I have been going back and forth with Nicor. In September our bill was higher than usual and was an actual read. We had not ran our heat or anything so I called and read my meter. It was about $100 less than the bill. I know how to read my meter because I have done it before because my bill would be too high or too low. I paid the new amount on Oct 5th. A few weeks ago I was going through my checkbook and noticed that Nicor had not billed me since the end of September. I was in shock and dreed of what was to come. I called Nicor and customer service said I had a 0.00 amount and explained the story and was transfered to another rep that stated my bill was pending. What did pending mean I asked and got a half a**ed answer. I emailed Nicor explaining my dreed of a high bill. I wrote the BBB and citizens utility board. I received a letter stating my bill would be sent out the 16th of this month. I received this bill and it was 309.42 and is to be paid by 1/7/09. It is for 75 days of service. It is an estimated meter read on top of it too. I wrote again Nicor, BBB, and Citizens utility board. Nicor wrote me an email stating BBB closed my case and wrote about reading the meter every other month. My big problem with them is that I didnt receive a bill for months and it wouldve been easier to pay. They lied to BBB stating they read meters every other month too because if that was the case I wouldve received an actual meter read bill in Oct/Nov. but instead got no bill at all. They lied about BBB closing the case cause the same day they emailed that to me BBB emailed me letting me say I was dissatisfied with the response Nicor gave me and let me explain to BBB about it. I sent Nicor this letter letting them know I know they lied to me. Makes me upset that Nicor also said to BBB that customers can go on the website and read meters and report it on the site. Last I checked I was not receiving a check or benefits from Nicor as an employee. So if I dont pay this bill I will have late fees/be reported to credit bureaus/shut of after winter months but they can go 75 days not sending a bill and there so far is nothing I can do about it. Does not make sense. They are a big enough company not to be so incompetent. If you have any similar stories I would love to hear about them. Write me at [protected]@aol.com.
The complaint has been investigated and resolved to the customer’s satisfaction.