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Supabets.co.za / Portapa
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Supabets.co.za / Portapa
reviews & complaints

Supabets.co.za / Portapa Complaints Summary

1 Resolved
90 Unresolved
Our verdict: If considering services from Supabets.co.za / Portapa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Supabets.co.za / Portapa complaints 91

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3:56 am EST
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Supabets.co.za / Portapa Supabets deposit

Supabets service is pathetic...it's been well over a month and I am absolutely disappointed with the service I am receiving. I had made a deposit into Supabets nedbank acc of R500 spoke to ageny sent proof of payment funds was not received I was told that they nedbank account it not active and has been closed. I then was told that I am supposed to call the bank to reverse which I did and was told by the bank a 3rd party can not call in Supabets has to do so so I had call standard bank Aswell my bank that I made the deposit from and the funds had been cleared so according to my knowledge this nedbank account of supabets isn't closed and they just not revering my funds and keep having excuses I must make numerous calls to be put on hold and get no feedback this is seriously not on its been just over a month now.

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7:24 am EDT
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Supabets.co.za / Portapa Branch service

I'm laying a complaint against the supabets brach I went to to fix my pin as I was unable to process my withdrawal online,I went to the brach they assisted with changing the pin and then I requested a One time pin to make an withdrawal they told me to wait as there was no one to assist with withdrawal they said the person/people will get there within an hour or so I waited more than an hour to be assisted while there was no communication or whatsoever

Desired outcome: I would like an apology

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10:00 am EDT

Supabets.co.za / Portapa Refuse to Pay Winnings

Money was deposited. I played on various online slots and won. Over R3800 was due to be paid into my account. After 3 days, my winnings still did not reflect in my account. I queried via email. Their response was that the winnings were reversed and I must follow up with Ozow who facilitate the transfers from them into my Capitec account. After many emails, they then turn around to tell me that I did not win anything? Even though I have proof of the winnings and they themselves emailed me confirmation. They refuse to pay me what is owed through legitimate winnings.

Desired outcome: Winnings to be paid out to me with immediate effect

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Is Supabets.co.za / Portapa legit?

Our verdict: Supabets.co.za / Portapa's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Supabets.co.za / Portapa's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Supabets.co.za / Portapa earns 68% level of Trustworthiness

Good Credibility Notice: Supabets.co.za / Portapa rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

Supabets.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Supabets.co.za / Portapa website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Supabets.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • A website that contains sports betting information, it is important to be aware of the potential legal and safety risks associated with online gambling. Depending on the laws and regulations of your country, sports betting may be illegal or require specific licenses and permits.
  • While Supabets.co.za / Portapa offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
  • We conducted a search on social media and found several negative reviews related to Supabets.co.za / Portapa. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:18 am EDT
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Supabets.co.za / Portapa Supabet is a scam and they know it

They ignore you then when u finally get a agent they divert u to 50agents in five minutes after u hive them ur username it's like they Flagg u via the online system they have and they advertise the biggest and best how so cause they understand they are robbing us then they make it like u the one who's wrong. I asked a guy who works there and he says to me how you think they make money... When u go on Facebook u hardly see complaints it's like they have agents reviewing and commenting cause I mean they don't notify us that they have a problem or there technical issues. Yet they can post and advertise they company... When u complain to the gambling board they just say they will investigate so I know they paying the board they paying the agents to just divert us... The online supabet is a scam they know who's online and who is face to face customer..

Another thing is when I want answers about a platform issue they want username like they can only assist u after username why Mara cause I will ask why is deposit not working today they can't answer u until u give them ur username like don't they know who's who cause we did fica like username to answer a general question. This internet gambling is a scam it's programmed to rob anyone who uses it... Cause walk in store and online are using same system so why they act different to online users

Desired outcome: wolf of wall street

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1:46 am EDT
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Supabets.co.za / Portapa Payout and customer service

On the 25th and 26th of February I was paying blackjack on pragmatic play the game got stuck or something when I pressed to placed my bet it took R5000 on the 25th and R4000 on the 26th I couldn't undo nothing no chips to choose an amount showed nothing and gone was my money no help or solution from supabets after numerous mails and back and forth had to explain everything again and again and again because each time its someone new.

