgpU%2fM1nQDVd7PmoYDUR60EIqPbTQ0K%2fCfn1YmQam9ted1Bm%2fx5L6OmzTcSKzO%2b%2fcTH07llyqSC9uBGwrWgW7eF72109S7%2fxO2CiV8LfpZgu5zhqfvoEHpBq0UFN2J3vzeSHQn4LfjfWTi%2fL5fBta%2fjIcmz%2bfWedefuwCNMS1qBZOd7McFRhhJJKpifWE6XFH0I%2fWO7eZmRc99PCozw88YD36mw5UiTKkJyrgHCzBn5Jx%2bEfnQ2VKgkws0AxjUpSQJ0opODAnKQMGitxhvMgixX5afCMXlEeRKOhSZPlbPMpbOr0310BURQ%3d%3d&ctid=e6a81b26-4eaf-42d7-b52a-bfdfdb7d3c55
Purchased on April 29, 2021 View order details
How to redeem this item
Microsoft 365 Family | 15 Months subscription | Office apps | up to 6 users | Multiple PCs/Macs, Tablets and Phones + Norton 360 Deluxe | 5 Devices | 15 months subscription | multilingual | Download
Microsoft:
Go to Office.com/setup and sign in with your Microsoft account or create a new account (save your credentials). Enter your product key and follow the instructions
Norton:
1. Go to norton.com/enroll
2. Sign in then enter your product key
3. Click Next and follow the on-screen instructions
*You must have a Norton account to install. If you don't aready have a account, you can easily set up one using your email address. To protect additional computers, smartphones and tablets please return to norton.com/enroll
Your Orders
Your Account
Amazon.co.uk
Digital Delivery Confirmation
Order #D01-[protected]
Hello Olufunso Idowu,
Your digital video games and software purchases are now available for use.
Download, access and manage your digital video games and software now.
Access your content
Desired outcome: I require Norton to correct their record, restore and give me access to my account or refund the balance unused part of my subscription, dated from today, 02/03/22.
automaic renewal of antivirus perscription
I cancelled my automatic renewal for Norton a few months back, I even had an email confirmation from them after to say they won’t take money when my subscription expired.
I just received an email today saying they have tried to take money out of my account. Luckily I’ve changed by back details since then, but clearly there’s something really wrong here.
Desired outcome: stop stealing money from people.
reoccuring bill from a cancellation 3 yrs ago
On Feb. 22 I recieved a bill stating Norton was taking 550 dollars out of my bank acct. I contacted them to resolve situation and they asked me to download anytime app in order to connect computers to Norton to refund money. Then they threatened me, I felt, with fact they had my computer on their screen, etc., about getting the refund. There should have never been a reocurring bill when I cancelled. That is a form of fraiud & theft, I feel.
Desired outcome: Investigation to billing practices & cancelling procedures including connecting computers
Renewal fraud
I paid to renew and Norton keeps wanting me to pay it again. Bait and switch business practice. I called 2 times and I was told it was fixed but Today I got another request to renew or my subscription would be ended.
Order Number: NP1380202164
Tax Disclosure:
Seller's details: NortonLifeLock Inc.
60 E. Rio Salado Parkway, Suite 1000
Tempe, AZ 85281
USA
USA FEIN: 77‐0181864
Canada GST #: [protected] RT0001; QST #: [protected]
Order Details
Norton™ 360 Premium II Subscription Renewal ﴾1 Year Subscription﴿
Microsoft® Windows®, Mac OS®, iOS®, Android™
Product Key
PBKCVHFMD2TJXPPPYMX6QJTM7
Product Serial Number
C84FG8JTHGBV
Licenses
‐
Automatic Renewal
Annual Subscription
Status
Processed
Expires On
2/28/2021
USD $89.99
Payment Details
Payment Method Credit Card
Account Holder Name KennethJ Lipovsky
Card Type DISCOVER
Card Number XXXX‐XXXX‐XXXX‐5631
Sub‐Total USD $89.99
Tax USD $6.74
Total USD $96.73
Desired outcome: I want them to renew my subscription
Norton refusing to refund on the service within the cancellation perion
27th January 2022 £84.99 was debited from my credit card account, more than 1 month before the expiry date of 3rd March, 2022.
