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MyHeritage review: Trial subscription canceled, still charged ( 1 comment)

Davy Van Damme of BE

Sep 01, 2023 5:35 am EDT

Verified customer

Review updated: Nov 10, 2025

Resolved

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Took a trial subscription on 12th of august 2023. Canceled it hours later as I was no longer interested. Never got any email about that BTW. 26th of august, I get a charge of 68.17 euro's on my paypal. Myheritage took the money for a full subscription, got an invoice and everything. I try to contact them... nothing... asked for several callbacks... nothing... phone numbers don't work... emailing only done through their website... no proof of contact.

So now I challenged the charge through paypal and I will be charging criminal charges through my local police for online fraude and treft. I will be contacting the Israeli authorities and the company that bought myheritage.com in 2021. I am a man on sick leave with a lot of time and money on my hands. I am willing to spend thousands to get my money back. I am a focused and principled man and will fight this company tooth and nail to see justice done. I will set up a campaign through all my social media platforms to expose the malpractice this company has done with dozens and dozens of people. In short... I will pull out all the legal stops to get you to pay.

MyHeritage.com, if you see this, I will provide you with account and invoice details through an email of one of your support team... not your website. My account #[protected].

Desired outcome: I want my money back.

MyHeritage response

Sep 03, 2023 9:07 am EDT

MyHeritage customer support contacts

Phone numbers

1800 817 330

1800 731 768

Address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, IL

Website

www.myheritage.com

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Dear Davy,

I'm sorry to find your trial cancelation request was unsuccessful and you were charged for the annual subscription.

I noticed that you have contacted one of our representatives and they have issued you a full refund. Please allow several days for this to process if you have not already seen the refund reflected back into your account.

For your information, MyHeritage informs all members of the annual charge and its price in the automatic email that is sent out after you enroll in the membership and before every renewal.

Also, one may view the status or cancel an annual subscription at any time online when logging into MyHeritage from the My Purchases page and incur no annual charge.

In any case, a refund is guaranteed if you are not happy with your membership for 30 days from the initial purchase date of the subscription.

If you have any further questions or need assistance with your refund, please e-mail me personally from your registered MyHeritage address at dean.vipsupport@myheritage.com, I'd be happy to assist you with high priority.

Always happy to help

Rafael

MyHeritage

MyHeritage response

Sep 03, 2023 9:07 am EDT

MyHeritage customer support contacts

Phone numbers

1800 817 330

1800 731 768

Address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, IL

Website

www.myheritage.com

File a complaint Write a review

View all MyHeritage contacts

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Basty

1 comments

Basty of US

Nov 10, 2025 12:43 pm EST

Verified customer

I was in search of an app that can restore a portrait of my old grandfathers I saw my heritage and restored the Color and enhanced it did a great job. I was using the free trial and it took me about 30 minutes my family uses my heritage so I knew I could trust it however I don’t have the account details for it so on a new account I used the free trial did what I had to and quickly deleted the app and theory of cancelling the subscription showed up as usual when deleting however two weeks later I was billed the full annual price after the cancellation of the subscription I had only used the app for 30 minutes on the free trial deleted it and never used it again I saw the bill 10 minutes ago I have yet to use your service again and my family already have an account I hope this finds you well as my family already has an account I ask that I receive a refund as I’m young and I used your service as a gift for my grandfather so that charge is very hefty on my bank balance hope this finds you will

Kind regards
- Sebastian Redinger

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MyHeritage Contacts

MyHeritage phone numbers

1800 817 330

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39%
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Ireland

1800 731 768

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Australia

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8%
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United Kingdom

+64 800 995 069

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New Zealand

+43 800 802 582

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+32 80 026 102

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100%
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Finland

+33 805 080 098

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France

+49 800 589 3922

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Germany

+31 800 240 0013

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Netherlands

+47 80 024 741

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67%
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Norway

+34 900 838 969

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100%
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Spain

+46 20 889 289

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20%
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Sweden

+972 180 122 2299

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67%
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Israel

+27 800 980 785

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100%
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100%
Confidence score

Brazil

More phone numbers

MyHeritage emails

support@myheritage.com

100%
Confidence score: 100%

Support

rafael@myheritage.com

100%
Confidence score: 100%

Support

voxp.shane.hickey@myheritage.com

100%
Confidence score: 100%

Support

voxp.catarina.marques@myheritage.com

100%
Confidence score: 100%

Support

voxp.kayleigh.cronin@myheritage.com

100%
Confidence score: 100%

Support

voxp.barry.neen@myheritage.com

100%
Confidence score: 100%

Support

voxp.yasmin.celante@myheritage.com

100%
Confidence score: 100%

Support

More emails

MyHeritage address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel

MyHeritage social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 11, 2025
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