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CenterPoint Energy Customer Service

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CenterPoint Energy, Inc.

P.O. Box 4583
Houston
Texas
United States - 77210-4583

Customer Support Phone Numbers

+1 800 992 7552(Arkansas)
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+1 877 224 6735(California)
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+1 866 275 5252(North Louisiana)
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+1 800 477 0177(South Louisiana)
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+1 888 200 3788(Michigan)
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+1 800 245 2377(Minnesota, Residential)
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+1 612 321 4939(Minnesota, Commercial)
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+1 800 371 5417(Mississippi)
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+1 877 807 5193(Nebraska)
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+1 866 275 5265(Oklahoma)
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+1 800 752 8036(Texas, Houston Metro)
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+1 800 376 9663(Texas, Beaumont)
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+1 800 259 5544(Texas, East Texas)
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+1 800 427 7142(Texas, South Texas)
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CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and competitive natural gas sales and services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 54.7 percent limited partner interest in Enable Midstream Partners it jointly controls with OGE Energy Corp. with operations in major natural gas and liquids-rich producing areas of Oklahoma, Texas, Arkansas and Louisiana. With more than 8,500 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years.
Minnesota, General Correspondence
CenterPoint Energy, 505 Nicollet Mall, P.O. Box 59038, Minneapolis, Minnesota 55459-0038
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CenterPoint Energy Complaints & Reviews

CenterPoint Energy / property trespassing and damage

Ve
veterans memorial on Jan 5, 2019

I have a private property located at 10031 Veterans Memorial Dr/West Rd which was gated and fenced. The center point energy trespassed my property, broken the gate, fence and damaged the property by leaving piled concrete inside. They also broke the lease sign and left from there without...

CenterPoint Energy / service issues

Sq
Sqwirl on Oct 12, 2018

November 2017 neighbor complained they smelled gas and determined it was at my house. I complained probably at least three years prior to that. gas Co came to my house on 2-3 occasions because I smell gas and I was told I had no gas leak I hired a licensed plumber who found Numerous under...

CenterPoint Energy / electricity

An
Annie Smith0124 on Sep 25, 2018

My name is Anastasia Smith Yesterday at 335pm I made a payment towards my account to restore power, and as of 8:00am my lights still weren't on. I have food in my fridge that I don't feel too comfortable consuming, due to amount of time it's been sitting. I'm currently 8 months pregnant...

CenterPoint Energy / electricity

Tm
T McGaughey on Sep 23, 2018

This morning at 1:30am our electricity went out - The updates we were given did not add up and just STOPPED! I called again and was told due to visibility and trees they could not do the repairs and would send out a 2 man crew in the morning. It is now 9:00am still no electricity I called again...

CenterPoint Energy / centerpoint vehicle

Ka
KATHERINE NINH on Sep 4, 2018

Today Sep 4th, 2018 at 2015 Pinecreek Pass Lane, the attachment pictures shown. CenterPoint Tech Service sent out for 2014 Pinecreek Pass Lane service(across the street of 2015). The Technician park the truck right a the cub that block the trash can pickup for 2015, I am the owner of the...

CenterPoint / customer service representative

Jo
Joannm24 on Aug 28, 2018

I spoke with one of the customer service lady's named Tierra Lynn from Humble TX about connecting my services. She told me I had to do it before 4pm at the time I was talking to her it was 3:40pm I told her to hold so I can discuss the fees with my husband she said ok not even 1 minute...

CenterPoint Energy / fixed street light but damaged our sprinklers and ripped off the grass

Ol
olivinelava on Aug 18, 2018

I am [removed], a resident of [removed] in [removed]. A Centerpoint employee knocked on our door at around 8:00 AM on Tuesday, August 14, 2018. He asked for permission to access our back yard because some of the wires are there (so they can fix the streetlight # [removed]). The streetlight...

CenterPoint Energy / electric/gas

Re
Renika on Aug 7, 2018

My delivery charges for this service are almost as high as my usage and this makes no sense I'm gone a lot but these bills keep getting higher and higher this needs to be checked into this isn't fair market rating and this is happening to a lot of customers when times are already hard and...