I logged on Norton to cancel the service at 08:10am on 1st February. £84.99 was debited from my credit card account for the service beginning from 3 March 2022 to 3 March 2023. It is absurd. I never use the anti-virus service on and after 1st February 2022. Why do I have to pay for the service that I never use?
I am looking forward to having your reply at: [protected]@gmail.com.
Desired outcome: Refund of £84.99 to my HSBC(UK) credit card account.
this sounds more like a issue with your card than Norton.
from what your saying
1. unknown subscription ended on Jan 27th
2. your subscription ends on march 3rd
3. you canceled one of the 2 services [I'm guessing the one ending on march 3rd.] but the mystery service on your card is still active to renew each month.
what i suggest is talking civilly with Norton and ask them calmly what accounts have your card on it and to kindly cancel them due to it being credit card fraud [unless this is an old account you forgot you had]. this should have their fraud department investigate this and contact you directly to confirm the mystery account.
Internet email from ????
See the attached email I received from a bogus site.
Who sent that email trying to get me to pay them. ITS NOT NORTON IM SURE
Look at the email in the attached photos. Someone is trying to rip me off using your name.
THIS IS RIDICULOUS
LOOK AT THE EMAIL I SENT YOU FROM A PERSON CLAIMING TO REPRESENT NORTON.
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Norton Contacts
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Norton phone numbers1800 680 0261800 680 026Click up if you have successfully reached Norton by calling 1800 680 026 phone number 235 235 users reported that they have successfully reached Norton by calling 1800 680 026 phone number Click down if you have unsuccessfully reached Norton by calling 1800 680 026 phone number 129 129 users reported that they have UNsuccessfully reached Norton by calling 1800 680 026 phone number65%Confidence scoreAustralia+1 (800) 720-7898+1 (800) 720-7898Click up if you have successfully reached Norton by calling +1 (800) 720-7898 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 720-7898 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 720-7898 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 720-7898 phone numberSingapore+1 (800) 441-7077+1 (800) 441-7077Click up if you have successfully reached Norton by calling +1 (800) 441-7077 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 441-7077 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 441-7077 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 441-7077 phone numberThailand+1 (800) 944-0586+1 (800) 944-0586Click up if you have successfully reached Norton by calling +1 (800) 944-0586 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 944-0586 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 944-0586 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 944-0586 phone numberColombia+1 (855) 815-2726+1 (855) 815-2726Click up if you have successfully reached Norton by calling +1 (855) 815-2726 phone number 9 9 users reported that they have successfully reached Norton by calling +1 (855) 815-2726 phone number Click down if you have unsuccessfully reached Norton by calling +1 (855) 815-2726 phone number 8 8 users reported that they have UNsuccessfully reached Norton by calling +1 (855) 815-2726 phone number6%Confidence scoreUnited States+1 (800) 745-6034+1 (800) 745-6034Click up if you have successfully reached Norton by calling +1 (800) 745-6034 phone number 3 3 users reported that they have successfully reached Norton by calling +1 (800) 745-6034 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 745-6034 phone number 2 2 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 745-6034 phone number20%Confidence scoreCanada+64 800 174 089+64 800 174 089Click up if you have successfully reached Norton by calling +64 800 174 089 phone number 3 3 users reported that they have successfully reached Norton by calling +64 800 174 089 phone number Click down if you have unsuccessfully reached Norton by calling +64 800 174 089 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +64 800 174 089 phone number100%Confidence scoreNew Zealand+44 207 616 5600+44 207 616 5600Click up if you have successfully reached Norton by calling +44 207 616 5600 phone number 23 23 users reported that they have successfully reached Norton by calling +44 207 616 5600 phone number Click down if you have unsuccessfully reached Norton by calling +44 207 616 5600 phone number 16 16 users reported that they have UNsuccessfully reached Norton by calling +44 207 616 5600 phone number18%Confidence scoreUnited Kingdom+353 16 011 906+353 16 011 906Click up if you have successfully reached Norton by calling +353 16 011 906 phone number 5 5 users reported that they have successfully reached Norton by calling +353 16 011 906 phone number Click down if you have unsuccessfully reached Norton by calling +353 16 011 906 