10th March I cashed out with OZOW EFT twice one just before 13:00 second one just after 13:00 the one paid out the second one didn't going back and forth on support chat I phoned and it was said FNB and standard bank is offline it will be in Saturday morning Saturday morning came nothing again no help on the support chat I phoned and asked for the manager she said she will get back to me in minutes well it's Monday today no response I asked yesterday they said it will be in Monday morning and guess what nothing!

They have no customer service or time for you as a customer you don't matter doesn't matter how big of a player you are!
Im not leaving this here.
I would recommend Betxchange before Supabets!

Desired outcome: I want my money my R4000.00 and R5000.00 and my cash out money!!!!!!

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Ryan Richie
, US
Mar 14, 2023 9:50 am EDT
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Yes supabet just keeps diverting you to a next agent and u explain every time the same thing. Like now they go with out telling me so I'm playing slots and after I play to spins they says error then kick me out so I thought maybe my network so something like that so I refresh my phone go back to the same game what they do they make me spin twice lose my money then say error so now I'm trying to deposit. It's just starts freezing so I refresh and try and deposit again... after that I try talking to agent on whatsapp facebook messenger email and live chat on the supabet platform and while I'm typing my issue they just direct me to another agent like after I give username next agent after user name next agent. Like they want me to write my complains in 3seconds. Like for the past five min I've seen 20+ agents but no assistance no help.. Now I try to deposit the same voucher I bought into a different platform and it saying invalid... Like I feel the website is just a scam cause if u walk to they shops the same network is working properly cause when u place a bet face to face they need to go on the computer I think online and punch in ur bet same as the website but for some reason they don't have any issues using the same website we use... So I feel like they know who's betting via website online and who's getting at they store like I feel they robbing us in skillful way

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4:29 pm EST
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Supabets.co.za / Portapa Supabets games

Legal steps should be taken against supabets. They enjoying scarning people and get away with it. Customer service:0%

No 1 scarming betting sites in the whole world;100%I tried everything to reach out superbets help but nothing, i’ve whatsapp them, nothin, I request for a call back, nothing…I was playing all the lines but I got paid for only 3 lines. Am still waiting for feedback from the relevant department, it’s almost a month now!. If this is how you treat human that made the betting sites supabets be the name. Then no need for supabets should be no more.

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Ryan Richie
, US
Mar 14, 2023 9:57 am EDT
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Yes u right they just do it without any care and excuses they can tell u

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3:02 am EST

Supabets.co.za / Portapa Missing funds

Good day,
My username is Denwyn77 – please refer to the attached transactions.
On the 30th of January 2023 at 01:02 I had a balance of R51,595.06 playing an AGT game Dreamcatcher and suddenly the game, Closed showing “game error close”. When I returned to the AGT game, Dreamcatcher, my balance was R95.06. The amount deducted was R51,500.00 exactly I did not play out these funds as your incompetent operator advised me. Evens, the transaction list does not make any kind of sense. I have logged this query numerous times and is very irate at this moment

As no funds has been reversed to my account. I have copied all my transaction in case you guys decide to wipe the history as you did with previous players. I am awaiting your urgent feedback, today still. Should I not receive constructive feedback along with a printout of all transactions for the 30th January 2023 between 01:00am and 01:42

This matter will be reported to the National Gambling Board.
Regards
Mr Stevens

Desired outcome: I want my money

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2:07 am EST

Supabets.co.za / Portapa Ticket that happened during times when supabets have system problems.

This people simply take our money how many people are ripped off like this please help screenshots all there. Betting alip no [protected]. I played no 11 and with 500 which was now split in times 5 R100 tickets. But you can clearly see I played no 11 on one ticket. So they only paid me for number on one of the splitting tickets. Please look on the screenshots I send.

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9:09 am EST

Supabets.co.za / Portapa Customer support

Agt book of set I get a bonus R3 bet and the game freezes everything around the game is working I'm able to see movement but I annot for the life of me play my bonus it won't go in so I email and live chat I call the phone gets put off in my face I call back the number is off just off and a Thabo and Mphaoe who have in noway assisted me besides sending I quote"your query has been forwarded to the relevent department"...the service is appauling I'm so disgusted! If there's a problem with it or a game provider they should not be accepting people's money I feel that this is fraud

Desired outcome: I would like to play simple

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1:58 am EST
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Supabets.co.za / Portapa Withdrawal

Friday i did 2 withdrawals and still waiting to be paid cause every time say technical problems .Dont understand when slots got error problems they dont care if loose money .Now suddenly you win they dont want to pay .Lost lot money more than my winnings but now is problem if win .Just pay my money cause you take but dont want give back .Is not my problem if you got technical issues .Just pay out my winnings cause is 3 days now.

