Cedar Rapids, Iowa
United States - 52404-6309
I requested a cancellation of my membership, then the drama begins: They wrote: We have received your...
Buyers beware: avoid newspaperarchive.com. It is a complete scam. Once you sign up, they make it near impossible for you to cancel. I signed up for a year, but almost immediately realized my mistake. Unfortunately, as I said they make nearly impossible for you to cancel. I tried calling for a refund, but they refused and actually dared me to go to the State Attorney General. Obviously this company isn’t interested in keeping customers, only in suckering in new ones.once they have you money, they couldn’t care less.
They did however, “generously” agree not to auto renew my subscription. How nice. They might have got me this time, I can assure you it will not happen again and I want to make sure no one else makes this same mistake.
I know I have stopped at least 20 people from succumbing to their scam. I hope to help more people avoid it. I have spread the word at The Family History Center and intend on spreading it further. Avoid this website. Your subscription is practically worthless for all the information there is one that site. Save your money!
I am out 120 dollars for the year. I have to keep it, so I try and make use of it by dong searches for people for free. I might as well not. It is ridiculous how little information is offered on that site. Totally worthless.
Newspaperarchives.com are liars and very misleading. I was looking for a particular newspaper which when I asked newspaper archives they responded they have (1) article found. When I subscribed with my credit card I was billed 71.88. I immediately contacted my credit card company to stop the payment which they did. Exactly 8 minutes later newspaper archives went back into the credit card and processed the transaction and now I'm stuck with this subscription for (1) year and cannot find the newspaper article that i was looking for. In Canada, they (newspaperarchives) only offers newspapers from Manitoba, Alberta provinces not Quebec or Ontario (which was what I wanted). Too Bad I haven't any use for this subscription I am stuck with for one year. Daphne Knott
In the past few years I got a lot of enjoyment out of this large archive of old newspapers, and the archive end of it is good. But the functionality of the site, especially login, has been getting bad and getting worse. Customer support has never sent me a solution of substance, always blaming my computer, telling me to delete cookies, try a different browser, or call them during business hours. I have no problem with any other member site. I think they might have blocked me which is illegal since I paid for the service, blocked me because I live in the Philippines. If so they are going to have to give me back my money. But I don't want my money back, I want the site to be usable again like it used to be. This site went from awesome to bad to broken and I tried today one more time to get a response of substance from their tech support, but I have no hope. Another reason they might have blocked me is that I took advantage of a low price offer for a year and I think my account is now being treated as a last priority when the site is busy.
I signed up for a four month session. There is a VERY VERY VERY small print point about canceling before a...
These people have alot of nerve charging other peoples cards! They had me do marketing for them for months and then after my job was finished decided to have the cc company charge back for unrendered services! I can't believe the card company is holding it in dispute still. NewspaperArchive knows full well I did all that work for them! They are cheats.
There is no way to cancel a subscription to this website. I subscribed in order to do some research, chose the monthly debit option, and intended to cancel after one month, but the Customer Service phone number has a recording stating that there is no one there, leaving messages does not help nor does contacting them by e-mail. I suppose I will have to close my bank account in order to stop them from debiting my account monthly.
I signed up for a trial membership. The terms of this agreement were that I could cancel the subscription within a certain time frame, which I did. Despite that, this company has billed me anyway for every single year in the last four years. That's nearly $100 a year.
I have provided written documentation of my cancellation, which indicates that I would never billed. I have tried to call numerous times, but can't get anyone on the phone. My bank has even conducted successful fraud investigations and has removed some of the charges.
Beware. Don't join newspaper.com. They will cheat you.
I signed up for 3 month subscription and assumed I would get an e-mail communication about renewal (they...
Total scam, when you try to cancel, 18 minutes after signing up and they won't let you, you know that...
WITHOUT NOTICE VIA EMAIL, NewspaperArchives.com automatically renewed my subscription. Two days after the...
I was researching obituaries and came across advertising for Newspaperarchives.com. I was interested so I clicked on the link that said 9.99 for a month. I didn't notice the tiny print that said billed annually. I was billed for a whole year for 119.00. I checked on a few obituaries, births, and marriage records. The database did not return any of them. The database is apparently very limited. I wasn't happy about any of this so I called asking for a refund and was refused. I sent email asking for a refund and was also refused.
I am not able to use the service since it appears the state I need info on doesn't return anything.
This company is dispicable in their practices and certainly doesn't run a good business ethically.
I really would like to get my money back. I'm not a wealthy woman and I don't like paying for something I can't use.
In August 2008 I signed up for a subscription which I intended to use for a month to review newspaper articles for my deceased nephew who was killed in a tragic trucking accident (killed while riding his bicycle.) I did not find any articles of any use.
I noticed on my statement that NEWSPAPERARCHIVE.COM billed me $128 for another year of subscription; I had no notice, no idea I even had a renewal (and if I did, I would not have renewed anyway because they suck.)
I contacted the company and let them know I have not used the service since that time, and had no intention of using it. They sent me an email saying I was not eligible for a refund, citing their policy on renewals. They claim that most people that use their services don't want to know when they have been billed for another year.
I think these people are using deceptive practices and should be investigated. I highly recommend that anyone considering using them know that they will try to get a years worth of billing no matter what the situation.
The complaint has been investigated and resolved to the customer's satisfaction.
I would like newspaper archive to credit back to my account 71.88 because even though a total year amount i...
i need for your company to DEBIT MY ACCOUNT 71.88 back because while im sure your website is genuine, it wa...
I became a member of NewspaperArchives.com in June, 08. For two months, I was able to get information, but since that time, I have not been able to get into my county and some surrounding counties in Pa. My local newspaper is definitely unavailable ALL OF THE TIME "Due to errors and they are working on this and please be patient". It's been since the latter part of August and still it is not fixed. I have sent many letters, and their answer was, it should be one week and that was two months ago. The last email they sent back to me was two weeks ago, and they said they have to take it SLOW because they might very possibly lose a lot of newspaper content. Surely they have backup in case of such a loss. They have extended my subscription 4 months, and that has been almost used up and still no "got your errors fixed". So what I think that once you pay (NO REFUNDS), they make it so that your local lookups won't work. Perhaps it is possible that they save money by doing that. So, in all I had full use of their archives for 2-3 months, and now they are having all kinds of problems, blah, blah, blah. Maybe they need better tech support. I want to warn you all, don't buy unless you have money to waste.
On December 2, 2008 I wrote: On November 27, my your company debited $95.88 renewal fee for my subscription...
The website charged a subscription fee of $100 per year but began blocking my service provider IP numbers from access to the website, preventing me from viewing any content of newspaper articles in pdf format. This problem has not been remedied after repeated requests from me, verified by my internet service provider, who has tried unsuccessfully to gain access to the content of the website when using my username and password. I can gain access through large ISP such as AT&T, but not through my small, locally owned internet service provider.
I live at 1755 cliftview ave I only received half of my paper today 6-29-08. I would like to get the rest of my paper. I rely on my coupons. Thank you for your cooperation!!! This is the first time that it has occurred I hope that it does not occur again if not I would just rather buy it from the newsstand but I thought it would be more convenient to get it delivered but I see that its not I know someone is taking my paper if you put it in my mailbox they will not touch it so that is what I prefer that the delivery person do.
I know I will receive my paper if it's in the box.