The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Newspaper ArchivesLousy customer service

I subscribed to Newspaperarchives.com last year because I'm employed as a military historian and I hoped that it would allow me to search for particular historic events in various newspapers. At least that's what they CLAIMED they would allow me to do.

I have had more difficulty than not in logging onto their site...most of the time the things I search for are NOT found, and here lately - for the past week or so - I try to log in and I get an error message that says their site is "corrupted" and they can't display anything and they can't give us a time when the site will be fixed. Meanwhile, we're STILL charged our fee to subscribe to their site and there is NO WAY to get a refund.

Emails and attempts to contact their customer service site have been fruitless...they never bother to respond.

Responses

  • Ba
    barbsnow Dec 12, 2012

    I too have had difficulty with the service at newspaperarchive.com. The only contact they seem to want with customers is to debit the subscription fee from a bank account. Over the years I've had several problems with the site, including it being unusable for months at a time, but never a response to a query. I tried calling them once (a few years ago) and no one ever answered. Messages went unreturned. Just the other day I sent them an email about a viewing problem, but no response. It is especially frustrating because it is such a GOOD database of newspapers... I love the content. Now I would love to be able to consistently find and read the content.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.