MultiChoice Africa / DSTV

On the 30th of June my mother called dstv to change her dstv package from Indian to the dstv family package as it was too expensive for just herself and my dad, that is the reason she called in so this could be done before the new month.

The consultant instead does an "upgrade" and does not explain that this means you will be adding the the new package without cancelling the previous one, apparently my my mum did not say the word 'remove' so it is now her fault and she needs to pay for both packages if she still wants her dstv connected.

My parents are not clued up with dstv terms so explain further and being in a covid 19 situation where my dad cannot work is not easy and they certainly will not pay dstv bills caused because of you consultants who telephonically do deals and cannot provide them with detailed information so that they do not end up paying for something you misunderstood so ask once, twice and thrice.

The lady who helped us today said she understands where we are coming from but unfortunately we have to pay which is garbage because if my mother you does not understand your term of upgrade meaning "add" then we also do not understand the reason why we should pay for the consultant not enquiring in detail further and we having to fit the bill I mean they didn't even know Indian was still running because they don't even know how to check!

Not done! And not worth paying it either. To protect your jobs we must fit the bill while we do not work. This is not wrong.

I had a dstv compact account with multichoice for over 10 years. In december 2019 I cancelled my account. When I was supposed to be refunded in january 2020 they said I must wait for sometime so as to ensure that there were no outstanding amounts. I then enquired in 26 april 2020 on my refund which had dropped to r 2043 from around r 2700. I told the agent assisting me at that I was not happy about that, she did not care about it. On 5 july 2020 I logged a new refund query (reference numbers: [protected], [protected]). I had engagements with thando moloi, noelan naidoo, happyness shabalala and nompumelelo buthelezi. They then requested proof payment. I sent the proof of payment and in that process I picked up that since 2017 dstv has been over charging me on my yearly subscriptions. They were making me to renew earlier every year without proper credits afterwards. I indicated this to dstv multichoice on 6, 7, 8 & 9 july 2020. I indicated my dissatisfaction with how my refund is being handled. I always speak to a different agent everyday. I also indicated this dissatisfaction on dstv customer survey. No one has ever called me to hear my side of the story. Dstv customer service is horrible

He wasn't helpful at all on Friday 24th July.
We had extra view decoder installed and needed his assistance. It took a long time to talk us through the process, so I asked him to call me back cause I'm running out of airtim.
He blatantly refused, so my airtime was up and the connection to him was cut.

I am a pensioner and do not always have enough airtime on my phone.
I spoke to another consultant yesterday and today, and they both didn't have a problem calling me, for which I'm very grateful.

Regards
Molly Collopen
[protected]
ID [protected] Eugene Collopen

Good day

I am a very upset subscriber, I have had dstv for the past 4 to 5 years, and all the movies that are shown are on repeat on a daily basis. What is even more upsetting is Starlife shows movies at 3pm everyday, as soon as the movie is finished they start advertising for when it's going to be shown again example Drishyam, hero, dabangg, traffic, kalank and many more. What is even worse that we all are facing a pandemic and we are paying alot, why can't dstv drop their prices a little cause they keep showing repeats. I'm sure that I am not the only one complaining about this and yes many people Including myself are very unhappy with the service we get from dstv.

Please get back to me asap

I'm writing regarding an issue with my subscription, I have called the Dstv call center numerous times and also went to their walk in center but I'm not getting any joy and it's really frustrating.

I'm being told that I must pay a said amount in order for my subscription to be reconnected, furthermore it is said that I made a payment reversal on the 6th of June 2020. I pay using my Capitec banking app so there's no way I would be able to make a reversal. I sent through proof of payment as requested but my problem is not resolved.

From the beginning of this month July 2020, I received notifications that my subscription will be suspended if I don't make a payment and as far as I know my account is up to date. I had to call in every time it was suspended to explain myself.

My subscription has been suspended for 4 consecutive days even though I made payment. I was told that my subscription won't be uplifted until I make a payment. I have given up on the call center as I always have to explain myself over and over without my problem being resolved.

I'm also being told that I do not have extra view and my secondary decoder is not registered.

