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I parched a prepaid visa card when I only had it for only 2-3 days and only used it 2-3 times when I discovered that had a freeze on it. Upon calling the company about this they told me that I had to freeze my drivers license and social security card then the lift would be taken off with in 24-48 hours after about 48 hours I tried my card only to discovered that the freeze was still there. I called back and they tell me that they now need proof of my address. So I fax them proof of my address not once not twice but about 8 times they kept telling me that they never received it. When they did received it they tell me that the print out of my address from the library is not good enough. So I faxed then s copy of my phone bill not once not twice but at least 5 times. After going though this for 2 1/2 weeks they finally told me that they received me fax on thursday oct 19.2006 and thaw freeze would be lifted by tomorrow [friday] on friday morning I called and I was informed that the freeze was off. Upon trying my card I discovered that the lift was still on. This company has caused me nothing but embarrassment and severe inconvenience when I had asked then on one of many many phone call I had asked then to either fix third or refund my money back they refused to do either one.
Thank you,
Pamela
The complaint has been investigated and resolved to the customer's satisfaction.
I am having problems too and have had 2 cards sent, not able to use the card at a lot of places, when I call for a balance or to log on I cannot get the info. because it says my card # ...is not an actual cars, yet I have been able to use it other times. I've been trying online ordets for xmas and they are denying the card...nothing but HASSELS
I just got a hundred dollar, non-reloadable, card to use online. That didn't work. So now I google the bank and company and am reading all these negative things. I sure hope I didn't just kiss a hundred bucks good bye. I'm a regular customer where I bought it. If I get screwed I'll be printing ALL the complaints I can find online and showing the store manager. I find it quite odd and worrysome that I am unable to get their web page to come up. Very "fishy". Andy
P.S. I'd be interested to know if the "customer service" phone number gets me a third party, middle eastern sounding representative.
I have used Netspend for a long time, I have my direct deposit from work and my son's social security check incoming to that account. I have never experienced any problems.
net spend wote work for u i had over $2, 000.00 in paypal and put the money on net spend and now paypal is $1526, xxx.00 and net spend wote find out why the deposit was incorrect net spend sucks but i had no pro.s when i add cash so i dont use paypal anymore i took my money out of paypal and just keep the cash and ebay sucks too i use ubid.com
I don't know why they let you send money from paypal to your netspend account but yet they won't let me transfer money to paypal it's just crazy. By the way other then that I've had a pretty good experience with the card SO FAR! CROSSES FINGERS :0
When I added my son onto my account. I went to starbucks to purchase a beverage for $2.90. The charge was declined "twice". Embarrassed I paid cash for it. I called netspend on 3/26/07 to ask why. Apparently when you add someone onto your account it "FREEZES" the entire account so you do not have access to the funds. They do not inform you of this when you are online adding a person. I believe they do this to "hold" funds and collect interest. I was in banking and it is a common practice for banks to deposit their funds into other banks in order to collect interest or to hold funds to inflate their financial status. The fees they collect are more than substantial to cover the expenses of administering the account. I was satisfied with this company until they froze "MY MONEY".
P.S. On the PBS page that I linked to in my last post, search for the episode named Secret History of the Credit Card.
Debit card complaints can be sent to the Office of the Comptroller of the Currency's (OCC) Customer Assistance Group ( http://www.occ.treas.gov/customer.htm#Filing%20a%20Formal%20Complaint ). They regulate national banks and operating subsidiaries of national banks, which I think is what Netspend is. When I complained to the OCC about Netspend, the OCC opened a case and sent me a letter with the case number and at the top of the letter they referred to "Inter National Bank" and put "Netspend VISA" in parentheses.
My experience is that the OCC will contact Netspend and Netspend will try a little harder to help. Unfortunately, the OCC may not inform you of their decision as they promise in their letter if they think Netspend settled the case with you. I believe that's why the OCC never informed me of their decision, so I requested all correspondence between the OCC and Netspend regarding my complaint under the Freedom of Information Act, and I asked what the outcome was. The due date for the documents is five days from now.
The reason I'm suspicious of the OCC is based on more than them not getting back to me. See the following webpages.
http://www.nader.org/interest/091004.html
http://www.pbs.org/wgbh/pages/frontline/shows/credit/
http://www.aota.net/forums/showthread.php?t=21692
I would like to file a complaint against NetSpend Prepaid Visa Credit Card I parched one on line and I have been having trouble with it I had it for 3 days and only used it 2-3 times when someone at the company put a freeze on it and now they refuse to remove it even though I have fax all the documents time and time again . this has causes me not only tremendous embracement but also a great deal of inconvences. Over Over Over Over Over the last 2 1/2 weeks I have made numerous calls to them , the last call I made was on Friday oct,20.2006 at apex 11:00 am and I was told that the freeze was off as of Saturday night it has not been lifted.
I still have money on it [not munch never the less it's still that] and they refuse to send it back.
I have asked then time after time to either to fix my account or refund me my money and they refused to do either one .
Thank you