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NewspaperArchive.com
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43 complaints
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NewspaperArchive.com - You pay for NOTHING

I paid for a month to see things that I know are available and they have NOTHING. I searched with a FULL name and more information and all that comes up are articles with the FIRST name. RIDICULOUS! I asked "support" for a refund and they actually responded saying they cant give me one since I searched before contacting them! WHY WOULD I CONTACT THEM BEFORE ? They stopped replying to me all together. I paid with Paypal so at least I am covered if they try to bill me again. THIS COMPANY IS POINTLESS AND A SCAM!

Desired outcome: Refund

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J
12:33 pm

NewspaperArchive.com - Debit card charge

I sign up for their free 7 day trial on 4/07/2021, I cancelled the subscription on 4/14/2021, on 4/16/2021 NewspaperArchive.com charged my debit card in the amount of $80.95. I have emailed them twice about this error and yet to have recieved a reply back. I also tried to call a toll free number that was listed for them on the internet, but got some medical device company. I just simply want them to reverse that charge back to my card.

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M
1:33 pm

NewspaperArchive.com - unauthorized subscription

NewspaperArchive.com made unauthorized charges to my debit card in the amount of $159.60 from June 2020 to January 2021 at $19.95 a month for 8 months of a suposed subscription which again, I did not authorize. I have emailed them and called them @ 888-845-2887. The phone # continually rings a busy signal and the responding email response provides a "cat" line which is unavailable.
Muriel Campbell
758 Main St.
Wakefield, MA 01880

Desired outcome: Total refund of $159.60

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J
12:36 pm

NewspaperArchive.com - Charge on my credit card on 11-05-20 for $74.95.

I haven't used or accessed Newspaper Archives at all in 2020. I don't understand this charge and I in no way am responsible for it. Please have it credited back to my credit card immediately. Additionally, please contact me once this has been done so I will have confirmation that it is resolved. I'd wanted to give you the opportunity to correct this problem before having to get my credit card company involved.
Thank you,
Janie Austin

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J
1:14 pm

NewspaperArchive.com - Billing

My membership was included in my ancestry.com membership and should not be billed separately. This is the second time I have had to get this charge to my card reversed. On May 4 you charged my card 148.29. I would like this reversed as I did not authorize it. I didn't really get much use out of the membership because every time I tried to print something it requested that I update and spend more money. I declined each time. I cancelled my Ancestry membership in April 2020 and newspaperarchive.com should have cancelled at the same time. the email I used was jemccully and my ancestry login was jemcully141.

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F
7:50 pm
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NewspaperArchive.com - Invalid address - first amendment right?

My complaint to this BBB, Nov. 2017, was dismissed as beyond their purview, because newspaperarchive.com emailed: the First Amendment protects the right to free speech for newspapers. My name and high school name were listed below an article in a 1975 newspaper. Newspaperarchive.com used that page as a URL and image on the web. I requested removal of the...

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S
12:25 pm
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NewspaperArchive.com - historical online newspaper clippings

I signed up and paid for a subscription, and did a search. I turned up two results. I put them in my treasure box. When I clicked on both of them, the links turned up totally unrelated clippings. I spoke on live chat to Leticia, and she said that she said she would contact customer service. And I also emailed customer service 28th December at 1.36pm. Sofia...

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B
9:19 pm
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NewspaperArchive.com - bad customer service agents

I kept getting the "chat with me" box showing up as I was researching - very annoying. So I decided to ask if there was a way to shut if off - I typed my question and hit "enter" - the question did not show up so I retyped it thinking it did not go through. The customer service agent then said: Juan: "The whole reason you are asked question is so we may...

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D
5:48 pm

NewspaperArchive.com - unauthorized credit card charges

I signed up with newspaperarchives.com with a one week free trial. I realized that it was not worth $49.95 and emailed them to go ahead and cancel, and to notify me of such by e-mail. They did not, so I sent another e-mail asking them to call me. They did not. I sent many e-mails over the next few days, and they never answered. The only thing I heard from them was that on april 10 they would charge me the 49.95. Despite another e-mail expressly telling them not to do that, the charge was made on my credit card. I had a stop put on my credit card, which is quite inconvenient. THEY ARE CROOKS ! Do not do business with these people.

NEWSPAPERARCHIVES.COM ARE CROOKS ! BEWARE !
Google and you will see several articles about their dishonesty.