phone number 5 5 users reported that they have UNsuccessfully reached Norton by calling +353 16 011 906 phone numberIreland+43 150 159 6004+43 150 159 6004Click up if you have successfully reached Norton by calling +43 150 159 6004 phone number 0 0 users reported that they have successfully reached Norton by calling +43 150 159 6004 phone number Click down if you have unsuccessfully reached Norton by calling +43 150 159 6004 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +43 150 159 6004 phone numberAustria+32 22 566 625+32 22 566 625Click up if you have successfully reached Norton by calling +32 22 566 625 phone number 0 0 users reported that they have successfully reached Norton by calling +32 22 566 625 phone number Click down if you have unsuccessfully reached Norton by calling +32 22 566 625 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +32 22 566 625 phone numberBelgium+420 239 016 463+420 239 016 463Click up if you have successfully reached Norton by calling +420 239 016 463 phone number 0 0 users reported that they have successfully reached Norton by calling +420 239 016 463 phone number Click down if you have unsuccessfully reached Norton by calling +420 239 016 463 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +420 239 016 463 phone numberCzech Republic+45 35 258 010+45 35 258 010Click up if you have successfully reached Norton by calling +45 35 258 010 phone number 0 0 users reported that they have successfully reached Norton by calling +45 35 258 010 phone number Click down if you have unsuccessfully reached Norton by calling +45 35 258 010 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +45 35 258 010 phone numberDenmark+358 923 113 405+358 923 113 405Click up if you have successfully reached Norton by calling +358 923 113 405 phone number 0 0 users reported that they have successfully reached Norton by calling +358 923 113 405 phone number Click down if you have unsuccessfully reached Norton by calling +358 923 113 405 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +358 923 113 405 phone numberFinland+33 173 018 499+33 173 018 499Click up if you have successfully reached Norton by calling +33 173 018 499 phone number 0 0 users reported that they have successfully reached Norton by calling +33 173 018 499 phone number Click down if you have unsuccessfully reached Norton by calling +33 173 018 499 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +33 173 018 499 phone numberFrance+49 696 640 4388+49 696 640 4388Click up if you have successfully reached Norton by calling +49 696 640 4388 phone number 0 0 users reported that they have successfully reached Norton by calling +49 696 640 4388 phone number Click down if you have unsuccessfully reached Norton by calling +49 696 640 4388 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +49 696 640 4388 phone numberGermany+30 800 4414 4299+30 800 4414 4299Click up if you have successfully reached Norton by calling +30 800 4414 4299 phone number 0 0 users reported that they have successfully reached Norton by calling +30 800 4414 4299 phone number Click down if you have unsuccessfully reached Norton by calling +30 800 4414 4299 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +30 800 4414 4299 phone numberGreece+39 245 279 054+39 245 279 054Click up if you have successfully reached Norton by calling +39 245 279 054 phone number 0 0 users reported that they have successfully reached Norton by calling +39 245 279 054 phone number Click down if you have unsuccessfully reached Norton by calling +39 245 279 054 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +39 245 279 054 phone numberItaly+352 298 479 5023+352 298 479 5023Click up if you have successfully reached Norton by calling +352 298 479 5023 phone number 0 0 users reported that they have successfully reached Norton by calling +352 298 479 5023 phone number Click down if you have unsuccessfully reached Norton by calling +352 298 479 5023 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +352 298 479 5023 phone numberLuxembourg+31 205 040 539+31 205 040 539Click up if you have successfully reached Norton by calling +31 205 040 539 phone number 1 1 users reported that they have successfully reached Norton by calling +31 205 040 539 phone number Click down if you have unsuccessfully reached Norton by calling +31 205 040 539 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +31 205 040 539 phone number100%Confidence scoreNetherlands+47 22 971 704+47 22 971 704Click up if you have successfully reached Norton by calling +47 22 971 704 phone number 0 0 users reported that they have successfully reached Norton by calling +47 22 971 704 phone number Click down if you have unsuccessfully reached Norton by calling +47 22 971 704 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +47 22 971 704 phone numberNorway+48 222 030 314+48 222 030 314Click up if you have successfully reached Norton by calling +48 222 030 314 phone number 3 3 users reported that they have