Morrisons review: Petrol station

This evening (30/10/2023 at 17:26) I went to fill my petrol tank at Morrison's. Normally I use a cheaper petrol station, but it happened that we have a 5p off a litre voucher for Morrison's that runs out today, making Morrison's price for petrol the same as the other petrol stations around here. Normally my husband would use this for his car, but he had recently filled up elsewhere. This was probably my first time to use a voucher at a Morrison's petrol station. This is important.

So, I went to the first available pump and saw that it was pay at the pump only. 'Fine,' I thought. I usually pay at the pump anyway. I did the thing with my card, filled the tank, rescued my keys from the petrol cap as I have a keyring Morrison's card, and returned to the pump. I needed to scan the Morrison's card and the voucher. There was no sign anywhere at the pump about vouchers, but there was a little sign saying 'scan here' or something like that, so I scanned here. Instead of my voucher being accepted the screen said, 'Your Morrison's card has not been accepted, goodbye.' Or something like that.

Remember, this was the first time I've tried to do this.

So, not only was I unable to use my 5p off a litre voucher, so paid considerably more than I would at my usual place; I didn't even pick up the Morrison's card points.

I went into the kiosk and explained my problem, probably using a far less pleasant voice than I am accustomed to using. The very lovely and friendly ladies in there said that they normally advise people to pay at the kiosk if they have a voucher. I said that there was no sign at the petrol pump advising customers that if they had a voucher to go to the kiosk. The long-suffering ladies said that it's in the terms and conditions on the voucher.

Have you ever attempted to read those terms and conditions? They are printed in pale green in a font two points smaller than the bottom one on the optician's eyesight testing card. I couldn't even tell if I was holding the voucher the right way up to read them, and I was wearing my glasses! I certainly couldn't tell you what language they were in. Could have been Egyptian hieroglyphs.

I did apologise for my tone of voice and general unhappiness to the two ladies. They deserve a medal for putting up with people like me.

Fortunately my husband is able to squeeze a few drops of petrol into his car tonight to claim his 5p a litre off, though he'll probably use his savings driving to the garage.