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MyHeritage review: unauthorized charge to discover account ( 9 comments)

Claude Bonazzo Sr. of Friendswood, US

Jul 02, 2018 2:08 pm EDT

Review updated: Oct 13, 2023

Featured review

This company for some reason charged my account $159.20 without my authorization. I tried to call the number listed it was always busy 877 432-3135 but it was always busy...I believe this is a rip off...and have contacted Discover card to reverse the charges, I have read through various website sites that this company tends to make unauthorized charges.

9 comments

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Hugo MyHeritage Team

5 comments

Hugo MyHeritage Team of IE

Jul 07, 2018 11:22 am EDT

Dear MyHeritage member,

I regret to find that you were unhappy with a charge and I will do all I can to help.

Firstly, I must clarify that MyHeritage informs all of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.

We value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan, you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.

(Our terms and conditions) ----> https://www.myheritage.com/FP/Company/popup-terms-conditions.php

I would be happy to assist you personally with issuing you a full refund. In order to do so, I’m going to need to locate your account.

Please send me a message from your registered e-mail address to hugo.vipsupport@myheritage.com so I may assist you with this as soon as possible.

Kind regards,
Hugo MyHeritage Team

Assegid

Tempe, US

1 comments

Assegid of Tempe, US

Aug 28, 2018 3:33 pm EDT

Verified customer

I had the exact same experience as the above customer, 'Lehi'. Checking my account history, I am finding the company has been charging my account for at least the past 3 years. I have contacted them to find out what is going on.

PeterBradford

Fremont, US

1 comments

PeterBradford of Fremont, US

Aug 30, 2019 5:20 am EDT

I was just charged without authorization as well. I couldn’t even find an account nor remember even visiting the site. It was for $202.23 randomly out of nowhere. I will be contacting Wells Fargo to make sure the charge is reversed, but hopefully the company makes it right.

cwhitican

Boston, US

1 comments

cwhitican of Boston, US

Sep 27, 2020 1:49 pm EDT

I was charged the usual $299 for my annual subscription renewal in February 2020. Then in June 2020 was charged another $156.75 in for something I didn't order. Today, I cancelled my annual subscription to my sponsored "xxxxx" web site presuming the $156.75 was charged for this site that I rarely use. I obtain data for this tree through several other sources. Please advise what, if anything, I purchased for $156.75 on 11 June 2020. I will contest this charge through my major credit card company.

Gene Makish

Forest, CA

2 comments

Gene Makish of Forest, CA

Oct 09, 2020 4:55 pm EDT

Verified customer

I was just charged $403.69 on Sept 25-2020. The company charging this fee is unknown to me (BLS*MYHERITAGE LTD LONDON) They used $293.46 x 1.37562 toget my bill. I have no idea what this is. I did not renew my membership to My Heritage so why do they bill me such garbage? I will be contacting American Express to see the charge is reversed.

Gene Makish

Forest, CA

2 comments

Gene Makish of Forest, CA

Feb 24, 2021 8:28 am EST

Verified customer

Replying to comment of Gene Makish

WELL!

montanajuly

Simpsonville, US

1 comments

montanajuly of Simpsonville, US

Feb 22, 2021 11:24 am EST

Verified customer

I have the same problem: the amount of money is differerent: $94.34. I would very much like that refunded to me or to my company. Steven Gratzer or Steven Gratzer & Associates @115 Aspenwood Drive, Simpsonville, SC., 29680 tel: 864: 430-8823.

Mariana Zgripcea

Arlington, US

1 comments

Mariana Zgripcea of Arlington, US

Jul 08, 2021 10:16 am EDT

I was charged $253.94 again this year. I had the same problem last year and resolve it with the credit card. I never could get any answer from the phone number listed on the transaction record. I think that I have to cancel this credit card to get this problem resolved

LauraHD

Bridgewater, US

1 complaint

1 comments

LauraHD of Bridgewater, US

Oct 13, 2023 8:53 am EDT

Verified customer

They just tried to charge my husband's card. He died 3 weeks ago. Thank goodness the credit card company declined the transaction (I think they've seen MyHeritage before). GHOULS!

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