Complaints & Reviews

Nicor Gas — damaged yard

On 10/24/18 and 10/25/18 Nicor dug up my sidewalk to put in a gas line for a neighbor across the street. The...

Nicor — gas turned off

I recently purchased my first home in McHenry, IL. There is a 2nd home in my town with the same address a...

Nicor Gasfraud department not responding

I sent a fraud affidavit form to PO
Box 2020 Aurora, IL 60507 and have not received anything on what to do. This is effecting me and my credit. I did not authorize this use of my info to anyone. Who do I contact to get help? The affidavit form said 4 weeks for a response and I have heard nothing.
Can someone tell me who to contact?

thank you
Joyce Cook

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    Nicor Gas — the nicor gas service that's being shut on at 682 e. sibley dolton il 60419 hse

    I Sonja Jeneen Pritchett was given the deed to that home myself and all 8 of my children had been residing...

    Nicor Gas — overcharges-disputing refund.

    To whom it may concern, several months have pass I notice my bills sky high, so I decide to look into it...

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    Nicor Gas — nicor service

    Nicor was called to the address by the fire department when I notified them of a suspicious smell. Nicor...

    Nicor Gasmy meter

    I called about a month ago said we heard a loud noise (hissing and smelled gas) some came out I guess I was not home. I was told some one would be out to replace a valve because the technician did not have what he needed. So the were to come on Monday the 27 th of march but did not come out then it was rescheduled for Friday April 7 I received a message that that type of work is not done on Friday s only Monday s. SO a technician was to be here yesterday Monday April 10 we'll guess what No one came.
    I m really upset that we pay our bill to your company but no one can seem to get out to our house to fix what needs to be done.
    I would love a call to get this problem fixed AT my work number so I can actually talk to someone about this matter. Work phone # [protected]

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      Nicor Gas — Public safety procedures

      Nicor by-passed all public safety procedures when repairing a Class 1 gas leak on my property last week on...

      Nicor GasDisconnect from main

      We have been waiting for a gas disconnect from the main at for at least 6 weeks. The fee has been paid at the time the call was placed. My customer and I have repeatedly called for an update and it seems to be humorous to thier blatantly unprofessional staff that the process is taking so long. We are unable to even get an update as to when the inspection will take place before JULIE is called. This is disgusting to me, if we were to treat our customers this way we would be out of business.

      As of now Nicor has been holding up $300, 000. We cannot even start the project with out the gas line being disconnected from the main.

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        Nicor GasNo gas for 29 days

        Nicor Gas is the worst company ever ever ever. Isn't there another gas company out there somewhere that we could use? I moved into a rental on November 14th and there was no gas meter attached to the house. Apparently they took all the equipment also. I called them on November 14th to set up new service however I couldn't because there was no gas meter or gas line to the house. Sonoco has been giving me the runaround for 29 days and I still do not have a meter or a gas line to my house it is freezing cold I live in Fox Lake Illinois and I don't know what to do next. Nicor did however tell me if I did drop my complaint with the Better Business Bureau that this would move along a lot quicker. So what's that telling you? I live in Fox Lake Illinois it is supposed to get down to single-digits and I have no heat no heat for me and my two girls little girls. I would really really really appreciate it if somebody can help me out here tell me who to call tell me who to complain to. God bless and I hope you all are warm.

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          Nicor GasBilling and meter reading

          SO IN TWO MOUTHS I RACKED UP A BILL OF 1, 000 WITH NICOR it wasnt even winter yet. Only my son and i, but between them estimateing my bill, the intrest, misulaess charges, and there outrages on going deposit they throw in every mouth it built up. I HAVE NO JOB AT THIS TIME, -becouse there is no day care thats under 200 hundred a week so it got to be two mouths of no payment of course even after shuting me off they keep finding reason to charge me so now i owe 1, 100. They will not give me payment arrangement want full amount, and iam now faceing being homeless! Li-hip will not help me becouse i am shut off already. ALSO i would have went to lihip sooner but they only help or let you sighn up 2 mouths out of the years . Most off the time it take up to 30- 60 day be4 nicor gas even add payment to your account, that dont help.I dont know what to do I have no one. HOUSING WILL NOT HELP ME BECOUSE CANT GET NICOR ON IN MY NAME -let alone pay the deposit for housing, comed etc.. with the economy and nicor being the only company they would not be so money hurger munoply with no heart

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            Nicor Gas — Bills

            When I moved into a new place...I called to get my service set up. They informed me I had a bill from 9 year...