successfully reached Norton by calling +48 222 030 314 phone number Click down if you have unsuccessfully reached Norton by calling +48 222 030 314 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +48 222 030 314 phone number50%Confidence scorePoland+351 800 780 066+351 800 780 066Click up if you have successfully reached Norton by calling +351 800 780 066 phone number 0 0 users reported that they have successfully reached Norton by calling +351 800 780 066 phone number Click down if you have unsuccessfully reached Norton by calling +351 800 780 066 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +351 800 780 066 phone numberPortugal+7 499 272 2059+7 499 272 2059Click up if you have successfully reached Norton by calling +7 499 272 2059 phone number 0 0 users reported that they have successfully reached Norton by calling +7 499 272 2059 phone number Click down if you have unsuccessfully reached Norton by calling +7 499 272 2059 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +7 499 272 2059 phone numberRussia+34 911 776 150+34 911 776 150Click up if you have successfully reached Norton by calling +34 911 776 150 phone number 0 0 users reported that they have successfully reached Norton by calling +34 911 776 150 phone number Click down if you have unsuccessfully reached Norton by calling +34 911 776 150 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +34 911 776 150 phone numberSpain+46 857 929 037+46 857 929 037Click up if you have successfully reached Norton by calling +46 857 929 037 phone number 0 0 users reported that they have successfully reached Norton by calling +46 857 929 037 phone number Click down if you have unsuccessfully reached Norton by calling +46 857 929 037 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +46 857 929 037 phone numberSweden+41 442 120 032+41 442 120 032Click up if you have successfully reached Norton by calling +41 442 120 032 phone number 0 0 users reported that they have successfully reached Norton by calling +41 442 120 032 phone number Click down if you have unsuccessfully reached Norton by calling +41 442 120 032 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +41 442 120 032 phone numberSwitzerland+90 216 282 1987+90 216 282 1987Click up if you have successfully reached Norton by calling +90 216 282 1987 phone number 0 0 users reported that they have successfully reached Norton by calling +90 216 282 1987 phone number Click down if you have unsuccessfully reached Norton by calling +90 216 282 1987 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +90 216 282 1987 phone numberTurkey+86 800 830 1153+86 800 830 1153Click up if you have successfully reached Norton by calling +86 800 830 1153 phone number 0 0 users reported that they have successfully reached Norton by calling +86 800 830 1153 phone number Click down if you have unsuccessfully reached Norton by calling +86 800 830 1153 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +86 800 830 1153 phone numberChina+852 25 981 234+852 25 981 234Click up if you have successfully reached Norton by calling +852 25 981 234 phone number 0 0 users reported that they have successfully reached Norton by calling +852 25 981 234 phone number Click down if you have unsuccessfully reached Norton by calling +852 25 981 234 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +852 25 981 234 phone numberHong Kong+91 800 100 7601+91 800 100 7601Click up if you have successfully reached Norton by calling +91 800 100 7601 phone number 0 0 users reported that they have successfully reached Norton by calling +91 800 100 7601 phone number Click down if you have unsuccessfully reached Norton by calling +91 800 100 7601 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +91 800 100 7601 phone numberIndia+972 180 944 7879+972 180 944 7879Click up if you have successfully reached Norton by calling +972 180 944 7879 phone number 3 3 users reported that they have successfully reached Norton by calling +972 180 944 7879 phone number Click down if you have unsuccessfully reached Norton by calling +972 180 944 7879 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +972 180 944 7879 phone number50%Confidence scoreIsrael+81 356 422 682+81 356 422 682Click up if you have successfully reached Norton by calling +81 356 422 682 phone number 0 0 users reported that they have successfully reached Norton by calling +81 356 422 682 phone number Click down if you have unsuccessfully reached Norton by calling +81 356 422 682 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +81 356 422 682 phone numberJapan+60 377 124 612+60 377 124 612Click up if you have successfully reached Norton by calling +60 377 124 612 phone number 0 0 users reported that they have successfully reached Norton by calling +60 377 124 612 phone number Click down if you have unsuccessfully reached Norton by calling +60 377 124 612 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +60 377 124 612 phone numberMalaysia+27 218 192 830+27 218 192 