automatic billing for subscription
Sent email complaint on 10/29/21 after PayPal account automatically charged for subscription. I only used the service a few times during the one-month trial and it seems that the one-month period is not yet complete as of 10/29/21. Email support # [protected], name Robert G. Burns, MC ending in 9334. Please refund the $96.57 immediately. I did not know anything was charged until PayPal notified me on 10/29/21 by email and was shocked that I was not notified in advance that my trial period was coming to an end.
Desired outcome: Refund $96.57 back into Paypal.
Full amount of $96.57 has been refunded to my bank account.
My Heritage
I can't enter the picture that I want be printed, when I call the company all I get is a recording telling about their product, I need to be able to talk to a person NOT a recording I have tried many ways, none of them worked
Unauthorized credit card charge
Myheritage charged my credit card without my authorization on 10/24/2021 for $299. Account ID [protected]. I only have a basic plan, and did not upgrade.
My email is [protected]@netzero.net
my phone number is [protected]
Desired outcome: I want Full refund of $299
Unauthorized PayPal charge
I signed up for a free trial in September 2021. I deleted the account the same day. My PayPal account was charged today, October 12, 2021 for $94.34. I don't even know what that amount is for - a month? A year? The account doesn't exist anymore, so I can't even get into the website to try and do something about it there. There has been no email or other type of communication from the website, to warn of an upcoming charge. I want a complete refund ASAP.
Desired outcome: Refund of complete amount - $94.34
The complaint has been investigated and resolved to the customer's satisfaction.
Subscription charge
I have been trying to speak to someone via phone and email for days and no one is getting back to me and I am starting to feel Like I have been scammed.
I had a free trials of the My Heritage website and cancelled almost immediately as it was no good for me, but they took an annual subscription fee out my account.
I recieved no emails whatsoever up until then and I then received my very 1st one which was the receipt.
Desired outcome: Subscription refunded
Hi need a charge refunded I didn't receive an email and just noticed that I have a pending subscription in my account. Would appreciate assistance annearmagh@gmail.com
My cash app card had an unauthorized charge of $94.56
To whom it may concern,
I have been charged $94.56 on my bank account. I did not authorize this charge...also and over draft fee of $35.00. I have reported this as fraud. My bank will dispute this charge as well. I want this reimbursed ASAP. The number on the bank charge is S588170828518360. I did not make this charge. Please remedy this immediately. My phone is [[protected]]. Please contact me as soon as you can.
Thank you for your prompt attention to this matter,
Brendan Zammuto
Desired outcome: My $94.56 returned immediately
The company was my heritage.com ltd. And my issue should not be resolved on your end. My email is bzammuto11110@icloud.com the card was 6771 visa that was charged .The same account also tried charging 200.00 8 times but luckily my card was off. Please respond immediately.thanks
Brendan zammuto
The complaint has been investigated and resolved to the customer's satisfaction.
Je n'ai pas reçu les résultats de deux envois de prélèvement ADN envoyés au mois de juillet..
Je n'ai pas reçu les résultats de deux envois de prélèvement ADN envoyés au mois de juillet..Les numéro sont les suivants :
LS 01 266708 8 FR Code activation : MH4QB3C3
[protected] Code activation : MH884M8J
Le paiement a été effectué par carte bancaire le 29/07/2021 pour 118 €
Mon mail est [protected]@gmailcom
ou [protected]@wanadoo.fr
The complaint has been investigated and resolved to the customer's satisfaction.
discrepancies in DNA-findings with twin sisters
Dear Sir/Madam,
a couple of weeks ago I ordered a MYHeritage DNA kit for my wife. Delivery was speedy, activating the kit and taking the DNA sample without problems. And off it went to your lab in Texas. The results took a while to come, but now they have arrived.
The outcome, however, has left my wife thoroughly confused. And I for myself think that this ethnicity distribution asks for an explanation. Why? Well, let me explain:
1. My wife has a twin sister who, too, has had her DNA tested. Her DNA results show the following:
78% Welsh
12% English and North Western European
7% Scottish
3% Eastern European & Russian
2. My wife's results as extracted from her DNA sample by your lab show the following:
81, 3% Irish, Scottish and Welsh
8, 5% Eastern Euopean
5, 7% Finnish
2, 6% Scandinavian
1, 9% English
These are some quite significant discrepancies, to say the least.
3. Moreover, my wife's great grandfather originally came from Split, in today‘s Croatia. He emigrated to Britain, where he married.
Logically (Biologically) one would assume that there should be at least traces of his Southern European origin to be found in the twin sisters‘ DNA.
My wife and her twin sister would appreciate it, if you could shed some light on these rather strange findings because presently they are close to believing that this whole DNA business is a scam.
Yours sincerly,
Guenther Ihrenberger
Having bought premium but it is closed now?
Hannes Fuchs
Account number: 1525975312
Hi,
I bought a premium account last year and have been editing photos all year.
Since three days my account is not accessible anymore and a new one is opened, but that was not me.