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G
8:57 am

NewspaperArchive.com - unauthorized payment

Scam.
Original email came from Ancestry Support. Then Archive.com who is also Archives.com and NewspaperArchives.com
Yesterday I received a closed support ticket email from ancestrysupport.com

I cancelled my account 3 times and it keeps getting opened and they keep taking $49.95.
Emails from 2 people in support on 8/4 and 8/5 stating they can't find my info. The exact same email sent twice.
I have been trying to resolve this issue for quite some time.

This morning I was able to contact customer support and have been told my account is now canceled, even though it states it's a limited account, meaning closed, and I will be getting this years payment returned.
However, you will see below that my account was canceled in 2014 and 2015 after they took $49.95 from my account.
I want the 2014, 2015 2016 payments returned. I canceled my account immediently after opening as it was no use to me.
I was told that returns prior to 2016 need to be handled online through [email protected]
I emailed then and it was returned undeliverable.

I then got an email yesterday stating my support ticket was closed.
The woman I spoke to today said she found my account and all info is there in the notes.

Hello Gina,
Thank you for contacting Archives.com in regard to your difficulty cancelling your subscription. We apologize for the frustration caused, but we're more than happy to assist you in locating and cancelling this account.

Unfortunately, we're not able to locate your account or purchase with the information you provided. We searched for the email address you indicated, [email protected], but it's not linked to your account. Do you have another email address you might have used to establish your account?

We also searched using Gina xxxx, the name you provided, but it didn't match any accounts. Is it possible you used a different name?

Can you locate the email confirmation you received when you opened the account? That email will contain the order and/or receipt number along with the date of purchase.

Any additional information you can provide us to help locate your account is most appreciated.

If you need additional assistance, please feel free to reply to this message or call us at 1-888-896-4442 between the hours of 9 AM to 11 PM Eastern, seven days a week.
Sincerely,
Patrick
Customer Solutions Associate
Archives.com
For more information regarding our products, please follow the links listed below.
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Gina Hinckley
Aug 5 (4 days ago)
to archivessupport
No I can't. I do't have an acctive account because I canceled it three times. Once just after I opened it for the FREE Access, closing it on the very same day. I then canceled it again, even though it said the account was inactive after you took the $49.99 in July 2015, I then canceled the inactive account recently after receiving a renewal nitification. I CAN send you the payment from my statement showing that you took the money. If my account is inactive and doesn't exist why would I yet get another renewell email? This is all crazy!
Gina xxxxxx

On Thu, Aug 4, 2016 at 7:05 PM, [email protected] wrote:
Hello Gina,
Thank you for contacting Archives.com in regard to canceling your subscription.
When reviewing your account, we don't show an active subscription. We've searched for the email address you indicated, [email protected], but it's not linked to your account. Do you have another email address you might have used to establish your account?

We also searched using gina xxxxx, the name you provided, but it didn't match any accounts. Is it possible you used a different name?

Can you locate the email confirmation you received when you opened the account? That email will contain the order and/or receipt number along with the date of purchase.
Any additional information you can provide us to help locate your account is most appreciated.
If you need additional assistance, please feel free to reply to this message or call us at 1-888-896-4442 between the hours of 9 AM to 11 PM Eastern, seven days a week.
Sincerely,
Amber
Customer Solutions Associate
Archives.com
For more information regarding our products, please follow the links listed below.
Online Help | Learn from Experts | Blog
ref:_00D15EQ03._50015V6yMz:ref

Reply
ORDER CONFIRMATION WITH CORRECT INFO.
Aug 5 (4 days ago)
to archivessupport
Here is the info on your site about my acct.

Account Information

First Name:
gina

Last Name:
xxxxxx
Email:
[email protected]
ZIP Code:
01890
Password:

*********

Here is the transcript from me last year. I tried to contact you regarding the debit from my account. I canceled immidiately after opening the account.
Please return my $49.95 and do not charge my account again.

Gina xxxxxx

8/28/15
to accessinfo

Hello,

Last year I did a trial membership and canceled. In August you charged my account $49.95. When I received the email stating I was going to be charged an annual fee, I went to your site and tried to log on. I was sent a new password to do so. My account showed NULL under membership. To make sure it was in fact NULL, I tried to search for something. It was indeed NULL. Since I was charged I decided to try to use your site. It is still NULL. It askes me to sign up. Please refund the fee of $49.95. It went through under [email protected] and my bank account shows a 490641 after your debit.

Thank you,

Gina
****************************************************

Hello gina,

Thank you for contacting Archives about your membership.

As requested your membership has been canceled effective 8/9/2016.

