The complaint has been investigated and
resolved to the customer's satisfactionResolved Newspaper Archives — Lousy customer service
resolved to the customer's satisfaction
I subscribed to Newspaperarchives.com last year because I'm employed as a military historian and I hoped that it would allow me to search for particular historic events in various newspapers. At least that's what they CLAIMED they would allow me to do.
I have had more difficulty than not in logging onto their site...most of the time the things I search for are NOT found, and here lately - for the past week or so - I try to log in and I get an error message that says their site is "corrupted" and they can't display anything and they can't give us a time when the site will be fixed. Meanwhile, we're STILL charged our fee to subscribe to their site and there is NO WAY to get a refund.
Emails and attempts to contact their customer service site have been fruitless...they never bother to respond.