830Click up if you have successfully reached Norton by calling +27 218 192 830 phone number 0 0 users reported that they have successfully reached Norton by calling +27 218 192 830 phone number Click down if you have unsuccessfully reached Norton by calling +27 218 192 830 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +27 218 192 830 phone numberSouth Africa+82 220 971 401+82 220 971 401Click up if you have successfully reached Norton by calling +82 220 971 401 phone number 0 0 users reported that they have successfully reached Norton by calling +82 220 971 401 phone number Click down if you have unsuccessfully reached Norton by calling +82 220 971 401 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +82 220 971 401 phone numberSouth Korea+886 801 855 873+886 801 855 873Click up if you have successfully reached Norton by calling +886 801 855 873 phone number 0 0 users reported that they have successfully reached Norton by calling +886 801 855 873 phone number Click down if you have unsuccessfully reached Norton by calling +886 801 855 873 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +886 801 855 873 phone numberTaiwan+971 800 844 0742+971 800 844 0742Click up if you have successfully reached Norton by calling +971 800 844 0742 phone number 9 9 users reported that they have successfully reached Norton by calling +971 800 844 0742 phone number Click down if you have unsuccessfully reached Norton by calling +971 800 844 0742 phone number 9 9 users reported that they have UNsuccessfully reached Norton by calling +971 800 844 0742 phone numberUAE+54 115 354 0370+54 115 354 0370Click up if you have successfully reached Norton by calling +54 115 354 0370 phone number 0 0 users reported that they have successfully reached Norton by calling +54 115 354 0370 phone number Click down if you have unsuccessfully reached Norton by calling +54 115 354 0370 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +54 115 354 0370 phone numberArgentina+55 114 700 1747+55 114 700 1747Click up if you have successfully reached Norton by calling +55 114 700 1747 phone number 0 0 users reported that they have successfully reached Norton by calling +55 114 700 1747 phone number Click down if you have unsuccessfully reached Norton by calling +55 114 700 1747 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +55 114 700 1747 phone numberBrazil+56 800 646 210+56 800 646 210Click up if you have successfully reached Norton by calling +56 800 646 210 phone number 0 0 users reported that they have successfully reached Norton by calling +56 800 646 210 phone number Click down if you have unsuccessfully reached Norton by calling +56 800 646 210 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +56 800 646 210 phone numberChile+52 554 738 1613+52 554 738 1613Click up if you have successfully reached Norton by calling +52 554 738 1613 phone number 2 2 users reported that they have successfully reached Norton by calling +52 554 738 1613 phone number Click down if you have unsuccessfully reached Norton by calling +52 554 738 1613 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +52 554 738 1613 phone number100%Confidence scoreMexico
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Norton emailssocialsupport@symantec.com100%Confidence score: 100%Supportglobal_exams@symantec.com100%Confidence score: 100%Support
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Norton address350 Ellis Street, Mountain View, California, 94043, United States
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Norton social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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I had the basic most inexpensive Norton antivirus product they sold last year. However I had to change computer towers which caused me to have to remember the name used for Dell. I chose the wrong name. Just before the old tower died I had had Norton do a cloud storage. Now I have two names and both are in cloud storage, therefore there is now duplication which ate up my cloud capacity. So I phoned Norton and allowed remote fixing of the duplication. AND, the nice man gave me a free upgrade which has a much greater cloud capacity. Now it it nearing time for renewal. I am getting to the point of the problem. The duplication problem really didn't get fixed. I can delete excess stuff, but whenever I do another cloud backup the duplications come back like a killed horror movie actor. I am now willing to just get the darned stuff sort it out if only I could renew at the original basic most cheapest less that $20 bucks/ year, not at the inflated price of the free upgrade (which is over $100/year. But the chat online via typing with a darned robot doesn't even work. It won't even start despite the fact I temporarily enabled cookies. Now I cannot even find a phone number for customer service. It seems it is renew at their prefixed price (I only have one computer) for services and coverage I do not want or need or the highway.