MSC Cruises

I booked a cruise with MSC pre Co-vid, upon my cruise being cancelled I was directed to fill out am online form for a refund. Since that time which was over 70 days ago, there has been zero communication from MSC on where my refund is. I was told to wait 60 days, then after 60 days I called and was told I should of received my refund. Which I of course agreed with them on, I SHOULD have received my refund but still had not. At this time they said they would submit another email to see what was happening but that was all they could do but I would hear back within a few days. A week later nothing, so I called back again and received zero help besides what at this point seems like the only answer they can give which is continue to wait. I kept asking for some type of help or real answer and the only thing that happened was she put me on hold for ten minutes, then hung up on me. WOW. Just so everyone knows, I had two spring cruises scheduled. One by our normal go to Royal Caribbean, and one at MSC which we wanted to give a chance to. Royal Caribbean took 27 days to issue a full refund, with an apology for the delay and a discount on future cruises. And then the nightmare that is MSC, no integrity, no customer service, no future business from me or anyone I know.

There should be a rating for ZERO. MSC doesn't understand customer service and will do nothing to help. I had to disembark between two back-2-back sailings because my husband had to have emergency heart surgery. While I fully understood them keeping the money for the cruise, I believe it was illegal to keep my PORT FEES and TAXES. They should not be able to keep my port fees when I wasn't even on the cruise in any ports. I don't think they can legally keep the taxes as well that I paid for the cruise. I have complained to everyone from the CEO on down and they won't even pay me the decency of a response. No letter, no phone, not even a measly credit on a future cruise. That was the 2nd to last cruise I took with them on the Mergavilia. On the last cruise my bathroom cabin had no hot water in the shower. It took them an entire day to figure out that they didn't have a parts to fix it so if I wanted to take a shower during the cruise I would have to move to a different room that was a downgrade from what I had. I spent the majority of one of my precious vacation days following a guy from Customer Service (a great misnomer for MSC) around the ship trying to find a room that was suitable and the same value as the one I had to leave. They still owe me for this one. They won't. They never will.

Nov/2020 purchased a Cruise MSC from Barcelona, Spain, for October 22, 2022,
9 nights, ship MSC Splendida,Via Expedia. Had option to pay monthly. Paid in full
By May/2021. October/2021 started organizing the details for the cruise. Requested
The 2 weeks off from work, I work at the airport in Fort Lauderdale and we bid 1
Year in advance for days/weeks off. Started looking at flights and add-ons to the
Cruise. Receive notification from Credit Card informing a refund of $360.00 from
MSC. Contacted MSC and they would not speak to me. They informed you have to
Contac Expedia. I did, only to find out later the Cruise was canceled. At this very
Moment, there are several cruises from MSC leaving from Barcelona in Oct/2022,
Just not the ship that I was booked on. Apparently, they were transferred to another
Port. Expedia and MSC has my contact information. I have booked in the past with
Expedia, have the app, and they send emails, text msgs, etc. I did not receive any
Information at all regarding the cancellation of the cruise. They did not offer anything
As far as an option to travel on a different ship, different date, or anything.
This is sad, and worst if I let this go without a fight. People should now about
This. This is not a review, this is how big companies do anything they want and
Get away with it, because nobody really gives. State Attorney, etc.

