CB Websites MyHeritage Tried to steal money off my card

MyHeritage review: Tried to steal money off my card

Les Cheesetoast of US

Feb 20, 2025 4:20 pm EST

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I received a text msg from my bank about a charge that was declined from My heritage.com. I had purchased a product from them and had written them about a refund and the next thing I know, they tried to debit my card for three times the amount that I purchased their service for. Fortunately, my bank thought it was suspicious and didn’t allow them do charge to go through. Apparently, they are located in the UK and their customer service isn’t any good either BTW.

Recommendation: DO NOT … just DO NOT

MyHeritage response

Mar 17, 2025 4:56 am EDT

MyHeritage customer support contacts

Phone numbers

1800 817 330

1800 731 768

Address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, IL

Website

www.myheritage.com

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Thank you for your feedback, and I apologize for the delayed reply.

We understand your concerns regarding the charge attempt and your experience with our customer service. Please note that MyHeritage is an international company, and our transactions may sometimes be processed from different locations. We assure you that we do not charge customers without authorization.

To better understand and resolve this issue, we encourage you to contact us directly at vipcare@myheritage.com with details of your purchase, including any relevant communication regarding your refund request. Please also include a link to this review for reference when you reach out.

We appreciate your patience and look forward to assisting you further.

Sincerely,
Henrik
MyHeritage Customer Care

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.