CenterPoint Energy / turning on my gas

Du
Dulce Carmona on Jul 19, 2018

On Monday July 16, 2018, an employee from centerPoint came to replace my meter and in order to to that he had to turn off my gas. When I came home, I had a notice on my door to call them to turn on my gas. I called the same day and left my phone # for them to call me and tell me they are...

CenterPoint Energy / need to pay gas bill for the last 4 months again as they re calibrated meter

Ht
ht1 on Jul 13, 2018

I paid my gas bill on time for the month of December, January, February, March, April of 2018. These are the month where gas bill be higher than rest of the months. In May I was given bill of same 5 months together. When I called customer service, they said my meter got re calibrated. I...

CenterPoint Energy / power outage

Vg
VG! on Jul 5, 2018

I live in Spring and the power has been out for 4 hours and counting. This has happened more times than I can count. We moved here from out of state 4 years ago and never in my life have I experienced so many power outages. So now my family have to endure the summmer heat and try to sleep...

CenterPoint Energy / furnace

Ma
Marilyn Potter on Jun 25, 2018

After purchasing a furnace from you in January 2018 I had to call for service because I had a lake around the base of my new furnace in June a technician came and said the air conditioner was plugged, he said he cleaned the pipe and opened up to clean pan also. Then again on June 23 I had...

CenterPoint Energy / gas bill

Gr
Gregory Lollie on Jun 21, 2018

Larry came out and did a test on our home to see what all was gas in our home which se already knew was only the hot water meter. I'm which he confirmed that the hot water heater was the only thing using gas. Our bill is ridiculous there is no way our bill should be running so high. I feel...

CenterPoint Energy / billing

Sh
Sherri Furch on Jun 1, 2018

I recently paid my bill for the month of May and I paid that in full and apparently after I had paid my payment in full and they received it and I got a receipt for that. I had a ending balance of $28 and some change which I did not know that I needed to pay my service was cut off for $28...

CenterPoint Energy / response to power outage

Bo
Bob Redweik on May 28, 2018

We have been without power at 20624 Hufsmith Kohrville since May 27, 2018 - approximately 12 hours at this point. Despite numerous calls to report the outage on May 28th (at approximately 3:00 am, 6:06 am, and 9:30 am), Centerpoint kept telling us that the power was on and did not send...

CenterPoint Energy / gas

Cl
Clarence Fisher III on May 26, 2018

I am victim of Hurricane Harvey, been trying to get a "kill Letter" to prove to Habitat for Humanity that I have disconnected my Gas. I had CenterPoint Gas turn off my Gas Service in April, What should I do?? I have been sending emails and voice mail for well over one month to get a "kill...

CenterPoint Energy / electricity

Sh
Sharonzat on May 15, 2018

I live at 943 Earlsferry Channelview 77530 and for a time awhile back our electricity would go off and on quite frequently. Then we had a major outage and I had a discussion with several Repairmen and they told me that our transformers and underground lines were old in Sterling Green...

CenterPoint Energy / service

Sc
Scotty Bond on May 3, 2018

When trying to have your services restored they tell you they can't give you a time. Only that it will be between 8am and 5 pm my wife calls at 230 after missing work and staying home all day because they won't turn it on without anyone there they tell her " oh it hasn't been assigned to...

CenterPoint Energy / centerpoint energy

Ja
Jamel Davis on Apr 19, 2018

The shreveport location crew is very unprofessional. If my service is disconnected for ANY reason, and I pay for same day reconnection I should get reconnected the same day, or my money back. If no one is home the technican should at least remove the pin from the gas meter. The water...

CenterPoint Energy / power outages

Lo
Lorelei4 on Apr 2, 2018

I am a registered as a Critical Care consumer with CenterPoint Energy. I am on a ventilator and cannot breathe without one. (Portable units are not manufactured). Over the past 2 weeks there have been 4 separate momentary power outages, shutting down all power & ventilator. Although the...