MSC is a terrible company to deal with and we would advise not to book with them unless you're prepared to get frustrated and want to spend wasted time and effort, as well as money that will take you months to get back if booking changes/cancellations are necessary. We booked a cruise, paying the full trip amount back in May for a July departure. It was later cancelled in June due to Covid/port restrictions and we only found out about the cancellation when we called to inquire about the status. A phone call from them wasn't received nor was an email and we had 2 email addresses on file. Customer service claimed they sent one but that was a lie. When we requested a full refund they said we'd have to wait until a week after our initial sale date (End of July) as they had to create and distribute by email what they call a "future cruise credit certificate." At that point we'd have to call back (there hold time is ridiculous for a call center and averages an hour or more between being transferred around and with no end results). Needless to say, MSC didn't hesitate to charge our card for the full payment of the trip back in May when our sail date wasn't until the end of July yet they can't refund immediately? It's completely unacceptable as they're earning interest on those funds that are ours. It's all part of their scam! We followed up at the end of July multiple times as we still didn't receive a credit. We were told at one point that they were crediting first those who made deposits. (Lesson - if you decide to book w/ MSC only make their minimum deposit!) This is backwards as they should credit those who paid in full if their system can't handle doing everyone's full amount at the same time. With the interest money they make from their scamming they should be able to hire more reps or update their processing system! On another call they claimed they refunded in mid July a small amount of funds which equated to about 15% of the full amount (supposedly it was taxes and port charges) That was our first time hearing that nonsense as each time we call we heard different feedback which none of it made sense and to top it off funds were never credited, nor was an email receipt received. On July 28th we finally received their special certificate offering their future cruise credit due to their last minute cancellation (which ended up costing us more to reroute flights, hotels, car rentals and another cruise being they waited only a month before hand to cancel-it didn't leave much room to rebook and caused added aggravation especially with their *** policies) They also only offered up like hundred bucks on board credit for an added incentive which was a joke! According to their letter, we had to call again for a full refund request and when we did we couldn't get through. I wonder why?!? Today, Aug 4th funds have still not been received so another call was made and after waiting 45 min, speaking to an agent then being put on hold for a half hour, hung up on and another call in, I was told a credit processed on July 16th for the taxes/port charges and the remaining credit was processed on July 28th and that it will take up to 2 billing cycles to receive. Very concerning and disruptive! I was then told they had a lot of payments to process and it typically only takes 7 to 10 busn days. I was only told that piece when i mentioned i work for a bank and am familiar with regulations and credit processing! The agents are not to blame..the company is and MSC is terrible! It's a very unfortunate experience that will be shared for life!

I paid for two bookings, two rooms next to each other. Our other party could not make it on board due to birth certificate issues. I boarded and spoke with the ships customer help desk that first night and they asked if we paid for both bookings in order to access the empty room. We were denied. The next day there were other guests in that room. I have a huge problem with losing out a whole week with my parents, I have an even larger problem with not having access to the room. Cruise insurance won’t cover any reimbursement. I want answers as to why I am out the whole cost of the cruise. Someone else used the room that I booked for my parents.

Arrived from cruise Aug.27, 2023 When looking for luggage in Port Canaveral, Florida, could not find. Submitted a report. Was asked to follow-up after 7 days. After two more reports and many phone calls to no avail. They keep on telling me is "pending" and put me on hold to then hang up the call. I will never cruise with this line ever again, and would like to be compensated for all my lost belongings.

On my previous msc cruise, I was double charged on my registered credit card. Determined on this trip not to register a card, I have dispite trying at every turn, trying to use my bank card, been refused at every store, and made to use my cruise card, concerned this bill was getting high, I attempted to settle this 2 days before departure.

Knowing I have every right to pay early, I was told I could not pay until departure and threatened with kidnap, should I not pay the exact day they specified. I'm not being over dramatic here, I was told, I could not leave the ship until the bill, they would not let me settle was settled. As far as I'm concerned that infridgesmy freedom of movement and my right to pay early. This is within my rights. No company has a right to hinder someone's freedom of movement without lawful reason to do so, should they do so, they are kidnapping that person. I was also told that making a complaint was impossible. All I wanted to do was pay my bill early, so I knew I could pay it. Shameful behaviour. I now fear for my freedom, should they be unwilling to send me a bill. Which I would gladly settle.

I am syed wajid hussain shah

i have a dream to work with msc crouise ship company

and i keep searching for job opportunities in canada 🇨🇦

i found these people ask for registration fee approximately 28000 thousand pkr rupees i am from a pour family

after this i lose my money i decided to stand inront of msc crouise ship company

because i have right submit strong complaint about these scammers because i love msc crouise ship company thats my dream hope you will take serious about my complain

[protected]@gmail.Com

[protected]@gmail.Com

Having telephoned msc explaining my disabled son cannot climb a ladder to a Pullman bed, we were told room assigned will be configured to his needs highlighted on the disability medical forms, this is a fabrication to get you to book. Once on board our cabin has a Pullman bed so my disabled son is sleeping on the floor, cruise staff on board don’t care neither do the customer service on land with comments of your ship has departed now speak to guest services