            Nicor Gas — Repairs not received

            Nicor needed to cut a hole in my drive way to replace gas lines. I was told it would be repaired in 1 1/2 to...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Nicor Gas — Roberta Mcdaniel - tenant

            I own a rental unit at the above address and the tenant took the bill out of her name and it wa...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Nicorhorrible service

            NICOR is one of the worst gas companies I have ever had to deal with! Where to start!?? I paid my gas bill in full on Tuesday and they shut me off 2 days later for "nonpayment". When I called to get a clear understanding of their stupidity, I was spoken in a condescending manner and found Kelly, Scott AND Stephanie to be the rudest and coldest individuals I have ever spoken to. I am still not sure how you have payment but still shut my gas off and then treat me horribly THEN tell me I have to schedule an appt to turn it back on in FIVE days!!! 5 days. I have kids. Its going to be 40 degrees tonight, I cant cook, bake, wash or dry clothes, take a hot shower or even a warm one, and we dont have heat! I explained this all to them and all I got was "sorry we dont have to legally turn it back on for 5 days!" I hope NICOR goes out of business. Karma people karma.

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              Nicor Gas Company — Shut off my gas when I made a $500 pymnt & Im on Social Security Disability

              I didn't get a disconnection notice & pd $500 on my Nicor Gas Company and I'm on Social Security...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Nicor Gas — over charges on gas bill

              nicor over charges customers. one month they charge the monthly bill. the next month they will charge the...

              Nicor GasFraudulent Billing

              Called to have a disconnect & final reading on the gas meter on the closing date of a home we were selling. I was given an appt time of 8am -noon on the closing day that the meter would be read. Received final bill in the mail & the meter was read a week after the closing date. Called to have bill adjusted and they claimed they had no record of the appt. I explained that I had set it up & received an appt time & they refused to adjust my bill. I should not be held liable to pay for a weeks worth of gas service on a home we no longer owned, due to Nicor's employee incompetence.

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                • Fo
                  Forrest Ross Mar 02, 2017
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Nicor Gas is billing me at the same rate as a few months ago. The issue is that I no longer live in that house. The heat is set at 62 degrees, and there has been no hot water usage. I complained about the bill, but Nicor Gas confirmed their billing. How is this possible?

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Nicor Gas — Budget Plan Rip-off

                A few months ago, I saw a balance at the top of the statement which I believed would be apart of reassement...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Nicor GasWon't Reconnect My Service Because I Have Dogs

                Nicor came to work at my house today and I had to leave for a doctor's appt. They told me to call the number on the blue tag they left on my door, to have someone come and reconnect my gas and they would be here within one hour. I waited for 2 hours and 15 minutes and called them to ask what was going on. The emergency operator stated that someone had come to my house and called me three times, but no one answered. I told her that is a lie. I told her no one had called me, and no one had come to my house ... I am sitting here waiting in total silence for them. She said he knocked on the window. I said no one knocked on my window and he needs to come to my front door like a normal person. I said my dogs are inside with me because I have been waiting for him. She said she would put the request in again. About half an hour later I heard a light tapping on one of my windows and I told him I have been waiting for almost 3 hours ... he needs to knock or call like a normal person instead of sneaking around the alley tapping on my window. He said he would not go in my front gate because he is afraid of the dogs. I said my dogs are inside the house with me! I told him THREE TIMES that my dogs are in my house, shut in my bedroom, and he still refused to come in my house to reconnect my gas. He either has a serious attitude problem or he is stupid. Either way, he should not be doing this kind of work. He can't work in a house with dogs, even when they are locked up away from him? Really??? He refused to come in and said he was leaving. I called the emergency operator and told her to send someone else and she said there is no one else, and he feels it is unsafe to come into my house, so I have to call customer service in the morning. So I am without gas service because of this idiot's incompetence. He couldn't pick up a phone and call to say he's outside. He can't come into a house where there are dogs who are safely locked away. I can't believe they would employ someone who is such an idiot. I am without gas service now because they do!

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