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NetSpend Fraudulent activity ( 2 comments)

K
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2:25 pm EDT
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I called netspend when I got text alert about fraudulent charges, customer service rep assured me that my active card (only card) was fine, then got password reset link in my email only to discover that my entire paycheck was gone! My money transferred and 2 fraudulent purchases in large amounts. I call net spend right back and attempt to verify my address, phone, etc and they keep saying no, that’s not what I have on file. They can’t help me if my information doesn’t match, I tell the rep that I just spoke with someone and was assured my account was fine. Then I get asked “your address isn’t Brooklyn, NY?” No! 5 mins ago I confirmed my address nowhere on that side of the country. I kept trying to access my account and file fraud claim only to get the same words from each representative, got no where after 13 calls to them! I keep trying to file fraudulent charges but get hung up on since I canceled my card and account. Each automated call I am hung up on and almost $2000 gone in 60 seconds! Netspend protected the fraudsters! Going to take every legal action and file every complaint I can!

Desired outcome: Want my hard earned almost $2000 back!

NetSpend response
Nov 02, 2023 12:55 pm EDT
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We're sorry to hear that. For assistance, please email us at social@netspend.com.

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Netspend
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2 comments
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Theodore Harris
US
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Nov 24, 2024 7:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Theodore from Phila; Pa. I have money on my Netspend card, and for reason it's been frozen, and I can't make a purchase.

S
S
Sue Netspend
US
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Feb 23, 2025 4:32 pm EST

Sue them in small claims court. Thats your paycheck, your money. we sued for a tax refund and were granted a judgement against them. they were given 30 days to send my check. The customer service reps, the calls, the red tape, jumping thru hoops. They are insane, never again will we use Netspend

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