Embarkation was smooth due to me needing a wheelchair as I cant stand for more than 5 mins before I get severe back pain. As soon as they knew my needs, they took me and my party right through the crowds queuing to check in, right up to the buffet on the ship which was a god send! The staff member was very helpful. If I had to queue to embark, the queues were very long and would have put me off straight away

Junior Balcony room adequate for the 2 of us. Room kept clean by helpful, pleasant cleaner we had for the week. Balcony lovely. Bathroom large enough for 2 of us. Restaurant dining good. Same table/time/waiter was good idea. Variety of food good. Premium drinks package the way to go, although, cocktails were watered down during the day. Timings of dinner then entertainment worked well.

Spa was lovely, but they were asking for tips afterwards and trying to upsell more packages even though you've just spent a minimum of 100 euros on a treatment. I knew that our package involved all gratuities so did not know why they were asking for tips. Buy extras before you go..buying on the ship is more expensive and they also then add on a 12% service charge for booking on board. You wouldn't need the Internet package for the 7 days.

Don't go if your adults only during school hols..manic! Spent our time in adults pool area but hard to find sun loungers. Usual towel on loungers early morning was annoying. Pools quite small compared to photos online. Waiting long time at the bar for drinks.

The buffet was an absolute disgrace..free for all, people pushing in front/behind you, stacking plates high with food and not eating it all.. lots of wastel Long queues for drinks at the buffet and huge lack of tables at lunch times. Was like feeding time at the zoo

Worst experience ever was getting a cable car in Santorini to the ship. Was in a stampede, adults swearing, pushing, punching to get to the cable car. I can't stand longer than 5 mins..we were waiting over 2 hours in the hot sun. I was pushed, nearly fell to the ground. Very distressing. I am still in pain one week later from waiting for so long. No crowd control due to no staff. No safe option for elderly, disabled or young children to get down safely

we were told it was dangerous as the steps were slippery from donkey excrement and I couldn't have walked that distance. When we got closer to the barrier one staff lady told me to come to the front because she could see i was in pain and distressed.. people were shouting I was putting it on! I filled out a special needs form before going on the trip so thought that people in these circumstances would be catered for to expedite the travel back to the ship essily..not a chance! It made us not go on to Mykonos the next day, because we didn't want a repeat experience. Stays were too short and rushed each place we went to. Need at least a day and night at each place

Even though it may not be MSC responsibility what happens, when you have 3000 people trying to get back to the ship at a certain time, surely they must work together to make it a smooth and easy process. I have never seen people acting like animals like that in my life, and to be honest, put me off cruising again because of that. Something will change only when there is a tradegy which could very well occur..this is wrong. My husband knew someone who had done the exact same cruise

the week before and the exact same thing happened in Santorini to them. We spent our hard earned money on an over priced holiday in my opinion.

We had to cancel our Mykonos pre booked tour prior to embarkation and was told we would receive the refund straight after the cruise ends. 5 weeks later we arecstill waiting for the refund..just to add salt to the wound! Our travel agent can't in touch with anyone and has been waiting on the phone for hours and hours since our return.

So, in summary, my first experience will be my last, unless someone can guarantee me that there are better and safer companies, ships, less people on board and more time spent in each port for a cheaper price.. I may consider it, but I won't hold my breath!

Good day

I write to complain about the following.

1. I was not informed when booking on board that on the new cruise both my partner and myself would need to pay for a drinks package - on my previous cruise I could purchase a book and we could share the package.

2 I was advised that my partner and myself would receive 40 Euros/40 USD on the ship board credit card - when asking if my cruise was paid up, I was advised by the operator that my partner is the only one who has been credited with the 40 Euros?

3. I will be writing to on Hello Peter to advise all who wish to book again that there are these hidden issues.

Dear Sirs,

I booked the MSC cruise from Expedia online and the booking No. is [protected]. We refused to get aboard on 8/27. My son and I are the U.S citizens and we took our valid passports. My parents are the Chinese citizens and they took their passports with 10 years U.S Visa. We took the correct passports as the Expedia emailed me when I booked this cruise. But the MSC person refused us get aboard. They also say we are Chinese. And after when I contacted with either MSC or Expedia, they refused to refund the cruise fare.