My payment is due on the 15th of each month. My services was disconnected today, as expected. So I phoned in requesting the reconnection fee as well as the amount for downgrade to compact plus from premium. I was given an amount of R665 and went to make a payment of R670. I waited a while then phoned in. Now I was told that I have to pay a additional r300 odd for services to be reconnected to be on the premium option. I explained that I requested a down grade to compact plus but the operator said I can only do a down grade next month. So I will not be reconnected until I pay this amount. What is this! Are all these people trained the same way. Why does a consumer get mix messages resulting in digging deeper in our pockets. Your standards are really dropping and now it is again evident why you're always losing customers

Hi
I was contacted by your consultant from [protected] today at 12h58 requesting payment of an amount of R131-R139.51(not sure of exact amount) and then my service can be reconnected.I paid the amount of R139.51 given by Shoprite cashier and then contacted Multichoice to confirm payment.
But with dissappointment, all the consultants I contacted at [protected] from after 17h00 today would not reconnect my service because a furhter amount of R485 was requested from Multichoice in order to reconnect my service.The sad part is that not one consultant handle my call in a professional manner as everyone hang up on me by putting the call on hold forever.
My issue is : I was requested to pay an amount for reconnection and the action should've been done in that way.I would also like to retrieve the call received from [protected].
I need an apology from Multichoice and their consultatants via telephone and email for handling my call in this manner(put on hold forever).I also want my service reconnected as promised by the consultant that contacted me from [protected].

As a social worker and researcher in the area of gender-based violence (GBV), sexual abuse and assault, I am herewith submitting a complaint against DSTV, channel 101 for allowing the pudo advertisement aired on 17 July 2020 at 14h30. In the advertisement, the actor refers to the dropboxes in Afrikaans as 'doos' which is a derogatory term used to refer to female genitalia. The actor then refers to sending 'your piesang, doesn't matter how big or small' also a derogatory term used in Afrikaans to refer to male genitalia. The connotation of these words to female and male genitalia is both vulgar and offensive for daytime TV. The fact that this particular actor and comedian was selected for the add also speaks to the vulgarity implied in the add. In the current climate of the surge of GBV in South Africa, I find it disgraceful that we should be subjected to such profanity, minimizing the seriousness of GBV which is perpetuated by subtleties such as this advertisement.  Research shows that when people are complaisant with subtle vulgarities such as in this add it normalises the objectifying of women in particular. The fact that there is the underlying reference to male genitalia does not minimise the implied derogatory reference and profanity against women.
I hope this advertisement is removed from television with immediate effect.

Dr Shernaaz Carelse
[protected]@uwc.ac.za

I put so many complaints on hello peter and still today no response. My kids are home and are unable to watch tv. I am in hospital and admitted and was unable to make payment. And said I will do it tomorrow morning when I get out. Please reconect

I have purchased a new HD decoder and wanted it linked to my PVR Decoder.

I have been calling the help desk to get this linked for over 10 days.

the Physical connections have been done by Multichoice is taking over 10 days to activate this service.

I have always being paying for extra view so is this a challenge to delink the old HD PVR and LINK the new one,

Kindly refer to my reference numbers below.

I am paying for a service which is not activated.

[protected]-i373

[protected] logged last week with Siya Bisani.

Each time I am on the line with the Agent for over 30 minutes and promised that it will be sorted with 2 hours and now it soon going to be 2 weeks.

S Naidoo
cell. [protected]
ID. [protected]

the problem started when i got called by a dstv agent to take a price lock for my 2 decoders. i only accepted it for the explorer. since then i have been unable to watch from it, it says the channels are blocked. i have thus made several attempts to contact dstv and resolve this matter, however all my efforts are in vain. i have not been watching tv for 5days now. i have been told my matter would be escalated on friday and i will be called. untill today i am still waiting.

I have been contacting DSTV on [protected], on a number of occasions to resolve the error made by them over and over again. I pay my subscription on an annual basis, which has a specific amount associated to it. However, every year DSTV claims that I owe an amount of R165.00, which is incorrect due to the annual payment. DSTV representatives have not been able to resolve this error after a number of calls to them since April 2020.

Smartcard No: [protected]. I am on DSTV Premium Extraview and only noticed that I was being overcharged in June 20 since December 19 when I received a bill for R1800+ after my service was interrupted and disconnected. I paid this amount but lodged a complaint with a consultant who gave me a reference number and promised to sort my problem. She asked whether I needed a refund and I informed her to credit my account with the overcharged amount (+- R4000) and I would resume my normal debit when that was exhausted. My service was again disconnected on Monday 06/07 and I made another call and they were restored. This morning the same thing happened - my service was disconnected and a message from DSTV said I was owing R1708 when my monthly subscription should be R870 that should be deducted against the R4000 overcharging. I have been sending messages to DSTV this morning to have this sorted out but could not get any response except for an automated response that my email had been received. I sent a message to the consultant that had assisted me previously and she informed me that she can only escalate the matter to their service centre tomorrow. This is despite the acknowledgement of the overcharging by said consultant on Monday and that she would have it sorted. This is an unnecessary inconvenience for my family and I and I hope somebody with the necessary customer service capacity can deal with this once and for all and give me feedback.
If I want to continue receiving the service I have no option but to pay the R1708 or face a very unhappy family. This is broad daylight robbery.

