MSC Cruises

A initial double charge has led to MSC canceling my reservation, forfeiting my FCC and the service center not connecting me through to management RE Reservation ending 1008 On April 30, I upgrade from an interior Yacht Club Stateroom to a Deluxe Yacht Club Stateroom for an August 1 sailing out of Miami. This increased my cruise fare by $1,045. I immediately went on line and remitted the payment as this was also the final payment due date. Prior to this, I had already paid off 100% of the cruise fare of $3.877.10 back in March. On April 30th, after submitting the initial $1,045 payment I was redirected to a blank payment screen. Before taking any further actions and inputing all my information again, I opened my credit card and verified that there was a pending payment of $1,045 to MSC Cruises. This very situation happened when I submitted my previous final payment back in March. I contacted the MSC Service Center on May 1 to explain the situation. I was told by the agent that she saw 1) no payment being made by MSC, 2) it was beyond the payment due date and, 3) I would need to make a payment. I asked if there could be notation made on my account and see if the payment would process within a few business days and was again told that my payment was past due and I needed to make that payment or else (I forget the actual wording) I would forfeit my deposit? I made specific mention about the pending charge and was again assured that there was nothing in the MSC system indicating a payment being made. I asked about disputing a charge and was told I could initiate that with MSC or my credit card company if, in fact, duplicate charges were to post. Again though, I was assured there was no payment processing in your system. I ended up making that forced payment with the MSC Service Center in the amount of $1,045 on May 1. - On May 2, a payment in the amount of $1,045 posted to my account dated April 30. This brought my investment in the cruise to $4,922.10. 100% of the cruise fare had been paid. - On May 3, that duplicate payment forced by the MSC service center posted in the amount of $1,045 to my account dated May 1. This brought my investment in the cruise to $5,967.10. An overpayment of $1,045. I am furious with MSC for insisting and rushing a payment instead of offering, even 72 hours to allow the pending transaction to process; even with me insisting that this was the very same thing that occurred when I made my final payment on March 21 - On May 4th I initiated the dispute with my credit card of the second "forced" charge taken over the phone. The cruise was canceled in July. I opted for the FCC and received a certificate in the amount of $6,742.63 ($1,045 more than what it should have been). 5 MONTHS LATER On October 4, I was unable to access my reservation. After speaking to someone at the Customer Service Center, I was told me that reservation was canceled, I was referred to Ms. Miller who (while I assume was texting with a single manager on duty) attempted to piece together what had exactly happened. I was told that there was a chargeback, which resulted in the reservation being canceled and that the cruise fare should be refunded to my card. The taxes were refunded in July. None of what I initiated, none of what was true. Ms. secured the stateroom and gave me a new reservation total that was $1,045 more than my original cruise fare. It was then that she told me that I forfeited the FCC due to the chargeback I had initiated and the refund of the reservation. What Ms. fails to realize after multiple attempted explanations is that the only amount being disputed was the duplicate $1,045 payment. Had MSC simply responded to that, the total investment of the cruise would have gone down, but still have been equal to $4,922.10. 100% of the cruise fare still would remained paid in full. I don't know who screwed this up, but certainly I will not not be being penalized because of multiple MSC billing errors and failures. Taxes and Cruise Fare have been refunded as of 11/12. No contact from management. No resolution