Please help.

Donna Kunkle, resveration number [protected], 4-28-24 on Meraviglia

First of all this ship was refurbished a few years ago and no handicap Oceanview cabins were added. I need to have the handicap bathroom because of health issues. I received a email from the casino department stating my cruise certificate is eligible for a balcony so I called your casino department and booked the handicap balcony 9113. Everything was great until a few days ago. I received a email stating there was a mistake with my booking and I can only book a Oceanview view cabin. In the email they admit it was their fault. Now they are asking me to pay or go into a non handicap Oceanview cabin. There would be no problem if I was told from the beginning that I could only book a Oceanview cabin but they assigned me to the handicap balcony. I can't change ships from another port (which they suggested to me) because we sail with family and friends.

All airfare is already purchased. This is a situation which the casino department should have taken care of. Please read the on going email from the casino department to me.

My wife and I purchased a cruise in January 2023 with a sail date of April 30, 2023. A few days later we purchased the excursions we wanted. After purchasing the excursions we decided the cancel the excursion in Nassau due to 2:00 pm all aboard time.

We requested to cancel via email and received confirmation it was cancelled. We’re still waiting for our refund nearly 8 months later. I’ve been told it won’t be offered until after the sail date. I’ve been told the refund is automatic and a human can’t get into the system and issue the refund. I was told we would receive an onboard credit during our cruise. That didn’t happen either. I’ve been told the refund was issued and my cc company was holding the fund. I’ve been told to wait 2 billing cycles and then call back. Tried that one as well. I was even told by an employee MSC would pay me interest on the money they have been holding. Just do the right thing and issue the refund, I followed your rules.

My sister and I were passengers on the MSC Seaside cruise (August 3rd-6th, 2023) and would like to bring some serious issues and concerns we had while sailing with your cruise line. This was our first time sailing with MSC Cruises.

We had trouble at most of the bars with very slow service. We feel the bars were very understaffed. We had to ask a server for a drink while sitting at the bar being ignored by the bartenders.

The food quality was extremely poor in quality and they sit you on top of other passengers with just inches between each table.

We received room service one morning. They delivered everything needed for coffee (cups, milk, etc.) except for the coffee. After two calls down they finally brought the coffee.

My sister and I wanted to spend a few days relaxing while reading a book. You can always find quiet areas outside on a ship to do this. We were told that there is an adult only pool at the back of the ship. We were very pleased as we wanted to find a quiet spot. When we arrived we noticed that there were children in the area and the “adult only” rule was not being enforced. Although, when we approached the pool area with our insulated Yeti cups, we were quickly told they had to be placed away from the pool. We completely understand but were left wondering why certain rules were being enforced and others not. We were disappointed that there was very loud club music being played. This made it impossible to read or relax. Also, this area shares the smoking section so if you wanted a drink, you were forced over to the smoke filled area to get it.

We visited the casino but quickly noticed that the AC was not working in that area. It was extremely hot. Also, the AC is not working in the elevators, near the elevator or in some of the hallways. Awful odors throughout the ship.

I can look past most things but what I find to be completely unacceptable is unsanitary conditions. We had learned of the recent failed CDC inspection AFTER we had booked and paid for our trip. We stumbled across this information while searching online for information about MSC cruise lines. Of course we were concerned but we both thought that the ship was being closely watched and would have cleaned up the issues that were found.

Our cabin had a half empty water bottle in it from previous guests. The carpets had not been vacuumed and were stained. The air filter cover was falling off the wall which exposed a disgusting unchanged air filter. The couch was stained and dirty. There was duct tape above our sliding glass door. The balcony floor was black with dirt. The thin and worn towels had brown stains on them. The bathroom tub had black mold and rust on it.

The pool area was filthy. The furniture, floors had dirt and mold. The tables that we are supposed to eat on had mold on them. The carpets inside were disgusting. The elevators were dirty. My sister slipped on the floor mold by the pool. My concern is if this is what your customer are allowed to see, how clean are the kitchens or behind the bars.