1 July 2020 I went to the Maponya Mall Multichoice walk in Centre to pay my mom`s account [protected]. We were standing in a long queue outside & an elderly lady behind me asked this unauthorised guy (no badge, t-shirt or even a DSTV mask) guy who was checking & said "where are our queues" and he just arrogantly told her to stand with us. That there`s no elderly queues! I couldn`t believe my ears as with regards to the covid19 situation were in, all shops have queues for the elderly. I even made an example that Pick n Pay even has chairs for the elderly. He then stormed at me & said "if I have 200 elderly people, would you allow me to serve them first & then serve you! tell all these people (pointing at the people in queue) that they will have to wait until I finish serving the elderly. When I advised him that I am going to report him he further told me that he"can make things easier for me by giving me all the Randburg call centre details. Is this man representing Multichoice`s image? No UBUNTU! When I was finally inside the mall still in a queue. the same elderly told me that she was tired & hungry. I advised her to notify a lady at the entrance so that she can be allowed in. When she came back, this amazing lady at the door took her in & asked her to be service at counter 2. I then reminded Chauke about the details & told him that I am going to report this to HelloPeter, He still said I must go ahead. I told him that he has no customer service skills. Is this how Multichoice perceive "customer service? what happened to it being an important tool to improve customer retention & increase brand loyalty...

For 1 week plus my decoder have been scanning... Or picture scrambled no vision whatsoever... And when I do use the whatsapp number for help... All I get is a @# robot reply if I need my balance!... What service am I paying for!... Unprofessional unreliable I havent viewd anything during this period as it gives me constant error message...

Do I have to pay for this week plus days?... Or should I just cancel this thing!

Pathetic company no service and value

Good day,

I've purchased a Explora 3 on 1 June 2020. My order number: [protected]-3586.
After numerous calls, which every time lasted 45 minutes and longer, your staff just put me on hold, because they could not deal with this query.
I spoke to Neliswe, Matsibitso and Kensile (who just left me on the voice recording).

When will I receive a response, even the DSTV helpdesk took 6 days and not 13 days with no response.

Please advise urgently.

My numbers: [protected] or [protected]

Regards,

Peter & Shireen Elliott

Dear Management, [protected], the account is suspended, notwithstanding the fact that you were consistently been paid per month, including payment of R950, 00 on 02 Jun 20, see attached proof, we highly dispute the reconnect charge of allegedly R412, 43 and demand reconnection! Dr NJ van Noordwyk
ID6202175042080, [protected]

Good day

NewzRoom Africa's latest advert contains very disturbing images for young and/or sensitive viewers.

It shows on various Dstv channels throughout the day.

It is not suitable content. I would strongly request the removal of this advert.

Sincerely
Annemarie Grove
[protected]

I contacted DSTV in May to downgrade my package which was done but in one month I have paid more that R300 to multichoice which doesnt make sense as I had downgraded to Access package. I have made more than 15 clls to DSTV and the level of service is shocking and the stinking attitudes of the agents and supervisors is revolting. I have spoken to Vumile Khumalo, Bonginkosi Njuza, Mbali Mchunu, Ayisha Singh, Marvin, Wonga, Zanele, Sisipho, Trevon just to name a few and non on the list which consists of agents and supervisors were able to assist and all the promises of being called back were never kept. This is pathetic that I have to be ripped off money plus airtime as the calls I have made were all more than 40mins and still nothing gets resolved. Can DSTV sort this mess ASAP. My customer number is [protected]

Good day

I hope you have the customer service in you to help me.

Firstly my decoder stopped working and no one at your contact Centre can help me. Apparently my installation is incorrect and yet I have been watching from the decoder for almost two years.

Strange that the installation causes a problem two years later, secondly I have been watching from my DSTV NOW APP, that too stopped playing my channels based upon my package I pay.

My debit order hasn't stopped, I still pay for my account every month and no one not one is willing to help me with my decoder nor my app.

Your call Centre number to get through to an agent is the worst call Centre under the sun, your WhatsApp line is a computer and is can't answer questions.

Now for Pete sake do you understand why people leave DSTV and go to Netflix, we get service. Besides new movies and not a million repeats. We get service…