Order id: 499996170

You will continue to have access to your account until 12/10/2014 9:19:32 AM, after which time you will forfeit all membership privileges and lose access to any information you have saved or uploaded to Archives.com. You can re-activate at any time by visiting http://www.archives.com/member/ and entering your email address and password.

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8:29 pm
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NewspaperArchive.com - Unlawful credit card charges someone else made no refund scam company

they charged my credit card 49.95 for charges I did not make they said they would refund me my money back in 3 days never got refund total scam they are lies and liars don't wast your money they told me to kiss there ### and it would cost me more money to get a refund they told me to just forget it this is shoplifteing on the internet need them shut down...

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K
2:14 pm

NewspaperArchive.com - Deceptive business practices

In 15 years of accessing online services, this is the absolute bottom of the barrel. I have never dealt with
such a sneaky, greedy, unresponsive business. DO NOT DO BUSINESS WITH THIS OUTFIT. They overcharge, have an inflexible refund policy and have horrible customer service.

I wouldn't recommend this "business" to my worst enemy. It's shameful. I will not be surprised if a class-action lawsuit pops up on my radar in the near future.

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K
1:09 pm

NewspaperArchive.com - re-billed me $100 without my permission

I bought a one-time access for $19.95. One year later they put $99.95 on my card, without my permission - and refused to process a refund, even though I caught the charge within days of it happening. Called, they absolutely refused.

This site is a scam. The local district attorney needs to shut these guys down.

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R
May 08, 2015 9:52 am

We bought a one month trial and then cancelled any further subscription. They continued to charge our credit card. We have cancelled, by phone, two more times yet they continue to charge. Each time they say they will not charge again. They refuse to credit us for the fraudulent prior billings.

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K
Mar 19, 2013 9:52 am

Company has decent content, but it is relatively unusable because it displays poorly. Often only one quarter of the page shows up. The company does not respond to emails.

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B
Nov 21, 2011 9:52 am

called for 2 days, no one would answer, just tell me to call back. Went online, logged in, went to live person message board, and was told to go back to the website. Have lost my job and have been diagnosed with cancer. All I want is to get out of this membership. Thank You

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0 0
B

Have had to change my code name and they said I didn't get in because of phishing, that I didn't understand. My changed name still does not work...

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K
May 20, 2015 9:52 am

Couldn't agree more. there's a special place in hell for the lot of them. Shameful.

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T
8:47 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NewspaperArchive.com - overcharge

After a few months of using this service, I decided to cancel. I called the number provided and spoke to a representative who filed the cancellation. I noticed 5 months later that they were still charging me every month with even a jump in the price for the last 2 months from $9.99 to $29.95. I called and spoke to a man who told me someone would get back to me on the matter within 3 days. Never happened, so I called back and spoke to a supervisor who would only honor me the last 2 months of service as a refund. I asked him why not the whole 5 months and he couldn't give me a reason. It was a total of $89.87 in charges. I still haven't received a dime back.

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M
6:17 pm

NewspaperArchive.com - Denied refund

When I signed on for a year after trying it out for one month they changed the site so I could no longer view results as I used to. Then they started asking for information that I did not have to give when I paid for my subscription and they imposed a page in which if I didn't provide the information I could not proceed to search. After repeated attempts to call with my concerns with no reply I emailed them to cancel my subscription and please refund the remainder of my subscription price. They wrote back and said they cancelled my subscription but could not refund any of my payment. I wrote back and they did not reply.

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U
Jan 04, 2014 9:52 am

I subscribed to this in 2010. I called and cancelled in 2012 and was AGAIN charged in 2013. I called and told them I wanted to cancel and that I had cancelled the previous year and wanted a refund. She said I couldn't get a refund, but would cancel. Here we are again a year later and AGAIN they charged me for this! I call and the lines are busy and it eventually dumped me into a voice mailbox I know won't be listened to. I am at my wits end here. If you do get a person, they are so snotty.

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0 0
S
Sep 03, 2013 9:52 am

GENEALOGISTS BEWARE! THIS COMPANY IS A RIP OFF! I am an amateur genealogist and I had been looking for a specific obituary. Suddenly I get this post claiming the have 216 articles related to my grandfather. So I go to the site to use the "Free Week" search. They want my credit card info up front to look at the real information in the search - I am normally much smarter than this - but my reason failed me. So I paid $9.95 for one week. I found ABSOLUTELY NOTHING OF ANY VALUE. Then I mad a fatal mistake - I must have on on the site for an eighth day. I then get billed $111.95. Not the $19.95 they claim for 2 months. Not the $29.95 for "unlimited months" -- whatever that rip means. And not even the $99.95 they charge for 6 months. How I got to $111.95 I don't know. They refuse to refund my money.
They also own a site called ARCHIVES.COM - which is NOT the National Archives at ARCHIVES.ORG It appears to be the same scam as this site. THIS SITE IS A RIP TOO!