I have attached some images that I took this past weekend. I have more photos available as they would not all upload. These are completely unacceptable and I feel this needs to be addressed immediately. This is a health and safety concern. As the pictures speak for themselves, I feel I have covered enough to address these serious concerns.

We were very disappointed in your cruise line and are quite shocked that this ship has not been shut down for some serious deep cleaning.

We did NOT get the cruise we were expecting or is as advertised by MSC.

I look forward to your response.

Dear Sir/Madam,

I have just returned from a cruise with seven of my family on the Mediterrain on your newest ship World Europa.

The cruise ship itself was very luxurious and had lots of very beautiful features, but for me having a diagnosis of coeliac disease, the food experience which is a huge part of cruising was a very disappointing experience.

Gluten free food options were very poor in spite of the ship having its own GF kitchen.

I was told ony to eat in the main restaurant which closed at 9.30 every morning and was generally closed for lunch after returning from day trips.

My family or I didnt want to eat in the formal restaurant for breakfast or lunch, wanting to grab a quick breakfast before heading on day trips. Our experience in the main restaurant was that the service was appallingly slow, we even missed our 10.30 shows two nights, so slow was the service. Therefore this was not an option for us for breakfast. It was always closed when we returned from day trips so I was apparantly left with no option to eat anywhere!

None of the food was labelled with allergins in you buffet. This is a very simple thing to do and is available in almost all buffet restaurants across Europe now. If the food had been labelled, I could easily have known what I could eat. It would have been my choice then to decide whether I wanted to eat it or not.

There were no gluten free pizzas or burgers available.

Worst of all there were no desserts available anywhere on the ship!

Even in The main restaurant every night of our 7 night cruise, the only option for dessert on the menu was fruit plate or cheese selection.

When I questioned this I did get a slice of GF cake, but I got exactly the same cake for the 7 nights!

This is not acceptable at all. The ship has a GF kitchen, which could have made several different GF desserts if they were bothered eg roulade, pavola, almond desserts, brownies, pannacotta, creme brulee etc, etc.

Ice cream was available on the ship but only to purchase.

I spoke to three different receptionists on different days about this and they all completely brushed me off, and were actually very rude to me. I suggested tht since there was no dessert availabe to me for any meal ( while my seven guests ate cake, pastries, dessets for breakfast, lunch and dinner, having a huge range available for them) that as a small gesture I should be given one voucher a day for a gelato icecream or whipped ice cream. All they all said it was not possible.

Of coarse it was possible, it was a very simple thing to organise and would have been a gesture on their part which I can only presume will be a problem you overcome in the very near future. They kept saying I could buy as much icecream as I liked!

Why should I have had to buy my dessert? I paid the same price for my cruise as my seven guests. I filled in a special needs medical form prior to cruising, and there were several other coeliacs on board at the time so why was no effort made to offer us anything ?

In the Dolce Vito bar they had GF snacks available directly behind the fabulous array of pastries.

When I asked for a small packet of GF cookies, I was asked to pay for them. This was outrageous. Everyone else could freely eat as many pastries as possible. and I was again being asked to pay for a small packet of GF cookies.

Was this fair?

I have cruised several times before on MSC Cruises and never had this problem.

I look forward to your responce.

You can contact me by reply email or by phone [protected]

Yours Sincerely,

Patricia McKay

Desired outcomes ( they don't fit below)

1.All food in buffet to be labelled for allergins

2.Choice of GF dessert at dinner in main restaurant every night to be listed on menu, the same as on regular menues for everyone else.

3.GF desserts to be made available in buffet restaurant, the same as for everyone else.

4. Gluten Free snacks to be available free of charge in bars or other areas where pastries or goodies are available to everyone else.

5. voucher for one icecream a day to be given to coeliacs if desserts or snacks are not available in buffet restaurant or other bars.

6. Gluten free pizza and burgers to be made available as snacks during the day and evening as is available to oher guests.

Please respond with your forthcoming plans to the suggestions I have put forward.

