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Con Edison Customer Care Service

Consolidated Edison Company of New York, Inc.

Four Irving Place 9th Floor
New York
New York
United States - 10003

Customer Support Phone Numbers

+1 212 777 4351 1 1

Con Edison Complaints & Reviews

Con Edison / fraudulent charges

Laura Ventoso on Sep 16, 2017
This complaint is to expose an ongoing fraud Con Edison, Inc is. Since early August I have been living in NJ, Sparta, and my NY apartment located at 140 west 69 street #72a, New York, NY 10023 has been closed and I have shut down the electricity from the main electrical box, only one beaker...

Con Edison / Placing new meters in a home that burned down

MaryEllen Do on Sep 7, 2017
Client name is Joseph and Catherine Do. Our home at 160-22 77th Road Fresh Meadows NY burned down in January of 2016. We have been calling 718-802-6397. The reference number is MC 292624. The home has been rebuilt. Con Edison is waiting for the Engineer to come and inspect the home. The...

Con Edison / partial lighting outage in my apartment

drfresh2 on Sep 2, 2017
We have had only partial lighting in our apartment for over 6 months. My husband has called three times. Spoke to someone named Phil 914-278-0316 and he has takes information and then does not get back to us. I have visual problems and have fallen down stairs requiring staples in my head...

Con Edison / service

BrendaM31 on Aug 19, 2017
Yesterday I took the day off to have the safety check done by Con Ed at 6535 Broadway #1F, Bronx NY 10471. I my first call to your company was at 9:57. I was told that someone will come to my apartment that day. I waited and waited.. At 3:38 pm, I called again because it's almost the end...

Con Edison / con edison worker exposing his penis and urinating on my car

CeeCeeCee on Aug 10, 2017
Worker got out of his red Chevy Envoy, license plate EKA 3548 located at the corner of 142nd & 58th Ave stood in front of my car and exposed his penis at which point I got out of my car and videoed him urinating on my car, he continued urinating as a woman walked by on the sidewalk and...

Con Edison / employee

Carla harrison on Jul 25, 2017
Very nasty con Edison man gave me the finger in brooklyn yesterday towars east new York his employee badge read aaron bullock reader meter i ask him very nicely what was he doing he gave me the finger if you people are going to hire disrespectful workers than i dont want your service im a...

Con Edison / sexual harassment

Karen onogopoulos on Jul 22, 2017
The guys currently conducting some sort of construction that extends from 18th street and 20 ave to 31st street and 20 ave. Are extremely disrespectful. Not only that, but sexual harrassment to the women in the area is unacceptable! Human resources do you job and investigate! Cat calling...

Con Edison / no electricity

Vdwd on Jun 24, 2017
We have not had any electricity since 6/23/17at 11 am. Living in the house is 4 adults and 3 children ages 12 years old, 5 years old and a 11 month old. We have called Con-ed at least twelve time and was told by then that they would send someone out at 9pm 6/24/17. When we called them at...

Con Edison / a job not being finished for months at 596 henry st in brooklyn

tommy891 on May 25, 2017
why is the job at596 henry st in Brooklyn taking so long, at least 5 months.baracades are taking up most of the sidewalk making it hard for baby carrages to pass.also the steel grating is not covering the opening completely and a few people have seen a few rats coming out of there.can we...

Con Edison / two out of three fazes between the building and street are disconnected.

Garen Gevorgian on May 11, 2017
Two out of three fazes between our building and the street were disconnected for the last 10 months and we have just one cable (instead of three) handling the whole building's electric needs. Our first floor apt central ventilation and air conditioning system needs two fazes to work. Last...

Con Edison / no show for a scheduled meter reading appointment

Ofelia Balilo on May 8, 2017
We received a notice in the mail that con Edison needs to inspect our indoor meter on Monday, May 8, 2017. They must gain acces to our indoor meter or they will continue to charge us additional $25 monthly. My husband and I took the day off to be home on that day. Since the note did not...

Con Edison / ongoing work at jefferson oval, jefferson village condo 3, yorktown heights, ny 10598

mcgrath services on Apr 25, 2017
Con Ed has been conducting ongoing work at Jefferson Village Condo 3 for over 2 years. This work is an eyesore and is affecting the value of the homes and quality of life for the community. There has been continuous digging and open wires that they cannot seem to locate. There are also...

Con Edison / overcharging

bananya5@gmail.com on Apr 20, 2017
My average bill was always $35-$40 as soon as I moved to a new apartment, my first bill is $78. When I called, i was told this bill is an estimate and will be adjusted when the actual reading happens. However, when the next bill came, the first bill was listed as the same and the customer...

Con Edison / not fixing unsafe damaged wires

jacob kritzler on Apr 5, 2017
The coned wires on the street are getting wet when it rain, and its coming in water in the manhole, the wires are not sealed good so every timeouts raining its coming smoke out from the manhole and from the electric box inside the building, its also raining water like a sink from the...

Con Edison / partial electricity (no 220 volts) at 121-41 238th st., queens, ny. 11422

Calvin F Glass on Apr 2, 2017
On or about Monday, March 20, 2017 Con Ed employees were working in front of 121-47 238th St. During that time, I lost partial power at my home, 121-41 238th St. The following day, my electric power appeared to be fully restored, minus my 220 volt system. I reported the condition on or...

Con Edison / billing

Antonio Cinuquemani on Mar 29, 2017
I recently did work to my house 2354 36 street Astoria NY 11105 I lowered my front yard. my electrical contractor filed with con ed to lower the meters. Con ed sent over supervsor to look at the work and they told me I had to put In a new service they sent me a bill for $15, 120.04 back in...

Con Edison / terminating service w/o notification

BronxResident on Mar 28, 2017
Very unethical. The matter involved doing a name change. If you have not heard back from your customer regarding name change(not closed account), why would you not reach out to make the resident know that they will be terminating the service, especially if it is noted that a child lives in...

Con Edison / no response when transmitter caught fire

Ncredo18 on Feb 9, 2017
The transmformee underground caught fire on my block and the fire department arrived to put it out. Con Ed was called MULTIPLE times and took over an hour to respond. I called because there were still signs of a fire underground and Con Ed still hadn't shown up. When I called, the...

Con Edison / street work that has been forgotten

Jane Allyson on Jan 11, 2017
I live on 130th street between Lenox and Adam Clayton Powell Blvd. there was work being done on the street back in October and the men are finished but they never closed up the hole. what they left in the street poses a danger to children in the area. it is taking up valuable parking space...

Con Edison / customer service

Sweetcheeks93 on Jan 10, 2017
Some of Con Edison representatives and supervisors are definitely out to lunch. I've called multiple times asking certain questions and the rep doesn't explain or answer my question so I ask for a supervisor...always without fail...a supervisor will call u back they never ever call back...

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