The complaint has been investigated and
resolved to the customer's satisfactionResolved NewspaperArchive.com — deceptive billing practices
resolved to the customer's satisfaction
I signed up for 3 month subscription and assumed I would get an e-mail communication about renewal (they claimed to have sent one, which is false). I never received an e-mail informing me of the renewal information, nor of the one unsuccessful billing of my credit card when the expiration date changed, nor of the change they made from my original service from 3 months to the more expensive 1 month billing. All of these billings and adjustments were done with no contact to the consumer. My husband reviews our credit statements and didn't ask me about the charge. It never occurred to me that the subscription service could continue to charge me in this way without any contact! Avoid using this service! They tell me I agreed to the recurring charges when I signed up (believe me, this is NOT clear in their terms of agreement) and they claim they contacted me which is an outright fabrication. Underhanded, shady business practices, at best. Downright dishonest in my book!