The complaint has been investigated and
resolved to the customer's satisfactionResolved MyHeritage — my heritage dna test results wrong
resolved to the customer's satisfaction
I have received my DNA results back and they are completely different from the results I had from ancestry DNA which are accurate. They say I am 100% European which is not correct as I have Polynesian ancestry which was confirmed in ancestry DNA testing. Also it said 0% Scandinavian when I have 20%. Was my DNA test actually tested? Or are your results just made up? I intend to follow this up as it is so inaccurate.
The complaint has been investigated and resolved to the customer's satisfaction.
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Just to follow up on my previous comments, Rafael from my Heritage customer service sent me a full explanation about my results and I was given an immediate refund. Thanks Rafael- great follow up service.