Booking ID: [protected]

Stateroom Number: 8238

Ship and Sail Date: MSC Armonia on Jun 03, 2023

I am filling an official complaint in regards to the above mentioned trip, and three staterooms I purchased. We for half way across the world to spend a day and a half in Mykonos, Greece. Upon our arrival the captain Paused out side the island for 30 minutes and left Because of “wind.” Although there were Other cruise ships who were able to safely tender their guests ashore. The destination was not replaced by an alternative port. When inquiring with staff this was the first time a captain had left the port of Mykonos, Greece. We cannot regain this experience! We paid for port charges and destinations which weren’t fulfilled. Additionally the ship is understaffed, the staff is overwhelmed and unfriendly. The servers and bar tenders work against one another. We purchased drink packages, but trying to get a drink was a nightmare! The cabins need to be deep cleaned, vacuumed under the beds, and the port Windows were filled with dead bugs. Everyday I went in search of pool towels as they were not replaced. There were permanent unremovable hands prints on our bath room wall, which the staff could not remove. The food on this ship is terrible! Usually a highlight of a cruise is good dining experience, the staff is overwhelmed and not friendly. I had to constantly ask for more wine. The pasta and risotto were undercooked and flavorless every day. The fish dishes were fishy and not fresh. The head chef needs to address the poor quality food. I have been on over 14 cruises, with 5 different companies.. MSC does not measure up! Typically cruise staff is accommodating and friendly And we give additional and substantial gratuity to compensate. Not this staff! Although I do believe it if not their fault but rather upper management. A server told me they were treated “like crap!” In the salon a worker said this was “The worst ship they have ever worked on!” And confirmed the poor quality of food aboard the ship. I am embarrassed to have take my family, on our 30th Anniversary trip, and apologized everyday for the low quality we endured for 7 days! I expect a full refund if the 3 cabins purchased, so we have the opportunity to redo our plans.

Please respond within five business days. I will be following up with MSC directors in the corporate offices until this matter in resolved appropriately.

Dear Sir/Madam,

I have just returned from a cruise with seven of my family on the Mediterrain on your newest ship World Europa.

The cruise ship itself was very luxurious and had lots of very beautiful features, but for me having a diagnosis of coeliac disease, the food experience which is a huge part of cruising was a very disappointing experience.

Gluten free food options were very poor in spite of the ship having its own GF kitchen.

I was told ony to eat in the main restaurant which closed at 9.30 every morning and was generally closed for lunch after returning from day trips.

My family or I didnt want to eat in the formal restaurant for breakfast or lunch, wanting to grab a quick breakfast before heading on day trips. Our experience in the main restaurant was that the service was appallingly slow, we even missed our 10.30 shows two nights, so slow was the service. Therefore this was not an option for us for breakfast. It was always closed when we returned from day trips so I was apparantly left with no option to eat anywhere!

None of the food was labelled with allergins in you buffet. This is a very simple thing to do and is available in almost all buffet restaurants across Europe now. If the food had been labelled, I could easily have known what I could eat. It would have been my choice then to decide whether I wanted to eat it or not.

There were no gluten free pizzas or burgers available.

Worst of all there were no desserts available anywhere on the ship!

Even in The main restaurant every night of our 7 night cruise, the only option for dessert on the menu was fruit plate or cheese selection.

When I questioned this I did get a slice of GF cake, but I got exactly the same cake for the 7 nights!

This is not acceptable at all. The ship has a GF kitchen, which could have made several different GF desserts if they were bothered eg roulade, pavola, almond desserts, brownies, pannacotta, creme brulee etc, etc.

Ice cream was available on the ship but only to purchase.

I spoke to three different receptionists on different days about this and they all completely brushed me off, and were actually very rude to me. I suggested tht since there was no dessert availabe to me for any meal ( while my seven guests ate cake, pastries, dessets for breakfast, lunch and dinner, having a huge range available for them) that as a small gesture I should be given one voucher a day for a gelato icecream or whipped ice cream. All they all said it was not possible.

Of coarse it was possible, it was a very simple thing to organise and would have been a gesture on their part which I can only presume will be a problem you overcome in the very near future. They kept saying I could buy as much icecream as I liked!

Why should I have had to buy my dessert? I paid the same price for my cruise as my seven guests. I filled in a special needs medical form prior to cruising, and there were several other coeliacs on board at the time so why was no effort made to offer us anything ?

