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Con Edison Customer Care Service

Consolidated Edison Company of New York, Inc.

Four Irving Place 9th Floor
New York
New York
United States - 10003

Customer Support Phone Numbers

+1 212 777 4351 0 0

Con Edison Complaints & Reviews

Con Edison / No response when transmitter caught fire

Ncredo18 on Feb 9, 2017
The transmformee underground caught fire on my block and the fire department arrived to put it out. Con Ed was called MULTIPLE times and took over an hour to respond. I called because there were still signs of a fire underground and Con Ed still hadn't shown up. When I called, the...

Con Edison / Street work that has been forgotten

Jane Allyson on Jan 11, 2017
I live on 130th street between Lenox and Adam Clayton Powell Blvd. there was work being done on the street back in October and the men are finished but they never closed up the hole. what they left in the street poses a danger to children in the area. it is taking up valuable parking space...

Con Edison / Customer service

Sweetcheeks93 on Jan 10, 2017
Some of Con Edison representatives and supervisors are definitely out to lunch. I've called multiple times asking certain questions and the rep doesn't explain or answer my question so I ask for a supervisor...always without fail...a supervisor will call u back they never ever call back...

Con Edison / Unprotected utility pole

Haig Hovaness on Jan 9, 2017
A coned wooden utility pole in pelham manor, ny has been struck twice by cars in the last year. Each time, power has been lost to several homes in the neighborhood. This pole should have some type of barrier protection installed to prevent future power disruptions. There should also be...

Con Edison / Service termination

Mr._B on Dec 24, 2016
Cancelled gas service for an apartment in October. Original conversation was brief and pleasant, and the process was very simple. Just got billed 2.5 months later for said address. Con Ed has "no record" of the original phone call (or, quite possibly, the one I just made). Was told I have...

Con Edison / Employee working on s 11th street 12/14/16 5:00 pm

Kimberly Chen on Dec 14, 2016
Male Worker sitting in his Mini Van guarding cones on 65 South 11th Street. He was rude and aggressive. I was parking my car, of course had room and parked behind the cone. He came out of the van walked toward me, and starting screaming I am calling the tow truck right now multiple...

Con Edison / Unethical behavior of con ed employee

kazammm on Dec 2, 2016
12.2.2016 @ 11:25pm roughly right in front of 98 bayard st. vehicle NY plate 66603ME stopped in the middle of the street; no signals, no hazards turned on; just parked in the middle of the street. there was no way to get around the vehicle as there were CITI bikes parked to the right hand side...

Con Edison / Meter reading.

Joe Perone on Dec 1, 2016
A year and a half ago Con Ed installed a third meter for the landlord right next to the existing meters outside my house. I did not receive a bill from them for about a year. Now they claim they can not read the meter. The meters are right next to the existing meters which have been read for...

Con Edison / Electric

Karen Rand on Aug 15, 2016
Due to Con Edison cutting back on power I cannot cook in my oven with the air conditioner on. If I use certain appliances together the circuit blows and I have to keep resetting it. I have a bill of 575.00 for one month and they have the right to cut back on my usage. I don't have the right to not pay. Where is there justice.

Con Edison / My bill

Michellin on Feb 22, 2016
my financial situation is precarious so i had to apply heap to help me (they opened on Nov 2015 and they close on march 1 2016). in general they help people with 2 grants during the season but in order to qualified they need a disconnection notice each time that you apply. heap help me...

Con Edison / High electric bill for years

BilyanaP on Feb 7, 2016
We live in the same tiny 2 bedroom apt in Brooklyn for more than 15 years .Our average bill for electric is 140.00 (small tiny place!)We are ripped off by Con Edison every single month, I had complain to them numerous times and they send they people 3 times in this 15 years to check the...

Con Edison / Refusal to Change Due Date at Request of Customer and Hidden Fees in Billing

Reviewer55516 on Nov 13, 2015
I have had the same apartment for 40 years. For years I have requested of Con Edison to change my Due Date from the 3rd of the month to a later date - 10th or 12th of the month, so that I will be able to pay it on time. And those requests have always been refused. My income comes in on the...

ConEd / Hidden fees in coned statements

Reviewer81525 on Nov 11, 2015
As new resident, ConEd does not make an effort to provide much information on how residents will be billed. They take your information and charge you things you did not expect. After receiving the bill and noticing that I spent very little on gas and electric, you realize there is a basic...

Con Edison / Consumer Service, received a payment agreement w/o requesting one

Ms. C.C. Powell on Oct 30, 2015
10/29/15, acct. # 30-1043-4295-0006-5 received a turn-off notice, with a payment plan, second mention the first was a post card, and a security deposits due immediately. Spoke to Mr. Sabor informed that the practice is shifty, intimidating and condescending . I felt very uncomfortable...

Con Edison / Employees

Reviewer86457 on Oct 17, 2015
Many of the Con Ed Workers are thugs and thieves. The Welders work overnight to get overtime when really the time is spent at bars and strip clubs instead of fixing steam pipes and gas leaks. They drink and gamble on the job as well as a whole other host of illegal activities.

Con Edison / Not responsive

Marco Pereira on Jul 9, 2015
The building is plagued by an unstable voltage feed for the elevator. This can cause a malfunction that could hurt people inside it either by entrapment or by blunt force trauma. This is an intermittent problem since the feed voltage depends upon when you measure it. In the dead of Summer, with...

Con Edison / Overcharging Disabled Clients

Saby Jimenez on Jul 7, 2015
I am seeking an attorney who is serious about bringing allegations against Con Edison regarding overcharges, fraud, and abuse of disabled customer accounts. I am sure they will find many counts of fraud in my account alone. I have filed complaints after complaints with the PSC. In one...

Con Edison / Fraud

Tam E on Feb 8, 2015
I believe that Con Edison have been discreetly withholding information. I recieve heap from the state to assist with my home energy services, but everytime ConEd recieve funding Im not notified right away. In addition to that, I feel that each year that I recieved aid the company ha...

Con Edison / Don't know how to turn on the gas

Today 02/04/15. The ConEdison turn off our gas service since 8:00am on the morning, because of the gas pipe works. They told us the gas will be back on at 3:00pm afternoon (which never did). They told us they need to wait for the ConEd people come to turn it back on. Then the tech guy came...

Con Edison / service failure

jfrei498 on Dec 2, 2014
I moved into my new apartment on December 1st. I attempted to contact CON Edison in advance of my move in order to set up electric and gas services. I have a two month old son and did not want to move into an apartment with no lights or heat in the winter. I was informed that I needed to...

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