Please could you unlock my premium account again,
yours sincerely
Hannes Fuchs
Desired outcome: Reactivate my Premium Account please
Taken money without notification when on month trial
Hi wanted a month free on my heritage so added all my information about 10 days after this they took £78.99 from my bank without notification emailed and phoned was told they were going to refund but still haven't recieved they are a deceitful company asked for the phone number as I could contact billing myself told there wasn't one I find this ridiculous quick enough to take money when u ask for it back they tell u what u want to hear they can't even explain why money was taken in first place I'm the only one contacting them after doing so they send an email with a ticket number and then I'm forgotten about never came across such a terrible company and there meant to be so helpful they are not I have all the emails with ticket numbers plus proof I've sent what they asked for which was proof from bank showing money taken
Desired outcome: Refund
Don’t know, never heard of them
On 8/12/21 $299.00 was taken from my account without my knowledge or consent. This is a large amount of money for someone living on social security. I need that money desperately. Please, how do I get my money back? I don't even know how they got into my account. I have never purchased anything from them. Is there any hope at all? I have been succinct and to the point but now am rambling because I was told my complaint was too short!
Linda Jacobson
125 Horse Creek Trail
Middlesex, NC 27557
USA
Desired outcome: Return of $299.00
recurring financial charge
I was contacted by this business last year and I agreed to make one, single payment, but I did not agree to a recurring annual financial charge and I would like to have this recurring charge discontinued, permanently, please.
Desired outcome: discontinue any recurring financial charge
Premium one-year subscription (family website and family tree )
I maintained a premium subscription with MyHeritage from at least [protected], then reverted to a basic (unpaid) membership on completion of my genealogical research. In June 2021, I renewed my premium ("complete") subscription and found to my dismay that my family site was dysfunctional in that it prevents me from exercising my right, as the site manager, to...
Read full review of MyHeritageFunctionality of Family Website
I maintained a premium subscription with MyHeritage from at least [protected], then reverted to a basic (unpaid) membership on completion of my genealogical research. In June 2021, , I renewed my premium ("complete") subscription and found to my dismay that my family site was dysfunctional in that it prevents me from exercising my right, as the suite manager, to add, edit and remove site content. Specifically, I have been unable to:
1. Edit the 9 existing "news articles" and their multiple attachments that I had written and posted on my family site from [protected], to describe and document my research, or to create new articles, even though these options remain displayed on the site.
2. Add descriptive text to the the photo albums I had created on my family site (also a displayed option)..
3. Rearrange photos in a logical order on the site.
I repeatedly contacted MyHeritrage Support, to no avail. I then asked for the name and e-mail of a senior executive; without receiving a response.
Desired outcome: I want family site @MyHeritage. com restored to full functionality so that I can edit and add content, as is my right as the site manager.
Payment taken without notification
I had a subscription with My Heritage for 1 year ( account ID [protected]), I believed I had stopped the renewal. I did NOT receive any pre warning emails that the renewal date was approaching, I did not receive an email to say a payment was going to be taken and I DEFINITELY did not expect £166.80 to the taken from my account on 17th August 2021.
I think this method of billing is immoral. Everyone should be told in advance that a company is about to remove money from your account, it gives you time to plan what it is you wish to do. I feel you do this so people don't cancel and you can rip them off.
Then you charge separately for data! Now asking for more money so I can see records - even after taking an extortionate amount of money from me when I hardly need to use the system as I have already built my site as far as I need.
Desired outcome: refund and cancel
I've been ripped of and want my money back
Wat do u think u are doing taking g money out of my acount with no authority
Unknown product
July 28 2021
Your charges for $322.92 on 7/23/2021 ref# 7697 was not approved by me. I do not know what product you are selling that cost $322.92 So if I do not what I am paying for. PLEASES A refund also how you got this card number
THANK YOU
As shown there is no address or product name. So I cannot give you the info that you ask for. I tried www.blsmyheritage.com it said I was not a member
REPETE HELP
Desired outcome: NO CHARGES
Hi Carl,
I would be happy to look into the charge and assist you with an explanation and refund, but to do this I will need to locate your account. Please contact me via email at isabelle.vipsupport@myheritage.com with a link to your review. From there we would be glad to assist.
Regards,
Isabelle MyHeritage Team
Unethical Behaviour
This website charges a pretty penny for a subscription. They billed me when I didn't expect it. I only wanted to do a trial and forgot about cancelling before being charged.
I accepted my fate, as it was my fault in the end, I should have paid attention.
What is unethical is that they DELAY the information coming to the subscriber, only releasing a certain amount at a time, forcing the subscriber to pay more money in the future to gather the rest of the information as it slows down their research.
Extremely unethical, and I want my money back.
Desired outcome: Refund
£194.99 taken out of my account.
Emails for refunds go unanswered. £194.99 taken from my bank account now leaving me in financial hardship.
I paid for a year subscription and then cancelled it before the next year was due. But they have taken another year subscription out again and the cost is more than the previous year.
I need this money to live on after losing my job recently.
Desired outcome: Refund immediately
The complaint has been investigated and resolved to the customer's satisfaction.
My account
I have been unable to contact My Heritage to cancel my subscription which is due for renewal on the 13th. I now find that I have had the monies deducted from my bank to the tune of £166 two days early and on a Sunday to exacerbate the situation as there is no one to answer the phone. I am left deeply frustrated and wondering if the Sunday withdrawal is a direct ploy. It leaves me in some financial difficulty which, with the pandemic I could well do without.
Desired outcome: I want my account cancelled and the monies repayed in full
Hi Kevin,
We are truly sorry to hear this and I would like to personally assist you with a refund as quickly as possible. Please email me at isabelle.vipsupport@myheritage.com from your registered email, and include a link to your review.
I look forward to hearing from you.
Regards,
Isabelle MyHeritage Team
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