MultiChoice Africa / DSTVBad service and extra charges

M Aug 09, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

I am really crossed, to start DSTV customer service suck you would swear the agents were never trained. I upgraded to compact in April and I didn and I had an amount outstanding in June to view and payed it off and downgraded to the R110, went to pay in store month end June and they said I was owing R90 something because in June I paid extra a bit. July the 27th I payed R110 again on my FNB app and ever since month end June channels that were playing on TV were for R110, today on the TV its disconnected but still plays on my DSTV now with channels of R110. They say it is closed on the TV because I owe R404, I contacted theLiveChat the worst spoke to Lisa M or something and she told me I am on Compact since April tilll this day but for 3 months I didn see the compact channels. I contacted them for clarity now they say I owe R80. I am not owing anything I am supposed to pay R110 month end August, the TV is not playing... no one is sorting this thing out... this is [censored]en ridiculous

Bad service and extra charges
Bad service and extra charges

Responses

  • Ke
    Keneiloe Itumeleng Aug 14, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Good Morning

    I don’t even know what is good about the morning as I am utterly disappointed with the service that I am currently receiving form multichoice. I have sent what is required of me and I wake up this morning and I am disconnected. I am busy calling the office line. I was consulted by two individuals who were incompetent to assist me and not understanding what am I saying. The last consultant managed to assist and made sense of the mistreatment I am getting and sadly my airtime is finished. I used R300 worth of airtime and I am still disconnected.

    I sent the statement of July as requested and to date there is no response. How long does it take for you to respond to an error done by DSTV.

    How can I reverse a payment six months later. The banks don’t even allow that. Can I not be treated like an illiterate person who does not know what is going on. I am sick and tried of the mistreatment I am getting from multichoice and being sent from pillar to post. I do not want to use the race card but if it was a white person all of this would’ve been sorted quickly

    Can you reconnect my services as I am paying for them and no favor is being done for me. I am still not answered as to how you can i reverse a direct payment. And like I said on my previous mail, does multichoice not understand modes of payment and why should I as a customer suffer

    This is unacceptable

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