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1:17 pm EST
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Supabets.co.za / Portapa I want my full winnings paid out

I have the same issue. I won R4600 my withdrawals was also cancelled due to technical problems. I have been emailing and texting Supabets they keep saying it is being investigated. And all of that amount was never returned to my main account on superbets. I have withdrawal my money on 21 Saturday 2023 at 8:34 pm and was canceled 23 Monday 2023 at 1 o'clock pm and the money was not returned

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6:21 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Supabets.co.za / Portapa Supabets South Africa

Good day

On the 21th of January 2023...I won the amount of R4700 playing slots this was due to the free spins I received which we always get.

The amount was approved by Supabets.

Supabets are now saying that is was an technical error, people are struggling to get their withdrawals from Supabets.

They cancelled my payments, This is a total Scam this company should be closed down due to them only scamming people out of their winning which was won fair.

Can someone please assist in this matter as we laid a complaint at the National Gambling Board as well.

Desired outcome: Please pay out my winnings..when we lose on the slots we dont say it's because the game had technical problems

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Update by 472M
Jan 26, 2023 12:20 pm EST

Supabets is really the worse online gaming company.

Funny how they are busy conning people out their winnings and nothing gets done about it.

I was asked by the Agents for the dates where my payments were cancelled, which I send them the proof

They said they will proceed with payments, when I enquired again I was told by another agent that they still investigating.

So from all this lies, when will the truth become available.

This is very unfair towards all the people that won fairly..

CAN WE GET LEGAL on this company this should have been dealt with long ago

Resolved

My issue has been sorted out, Supabets has kept to their promise. I am happy and very impressed with Supabets..Keep up the good work and keeping your clients happy...Go Supabets

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KJ Phalane
Johannesburg, ZA
Jan 25, 2023 4:18 am EST
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I have the same issue . I won R4200 my withdrawals was also cancelled due to technical problems. I have been emailing and texting Supabets they keep saying it is being investigated.

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Author of the review
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472M
Johannesburg, ZA
Jan 25, 2023 5:49 am EST
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Replying to comment of KJ Phalane

They are trying to con us out of our winnings.

It's been days now, how is that possible if the site has been having having technical issues why was no notice to let the consumer know.

There is nothing wrong when people put money into Supabets and yet they are not getting what is due to them..I send a complaint to MER.

So everyone else which has the same problem should send the complaint to the MER

This is a Scam

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Mandy Beans
, US
Jan 26, 2023 10:17 am EST
Replying to comment of KJ Phalane

I have the exact same problem I won R5000 on the 21st it was approved now they cancelled it, they should be shut down

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8:11 pm EST

Supabets.co.za / Portapa Overall supabets sux [censored]

Hollywoodbets is the shiz [protected]@#* supabets and all there staff i advise everyone out there to throw supabets in the bin and burn it out ul neva win with there stupid low data reels on top of everything justa bunch of scammers dont [protected]@#* with peoples hard earned money i [protected]@#*ken hate supabets with a passion its enough that we loose money betting but if they cant even help with loading a voucher with there name on then [protected]@#* off you sons of [protected]@#*"'s have a great day...sike 🖕

Desired outcome: Use can keep that R50 supabets voucher buy for use sweeties hey and i want yall to be exposed for the frauds that use are. Team HOLLYWOODBETS ALL THE WAY 😜

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3:17 am EST
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Supabets.co.za / Portapa Someone is logging into my acc and withdrawal of my winnings.

Someone with phone no [protected] (with the help from the SAP)My contact no registered is [protected] .With the wonderful assistance of your assittant.I changed my login password .Satisfied .Now i want to change my User name (frans1961) aswell .I phoned yesterday and that bogus no [protected] still reflects on your custem .I tried to log into [protected]@supabets.co za to change my user name, but with no luck at all .I sais that that e mail does not exist . Please help me .Thank you very much .

