iCruise.com
reviews and complaints

Hi,

I booked a cruisetour a few weeks ago. I was quoted a price that included all taxes, fees, port fees, etc. I made the downpayment. Then I was asked a week later to pay $300 more for transportation costs while we are on land. I called the cruise line and they said that all transportation fees during the land portion of the trip is included in the price. There should be no extra charge.

Please tell me why an icruise travel agent would ask me for this money?

Sincerely,

Julie Pikiewicz

I booked a cruise on Grandeur of the Seas but due to a negative feed back, I called I cruise to see if I can switch to a different ship, they found on on Oasis leaving the 14th instead of 5 and Ostruicio said he could upgrade to balcony for about $40” more, now I did not have my booking in front of me, I asked to look it over and to send it to me via email, he said he could not. The email was never received when I was on the phone. I was chocked to find out the difference of pricing. First booking I owed $2907.30 that included taxes, fees and gratuities the new charges were 3544.30 and do not even include gratuities, I called and talked to several people to work with me many agents. I feel I should have a chance to look at in before final approval. I cancelled they took my $1000 deposit. I am really overly disappointed and upset, I think they took advantage of a senior woman please help

I booked a 10 night Caribbean cruise on Celebrity's Equinox last month. The promo included a booking which included Drinks, Wi-fi, and tips. Also they promised $200.00 per person from Celebrity for onboard purchases. When I got my bill, tips were billed separately @$35.00/ day ($350.00) and we were not given the promised $200.00/ person ($400.00). The guest relations team told us to file a complaint with the Miami office (Our printed cruise confirmation showed that the tips and cruise credit were to be included), and when I called Celebrity, I was told that because the reservation was made through a travel agency, I need to file my complaint and request for the missing $750.00 credits. I called icruise almost every day, always getting another rep, who agreed that a mistake was made, and that I would be contacted by icruises resolution department. It has been a month since I started trying to resolve my issue, and nobody has returned my calls.

Now here is the kicker... I-cruise lists 2 addresses in Delray beach, Florida. Being that I live near Delray Beach, I decided to go to their office, with all of my supporting documents, only to find that both addresses were office buildings with no listing or tenants called i-cruise.

I have been contacting Icruse soons

Dec 30 2022 today is January 7 2023

Trying to change the passenger thats comming with me.

I speak to several people nothing has been done!

They was calling the wrong number, they never update info, and finally they never call me after the late update.

I call MSC they said I have to do it with icruse.

[protected]

Call me or proces tge payment you have my card information.

This company mostly hire whites
If you are African American you will be treat very bad. I Experienced that with them an was forced to quit due to Racism & races comments by Management & coworkers. They also will slave you and make it impossible for you to get your commissions by coming up with poor excuses. Their systems are very outdated & so are their knowledge. No one took any major action to defend me when I complained about the employee raciest comment towards me, Since she was employed longer than me & her husband was an ex Jewish Dr/prisoner & she was Jewish & walked around an acted like she run the company. This owner is great but the folk assisting him to run this company is horrible & bias. I don't think he's aware of the behind scenes. They put on Acts in front of him. Also they made it a challenge for me to purchase cruises & act as though they were doing me a favor. The customer service that I received was awful. I will highly discourage new customer due to their poor & inaccurate service levels. Also they fabricate their ratings especially whenever you rate your honest experience online about the company & service levels.