In the Dolce Vito bar they had GF snacks available directly behind the fabulous array of pastries.

When I asked for a small packet of GF cookies, I was asked to pay for them. This was outrageous. Everyone else could freely eat as many pastries as possible. and I was again being asked to pay for a small packet of GF cookies.

Was this fair?

I have cruised several times before on MSC Cruises and never had this problem.

I look forward to your responce.

You can contact me by reply email or by phone [protected]

Yours Sincerely,

Patricia McKay

Desired outcomes ( they don't fit below)

1.All food in buffet to be labelled for allergins

2.Choice of GF dessert at dinner in main restaurant every night to be listed on menu, the same as on regular menues for everyone else.

3.GF desserts to be made available in buffet restaurant, the same as for everyone else.

4. Gluten Free snacks to be available free of charge in bars or other areas where pastries or goodies are available to everyone else.

5. voucher for one icecream a day to be given to coeliacs if desserts or snacks are not available in buffet restaurant or other bars.

6. Gluten free pizza and burgers to be made available as snacks during the day and evening as is available to oher guests.

Please respond with your forthcoming plans to the suggestions I have put forward.

Hello together,

I have some questions regarding the billing for the Ship: MSC World Europa.

I have no explanation why a large amount of money was taken from my account. I'm sure that my costs weren't so high. I need some explanation. Booking number : [protected], name Mihail Alexander Piturlea. Until now I didn't receive any invoice to see exactly why the amount of money was taken from my account.

Thanks

1. On February 2nd, 2023 I called MSC cruises to book two cabins for a 7 day cruise on February 18th to 26th 2023 from Martinique.

2. The agent kept me on the line while she booked an impossible date which she said she found and I gave her my master card which she charged in full in the amount of $2,564.56 ($1,282.28 per cabin).

3. She then sent me the confirmation tickets issued [protected] & [protected] via email and on checking I saw the dates were from February 11th to 18th, 2023 not February 18th to the 26th. I told her immediately and she profusely apologized when she saw the error she had made and said she would cancel the tickets and have my card credited instantly since her mistake was realized immediately and the card was charged 10 minutes before.

4. We booked another cruise online MSCCRUISES leaving from Guadeloupe on February 19th ticket # [protected] and paid for that online and went on that cruise.

5. The charge for both cruises were on my master card at the end of February.

6. March 1st, 2023 I sent an email enquiring about the refund . The response was she sent an email to her leadership team to have them reach out to accounting and email me back.

7. On March 6th sent another email asking if she had any news. No response

8. On March 26th I sent another email advising that the refund was not yet on my credit card and to please advise the status of the refund. No response

9. On March 29th I sent another email requesting status of the refund and got a response that the refund would take up to 2 billing cycles to be processed depending on my banking institution.

10. On April 17th I sent another email to the agent requesting information on the refund and advising that it has been 2 billing cycles already especially since the error was realized within 10 minutes of the transaction. Received a response advising that it will be checked with accounts again. No further response.

11. On May 2nd I sent another email requesting an update with no response.

Aboard MSC Seashore June 25th -July 2nd, departing from a port in the US. My experience with excursions was beyond disappointing. For added safety and comfort as a solo traveler, I planned an excursion for each port. When we docked at one port, I was informed that my excursion (power snorkeling) was canceled and subsequently given options for choosing a different excursion. I worked with a staff member to choose one which involved a cooking class, drinks, and dancing. I was given an 11am start time, but no sticker or number for the excursion. To be certain of the details I went to the middle table in the auditorium to speak with a staff member, who checked the schedule and informed me I'd better be back by 11am. I arrived at 10:59am and the auditorium was COMPLETELY EMPTY. I was told at that time that the meetup time was 10:30am. Devastated, I offered to pay for a taxi to meet up with the group, which was denied. I ventured out alone and was swindled by locals, then left lost and crying in the city. It was my biggest fear realized. I was lost, alone, afraid, and crying in the street of a developing country. My day was ruined by MSC staff's confusion and misinformation. I created a formal complaint once the excursion desk opened that evening. There, I was met with ridicule and humiliation by the same staff member who provided the misinformation. As I cried, he argued, raised his voice, and attempted to intimidate me while refuting my complaint. He then argued that the meetup time was 10am, though I had spoken with him that morning at 9:45am. If this were true, I would have never left the auditorium. An assistant manager comforted me and promised to escalate my complaint. In the end, MSC told me there was nothing they could do.

