MSC Cruises review: A very disappointing experience from start to finish

My wife and I booked a cruise on MSC #[protected] Seashore. Our experience was very disappointing. When we booked we asked for a quiet section and instead ended up with crying and screaming babies next to us from Sunday to Thursday. Friday they changed our balcony rm with a view of the ocean to another balcony room a view of the bow with crashing waves slamming all night. Food was of poor quality and kids were allowed to run around the whole ship and rude teenagers with no parent in sight. We did not request a Disney Cruise but a relaxing one. We called MSC to try to get some compensation but refused to work with us. They kept changing their story. We wanted the tips removed and they told us that we had to contact MSC when we left the ship, we did that and MSC told us we should have done that on the ship. Also we missed a port of call because of weather, we would like the port fee back. I have forwarded this to the Attorney General as no one is willing to work with us.
Lawrence and Susan Masters
[protected]
email - [protected]@gmail.com