Helpful?
0 0
K
May 12, 2013 9:52 am

At least they responded to your email. I have used this page for research for my MA thesis and it has proved to be fairly useful. But when I tried to cancel my subscription they would not respond. I actually had to call my bank, make them block my credit card and send me a new one. As I am Norwegian I am not too familiar with the American law system, but should not this page be investigated? When it comes to economics they seem like one big fraud..

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R
11:58 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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NewspaperArchive.com - Information

On March 9th I signed up for this service thinking I was signing up for a monthly charge of 19.95. Instead I found when I went to pay for groceries they had taken out 99.95 which was about all I had on my debit card. I called back the same day within hours and explained to them what had happened. Oh, they were so nice. Yes, of course, we will credit your...

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Resolved
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NewspaperArchive.com - Poor quality, low quantity

The quality of the newspaper images provided by NewspaperArchive.com is deplorable. Although the idea of providing scans of newspapers from all over the country is wonderful, when bringing up the scans and not being able to read the text or, in many, many cases, finding the scan cuts of the left or right side, making articles unreadable, is highly disappointing. Additionally, the website functionaity is very poor - once you select and view a particular newspaper, when you return to your search results or index, it places you back at the beginning instead of where you left off. Additionally, I have tried this service three times over the past several years, hoping the quality will improve and that the number of newspapers available will increase. No such luck. The company seems to pick a few towns in a particular state and once they're done, that's it. Also, I notice that they tend to provide ONE newspaper from an earlier date, then when you get the index for that paper, the dates will jump several or many years in the future. I don't believe this is because they found just one newspaper from the earlier date, rather, they are gaming their own system to make people think they have provide papers that go back that far. It's too coincidental that so many newspapers have just one early date and then jump to a much later date. Again, a great concept but very, very poor quality and content. Perhaps Ancestry.com should buy this company and add the quality and quantity we are used to from a good company.

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K
Jan 25, 2017 9:52 am

In fact a lot of these websites since the Windows 8 era have stopped updating. Most of the ancestor stuff is also in big trouble trying to get followers and many have shut down. There is software for Linux you can do ancestor stuff on but is a steep learning curve and not for the faint of heart plus not very organized with no way to do it yourself.

Windows 8 and now 10 have screwed the whole computing industry around with MS thinking that it will appeal to phone people which they just shot themselves in the foot but they are not the first big corporation to go into failure mode due to people in charge that don't know what they are doing.

It's all collage grads now that run capitalism that don't know how to handle money.

Helpful?
0 0
K
Jan 25, 2017 9:52 am

I don't think anybody is actually running the site seeing since the Windows 8 era they haven't updated or scanned any new newspapers.

Nor would there be anyway to tell if they did.

Helpful?
0 0
L
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NewspaperArchive.com - Charging my account

1-15-13
9:50pm.

I just noticed that they charged my account $47.95 on January 14. Over a year ago I signed up for a free 7 day trial. I cancelled it within one day. The site was absolutely useless. It did not have ANY of the information I was looking for. What a joke this was. NOW after all this time they charge me out of the blue.. I called the ph# on their website, which stated they were open & available 24 hours Monday-Saturday. That is a bunch of BS also. No one was there to talk to. I got a quick message to leave a message I did that & have not heard anything back from them. I want, no demand that you credit my account 1st thing in the morning. DO NOT EVER CHARGE MY ACCOUNT FOR ANYTHING, EVER AGAIN. HOW DARE YOU!

Sincerely,
Lori McDowel

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The complaint has been investigated and resolved to the customer’s satisfaction.

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5:51 pm
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NewspaperArchive.com - subscription issues

This is an online newspaper archives service. I was distressed one evening when their system told me that I had exceeded my page limit for the day! My account information states that I have been on a quarterly membership (with payment up to date). When I first subscribed, the quarterly fee was 29.97 -- it was then increased to 41.97 without any notice to...

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S
12:08 pm
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NewspaperArchive.com - Auto renewal/billing

I signed up for this service as I was willing to pay $29.95 for a trial membership to print the one article and photo I needed. 1). It wouldn't print properly. I tried absolutely everything I could think of to print it but couldn't. I taped four sheets of paper together in order to have the whole article and photo. Ironically, customer service is open from...

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