Good Evening! I am filing a formal complaint on MSC Cruise lines as I believe they are performing fraud and bad practice transactions against their customers. I contacted MSC to book a cruise on Oct 6 to book a cruise for my son and I to to the Bahamas, Jamaica, and Mexico during the Thanksgiving break. I specifically sought out MSC because they were the only company not requiring vaccinations to travel. I spoke with an agent and confirmed the information, as well as received an email on Oct 6th stating they were not requiring vaccinations and instead a negative Covid test to be done prior to travel. I went to check into the cruise on Nov the 16th, I looked up the email from them and saw there had been another one sent on Nov the 9th. Upon reading the email I understood that the requirements have changed and the passengers are now required to be fully vaccinated before departure. The time of the email being sent and the departure date would not allow enough time for anyone to be vaccinated prior to the trip. The email apologized for the changes and stated the options available, one being to cancel the cruise and request a refund by calling the company. I called on Nov 17th and spoke with *** Explained the situation after which she told me they should have never booked the cruise in Oct because I was not fully vaccinated. She told me because I was cancelling after Nov 6th that I would be charged a penalty of $1300 and only refunded $300. I explained again that I was not informed of the changes until Nov 9th which is past the Nov 6th date. She raised her voice and told me those are my options. I sent her the only 2 emails I received from the company and she said the company should have called and text about the change. They have not. I asked to speak with a supervisor and she said one would contact me in 4-5 days which would be AFTER the cruise departure date. I called back twice after, one agent hung up the 2nd told me to call tomorrow. Nov 18th.

I contacted the cruise line because I was interested in taking a vacation. On the 29th of August, 2022, I was supposed to celebrate my retirement from the Navy, as well as my birthday which happened to be on the same day in ***. I was active duty military during this time so I had to get approvals from my command. I planned ahead and booked the cruise a month in advance in order to make sure I had everything I needed. I was supposed to depart the 27th of August from ***, *** @ ***. I planned ahead once again and arrived in *** from *** by vehicle at ***. At the terminal I was informed for the first time that I needed to be vaccinated to attend this cruise. I am allergic to the Covid-19 Vaccination. I have military government waivers saying this. I asked the MSC agent about everything I needed to depart while she planned my cruise a month before. I was informed at that time that I needed a negative Covid-19 test in the last 72 hours and my drivers License/Birth certificate. I told her I had a military ID and she said that it should be fine. We discussed a passport and I waited to pay her until two days later because she could not answer all my questions. There were three packages to choose from. I wanted the top one. She told me they were sold out and gave me a "special promotion package with a drink package included". I had to pay the gratuities for this as well. I also paid for add-ons which in total came to a base total of *** with an addition of *** for add-ons like the salt room. I spent $200 in gas while traveling to the pier. I was denied entry at the pier and apologized to. I was given a paper informing me that I am being denied because I do not have a vaccination card. I was told to contact the company. I contacted them the next day in order to make sure I was not still upset while speaking to the agent. I received one form of communication since. A very broad email. I have contacted them multiple times with no avail.

On 4/6/22, I sent certified mail to a specific department and their team responded, thus I'm following through via Complaintsboard.com. In March, I was on a cruise from which I disembarked, leaving my purse in the cabin. It contained my driver's license, credit cards, and house keys. We promptly contacted the cruise line, were advised to fill out a lost and found form, and given several contact numbers. The form submission resulted in an email stating the purse couldn't be found, which is perplexing given the identifiable contents. Additionally, the provided phone numbers were nonfunctional. The loss of an item with such personal information is concerning, as it could lead to theft or home intrusion. I trust the cruise staff, but if an employee were caught stealing, I expect they'd face termination. Since March 17th, I've repeatedly contacted the cruise line for the lost items' location but was redirected without success. The reporting software company also couldn't assist but referred me back to the cruise line. Despite forwarding my email to the Lost and Found department, I've received no further communication.