The complaint has been investigated and
resolved to the customer's satisfactionResolved NetSpend — hold on account
resolved to the customer's satisfaction
I received my netspend card and my federal tax refund was on there. We used the card 2 times and there was a block put on the account and they want us to fax our ID, SS card, and something with our name and address on it before they remove the block. I have faxed this over 20 times and they are still saying they didnt receive it. I am very disappointed and irritated with the it has been over a week and there is still a block and if they didnt get the paper someone else did, therefore someone else has my ID and SS card! I have tried and tried and they cant do anything without these, whenI put all this info on my tax return, get it from them.
The complaint has been investigated and resolved to the customer's satisfaction.