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2:08 pm EST
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Supabets.co.za / Portapa Account details

Someone hacked my account using my username and password but my phone number and email they changed it I can't do anything so can't I changed all my accounts details. [protected] new number. [protected]@gmail.com. new email .and my username was sammy91 .id number [protected]

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12:06 pm EDT

Supabets.co.za / Portapa Ozow payment

I made an Ozow EFT deposit on Supabets as per usual at 3h20am on 30.10.22. The money did not reflect and I reached out to the whatsapp line. I was asked to advise on the amount, date of the transaction and also to send an email of my statement indicating the payment. Email Correspondence - my email was received and I was asked which method of payment I made use of, I emailed back immediately and advised on the site the Ozow EFT option. I am still waiting on a response, now 15h LATER! I turned to the whatsapp line again, attempt 2. 06h38am, I had to explain everything again when I sent a follow up message. 6h later attempt 3 09h27 - I was once again asked for proof. I advise on what I have already done - NO ASSISTANCE. Attempt 4 - 17h03 pm - I'm asked to send proof again. I literally take a picture of my bank with this transaction with another phone and send the picture. I take a screenshot of where this amount shows as a pending transaction. NO RESPONSE! I know there are scammers out there. But come on! What more do you need? Statement done, transaction message done, amount advised done, advised on method used done. I honestly have never in my life received such horrible service or have I ever had to argue and scratch for info for 15h!

Desired outcome: Just pay back my money. Wish I could get everything back I've spent these past days

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Phewap
, US
Jan 06, 2023 1:12 am EST

Same problem deposited via ozow two times R200 and R150 these were never credited to my account. Service from support at Supabets suck.

Keep on getting same answer 😵 that they have escalated to the relevant department. So annoying 😖😖😖

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James Mpho
, US
Dec 16, 2022 11:01 am EST

Supabets is not a place to be, poor service like Eskom and our government,

you wait like hell for everything

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5:19 am EDT

Supabets.co.za / Portapa Cash outs, poor customer care

It takes hours and hours when for them to pay out or update a winning ticket. When you go to cash out at their branches, the staff and managers want bribes before paying you. Even when you enquire via online chats you won't get a straight forward answer, then the agents cuts you off. No case number when you need to follow up or hold the agents accountable. The Rica whatsapp service is even worse they respond after hours you sent a text or required documents. Another thing the website is outdated and not compatible with other betting sites.

Desired outcome: Improvement and accountability from staff

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9:59 am EDT
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Supabets.co.za / Portapa Staff at supabets

I was at supabets at around 15h40 i stand at till 4 there was only one guy in front of me meaning i was number 2. Then came a guy behind me and went straight to the cashier and she told him she will help him after finishing the guy in front of me. I had to move to till number 9 to be helped.

You are losing clients to other service provider please attend this with urgency.

Thanks in advance

Yours truly

Anonymous

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10:58 pm EDT

Supabets.co.za / Portapa Recharge voucher always have problem loading.

I bought 3 x R50 vouchers in the month of August 2022. First time gambling on supabets. Every voucher had a problem loading. Its not activated. I try getting hold of supabets on all the options they provide to be contacted, whatsapp, live chat, email. Nobody. It takes them a day to activate the voucher. Which is unacceptable. The soccer i wanted to bet on is over by the time i manage to load. And I would have won everytime.

Desired outcome: I would like supabets to give me a refund of all my vouchers bought and give me bonuses with no wagering fir the same amount. R150.

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3:30 pm EDT
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Supabets.co.za / Portapa R100 Withdrawal not deposited to my account

Good evening,

My name is Nkosana Alfred Nkutha and username: ALFREDNKUTHA hereby filing a complaint about supabets for not depositing R100 in my account on the 01/08/2022 I made a withdrawal of R150 and R100 and I only received R150 deposited to my personal bank account, when I do follow up they told me that the matter has been directed to withdrawal but still can't find a solution because I did so many follower up but nobody helping me where it that R100.i have used supabets betting for a long time but it's my first time to get such a problem, I ended up sending an email saying that they need to close my account because of poor service they have got,

Kindly please advise

Regards

Alfred

nkosana.[protected]@yahoo.com

+[protected] (mobile)

Desired outcome: I need my R100 as I am unemployed

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Supabets.co.za / Portapa contacts

Phone numbers

+27 112 157 000 +27 861 762 237 More phone numbers

Website

www.supabets.co.za

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