The complaint has been investigated and
resolved to the customer's satisfactionResolved Netspend Prepaid Visa Credit Card — nothing but embarrassment and severe inconvenience!
resolved to the customer's satisfaction
I parched a prepaid visa card when I only had it for only 2-3 days and only used it 2-3 times when I discovered that had a freeze on it. Upon calling the company about this they told me that I had to freeze my drivers license and social security card then the lift would be taken off with in 24-48 hours after about 48 hours I tried my card only to discovered that the freeze was still there. I called back and they tell me that they now need proof of my address. So I fax them proof of my address not once not twice but about 8 times they kept telling me that they never received it. When they did received it they tell me that the print out of my address from the library is not good enough. So I faxed then s copy of my phone bill not once not twice but at least 5 times. After going though this for 2 1/2 weeks they finally told me that they received me fax on thursday oct 19.2006 and thaw freeze would be lifted by tomorrow [friday] on friday morning I called and I was informed that the freeze was off. Upon trying my card I discovered that the lift was still on. This company has caused me nothing but embarrassment and severe inconvenience when I had asked then on one of many many phone call I had asked then to either fix third or refund my money back they refused to do either one.
Thank you,
Pamela
The complaint has been investigated and resolved to the customer's satisfaction.
We understand your concern regarding faxing over your documentation. Like other financial companies, we are required by our bank, as well as MasterCard and Visa associations, to be compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy Act) laws. Both laws require that all financial institutions verify the identity of each account holder.
If you have any questions, please feel free to contact us at [email protected]
Thank you,
NetSpend
text 22622 balance [protected] ssa 596.00 posted netspend elite corp tranfer [protected]
socail secuity adriminartion deposit account [protected] routing number [protected] meta bank ssa 596.00 posted po box autin texes united state 237 westb 48 streeet 5 floor ny 10036 passca confirm direct deposit account need posted meta bank [protected] [protected] text 22622 ace elite there women send federal check back sender wait card stolen then send federal funds back upon cleint calling payments
skylight
I’ve never had this happen before and I need to access my money how am I supposed to get food or gas without any money terrible experience
Card used without my consent