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Consumers Energy Customer Care Service

Consumers Energy

4000 Clay Ave SW
United States - 49548-3017

Customer Support Phone Numbers

+1 800 477 5050(General Information) 8 14
+1 800 805 0490(Business) 1 0
+1 855 477 9027(Landlord) 0 1
+1 517 768 3092(International) 0 0
+1 800 363 4806 0 0

Consumers Energy Complaints & Reviews

Consumers Energy / Call center

Amandaraymond on May 4, 2017
I recently moved into a new place my landlord put the utilities in my name for me the person she talked to told her that I needed to provide verification information such as social security card driver's license and lease. After being shut off because I was unaware of the situation I...

Consumers Energy / Electricity charges

LaDre Pierce on Apr 5, 2017
The electricity supplier has increased my electricity rates at our home to the point that I cannot afford to pay. our bill has been 400.00 per month, and I am hardly ever even there. Our bill has never been near that much, even in during the winter months and we are using about the same...

Consumers Energy / Electricity

Cold and hungry on Mar 8, 2017
I am leaving this review from my phone since we are without power. We are always without power, sometimes for weeks at a time. It has gotten a lot better since that Christmas when everyone was out of power. We spent Christmas in a hotel and the power didn't come back on for 2 weeks. Thi...

Consumers Energy / Order new aerial power service and they cut the only oak in a field

Scott Carr on Jan 25, 2017
On December 28th I went to the main Consumers power office on Willow street in Lansing to pay for a new service at a Hunting cabin I was building for my retirement and paid them $17, 995.25 and was working with Matt Benic he was on vacation throughout Christmas to the new year I finaly...

Consumers Energy / Customer representative

Avalou on Dec 29, 2016
After receiving a bill for over $600 I called to question it. I called 12/29/16 @ about 950 am. The lady that answered the phone mumbled her name so I didn't catch it. 2 weeks ago my power got shut off over $100. Not because we don't pay we pay every month it's just that apparently not...

Consumers Energy / Appliance repair plan

TERIMAKA on Sep 22, 2016
My oven in my electric stove was not working. The hot plates however were working. I have an appliance plan with consumers energy. I called them and they sent over a repairman. The repairman opens up things in the back and says certain parts are needed and he needs to order them. At thi...

Consumer Energy Mi / The forestry branch of consumer energy

Cathy Ellison Rhoades on Sep 9, 2016
They cut a tree down they killed last year, I miss the shade tree but I will deal. There is still part of that first tree they need to address. I was trying to ask them about cutting another dead tree down that could fall anytime. If it does it will take out the power lines. But they have...

Consumers Energy / My meter reading

Reviewer90947 on Nov 8, 2015
Since the beginning of February, I have called Consumer to come and read my meter. I call every month, because they estimate my gas and electricity . I paid to have the meter placed on the outside of my home. The only time they come out is when I call. So they our aware that's it's out...

Consumers Energy Michigan / Very deceptive & crooked!!

Darlene on Apr 21, 2014
Approx. one year ago this July, I had called C.E., because I had owed like $162.00 (the kicker is...) I "had the money" & was at that time going to pay it. But wanted to get a "Monthly Budget Plan" set up along with payment just so that I'd know "exactly" how much I would pay monthly...

Consumers Energy / house burnt down still getting bills and we shut it off

becky wELLNA on Sep 25, 2013
House burnt down July 1 13. Keep getting bills we had it shut off we called and called and called. and you said every time Its all taken care of My dad is 84 has luekemia and not in good health invoice number 010033816 now this bill is for asp Premium Care Lite.IT WAS CANCELLED...ARE YOU...

Amy mason / no lights

help me 201 on Aug 9, 2013
Hi my name is Amy Mason i have 2 children the both are on breathing machine and 1 child.that is blind.an consumers.energy.turned my powet off and.i call them and they told me that all i had to pay was.101.00 to.get it back on so i did.that.now.they.are.putting to bills together and.they...

Consumers Energy / billing

chew7979 on Nov 12, 2012
After trying numerous times to pay my bill online with no luck I called consumers energy just to be informed they do not run their own site. To my confusion I couldn't figure out why, If i was paying my bill on time, I was being charged an additional $6.75 fee? I then proceeded to...

Consumers Energy / meter readings

kaathy s on Sep 11, 2012
my gas bill has always been in the 30.00$ to 50.00$ dollar range specially in uly. When i received my July bill it was 395.00$ then my August bill was 400.00$ i have contacted consumers and was told they would be sending someone out at a pacific time and date. no one ever showed up after...

Consumers Energy / left without heat for 2 days

Laura83 on Feb 12, 2012
Consumer's Energy is full of empty promises and lies. Our heat was shut off Feb. 10 due to a billing error. Initially they said they'd have someone out that evening to turn on the gas. A day went by and nothing. Called again on Feb. 11, now they say wait at the house until 7:00...

Consumers Energy / Poor Service

jtreat on Dec 29, 2011
I just moved to a new apartment/house, haven't even been there a month. When I called to have them TRANSFER service, they requested a copy of my drivers license and Social Security card, fine. I forgot to send this with all the moving and holiday stuff...I came home last night to NO...

Consumers Energy / customer service

casey powell on Oct 19, 2011
Consumers Energy turned off my gas service with no notice on Monday October 17th; as it turned out, it was their error, an error that they could not, and cannot, explain. They admitted that it was their mistake. I called customer service and after 20 minutes on hold got a supervisor; he...

Consumers Energy / was kicked off the shut off protection plan

lmpenrod on Aug 9, 2011
I have been on the shut off protection plan for some time now . well I was kicked off of it when I was told if I paid it by the 4th of August well I made my payment on the 3rd. the month before I call ed in to make sure if I paid my bill the following day I would NOT be kicked off the plan...

Consumers Energy Group / Stay away

Janet on Jun 15, 2011
I was on a budget plan and they had $1200 of my money for the heating oil season and in Januery they let my oil tank run dry our house was freezing and they would not return my calls . I call another oil company and they called my back in ten minutes and helped me out. Also consumer wa...

Consumers Energy / meter reading

My monthly usage for 2010 May-615 June-737 July-694 Aug-167 Sept-665 Oct--541 Nov-2146 Dec-705 2011 Jan-581 Feb-580 MARCH-(22, 763) and a bill for $4, 243.41 APRIL-(11, 806) estimated May-650 actual read by tech. We called consumers to tell them there is no way this can be correct so they send...

Consumers Energy Group / Beware of this terrible group

Guabane on Jun 2, 2011
I was on a budget plan and they had $1200 of my money for the heating oil season and in January they let my oil tank run dry our house was freezing and they would not return my calls . I call another oil company and they called my back in ten minutes and helped me out. Also consumer wa...

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